I was looked after by my Insurer Terri Scheer. In my experience, Terri Scheer is the best Landlord insurance
I was looked after by Terri Sheer. I lodged a claim when my bad tenant left me with more than $18000 worth of damage on a property bearly 4 years old. I was worried at first because it took 4 months to get an answer from Terri Scheer. I thought I'll have to cope with the loss of rent for 4 months on top of the damage. Truth be told I didn't have the right paperwork in order because of Citywide property managers witch in 2 years has not done not even 1 inspection. Terri Scheer could've denied the claim because of that but they didn't. I was comp...ensated for the repairs and the loss of rent. Communication wasn't great but in the end, Terri Scheer had my back when I was in a dire situation and helped me although they could"ve denied the claim. Note: The insurer can and will recover their payout from the bad tenant. My bad tenant was working and living in Australia. When I had a bad tenant from New Zeland who left me with damage and went back to his country I haven't been paid. BUT my Landlord insurance was not with Terri Scheer. In my opinion if the chance of recovering the payout is high the chance of acceptance of the claim is also high.
Terrible company to deal with.
I just tried to cancel a landlord policy with this company today. The only way they can refund is back on the original credit card the policy was purchased on. I advised I cancelled that card 6 months ago. Apparently their policy is to refund to that card only, and it's my responsibility to get in contact with the bank to get it back - zero flexibility to send a cheque, conduct a electronic transfer or to change credit card. Bit ridiculous in this day and age.
I've used this company for over a decade and have many properties with them, they h...ave been difficult on the several occasions over this period we have had to make a claim. This appears to be another reason to part way with Terri Scheer. They'll take your money without issue, but god help you if you have a claim or want a refund on a canceled policy.
Poor Claim Service
We had landlord insurance and unfortunately was required to make a claim. The process went on for a long long time and we were required to provide purchase proof of stolen products that were over a year old. The questions asked and the manner of the person on the claims line was very unprofessional and not empathy was expressed at any time. Very disappointing and we have now cancelled the insurance and gone elsewhere. A claim was finally paid - but well below any replacement value and short of compensating. Be wary !
Honest review of my experience with Terri Scheer landlord insurance
Our tenant left without paying 4 weeks rent, trashed the house including multiple holes in walls and numerous items broken needing replacement such as our clothes line, letter box etc.
I read some terrible reviews about Terri Scheer which set my expectations very low. The claims process is very painful, they request every document imaginable. Once that's complete then you have to break down the costs for every single repair, as specific as 'main bedroom left wall x 2 holes costing $300' and so on.
After completing all the requested paperwor...k and having our builder break down his quote, Terri Scheer actually did come through in the end. They charged us just one excess for the entire claim and paid all items that were covered as well as the full amount of rental loss whilst the repairs were being conducted. If you end up needing to make a claim, stick with the claim process (as painful as it is) and document and photograph everything!
Tenant damages insurance benefit is worthless
I lodged a tenant damages insurance claim with Terry Scheer. During the claim process key information about the innsurer's policy is never made available to the agent or the policy holder in any of their communications. Unless strict rules are followed the claim will fail. Do not buy landlord insurance from this company. Save and invest the premiums for when you need it. Terry Scheer will not assist you with your claim in any way, even by advising you that after all it will never be successful because the rules were not followed.They will how...ever keep asking you for documents even those you have already sent. The bottom line is that they require you or your agent to take your tenant to the rental tribunal first to claim tenant damages from the bond, before they will pay a cent. There is also an excess which is deducted. And then you will need to pay hefty tribunal fees to your agent unless you represent yourself. Adding all these costs up you will get almost nothing for claims less then $1500 even in the unlikely event your claim is accepted by Terry Scheer. So much for the tenant damages insurance protection. Savy tenants and cagey agents will further obstruct you. The very best thing you can do then is to be self represented at the tribunal without your insurer or your agent acting for you. I am now cancelling all my Terry Scheer policies. I would rate it less than one star if possible. I have since launched a tribunal case against the tenant.
Waste of money
We took out landlords insurance a few years ago with Terri Scheer with accidental damage. We have never had to claim before, but had an incident with the oven door being damaged. Their response was that’s what your bond is for. Needless to say we don’t pay for this insurance anymore. They like taking your money though. The poor overrall rating of 1.9 speaks volumes.
Fantastic Customer Service
Fantastic Customer Service, with knowledgeable, helpful, understanding and patient staff.
A prompt query response and resolution turnaround time.
Terri Scheer have been very easy to liaise with.
Thank you, Terri Scheer!
Terri Scheer is a terrible insurance company when it comes to claim the losses on your investment property.
My claim was rejected with the reason that there is no reason found for damage . Tenant claims they were away for long term holiday hence they don’t know who demage swimming pool. Whereas insurance inspectors could find the reason for demage and hence my claim was rejected.
Tomorrow if my property is in fire and there is no evidence of how fire started, then no claim !!! It’s ridiculous.
Absolutely hopeless - do not use
Would give no stars if I could. I took a landlord policy out about 6 weeks after a tenant moved in, around 6 weeks later I found out the tenant was behind in her rent. The real estate agent sold the rent roll to another agent and closed up shop - we found out the day it happened. New agent contacted me to advise that tenant was now very behind in rent but making efforts to catch up - well she never did, she was taken to court and eventually kicked out after not paying rent for a few months, took a few weeks to get her out due to Christmas b...reak. New agent assured me not to worry as I had the Terri Scheer insurance and I would get back all owed rent. Not the case, according to Terri Scheer, she was in rent arrears when I took the policy out, no way for me to check with old real estate as they have closed, I was never told she was in arrears. I understand they have a PDS to follow but being the insurer they willingly take your money for a policy and therefore should be asking the Real Estate in writing if tenants are up to date with their rent. Now $5000 out of pocket and Terri Scheer couldn't care less...went through the appeal process but given that the appeal people all work for Terri Scheer it was never going to happen, wouldn't touch them if they were the last insurers on earth. I would suggest their Underwriter Suncorp Insurance drop them like a hot potato, I have dealt with Suncorp in the past and they are great, Terri Scheer are bringing down your reputation Suncorp!
I’m the managing agent of a real estate company who have recommended Terri Scheer to my clients for many years. After a recent claim taking nearly 4 months and getting no where I have chased my tail for months and got no where and will be recommending another company going forward.
They were wonderful
I had a holiday rental and the day my first tenants were to arrive a pipe burst. Terri Scheer were so helpful. You could always speak to someone about the claim. They responded very quickly. Everything was covered with no objections or obstructions. I'm now changing my other properties over to them.
Excellent customer service
We had two properties insured and had to claim once. Had no issues at all. We have recently sold both properties and contacted the office. Spoke to Miranda who was friendly,professional and very competent. Business completed very quickly. Cannot speak highly enough of this service.
Loss of rent claim
Policy taken out when property purchased approx 10 years ago. Was easy to arrange.
Took approx 2 months as we were waiting on information from my Real Estate Agent, once received and sent on to Terri Sheer claim was paid within 10 days. Great service and easy to deal with.
- Verified customer
Bunch of crooks
They do everything to utilize any loopholes in the fineprint and hold back on paying. My claim has been locked up in their freezer. My claim for loss of rent and tenant damage has not been honoured as the tenant had been late each time on his rental payment for the last 6 months. The fine print says that preceding the claim, the tenant had to have paid all overdues atleast 60 days before the claim.
My advise, stay clear! Don't fall for flashy ads on TV.
Wouldn't pay a cent
I had a claim with TS which ended up totalling over 60k from malicious tennant damage, they would not pay up after taking payments for over 2 years and said just use your house insurance, TS is a totally pathetic rip off and lucky for me my house insurance came through, just be aware if you think you are covered and go to make a claim don't be surprised when they have every excuse under the sun.
Read the pds very carefully
My suggestion is be very wary of terri scheer and the fine details
Had a claim to replace all blinds after tenants left them destroyed quote approx $1250 of which terry scheer paid $278 they simply looked at an itemised quote for each room and treated each room as a separate claim and thus applied an excess to each room
How deplorable though it is in fine print on the pds
Even though there were numerous other items as well on the bulk claim terry scheer applied excess to each and every one of the items on the claim they agreed to pay this leaving very little recompensation to the landlord.
Very slow at processing this claim also as obviously looking for every out that they could find
An amazing honourable insurance company
This was my first time of having to make a claim due to absconded tenants who also left damage. It couldn't have happened at a worst time either as I had to leave Australia to visit the UK due to brother's brain haemorrhage. Even though the real estate, Ray White, Runaway Bay,Qld were being paid to look after my property did not and abandoned the management rights so I had to deal directly with Terri Scheer. I was so relieved to receive professional and honourable service and a big thank you to Sophia C who made a very difficult, upsetting time...far more manageable. She took over and my claim was finalised. I would highly recommend this company and encourage all landlords to take out an insurance, you just never know when you might need it. Thank you !!
Trust me, you're NOT covered for much!
TS require you to itemize all your damages so far as to allow them to NOT pay you anything for them.
(eg. In Bed 1 I had a hole in the wardrobe door, small holes x4 on 1 wall, 2 x damages on another wall, damage to both window sills, ceiling damage x 3. They requested each of these damages (x12) be itemized in the repair quote.
None of the repairs were covered as each item fell below the minimum $250 excess (per item) for accidental damages.
The way they calculate loss of rent is incomprehensible. We lost a total of 6 weeks rent ($420p/we...ek) and after factoring in the tenant had paid 2 weeks in advance, we were expecting $1680.... they paid us $240. I questioned it twice on the phone and they explained that is how there system worked it out. Multiple this issue across the hole property and with a claim for just over $10k, I ended up getting just over $1700. The tenant was terrible, the process of getting them out was a joke, claiming insurance was pathetic. Don't go with TS, I'll be going with an Insurance broker next round with real insurance cover.
We worked with them, good service!
Have been a customer with Terri Scheer for approx. 2 years. Our ex tenants, tho started great, turned out to be a nightmare, we had to have them evicted. They completely trashed our rental! We went through the massive process of working with Terri Scheer and the loss adjuster to complete and substantiate our claim, though it was an incredibly stressful time, with prompt communication and full disclosure of our situation, Terri Scheer assisted with a part payment at a time when we were financially devastated, our accounts were completely gutted ...as we needed contractors to start work asap so we had to part pay them, so we could get our property back into the rental market asap. We have noticed that with Terri Scheer, you wouldn’t be able to submit a sloppy claim, you need to dot your i’s and cross your t’s, the more evidence the better, do detailed inspection sheets, take before and after photos. After the whole experience, we’re thankful we’re with Terri Scheer, they ARE the best in the business. You do the right thing and they will. With prudent property management- (self-managed) from eviction to new tenant took about 6-7 weeks. Terri Scheer processed 2 claims in that period. Thanks Terri Scheer.
I look after my sons Investment property that had Terri Scheer Landlords insurance and we made a claim after a feral tenant in a short tenancy managed to put deep scratches to polished timber floors in 3 rooms and a hallway.
They required a lot of information that seemed a bit over the top as i had a bad tenant many years ago and had a claim with EBM and was not as difficult to submit a claim.
We supplied all information and then more information but was told, in the fine print floors are not covered for damage!! We then claimed for loss of r...
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Questions & Answers
Could I insure my house furniture while it is stored in a shipping container at a secured premise?
Customer Service S.Terri Scheer
Hi John, Thanks for your question. It would depend on several factors if this would be covered by any of our landlord policies. To discuss your needs please give us on 1800 804 016. We're available from 8:30am - 5pm Monday to Friday. - Mandy
I am wondering why landlords are not using the rental tribunal to make a claim? Then they could obtain an enforcement notice. Could it be that this system also does not work? Talk to your local member if this is the case and send an email to complaints at the tribunal.
My understanding is that claims that owners try to put through to RTA are directed to QCAT (if it’s in Qld). You have to pay a fee to them and it can take sometime plus you have to appear at the hearing. An Enforcement Order can be achieved if the Claim via QCAT has not been adhered to. It’s all very long winded, time consuming and a lot of paperwork. Renters insurance is far better option; j have gone down both roads. When QCAT allowed the tenants leniency, Terri Scheer paid it instead. You can’t ask for better than that!!!
I can confirm that the demand by the tribunal for paperwork is extensive, one set of documents to the tribunal, one set to the respondent, one set for yourself. This can be more than 200 pages. It is also long winded and subject to delays and time limits.
200 pages? Sorry, I have conducted my own case and though it is a pain it is always worth doing. If a landlord has carried out their part of the bargain then the process is quite simple but landlords who would lose use insurance and I guess if shonky landlords want to play that game and you do not mind paying then that's your business. You are sheilding crooked landlords and helping to destroy the lives of honest tenants. I was a housing manager for over 20 years and seen both sides and only a tiny fraction of tenants were a real problem. Do your due dillegence, ensure your properties are in good shape do not rely solely on what agents tell you, check references, do the property inspection and ensure photos are taken. Dont treat tenants like mugs to be milked of their savings.
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