Swiss Diamond Cookware Classic

NO NO NO!!!! Do not buy these!!! – I bought an entire set of these pots and pans from Robins Kitchen, Balgowlah. On first use, I was utterly amazed at how effective the non-stick performance of these were. I literally only needed a paper towel to wipe them down after cooking, and they would almost (but not quite) be completely clean. All that was required to be done after that was… Read more

to use a small amount of soap, warm water and a soft sponge. That experience was very short lived. After only 6-8 uses, anything I cooked became ‘glued’ to the bottom of the pan. I thought it was my fault, so I replaced two of the pans with new ones I purchased from ‘House’ and continued to follow the directions for use and care. Again, after only 6-8 uses, everything I cooked was becoming ‘glued’ to the bottom of the pan. I now have to use a lot of oil in the pans when cooking with them.

I cannot use strong enough language to describe what an utter, and complete disappointment and outrageous rip-off these pots and pans have turned out to be. I could literally have purchased any other set of pots and pans for less than half the price and would achieve significantly better value for money and infinitely better performance from a non-stick pan. In fact I have paid 1/10 of the amount I paid for these pans, for other pans from Aldi, and I get significantly better performance.

I cannot emphasize this strongly enough: Do not buy these pans. They are terrible.

I really don't want to say "I told you so" but just look at the appalling reviews these pans are receiving and if you go ahead and buy them....it would not take much to work out what comments I will be making on your own negative review!

Best frying pans I've used – I purchased a 24cm and 28cm set around three years ago and couldn't be happier with them. They still work as well today as the day I bought them. I'm just about to purchase another set that will work on our new induction cooktop as sadly the current ones won't. Will pass these on to family though as still perfectly OK. I have been using them on a… Read more

gas cooktop and only ever at around 1/2 - 2/3 heat as recommended. It is tempting to turn the gas up to full to heat it up quicker but you have to resist the temptation. Once you get used to it, it is just as quick and the food tastes better. If you can't rely on everyone in the house following the instructions ie. the kids using too much heat or the wrong oils, then don't waste your money - buy a $20 k-mart pan and replace it every 3 months. Otherwise I recommend these frying pans to anyone willing to follow the instructions. (I have no connection with swiss diamond or any retailers. After trying other brands, which all seemed to last a year at most, I did a lot of research before I purchased my set three years ago. It was more money than I had previously spent on frying pans, but I think that was the problem. I hope my next set are just as good. Looking at some of the negative reviews, it is obvious the pans have been overheated as they have buckled and changed colour. Any pan will degrade if overheated. If you buy one and follow swiss diamonds instructions, you won't be disappointed)

Really surprised to read all the negative reviews – I just bought my 4th Swiss Diamond pan today, a 32cm induction frypan to go with my 28cm frypan and square grill pan (non induction) and was really surprised to read all the negative comments. I started around 5 years ago with a square grill pan which I replaced about six months ago,not because the product was defective, but I simply hadn't… Read more

looked after it. I cooked a lot of steaks on it at very high heat and was slack with cleaning it except to chuck it in the dishwasher. After nearly five years there was heavy carbon build up on it I couldn't clean off without damaging the pan and the pan wasn't non stick as a result. Totally my bad.

I replaced it with a set with the 28cm square grill pan and 28cm frypan and use it constantly This time I have been looking after it, cooking on low to medium heat only and handwashing it straight after use and couldn't be happier with it.

One thing I don't get reading all the complaints about the distributor not honouring the warranty; has anyone pursued this with Fair Trading or ASIC? Not only should the distributor have to honour the warranty, but you should also have protections under the Australian Consumer Laws. A non stick piece of cookware that fails as quickly as some have experienced is simply not fit for purpose, and you are entitled to repair, replace or refund.

Anyway, I'll follow up with another review in 12 months but so far, my experience is good.

I love this cookware – I’ve had three saucepans, a large lidded frypan and a smaller frypan for the past 4 years. The saucepans and the large frypan are like brand new still. The smaller frypan, unfortunately has had to be retire since the teenage kids like to use it. If the cookware is treated like they cost you an arm and a leg(because they did) they will last you… Read more

for a long time. Teenagers don’t pay for them so they get a bit of rough treatment. I never put them In the dishwasher.

Love my Swiss Diamond Cookware – I have several pieces of this cookware & I've used them for years, they remain non stick. I do sometimes use high heat, which doesn’t seem to have affected it. I was warned off used spray-on cooking oil, as the combination of this and high heat can damage the non-stick surface. I bought my oldest pan before I knew this, and it’s had a buildup of… Read more

brown residue, which I’ve just removed successfully with bicarb soda. It remains non-stick. I have a couple of the casserole & stock pots - if left simmering, the knob on the lid becomes too hot to hold after about half an hour. The side handles remain cool enough to handle. I only ever need to use hot soapy water to clean, no scrubbing. Love that you can use on the stovetop and then straight into the oven. I recommend this cookware, it’s expensive, but I bought all of my pieces on sale, and I expect them to last a lifetime.

I love these – I have been using the same pans for 10 years or so. These are the only ones that have lasted. I have tried many other expensive brands but nothing has matched these. I recommend them. Warning..i was told not to heat them too hot, as any non stick cookware, and have looked after them.  Show details

DO NOT BUY – Purchased 3 frypans 2 years ago and they have deformed and began to loose their coating. We have not used any metal utensils or rough brushes to clean them. Warranty was denied on all pans. Warranty department was rude and made assumptions. Very poor product. Show details

Do not buy these!! – After using the grill I purchased for over $250.00, the surface lost its coating and was completely unusable. The worst brand (by far) I have ever purchased! Complete waste of money! Show details

Worst frypan I’ve ever had, I’d give it no stars if I could – My husband bought me the biggest frypan in the range and I am so disappointed with it. Everything sticks to it even though it’s supposed to be non stick. This makes it difficult to clean, I’ve gone back to a K Mart pan. I also have 2 of the saucepans and they are not the best either for the money Show details

Warning Don’t buy Swiss Diamond cook wear – BEWARE, I spent over $1000 on Swiss Diamond cook wear at Dalgano’s in Elsternwick. I was informed they were non stick and easy to clean. Within a month of using them CORRECTLY they were stained, impossible to clean and food was sticking. Despite returning to the shop where I purchased them I was told I had been using them incorrectly. The Swiss… Read more

Diamond representative was equally unhelpful. Worst pans I’ve ever had and a terrible waste of money. As for the life long warranty, Swiss Diamond won’t honour that because they decided that the pans were used “incorrectly “ voiding your supposed warranty. Never again.

A total waste of money, and customer service a total waste of time – Pitting of the non stick surface. Customer service is horrible if you try to claim under warranty. You will just get told you are wrong and it’s all your fault. I was told I was stacking them incorrectly and misusing them and should refer to the booklet provided with the pots and pans! This is not true as each pot/pan had its own spot on the… Read more

shelf, and they weren’t used on high heat, but hey they know better! It has only happened on two of mine and the rest are still ok.

Definitely is not nonstick – Several times have tried to grill fish fillets in melted butter. Fillets just keep sticking to pan. There is ample melted butter in pan with moderate heat and still sticks to pan Show details

Waste of money. Doesn’t last more than a year for the price – Bought several pieces after I retired several Scanpans after 10 years. Bought the Swiss Diamond large casserole pot, two fry pans, one square pan, two smaller saucepans. Because the first couple of pots were so good, I bought more. It’s only been a year of hand washing and the non stick surface is no longer non stick. From the start, even after… Read more

washing it seems to absorb oils and grease. In fact, to test all of them out, I boiled water on them and they all released grease into the water. These are not worth the price. They are a waste of money. The lids that come with the pots, pans are good but the on of valves started becoming stuck.

Avoid at all cost – Worked fine for a few months and now you cant cook anything without it sticking to the pan. its sticky to touch even after cleaning. after reading all the other reviews, I am not sure its even worth chasing warranty. Show details

Works well if you don't apply heat to it – So I have the same story as pretty much everyone else here. We bought the non stick pan, and after a while, everything started to stick to it. I contacted their warranty people, and got the usual spiel: "Too much heat" "You're using it wrong" "It's not a defective product" I can assure you all that we used the pan properly, much like everyone… Read more

else here has. Frankly, if a pan can't function when heat is applied, it's clearly a defective product.

I only gave one star, because you can't give 0 stars. Avoid at all costs.

Extremely disappointing – I bought a 30cm frying pan on the recommendation of the assistant at Robins Kitchen. I wanted a good quality NON STICK pan which was safe to use and would last. I have persevered with this pan for 6 months now. Have followed the care instructions to the letter. Have only used on the ccoktop and washed by hand. Worked okay for the first month or… Read more

so. Now everything sticks and is very difficult to remove. What a waste of $99. Pity I didn't read the reviews before listening to the sales assistant. I will go back to the Target $20 version.

Easier to burn your money – This fry pan is AWFUL. The first 2-3 times using it was great.... Since then everything sticks to the pan and ruins meals. I followed all instructions pre use - wash, heat and oil. It made no difference. Swapped it out at Robin's kitchen as the staff convinced me it never happens. The second pan has done the exact same thing. The staff have tried… Read more

to blame it on cooking temperature and now won't refund due to me misplacing the receipt.... AVOID AT ALL COSTS!!!

Waste of money! – Bought their 32cm wok which is almost $250 on sale. Within a year it developed these little spots/dents on the bottom and started to almost ‘rust’. Never again! Just because it’s expensive, doesn’t mean it’s good.

Terrible – Paid nearly $200 on special. Within 1 month the bottom of the frypan was uncleanable! Took it back to Peters of Kensington and the salesman said ‘terrible, never seen anything like it’ they sent it to Swiss Diamond rep and said it was overheated. Rubbish it was just used on a cooktop maybe 15 times! Forget customer service ... will never use Swiss Diamond or Peters of Kensington again.

Warranty is worthless – We've had their small (25cm) crepe pan for <3 years. The pan has ALWAYS been used strictly in accordance with Swiss Diamond's instructions in their warranty documentation. For the past 12 months or so the pan has lost all non-stick capability. Swiss Diamond refuse to honour their warranty, claiming the pan has been overheated and incorrect oils… Read more

used. This is utterly untrue. So basically it is my word vs theirs. There is no way of proving I have used the pan strictly according with Swiss Diamond's requirements and they flatly refuse to honour the warranty.

Do not buy this product and expect the warranty to be honoured. They will lie to avoid their responsibilities. Know what you're getting is a pan that will probably last ~12 months then be a throw away.

Total Crap – These pots and pans are no good everything sticks on fry pans also the casserole pots they are overpriced and I would not recommend them if you cook a lot Show details

Never met my expectations for the price – When I bought this I was of the impression that it was: *non stick *little need for oil Yet I used a little oil and treated with care, and still it was a completely useless product within about a year. Everything gets stuck and I spend ages cleaning the surface no matter what I cooked (eggs/meat/chicken). I thought it was my inexperience, but… Read more

reading the other reviews and having used much, much cheaper cookware since then I've realised it wasn't my fault or because of temperature control.

Don't waste your money.

Terrible and consistent with other reviews here – Heavy pan. Was told it was one of the best pans out there. I took very good care of it but the non-stick was totally gone after 2 years. I thought it was me being a bad cook until I used my friends cookware and everything came out great. Don’t waste your money! It’s trash!  Show details

Swiss Diamond Big Dissapointment – I purchased a small classic swiss diamond pan about 12yrs ago, followed the guides in using it as it cost a bomb. The coating is fine no bubbling etc but lost its non-stick quality very early-on. Been sitting in the bottom of the saucepan draw ever since... It's definitely a great coating cos to get the build-up off the pan the only thing that… Read more

would get it off, and we tried every gentle way we could, was to use a green scouring pad with a cleaner.. against our better judgement, in desperation it worked. It was back to the original surface, as when originally bought.., but again the non-stick quality didn't last..!

All my Scanpan saucepans are as good as new with plenty of heavy usage and no I don't work for them, just facts.

Very disappoint with the money I spent on my swiss diamond pan..

Worst Ever!!! – Purchased the classic fry pan couple years ago. The non-sticky pan only last for a year and became sticky. Took back to the retailer and advised that we are not cleaning this pan properly. Later got the same rubbish letter, saying the overheat crap. I bet they use the same letter to reply to all customers! Apparently it's America brand and… Read more

Australian legislation could not help much. Worst product and brand ever! The manufacturer does not take any responsibility at all!

My wife purchased 4 pans use them as described and no good we are cooks and very disappointed with them fuking waste of money don't buy Show details