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Disgraceful company - 30% price hike with no explanation. Greedy. BEWARE!!!
I've just received my annual renewal invoice. It's increased by 30% since last year despite nothing changing and no claims being made.
No reason is given for the huge increase. Clearly just a greedy company increasing their profits.
Can't even speak to someone about this as you just wait on hold permanently.
Shame on Suncorp (owner of Terri Scheer).
Like everyone else on this review site... Terri Scheer are appallingly !.... don’t believe their advertising!
Claim made in January. I had to get the tenants evicted through a court order and the tenant damage and stolen items were substantial. I have had to chase this claim up constantly. I have made maybe 10-15 calls to this company trying to get this situation resolved. Each time I’m on hold for more than an hour. Today I received advise from them they were paying a tiny amount for the claim and had knocked back the majority. They then requested more information 4Months later! Try calling the idr department 7 times. They answer the phone and just hang up. I feel i will be calling AFCA tomorrow. This company is a bloody disgrace.
Impossible to cancel the insurance!
Tried to call them on several days, exactly as other reviewers described, but no answer! Waited for hours. No answer to my mails either... Tried to cancel my policy as still in the cooling off period, but still no answer. Frustrated. What can I do to cancel the policy as no line of communication works... Today I finally got an answer to my mail. They told me to call their contact number to cancel... I cannot believe it! What are my option of cancelling now?
Worst Landlord Insurance
I tried to call them, but just listening music over 1 hour. I wanna cancel my policy and get my refund, I tried to contact social media department, they suggested me give phone consultant another call.but still no one pick up my phone......
The reviewer stated that an incentive was offered for this review
Don't waste your money
Tried claiming something and I had to prove that damaged was done my tenants. Provided them with an explanation of the situation why I had to fix the problem my self but they are expecting to have postmortem report. They need to understand that not everything can be proved on the piece of paper. But they can use that excuse so they don't have to pay the customer.
wouldn't recommend them to anyone.
On hold for an hour don't bother
We are needing to make a claim but want to ask a question. Hubby tried to call and sat on hold for an hour and gave up.i tried days later, same result. Policy will be cancelled when renewal date comes up.tbey either don't have enough staff, or leave you on hold so you give up on making the claim. Tried to lodge claim online and get message info doesn't match.
Not Worth my 1 star rating.
The customer service at Terri Scheer is applauding as i have made a claim in March and it is yet to be assessed and they are constantly asking for further information when everything has been provided. I have been calling day after day only to be put be on hold for longer than 1/2 hour to 1 hour and no one seems to answer the call and then it cuts out. I was told someone will call me back by the name of [Name Removed] only for her to email me and not contact me via phone to discuss the claim....so unprofessional. I am considering going to th...e ombudsman to seek further assistant in relation to this matter. Terri Scheer has been nothing but a headache and how stressful this is calling everyday to speak to someone and no one answer your calls. They like to email you months in advance your renewal policy for you to pay but do not help you when you have a claim to make.
Not worth a star. Will never recommend to anyone looking for a Land Lord Insurance. Very deceptive Insurance company.
Terri scheer like to collect the premium on time but when you lodge a claim they have all the reasons in the world to decline your claim. Really very cunning Insurance company. Stay away.
Customer service woeful
Sold property and tried to claim a refund from TS for policy.
On hold for 30+ minutes so gave up...perhaps that's the point.
Seems my price hikes didn't get invested in the customer service team.
Appalling, choose someone else
Over 2 years, there has been a 60% increase of my policy cost with no explanation.
Chose another provider for a more reasonable price, and now I’m being hounded by Terri Scheer about my unpaid policy. I have called them, and they require a signed form by both parties on the insurance. I now own the property by myself, and not possible to get the other person’s signature.
I was fully identified on the policy, but still no.
Agent was passive-aggressive, and said “well, if you can’t get the other person’s signature, then let the policy lapse ...then”..... sure, no problems, I’m just letting you know to cancel the policy so you can stop sending me unnecessary emails, but sure. I would HIGHLY recommend you consider another insurance provider, and avoid Terri Scheer at all costs.
30% price hike after first premium
30% price hike after first premium on multiple properties I have insured. No wonder they offer cheap prices initially if they are just going to raise them as soon as possible.
Setting yourself up for failure, may as well not insure
Service is crap and couldn't recommend it to anybody. unreliable and untrustworthy team. unmotivated company that solely is there to make as much money as possible for themselves without the use of resources. I honestly don't know how these guys get away with stealing.
Exorbitant price hike
Have been with Terri Scheer for 2 years with our landlord insurance. Made no claims...even through Covid. Small annual price increases one would expect however received the renewal this year and the premium had gone up by almost 55%!! How is that justified? Will not be renewing this year.
I don't agree with all the negative reviews!
Despite having two sets of tenants in a row who did damage, Terri Scheer did not put the premiums up. Indeed they were well in their rights to have refused us insurance after that. One lot of tenants were chosen by a Real Estate agent, and chose the next lot myself which worked for 18 months then turned pear shaped when the tenants split up, and one of them trashed the place. There were excesses to pay, but the rent arrears for the second tenant was looked after once the bond was exhausted and we had to get the bailiff in. Did not cover all the...repairs due the excess clause, but the insurance helped me get out of jail financially when stuck in a nightmare. Your experience depends on yourself to a degree, having all the right documentation, and having your own tradies do the repair work also helped enormously. This got the repairs completed faster and probably cheaper than if Terri Scheer did it themselves, so it was reciprocal, reducing the amount of the claim by being a bit savvy helped them too!
Excellent claim process
This was my first investment property and the very first tennant. The tanent was paying rent on time for the first few months and after that irregularities kicked in. Throw in the Covid-19 and morotorium on eviction for 6 months, I was having a very bad experience. Throughout the journey, I rang Terri Scheer and informed them about my situation. They kept note of all my phone calls. Earlier in January, the court finanally order the tenant to vacate the property at which time they hadn't paid their rent for 3+ months and few water bills. ...Not only that, they damaged the property. I lodged my claim with all the relevant documents and receipts. As all the documents were in order, the claim was settled within 7 business days and I am not left out of pocket. Throughout the process, the person I was dealing with was extremely professional and was understanding of my circumstances. I read the PDS and made sure that everything was done in a right manner. Overall I was very satisfied with the experience which otherwise would've been a nightmare for a first time investor with their first tenant. Thank you TS. Please keep up the good work.
They do not pay
I had a landlord policy . Lj Hooker let tenants damage my property, breed rats, smoke dope and flood the apartment. I was devastated to see my new apartment destroyed and Terri Sheer would not pay.
Prices hiked after first premium
There is no alternative to Terri Scheer at the moment, so I am purchasing again. However, I was very disappointed with the recent 30% rise in the premium for another property's renewal.
The worst, may as well not have insurance
I had landlord protection insurance and building insurance for my investment property. After the tenant vacated, there was water damage on the floor behind the washing machine. This falls directly under the "release of water" coverage offered. It was assigned to a loss adjuster, who arranged to come out two weeks after my claim, cancelled ten minutes before he was scheduled to arrive, then rescheduled a few days later and showed up 50 minutes late.
After the loss adjuster inspected I heard nothing for five weeks. Then it was assigned to a bui...lder. He came out quickly and left. I heard nothing again for another month. This is two months my property had been sitting there empty. They purposely drag their feet and force you to fix it yourself to get a tenant back in, then reject your claim because they couldn't ascertain when the damage came from from two separate visits because you didn't wait another month for them to arrange another visit. It takes them three months to investigate a damaged floor from a leaky washing machine. The only decent service I got from them was when I called up to cancel all my policies.
Refusing to accept a branch fell on shed and made water damage.
Still several months having to fight what I thought would be a simple, cut n dry claim.
A large branch fell on a shed.
Left a gaping hole for rain to come in.
Damaged goods inside.
Terri Scheer have made several mistakes in the claims process.
Horrendous Process. Don't USE at ALL. <BEWARE>
Trying to get a claim has been a cancerous nightmare:
They are very calculative of every penny. We had to get walls repainted and repaired after viscous damage was applied to them. (not wear and tear). They wanted a breakdown cost for each wall and the cost available to repair parts of the wall. My apartment was almost destroyed and they didn't care at all. They didn't even want to send an assessor out to have a look at it. After this we will not be using TS for anything but a learning lesson in life.
It's taken a few months just to get a few dollars from them. We have lost thousands.
Questions & Answers
Does Terri Scheer have an online login/online account for customers, or even an App?
As an Agency owner I have been recommending Terri Scheer for years and to literally hundreds of landlords. According to Terri Scheer we have the lowest claims record of any agency by a country mile. I have now had to make a very straightforward claim on behalf of a landlord and I am being given the usual insurance company run around. Does Terri Scheer seriously think I am going to recommend them when I no longer believe they are the best? There is absolutely no point in wasting money on insurance that won't pay out and does its utmost to delay and squirm. I always told landlords they are mad not to have insurance but that ends right now. It seems none of them can be trusted. Next stop for me will be AFCA (Ombudsman).
i am a real estate agent and handled a few insurance claims for our owners. Most of our owners didnt know that they were able to claim any money at all. Can i submit a claim for an insured property even if i am not the property manager ( i would like to submit the claim on behalf of the owner)?
Hi Tobias, thanks for reaching out. The property manager or policy holder will need to authorise you on the account for you to make and manage claims on their behalf. Please have them contact us directly as we'll be happy to help. - M
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