- 65E19US (65")
- Verified purchase
Great picture and easy to use for the price
I find this TV great value for money has good features is easy to use and is a great price to the large size, picture is clear and settings are easy.
Freeveiw does not work- faulty TV and TCL will not fix it or replace it
I purchased a TCL TV with freeview at the beginning of August, so that I could watch catch up TV at my leisure. The first time I tried to watch a program I noticed that it froze the picture after playing the first advertisement, yet the sound continued. I thought this was just a glitch on the day. I tried it again other days multiple times with multiple catch up TV channels. The only channel that works is ABC because they do not play ads during the program. I contacted JB hifi who told me to contact TCL. I have been trying to get a result out o...f TCL since August. All I want is that freeview works on the TV I purchased. I don't think this is a big ask that I product do what it is advertised to do. I have contacted TCL via facebook, via phone and via emails. I have provided so much information on the fault and then today I get another email asking me to provide all the same information again. So fo 2 months the so called customer service has done ABSOLUTELY NOTHING!! I would recommend that anyone considering buying a TCL TV go with another brand like LG. TCL has the absolute worst customer service I have ever experienced and sells faulty products!!!
|Category||4K Ultra HD TVs||4K Ultra HD TVs|
|Type of TV||HDR Compatible and Smart TV||HDR Compatible and Smart TV|
|Number of HDMI Ports||3||3|
|Number of USB Ports||2||2|
|Weight||11.9 kg||17.8 kg|
|Dimensions (without stand)||721.7 x 1243.9 x 77.9 mm||844.7 x 1463.8 x 76.6 mm|
|Dimensions (with stand)||775.3 x 1243.9 x 239 mm||903.8 x 1463.8 x 274.8 mm|
|Manufacturer Warranty||3 year(s)||3 year(s)|
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