Avoid at all costs!!!
Lodged a claim In February they keep requesting the same thing over and over and over again despite confirming receipt and that it’s being assessed and straight forward...only to to be asked again and they push back another 7-10 days!
Hard to deal with
Lodged a claim but it takes ages to get a respond. The property was unhabitable but still they want to advertise the property. Text messages has been sent directly to their loss adjuster but no reply. They want to held up all the repairs but not even arranging people or assessor to visit the property until you contacted them. requested again and again same documents.
Avoid Terri Scheer
Terri Scheer go to great lengths to deny claims or to significantly reduce their insurance liability, despite overwhelming evidence of deliberate damage or tenant neglect and supporting documentation. Avoid Terri.
Deceitful. So many loopholes they should be acrobats.
Claim rejected on a very, VERY questionable "loophole".
Tennant's were to pay Fortnightly, which they did and were on time for several months.
BUT when that time comes when you need your insurance, because they stop paying rent...
LOOPHOLE! Apparently the insurance is invalid because the Tennant didn't pay rent within 7 days of moving in (even though rent was to be paid fortnightly), so according to Terri Scheer they were in "arrears" from the start so policy invalid .
If you wonder why claims take so long to process.. it's because they are looking for any questionable loophole to void your claim.
Cancelling all 4 of my policies ASAP.
Advise to stay well away from Terri Scheer.
I have just received my landlord insurance renewal notice, with a 26.4% increase in premium and no adequate explanation other than that "they have had a large increase in claims from self-managers". No allowance made for the fact they have had NO claims from me across nearly 10 years, so I am penalised because of others. I am looking elsewhere for a more reasonable company.
Terri Scheer will fight tooth and nail to reject your claim.
We have two rentals, both with Terri Scheer. Our first ever claim due to tenant damage has been a nightmare, TSI have done everything they can to reject the claim.
Tried to make a small claim for damage caused by a tenant, after years paying insurance premiums to Terri Sheer. They declined on technicality and I then found it would be near impossible to ever make a successful claim with them, so cancelled the policy.
Peace of Mind For Investors
Over the years, I've had to lodge a few claims on behalf of clients who were wise enough to have Terri Scheer Landlord Insurance. To date, each claim has been settled appropriately and my clients have not been disappointed. As long as the right documents are provided to support the claim, each claim has been processed and paid out in a timely fashion. Of course, one has to allow for delays as a result of holidays or major disasters, but that would apply to any insurer.
Waste of Money
Our investment property became uninhabitable for several weeks in the peak Christmas period and Terri Scheer refuses to cough up despite it being an untenantable property. We forked out thousands from our own pocket to relocate our tenant. Kinda defeats the entire purpose of landlord insurance, wouldn’t you agree?
I was looked after by my Insurer Terri Scheer. In my experience, Terri Scheer is the best Landlord insurance
I was looked after by Terri Sheer. I lodged a claim when my bad tenant left me with more than $18000 worth of damage on a property bearly 4 years old. I was worried at first because it took 4 months to get an answer from Terri Scheer. I thought I'll have to cope with the loss of rent for 4 months on top of the damage. Truth be told I didn't have the right paperwork in order because of Citywide property managers witch in 2 years has not done not even 1 inspection. Terri Scheer could've denied the claim because of that but they didn't. I was comp...ensated for the repairs and the loss of rent. Communication wasn't great but in the end, Terri Scheer had my back when I was in a dire situation and helped me although they could"ve denied the claim. Note: The insurer can and will recover their payout from the bad tenant. My bad tenant was working and living in Australia. When I had a bad tenant from New Zeland who left me with damage and went back to his country I haven't been paid. BUT my Landlord insurance was not with Terri Scheer. In my opinion if the chance of recovering the payout is high the chance of acceptance of the claim is also high.
Terrible company to deal with.
I just tried to cancel a landlord policy with this company today. The only way they can refund is back on the original credit card the policy was purchased on. I advised I cancelled that card 6 months ago. Apparently their policy is to refund to that card only, and it's my responsibility to get in contact with the bank to get it back - zero flexibility to send a cheque, conduct a electronic transfer or to change credit card. Bit ridiculous in this day and age.
I've used this company for over a decade and have many properties with them, they h...ave been difficult on the several occasions over this period we have had to make a claim. This appears to be another reason to part way with Terri Scheer. They'll take your money without issue, but god help you if you have a claim or want a refund on a canceled policy.
Poor Claim Service
We had landlord insurance and unfortunately was required to make a claim. The process went on for a long long time and we were required to provide purchase proof of stolen products that were over a year old. The questions asked and the manner of the person on the claims line was very unprofessional and not empathy was expressed at any time. Very disappointing and we have now cancelled the insurance and gone elsewhere. A claim was finally paid - but well below any replacement value and short of compensating. Be wary !
Honest review of my experience with Terri Scheer landlord insurance
Our tenant left without paying 4 weeks rent, trashed the house including multiple holes in walls and numerous items broken needing replacement such as our clothes line, letter box etc.
I read some terrible reviews about Terri Scheer which set my expectations very low. The claims process is very painful, they request every document imaginable. Once that's complete then you have to break down the costs for every single repair, as specific as 'main bedroom left wall x 2 holes costing $300' and so on.
After completing all the requested paperwor...k and having our builder break down his quote, Terri Scheer actually did come through in the end. They charged us just one excess for the entire claim and paid all items that were covered as well as the full amount of rental loss whilst the repairs were being conducted. If you end up needing to make a claim, stick with the claim process (as painful as it is) and document and photograph everything!
Tenant damages insurance benefit is worthless
I lodged a tenant damages insurance claim with Terry Scheer. During the claim process key information about the innsurer's policy is never made available to the agent or the policy holder in any of their communications. Unless strict rules are followed the claim will fail. Do not buy landlord insurance from this company. Save and invest the premiums for when you need it. Terry Scheer will not assist you with your claim in any way, even by advising you that after all it will never be successful because the rules were not followed.They will how...ever keep asking you for documents even those you have already sent. The bottom line is that they require you or your agent to take your tenant to the rental tribunal first to claim tenant damages from the bond, before they will pay a cent. There is also an excess which is deducted. And then you will need to pay hefty tribunal fees to your agent unless you represent yourself. Adding all these costs up you will get almost nothing for claims less then $1500 even in the unlikely event your claim is accepted by Terry Scheer. So much for the tenant damages insurance protection. Savy tenants and cagey agents will further obstruct you. The very best thing you can do then is to be self represented at the tribunal without your insurer or your agent acting for you. I am now cancelling all my Terry Scheer policies. I would rate it less than one star if possible. I have since launched a tribunal case against the tenant.
Waste of money
We took out landlords insurance a few years ago with Terri Scheer with accidental damage. We have never had to claim before, but had an incident with the oven door being damaged. Their response was that’s what your bond is for. Needless to say we don’t pay for this insurance anymore. They like taking your money though. The poor overrall rating of 1.9 speaks volumes.
Fantastic Customer Service
Fantastic Customer Service, with knowledgeable, helpful, understanding and patient staff.
A prompt query response and resolution turnaround time.
Terri Scheer have been very easy to liaise with.
Thank you, Terri Scheer!
Terri Scheer is a terrible insurance company when it comes to claim the losses on your investment property.
My claim was rejected with the reason that there is no reason found for damage . Tenant claims they were away for long term holiday hence they don’t know who demage swimming pool. Whereas insurance inspectors could find the reason for demage and hence my claim was rejected.
Tomorrow if my property is in fire and there is no evidence of how fire started, then no claim !!! It’s ridiculous.
Absolutely hopeless - do not use
Would give no stars if I could. I took a landlord policy out about 6 weeks after a tenant moved in, around 6 weeks later I found out the tenant was behind in her rent. The real estate agent sold the rent roll to another agent and closed up shop - we found out the day it happened. New agent contacted me to advise that tenant was now very behind in rent but making efforts to catch up - well she never did, she was taken to court and eventually kicked out after not paying rent for a few months, took a few weeks to get her out due to Christmas b...reak. New agent assured me not to worry as I had the Terri Scheer insurance and I would get back all owed rent. Not the case, according to Terri Scheer, she was in rent arrears when I took the policy out, no way for me to check with old real estate as they have closed, I was never told she was in arrears. I understand they have a PDS to follow but being the insurer they willingly take your money for a policy and therefore should be asking the Real Estate in writing if tenants are up to date with their rent. Now $5000 out of pocket and Terri Scheer couldn't care less...went through the appeal process but given that the appeal people all work for Terri Scheer it was never going to happen, wouldn't touch them if they were the last insurers on earth. I would suggest their Underwriter Suncorp Insurance drop them like a hot potato, I have dealt with Suncorp in the past and they are great, Terri Scheer are bringing down your reputation Suncorp!
I’m the managing agent of a real estate company who have recommended Terri Scheer to my clients for many years. After a recent claim taking nearly 4 months and getting no where I have chased my tail for months and got no where and will be recommending another company going forward.
They were wonderful
I had a holiday rental and the day my first tenants were to arrive a pipe burst. Terri Scheer were so helpful. You could always speak to someone about the claim. They responded very quickly. Everything was covered with no objections or obstructions. I'm now changing my other properties over to them.
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Questions & Answers
Could I insure my house furniture while it is stored in a shipping container at a secured premise?
Customer Service S.Terri Scheer
Hi John, Thanks for your question. It would depend on several factors if this would be covered by any of our landlord policies. To discuss your needs please give us on 1800 804 016. We're available from 8:30am - 5pm Monday to Friday. - Mandy
I am wondering why landlords are not using the rental tribunal to make a claim? Then they could obtain an enforcement notice. Could it be that this system also does not work? Talk to your local member if this is the case and send an email to complaints at the tribunal.
My understanding is that claims that owners try to put through to RTA are directed to QCAT (if it’s in Qld). You have to pay a fee to them and it can take sometime plus you have to appear at the hearing. An Enforcement Order can be achieved if the Claim via QCAT has not been adhered to. It’s all very long winded, time consuming and a lot of paperwork. Renters insurance is far better option; j have gone down both roads. When QCAT allowed the tenants leniency, Terri Scheer paid it instead. You can’t ask for better than that!!!
I can confirm that the demand by the tribunal for paperwork is extensive, one set of documents to the tribunal, one set to the respondent, one set for yourself. This can be more than 200 pages. It is also long winded and subject to delays and time limits.
200 pages? Sorry, I have conducted my own case and though it is a pain it is always worth doing. If a landlord has carried out their part of the bargain then the process is quite simple but landlords who would lose use insurance and I guess if shonky landlords want to play that game and you do not mind paying then that's your business. You are sheilding crooked landlords and helping to destroy the lives of honest tenants. I was a housing manager for over 20 years and seen both sides and only a tiny fraction of tenants were a real problem. Do your due dillegence, ensure your properties are in good shape do not rely solely on what agents tell you, check references, do the property inspection and ensure photos are taken. Dont treat tenants like mugs to be milked of their savings.
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