2 reviews
Purchased this 3 weeks ago and installed.One of the cameras only connects occasionally.Contacted Swann service who had us jumping through hoops,changing channels etc .They said their warranty section said their girl hadn’t tried 2 things,one being changing channels which made little difference.This would have to be the worst company I have ever dealt with.If you are thinking of buying a security system forget this mob.
Purchased in at Bunnings Warehouse for $899.
Mary all I have is a case number 2941981.As of yesterday I am still being given the run around by your staff with the latest girl ringing me and getting all particulars of the camera and was going to definitely ring me back that afternoon which hasn’t happened.Any emails I send appear to be going to the dead letter office.Thanks John.
Thank you, John, for providing your ticket number. We understand your concerns, particularly regarding the lack of follow-up after being advised that you would receive a callback, as well as the difficulty you've experienced receiving responses to your emails. We sincerely apologize for the delays and communication problems you've encountered.
We can confirm that your case has already been escalated for further review. We have also requested an update from the appropriate team to help ensure your case continues to move forward.
We're very sorry that the resolution process has taken longer than expected. This is certainly not the experience we want our customers to have. Please continue to monitor your email inbox, including your spam or junk folder, for updates from our team.
We appreciate your patience while we work toward a resolution and will continue to monitor your case to ensure it progresses accordingly.
Mary – Swann Team
They eventually sent a new camera but didn't send a return ticket.The final kick in the guts is I had to pay 26 dollars to send it back but the new camera worked perfectly.
Hi John, thank you for sharing your feedback. We're sorry to hear about the additional cost you experienced when returning the faulty camera. We understand your concern, particularly as you were expecting a return label or prepaid return option.
We can confirm that your request was approved for an Advance Replacement, which means the replacement unit was dispatched before the faulty product needed to be returned.
We've sent you an email regarding the tracking information, together with instructions on how to proceed with the faulty product.
If a prepaid satchel is included with your replacement, please use it to return your faulty product. If no prepaid satchel is provided, you may dispose of the faulty product.
We're pleased to hear that the replacement camera is now working perfectly, and we appreciate you sharing your experience with us.
Your feedback is truly appreciated.
Mary – Swann Team
You demanded that it be returned and I had to fill out a supplied form or I could be hit with the cost of the faulty camera.There was no prepaid satchel sent.If you were fair dinkum about apologising you would have arranged a refund to me.
These cameras and the whole Swann MaxRanger system work really well. We use it on a rural property, where the cameras are a few hundred metres from the base station, which is in a house in the middle of the farm. Video quality is excellent, and all of the monitoring on the phone works perfectly. We did have some issues with cameras that wouldn't stay charged despite plenty of sunlight and facing north. Swann worked through these issues with us and replaced the faulty cameras, including some replacement cameras they had sent that wouldn't work. We have had this system for about 18 months now, and I rate it as excellent. I have read other reviews with some people having issues, but the wireless connection between the cameras and the base station is quite robust. I believe that if you have the ability to muck around with external antennas to the base station, you could far exceed the distance that Swann claims. I have bought a second unit for a second rural property, and it also ties into the app despite being a separate system. A very simple, easy-to-install system that has incredible functionality for the money.
Hi Brendan, thank you for sharing such a detailed review of your Swann MaxRanger system. We’re thrilled to hear how well it’s performing on your rural property, especially with cameras positioned several hundred metres from the base station. It’s great to know the video quality and mobile monitoring have been working perfectly for you.
We do appreciate your patience regarding the charging issues you initially experienced. While that certainly isn’t the experience we want for our customers, we’re glad our team was able to work through the troubleshooting process and replace the faulty units to get everything running as it should. Your understanding throughout that process means a lot.
It’s fantastic to hear that after 18 months you still rate the system as excellent and even more so that you’ve chosen to install a second system on another rural property. The fact that both systems integrate smoothly into the app while remaining separate setups is exactly the kind of flexibility we designed it for.
If you ever have any questions or need assistance down the line, feel free to reach out to us anytime. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
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Hi John, thank you for sharing your feedback. We understand your disappointment, especially after experiencing intermittent connectivity problems with one of your cameras shortly after installation and spending time performing multiple troubleshooting steps without achieving a resolution.
We're sorry to hear that your support experience did not meet your expectations. We understand how discouraging it can be when a problem persists despite following the recommended troubleshooting process.
Your feedback regarding the camera connectivity problem, the troubleshooting steps provided, and the handling of your case has been taken seriously. We'd appreciate the opportunity to investigate further what happened and review your case in more detail.
Could you please share your support ticket number or reference number? Once we have this information, we'll be happy to review the history of your case and work with you toward the best possible resolution.
Your feedback is truly appreciated.
Mary – Swann Team