Absolute piece of junk.
My wife bought this in the mistaken belief it would do the cooking for her. She had cancer and wanted to eat healthy. I was in no position to say no. Anyway, she bought it and used it maybe a dozen or so times. It has had faults twice, fixed under warranty. Now it is faulty again and out of warranty. It is now useless. It keeps getting hotter with no control over the temperature. It is dangerous. I estimate the cost of the machine at one hundred dollars per meal. Save your money and go out to a nice restaurant instead.
Purchased in June 2015 at Private consultant. for $2,000.00.
Essential part of my kitchen
I love my TM6. I’ve made risotto, numerous saucy meals, meatballs, divine yoghurt, pasta, rice, cakes, cookies, smoothies, butter, lemon curd, caramelised onion, coleslaw and other salads, steamed veges and mashed potatoes and I feel I’ve barely scratched the surface in terms of what I can do with it. I have found that food cooks well and evenly and the results are very consistent. There’s no escaping that it’s very expensive but I feel I am getting my money’s worth. I enjoy cooking with it when before I was pretty uninspired in the kitchen.
Customer Service is lacking
We decided to purchase a Thermomix TM6 after an extensive period of research and speaking to friends and colleagues, as well as having an in-home demonstration. During our due diligence we were concerned around the reports of poor reliability in some units but were assured by our consultant that Thermomix had excellent customer care. Our minds more at ease we went ahead with our purchase and were advised to start planning our menu.
Unfortunately, on the initial installation of the device, there was a malfunction. The "scales" function was prov...iding wayward readings despite restarting, re-positioning, adjusting the power cord, etc. Our consultant advised that this constituted "a major failure", and Thermomix would replace our unit by over-nighting a new TM6 base to us as this is what they had done previously for another client. Apologetically, she informed us the next day that Thermomix would not honour this remedial action and we were to instead return the unit to Thermomix for investigation and "possible repair/replacement". When I contacted Thermomix directly advising we wanted an immediate replacement (as you do, after spending $2269 on a device and being assured of robust customer care, only to be disappointed when the device malfunctions moments after being unpacked), I received a standard response of returning the device for repair/replacement. An abrasive customer services agent could not give an indication as to how long the device would need to be assessed, nor how long it would take for a new unit to be returned. She was unwilling to put me through to her supervisor and I had to await their response. A supervisor only responded to me after a further two days, and only after which I had to chase them for feedback. Whilst the device itself performs admirably when it comes to cooking/churning/mixing/grinding, etc. our experience has been soured by an apathetic customer services department in which I have little faith. If you're considering a Thermomix I would caution you to take promises of excellent after-sales service at face value. I also would hope you get lucky with a device that performs as intended so that you don't need to subject yourself to emails and phonecalls and no satisfactory resolution. Ultimately, our machine was fixed locally by unaffiliated appliance repairman...
Purchased in September 2019 for $2,269.00.
I got caught up in the hype - remember - it ONLY does 'wet' food....
This is a super machine for blending, processing & cooking 'wet' foods, but otherwise, it's an expensive gimmick. I got super caught up in the hype & demo & bought one when they were on 'sale' at $1800. I've since made some delicious soups, stroganoffs, stews, curries, etc. But you need to keep in mind it only does wet food. There are only so many stews, soups, strogs & risottos you can eat in a week before you start to crave a good steak & salad, baked dinner or solid food that's not slop. Apparently it's good for cake mix & bread, but as I do...n't eat either, it's a very expensive soup machine. Also, even though it's great at chopping, processing & constantly stirring food to lock in flavours whilst cooking, it also has blades that 'stir' all of your food, so, even in reverse mode, diced chicken curry turns into curry with minced chicken. Minestrone with chunky veg turns into a blended mush soup. The blades unfortunately cut everything as they stir, so it's hard to ever make anything substantial or not mushy. If you have the disposable income & are happy to have an expensive kitchen machine that will help here & there, by all means, get one. Otherwise, maybe not.
Purchased in June 2019 for $1,800.00.
My Thermomix has well and truly paid for itself
I purchased my Thermomix with the intent of reducing our grocery bill and decreasing the processed foods in our household. I can honestly say that this definitely happened. I learn't to make a lot of basics from scratch by speaking to my consultant, utilising the Thermomix resources and Cook Key, and also by sourcing from the various third party recipe developers for Thermomix such as Skinny Mixers. My husband was initially against this purchase but within 6 months he was admitting that it was one of the best house appliance purchases we had ma...de. It is not a difficult machine to use but you do not need to stick to Thermomix recipes for a little while to learn the machine and get a feel for the functions before you go and start doing your own recipes. It didn't initially save time however once I became confident in using it it definitely cuts down the time it takes to cook dinner and prepare snacks/baking for the week. I even regularly bake my own bread.
Purchased in July 2017 for $2,089.00.
this product has broken down three times - as a customer you end up spending a lot of money on parts and mailing. I would recommend getting a cheaper product.
it's a good blender.
Purchased in January 2013 for $2,000.00.
It’s a decent machine but should be more reliable for this amount of money.
In my case I’ve already spent over $1000 for servicing. The scale broke multiple times and the software is really laggy. It freezes for a few seconds at least 2-3 times each day since the software update a year ago. I paid for a service to look at the software, they always take around $100 for it but is again is slow when I can back home so I’m basically wasting money. For a machine valued $2100 it should be more reliable. If it breaks another time I’ll throw it away and buy an Aldi equivalent for $300. And the Cookidoo disconnects on high spee...ds due to vibration. Also the platform for meal planning is not polished and when I send recipes to the machine then only when I start cooking it says they are meant for TM6. This is a joke I don’t get.
Purchased in April 2013 for $2,100.00.
Does it’s job
I like it enough to use it everyday but I think it’s rather overhyped and it’s just a passing fad. If money permits I think it’s a good machine to have though.
Purchased in May 2018 for $2,000.00.
Good but not worth the price tag in my opinion
I do enjoy using my Thermomix, I do think it's great, but if I'm completely honest, I don't think they are worth the price tag. There are still plenty of things I prefer to cook stove top or in the oven, having said that, it has made cooking or preparing foods easier.
Reliable and Easy
We have had our Thermomix now for over a year and it has been the best purchase we have made. It is so simple to use and we use it daily.
Purchased in November 2017.
Excellent time saver, love the guided cooking
I bought my TM5 back in April when the special clearance was on, so managed to pick it up at a bargain price that included the cook key, an extra bowl and a 6 month subscription to the cookidoo website.
So far, the machine has done everything I have asked of it.
I particularly like the guided cooking as the settings are pretty much automatic and the instructions are very clear.
The cookidoo website is good. I love that I can pop the recipes into the weekly calendar but I do have some advice. If you are going to 'save' recipes to it, save them ...to the last available day of the week, even if you really plan on cooking it earlier. That way it won't disappear from your list if for some reason you don't get around to making it exactly when you plan to. I probably don't use the TM5 as much as I should, but I do appreciate the time savings. For instance, often while it is making the soup or the custard or whatever, you have a clearly defined time to go and do something else. If the timer shows it is cooking for 10 minutes, that is usually enough time to wash up the dishes used in preparation and wipe down benches etc I made apple shortcake yesterday and loved that the shortcake pastry came out already kneaded and perfect consistency. The custard I also made was a breeze, no need to stir or watch. I was also amazed by how it can turn lemon zest into a fine powder for the Portuguese tart recipe. Excellent.
Purchased in April 2019 at consultant for $1,839.00.
Absolute time saver
LOVE this machine. Makes food prep so much easier and far less messy. What used to take a whole weekend of bulk prepping for school lunches and fast dinners now takes a few hours. And also makes cooking meals we never would have tried to make at home so much easier. We’ve had it for over 12 months and are still learning new things it’s capable of. Winner!
Purchased in November 2018.
- Thermomix TM5
- Verified purchase
Thermomix TM5 - "Ownership and Afterservice"
I previously owned the TM31 (the problematic one that needed the green seal). I have now had the TM5 for just on two years.
I love my new TM5 and do a lot of experimenting with it compared to the TM31 which mainly sat in the corner on the bench for years doing little. The reason, the TM5 is user friendly and I was lucky that the person who sold me the TM5 is very passionate about the Thermomix. Having a consultant who took the time to show me how to use it by cooking recipes on initial purchase and continually sharing information via a monthl...y newsletter makes you want to experiment and not leave it unused sitting on the bench corner. A good consultant definitely makes a difference. Yes, have had problems with my TM5. #1- arm made unusual noises on opening and shutting. #2 when dialing up time the dial was all over the place. Even with these faults I was able to continue using the machine. I have never had a problem with my scales as I have it sitting on a carpet backed tile enabling me to move it around with ease. Cleudo's to Thermomix Balcatta who were excellent in their aftercare back-up service. Both times initially, suggestions were given over the phone, (I live many hours from Perth) to see if the problems could be fixed. I also sent a video clip via the link on their site to assist in diagnosing the problem (this was very easy to do). As neither fault could be fixed over the phone it was recommended I drop it off at their service centre. Both times it was serviced under warranty in a very quick turnaround time. Thermomix also offered to organise the transport of my machine to Perth. Once again this is where a good consultant comes in handy with a box to lend for transporting of the machine. I was going to Perth at the time, so I am unable to comment on how smooth the transportation process is if sending by courier, organised by Thermomix. My experience with Thermomix "aftercare" has been excellent. As aftercare is a big factor in my decision of whether or not to buy an item I thought it worth letting people know that Thermomix have definitely stepped up on this occasion.
Purchased in September 2017 at Thermomix for $2,009.00.
Can’t live without it
LOVE my thermomix! Makes life so much easier. Use it for so many things. The meals that come out of it are amazing! Haven’t had a bad meal yet.. the scales stopped working at one stage. They were promptly fixed by thermomix. Now would LOVE to get the tm6 :) would be good if they had a upgrade offer
Purchased for $2,800.00.
I purchased my TM5 18 months ago and love it. I set the timer and go off and do other things knowing if I get sidetracked it wont burn, boil over or otherwise spoil. Like all recipes you pick and choose the ones you like. The food is tasty and perfectly cooked and making dough has never been so easy. The TM6 is out now, and I hear it is even better!!
Purchased in February 2018 for $2,100.00.
The reviewer stated that an incentive was offered for this review
Love ‘em or hate ‘em...I love ‘em!!
I’m continually amazed at the power of this product. I’ve had mine for about 2 years and it still surprises me.
I previously had a non-branded thermal cooker which was heavy and hard to clean and eventually stopped working after only a short time.
The possibilities are endless with the Thermomix. I can create a different cuisine every night.
It makes the smoothest purées and I love that it can spin the blades in reverse for cooking a casserole.
The only thing that annoys me a little is that sometimes it can be hard to scrape your mixture out if you’ve made say brownies or something with a thick sticky consistency.
Other than that, it’s like my sou chef!
Purchased in May 2017 at Second hand for $1,600.00.
- Thermomix TM6
- Verified purchase
TM 6 - Love it
I have had my new machine approximately one month now & I am loving it. With the Cookidoo built it and connecting via Wifi to my Internet, cooking is a breeze. I have had the TM 31 for 12 years - it has not missed a beat but thought I would upgrade to the new model. The recipes available on Cookidoo is phenomenal. Have the App on my phone, so that makes shopping a breeze for ingredients. So glad I have purchased the new model, I just love it.
Purchased in July 2019 for $2,169.00.
Awesome all round machine
I have the thermomix tm5, to say I love it is an understatement!
I use my thermomix almost daily and since owning it it has changed my family’s eating habits dramatically.
I no longer buy jar or packet food as my thermomix makes everything from scratch!
Perfect if you have allergies and need a specialised diet you can mil your own grains or rice flour, you can be as adventurous as you want and make things that you never thought possible!
The Tm5 weighs/stirs/blends/heats and so much more, it has a great 2ltr capacity and cooks enough food for my family of 8
The price is quite high, but it has paid for itself in no time at all and I would be lost with out it
Purchased in September 2016 for $2,180.00.
The only appliance you'll ever need.
Thermomix is amazing for chopping, puree..cooking and just general kitchen jobs!
So simply to use and cooks whilst you play with the kids come back and dinner is done!
Bowl does get quite hot whilst cooking but handle doesnt so easy to remove for the machine once cooking has finished.
Just amazing without the massive amount of effort and best of all minimal dishes!
Purchased in March 2019 at Thermomix for $2,089.00.
The reviewer stated that an incentive was offered for this review
I upgraded to the TM21 and I love it. I use it pretty much everyday. It saves so much time cooking and does it all for you. I've been using a Thermomix since 2014 and could not imagine not having one. It has pretty much replaced my pots and pans.
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Questions & Answers
Reviews on the thermomix HD carry bag (various brands) for a tm6.. are they worth buying thanks
My fairly new T5 Thermomix is not counting the numbers properly when doing a recipe - say the recipe says 20 second for 8.5 speed. The second knob will go 20 - 23 - 21 - 40 and stuff like that. What do I do?
When i turn my TM6 the machine seems to turn itself off and then turn on again and boots up. this normal? Just seems to take ages to boot up.
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