Thermomix

I updated my TM5 to the TM7 in July/ August last year. I have a lot of regrets handing my TM5 over to a friend before properly using my TM7. It updates everytime I turn it on. It wanted 10-15 minutes as I went to cook dinner for the 100th time yesterday and I had to revert back to stove top/ pots and pans galore. Plus the subscription basis for… Read more

recipes is so unfair I just bought the cook book separately. I recommend the TM5 but not the TM7. You can tell who in corporate decided on these tech advances for what is meant to simplify cooking. If there was a way I could get my refund in full I would be going through that process. I hope everyone can read this before purchasing a near $3000 AUD devise that has to update every time it’s switched on.

I do not reccomend this appliance at all. We invested based off the opinions of others. It does not cook food properly and often takes longer than recommended. The recipes are sub par. We cooked rice in it as per the instructions and the rice did not cook properly and was mushy and broke down into smaller pieces. The only thing that I made that I… Read more

loved was hommus, and that is something that can be done in a food processor which will cost a lot less.

PRODUCT: TM6/TM7 Blade Knife Set ($125) — Vorwerk Australia RATING: 1/5 Structural shaft failure after 19 months of moderate use — and Thermomix's own product page tells you why. Our TM6 was purchased in October 2022 for $2,388. We have two bowl/blade sets in household rotation, so the failed blade had approximately 19 months of effective use.… Read more

The lower corrugated shaft section physically detached from the blade body, two separate pieces where there was one. This is not a blunt blade. This is a structural failure of the primary drive coupling.

Thermomix's response was to point me to the $125 replacement and explain that the blade contains "an inbuilt safety clutch in the shaft of the mixing knife which will release as it wears, or if it has been overloaded." In other words, the shaft is designed to fail.

Here is the problem: the product listing for this same $125 replacement blade states it is "made of high quality stainless steel that's designed to last a very long time" and "cuts through even the toughest of ingredients." There is no mention of the designed-to-release shaft mechanism, no disclosed expected service life, and no disclosure of the conditions under which the shaft will mechanically fail.

Even more damning: Thermomix's own response to another customer on this same product page states that "blades last anywhere between 6 months to 5 years, depending on use." A component that may last 6 months is not, by any plain reading, "designed to last a very long time." Thermomix has contradicted its own marketing on its own product page.

I am not alone. Scrolling through the verified reviews on this product: Tony — blade sheared off at the base after just over 2 years; Paul C — drive shaft snapped twice; Rebecca W — replaced after 12 months with 2 bowl sets; Angela — 2 blades broke in 18 months making smoothies (TM31 blades lasted 10 years); John H — spindle broke at 18 months following a Cookidoo recipe exactly; Gaye W — second replacement in under 2 years (TM3 blades lasted 10 years); Courtney — 3 blades in 18 months. This is a pattern, on Thermomix's own platform, with identical failure modes.

I have raised this under the Australian Consumer Law (s.54 — acceptable quality, free from defects, durable for a period a reasonable consumer would expect). Thermomix has refused a free replacement. The matter has been referred to Consumer Protection WA and the ACCC, with the full correspondence chain, photograph of the failed blade, and the 2018 Federal Court judgment in which Thermomix Australia paid $4,608,500 in penalties for misleading consumers about product quality and consumer rights.

For a $2,388 appliance, a key structural component that may fail in 6 months, sold on durability claims with no disclosure of its designed failure mechanism, is not acceptable. The machine concept is excellent. This blade assembly is not.

Rusty blades, this is my second ones. Now Thermomix say this is normal and won’t do anything further. Show details

From the initial demo with Byron in Perth, WA through to purchase, the whole process was completely hassle free. Byron was incredibly knowledgeable and made the demonstration both informative and enjoyable. After purchasing the Thermomix TM7, the service continued to impress. The machine arrived within a week, and Byron personally assisted with… Read more

delivery, setup, and a full walkthrough. He explained how to use Cookidoo, showed useful tips on the machine, and made sure everything was ready to go.

What really stood out was the level of support. Byron even went out of his way to deliver an extra Thermomix bowl that had accidentally been sent to his house — and we don’t live close — which was greatly appreciated.

Since receiving the TM7, I’ve used it every day. It’s incredibly easy to use, simple to clean, and the Cookidoo connectivity — linking recipes directly to an automatic shopping list — makes cooking so convenient. Planning weekly meals is made simple and less food waste - which is exactly what I was looking for. The machine also provides helpful tips along the way, making it easy to try new recipes with confidence.

Overall, the experience — from demo to delivery and ongoing support — has been outstanding. The TM7 is a fantastic appliance, and the advice and service from Byron made the whole experience even better. Highly recommend!

I purchased this new from the thermomix shop recently. Delivery was very slow. I used it for the first time the day after arrival (after it had been through the dishwasher). I read the instructions manual (well its functions are not exactly intuitive) and then thick grated a small amount of freshly opened Reggiano cheese. The cheese was not hard… Read more

and I would assume this is exactly what a grater should be able to do (a carrot or potato would be significantly harder). However, I heard a clunk followed quickly by another cluck so I investigated to find the bottom of the shot / feeder had broken off. The next morning I contacted Thermomix, they asked for photos and advised they would let me know what, if anything, they were going to do. I have had no further contact from them. My take on this is the cutter was either faulty or was not fit for purpose! My treatment by Thermomix (‘what, if anything …’) is disgusting and totally inappropriate. Pictures of Reggiano (you can see how small the piece I used is by what is missing from the block) and the damage to the lid. You can also see the cheese residue and no other residue! Lift your game Thermomix! I also bought the sepializer attachment (not opened or used), I think the best outcome here is for Thermomix to provide a return shipping label for the 2 items and provide a full refund. Time between purchase and shipping was way too long.

My first experience with Thermomix is amazing – I like a thet Cookidoo haf plenty of recipes, it is really interesting to explore different cuisine by thermomix. Little bit noise, but it is really quick work. Prepare three dish is amazing options too. Show details

The machine itself is great and easy to use for someone who actually does not enjoy cooking. I love theachine when its working. But unless you PAY every single year for the Cookidoo account you have a VERY expensive paper weight. The machine will… Read more

not give you any recipes to follow along with. This is absolute bull. I've paid thousands of dollars to have a machine I can not use without paying another company to use it. I'm furious I was not told this before purchasing.

I have bought TM7 for my mums birthday a month ago. Not ideal that is black as it is quite unpractical colour in the kitchen (at least for us). To top it off you have to spend additional money for a Cookidoo subscription otherwise it is really pointless to use TM7. I have to say I’m quite disappointed that after spending a significant amount… Read more

of money on the product, there don’t seem to be any included benefits. It feels like any bonus or extra still requires additional spending.

Purchasing TM31 was much beneficial experience .

The TM7 is a great upgrade to the family. The Sales and Marketing hype is rubbish. Thermomix marketing gloss with shallow delivery. My wife and I have purchased 4 thermomixers’ over the last 10 years. We are a couple that love cooking and see the added benefits in owning a Thermomix. We have owned a TM5, 6 and recently bought 2x TM7’s. The… Read more

models have improved over this time, and we are happy to see that the TM7 is a good upgrade to the previous version that struggled with cookiedoo and connectivity. The product is clearly why we have been committed users. Our disappointment with Thermomix began when we purchased the TM6, with the ‘consultant’ never showing us how to get the best out of the product and us never fully understanding how to use cookiedoo and connect the device. I understand the ‘consultant’ became ill shortly after we made our purchase. Despite this we doubled down and recently purchased 2 x TM7’s one for us and another for our daughter as a wedding present. While we have been very happy with the product, and after sales service from our local consultant, the ‘rebates’ promised have never eventuated. We have been told that the ‘system’ did not allow for the rebates and again have been disappointed with the Thermomix marketing spin again! While the product appears to be good, the sales and marketing spin fails to deliver. Provide the proper after sales service and when you offer rebates or incentives, then deliver them!! Don’t promise a rebate on a product as a future purchase!! You cannot continue to expect your product to compensate for poor marketing and sales delivery!

I owned TM31 for years and used it a lot, sometimes 3 times a day. I thought to upgrade to tm6 and the worst decision I ever made. The computer is very slow, my screen freezes and can’t do anything without rebooting, it is just a waste of money. If I could go back to the tm31 I would. I just find that the quality is not there and unless you… Read more

subscribe to the expensive cookidoo it’s not worth having something computerised. I did have the cookidoo for a year and found most recipes to be mediocre. I made my first dish from the cookidoo, followed the recipe to a T and it overflowed, I had onl6 had it for 3 weeks at that stage, CS give you the third degree like you’re some imbecile and that you must be the issue not their amazing appliance. Sent it back to fix, and was never happy with it from then. Don’t waste your money, it’s just a middle class hype!

I made this purchase of a new tm31 very close to when they stoped making them, what l didn’t know is that they will no longer service ANY machine after 10 years of selling the last one, a $2000 purchase is something l would definitely want to service. I looked up the website and as they were still selling items for old machines so l made the… Read more

mistake of assuming they were still taking care of old customers. Unfortunately mine is already in need of some fixing and has been for sometime now, but l have nowhere l can get it serviced.

It appears they make a new one about ever 7 years or less don’t quote me on that, but 2 have come out since my purchase. I just paid well over $500 to service my sisters newer machine and after reading the reviews, the updates may have made her cookbook chip thingy redundant. They made a machine (tm31 ) that had the ability to open up and throw hot liquids around and a cover up was there first line of defence, the ACCC had to get involved as someone had been seriously injured.

I gave 2 stars as l like the tm 31 as it is the last one without a screen and recipe chip thingys. So disappointed in the customer service after the sale is made. Get better with customer service and then l wouldn’t have any problems with this company. When my machine has had its last spin, l will be replacing it with a much cheaper version.

Very disappointed!!! For years I wanted to own a Thermomix. I finally saved enough and purchased my TM6 just prior to Christmas a year ago and was offered a gift with purchase that was never delivered. When I reported that through my consultant I was given a voucher for $150 that was only valid for 3 months. Due to illness I just missed the cut… Read more

off and despite letting the company know they had zero compassion or sympathy and refused to extend the voucher. I’m so disappointed in the lack of responsiveness and service given this was such an EXPENSIVE purchase. Recently they were offering gifts with purchase like extra bowl and accessories which are worth WAY more than my modest $150 voucher which they refused to honour. So beware folks, once you’ve paid your money they are not interested in you whatsoever!! I barely ever use my Thermomix anymore and I can’t stand even looking at it. In terms of actual use, I found it doesn’t work that well for certain things like sauces etc which come out way too runny, even when I use the “thickening” function … I would NOT recommend it to anyone based on my very poor customer experience! Considering reporting the company to consumer regulators ☹️

After my first TM5 machine breaking, I purchased the TM6 for it to breakdown just outside of warranty, contacted thermomix and they wanted me to pay $170 to check what the issue was and then another $240 to replace the faulty bowl. For what you pay they should last longer and the customer service should be better. Show details

Like the machine, the company less so – Suggest anyone hold off on buying anything until the TM7 details are released as I bought a TM6 4 months ago after specifically asking if a new model was on the way, I dont blame the consultant, Thermomix kept the info from them, they only got told on the 14th February (thats exactly what Thermomix said today when I asked), but obviously Thermomix… Read more

was testing and starting production at that point already. Love the machines but am really disappointed in the company. Not really recommending purchase to anyone now. Not only could I not make an informed purchase, it will immediately reduce the resale value of the TM6 with a new model, which is why I asked prior to purchase. Check on the Thermomix pages on Facebook I'm not alone is feeling we've been deceived.

A Good unit spoiled by a mercenary subscription – We had an older Thermomix which was fine but needed servicing. We were told Thermomix doesn’t support the unit with new parts. And we’re recommended to buy TM6 at $2000. We feel ambushed because once the initial “free trial “ subscription ends all the recipes we have downloaded during the period are frozen and you can’t use anything except the… Read more

basic recipes. Also when you turn the machine on if you just want to weigh something you have wait at least a minute for the machine to connect to Wifi which is frustrating. I think you should be able to keep recipes you have downloaded during a subscription without having to buy them over every year. We feel ambushed and exploited by a trick the company is using to raise more revenue from unsuspecting customers. It seems cynical and mercenary.

1 month old Blade rusts and they don’t replace it – Bought a brand new blade and it rusted after one month. Called customer service and they don’t replace. You would think a cooking machine that they charge so much money for would include non rusting parts in the cooking bowl. It’s not discolouration, it’s rust. And I can’t exactly cook food for my kids in a cooker with rust. Quite frankly it’s outrageous and I’m deeply disappointed in the Thermomix brand.