Terri Scheer

Disgusting insurance company who will deny your legitimate claims. I am a disabled man with a pregnant wife and they denied my claim befofe even hearing the evidence. Stuff payments took money then paid it back just to ask for it again. They also lie and give you the run around until you realise they have no intention of handling your claims… Read more

ever!!!! Declined claim from tennant damage and illegal tresspass and dumping of building waste on my property. Diverting communication and avoid questions. They declined the claim and had not even heard any evidence yet. They said it was submitted under the wrong policy but they did the claim for me over the phone so they did that. They also overcharged me. They also said I was on the wrong policy to make me pay more. They close complaints without consent or resolution. Then they asked me to go back to the policy I was on. Then they denied the claim because I had to roll over the policy which meant a 7 day cooling off period. Then they denied it again. All up irs been denied 4 to 5 times without any evidence exchanging hands. Unethical and illegal practices. This is now reported to the ombudsman and become a legal matter.

All their claims for accidental tenant damage and loss of rent are incorrect. TS makes every excuse under the sun NOT to pay. If they do pay loss of rent then it takes them months. For my property pool cleaning is extra and separate but in the contract. TS refused to pay. Property damaged by tenants was most items fixed but no one even the… Read more

professionals could not find why the ducted was not working and turning off. Could not rent the property because it did not comply the minimum standard in Victoria. TS refused to pay rent although the tenants had stuffed a bag of clothes in the roof foil. I have 2 cases for which I will be taking them to AFCA. Take the insurers on and fight for your right. They want you to back off. Don't let them win, you pay insurance for unforeseen circumstances so if you have a genuine case then take them head on.

- very expensive - don't touch terri scheer landlord insurance - ts not on Google - because of their very bad reviews - terri scheer used to own the company, he sold it to an American company - then ts is the most expensive landlord insurance in Australia - they decline most claims (see other reviews). - dont touch ts very very very expensive Show details

No stars would be my preferred rating. After decades of paying insurance with Terri Scheer, i made my first claim after Cyclone Alfred, seven months later, and many calls and emails, I still have not got repairs started. Lengthy delays in… Read more

communication, inaccurate reports, scope confusion, buck passing and unreliable and incompetent building repair people are the norm. I've lodged 7 complaints, but each time they are closed with promises of doing better, which are not fulfilled. Stay away from Terri Scheer, Suncorp and any other companies in this brand.

Working as a professional within the claims industry, and utilising Terri Scheer Landlord building and Loss of rent insurance, I can say without a shadow of a doubt, pls steer clear of this insurer at all costs. Now at 5 months for a small job,… Read more

forcing a tenant out with health concerns and leaving works sitting idle with no resolve after a major storm. Not a Service team, and do not do anything in a timely manner. $300 increase in policy premiums per property, very lacking. Zero stars, pick up your game team.

Minimum amount covered for landlord's insurance contents is $70,000 . I asked if this could be reduced as the contents in the property are less than half that amount and the response came a week later saying the minimum could not be reduced. Their premium was also much higher than other insurers probably due to the higher contents cover. Show details

Terri Scheer stands out as a preferred landlord policy provider and is highly recommended. The response to the claim process was prompt and efficient. From my experience of insuring with them over many years, I find that the delay in receiving a claim paymemt is largely due to an inefficient claims manager and not the product. If the required… Read more

claim documents are submitted and the managing agent and/or the landlord has done the right thing to take action and minimise any loss, the payment process is prompt and helps to protect the landlord’s interests in a responsible and timely way.

Deserving of a full 5 stars .

Thank you for a great product, Terri Scheer. Sharon T.

When it comes to Insurance Companies that I’ve dealt with I believe Terri Scheer has been the best ever! Their staff, their professionalism, their ways of dealing with customers have always been first class and I would have no hesitation in recommending them to anyone! Show details

I have good experience with Terri Scheer. They covered my investment property Cyclone damage and rental cover. I would like to appreciate Team members Manu and Milan. They are very understanding and genuine. Overall Terri Scheer communication is great. Show details

When you make a claim. They are supposed to be there to help you. Yea not these guys. They pay out a claim get half way through it then decline it. Time to bring in the dogs. If anyone has ever had a serious illegal drug claim with these muppets contant me please. I know how to prove manufacturing now. After what this company has done to me and my family and put us through. No forgiveness Show details

Do not use. Our tenants put an iron burn in the carpet, destroyed our kitchen benchtop and broke a blind. They outsourced another company to assess the damage who then outsourced to a building company 3 hours away from our house. 5 weeks later and we still haven't had anyone look at it. How are we supposed to rent the house without repairs being… Read more

done. At this rate we have given up and will do the repairs ourself. As other reviews state DO NOT USE THIS COMPANY. They drag things out so long and have different excesses for everything. I was told $250 excess for carpet burn. $500 excess for blind (tenant damage) and $1000 excess for benchtop. That totals $1750. They then state the tenant bond covers initial costs and they cover the difference. Our bond is $2500 plus the excess of $1750 which means if the damage is less than that it is pointless.

They say they are a great number 1 landlord insurance cover. After 10 weeks of being dragged through the mud they accepted the claim. House is halfway through getting repaired. Now 8-9 weeks later they have said we made a mistake and your claim is now denied. Leaving me with a half finished house. Good on ya mate. STAY AWAY FROM THEM COMPLETELY.… Read more

Absolutely shocking. I am off to Current affair to tell them about my wonderful experience that I have NOT HAD

I had heard good things, but steer clear of their insurance. They thought of the most ridiculous excuses to not pay out, leaving me out of pocket, despite being insured Show details

I've been with TS for many years. The recent offer to renew came without payment details. I had no response to my email and I couldn't get through on the phone. Amazingly I received another letter of offer to renew a couple of weeks after I sent my email again without the second page and payment details. Not a problem, I've now insured with another company. Show details

Held a landlord policy for 6 years, the first claim made due to damage to cabinets in the kitchen and taps was rejected. Avoid at all costs, they're happy to take your money, but will find any reason to back out of any claim when you need them most . Appalling. Show details

Buyer beware this insurance company will do anything not to pay your claims no matter how small they are here to make money off you. When it comes to claims they will fault you or make any excuses not to pay. Buyer beware. Show details

Absolute waste of money! Took over 6 weeks to process our claim then denied it! We ended up having to pay for tenant damage & loss of rent. Policy is not worth the paper it is written on. I have six rental properties and cancelled all my policies and will not be dealing with Terri Scheer or any other AAI Ltd insurance company. AAI Ltd insurance… Read more

companies are GIO, TERRY SCHEER,SUNCORP, AAMI and APIA. I have cancelled all policies with these companies and will never use any of them again.

Shop around! Go anywhere but here. Their TV commercials offer the impression that they are the best in the business. THEY ARE DEFINITELY NOT! We feel scammed and ripped of by Terry Scheer. We have report them to AFCA about their sneaky rip off tactics and lies.

DO NOT WASTE YOUR MONEY 13 days ago my property was flooded during the heavy rainfall, I have needed alit of emergency help with water extraction, drying etc. I advised Terri Scheer immediately, however 13 days later I am still waiting to receive any kind of contact from them whatsoever. I called and queried their silence, I was told thry have… Read more

10 business days to make contact. I actually cannot believe this company is even still in business. At a time when you need them most, to be totally ignored has made this overwhelming event so much worse. I have had insurance with them for 10yrs, this is my first claim

I really wish I had chosen a different provider. I've had multiple policies with them for years and never needed to put through a claim. When I did, I needed to raise a complaint to just get a response back to be able to exercise one of the advertised features on their website. I will be choosing a new company and moving all my policies going forward. Show details

Wish i had read these comments before insuring with them! Recently tried to make a claim and had a similar experience to others. When trying to make a claim they ask you repeatedly for the same information, until you get so frustrated and anxious that you give up. I was only claiming for loss of rent as bond covered damages but still got $0 at the… Read more

end of the claim for 5 weeks vacant! Will be changing insurers. (I have been with Rentcover before and their claims process was simple)

I had a recent claim with Terri Scheer, they were excellent to deal with, their staff were always polite, professional and working towards getting the claim finalised. I claimed on building, contents and loss of rent as our tenants had to be out of the property for 4 weeks. I was a little disappointed in their building company in terms of… Read more

communication, so I took a payout to sort the repairs myself as it was time critical, this was also handled with efficiency, particularly considering the extra load of multiple extreme weather events at the time. My experience was 5*, they made it easy to finalise my claim and at no time did I feel like they were trying to get out of paying. I have renewed my policy with Terri Scheer.

0/5 Please DO NOT take out a policy with Terri Scheer. When trying to make a claim they ask you repeatedly for the same information, until you get so frustrated and anxious that you give up. My husband underwent an interrogation like interview over the phone where they tried to intimidate us and it's been almost a year since we started the claim.… Read more

Still no resolution. We have water damage at a rental. I don't know how they get away with it. Please if any lawyers, watchdogs or regulators are reading this - please help.

Be very careful appointing this company for your properties insurance. Extremely tricky and doggy. On the phone their rep assured me that they will cover the cost of re-letting however they emailed me advising that that is excluded from what they cover. Do not trust this company. It takes them 10 days to respond to 1 email. So each time you reply… Read more

to their email you’ll have to wait another 10 days for a response. At any given time you speak with 3-4 different agents and each have no idea about your case so you’ll be explaining the whole situation again. I will be lodging a formal complaint with AFCA

the worst insurance company anywhere for claims. I had the tenants from hell and they left about $3000 worth of damage. I made the claim with terri sheer and they pushed me through so many hoops and denials it was really terrible. The first idiot I had on the phone claimed that they were the best and they would help, but it was all an act. It took… Read more

seven moths of wrangling with them and they ended up paying $1000 in the claims which was a third of the damage and theft. Outrageous company

I had full home and contents insurance with Terri Scheer , there was an unusual weather event and the ceiling of the lounge room , they did everything possible not to fix it or pay , I had the house up for Auction in 3 months time , it was a very simple job to fix and would of only taken half a day , I had to continually chase them and they left… Read more

it in a damaged state for all the open house inspections I had before the auction and only fixed it 1 week before the Auction was due . This probably only happened because I got the Insurance OMBUDSMAN on to it , my best advice to anyone is to stay well away from Terri Scheer they are just like the other reviews say , they take your money at the drop of a hat but when it comes to even fix something that's cheap and simple shows how pathetic they really are , unfortunately they are not the only insurance company ripping everyone off , the Authorities would have to know they are not performing honestly but do nothing about it ,, they should be fined and held accountable for their dishonesty lies and incompetence. NEVER be shy to go to the insurance ombudsman about any of them ,, I'm surprised someone has not lost it and gone in to their offices and put them all down and out as it is actually corporate stealing they are getting away with . Never surrender to them though !

I can only comment on the steep premium rise. 26.7% from last year. We have never made a claim and we don’t live in flood zone. When I contacted them about it, I was told that it was because of increased building costs. Shop around, because we went with Apia and got the same policy but $3,500 cheaper. ‘Sheer Greed’ would be a better name. Show details

Do not insure with TERRI SCHEER. This company is very difficult to deal with. I have been with Terri Scheer for six years and have paid a total of $12,000 in insurance premiums. When I made my first small claim, they found all the reasons to deny it. They have the poorest customer service I have ever experienced. Please avoid this company altogether. Zero rating Show details

Would like to give 0 stars to match what they paid on the claim but this is not possible. Told me they would have paid "if". When I told them I could satisfy the "iff" they said they dont cover shower screens in any case. Take notice of previous reviews and only take out insurance if you like paying premiums and not getting your claims paid Show details