Thermomix

This company released a software update for the TM6 in late September which rendered my machine unusable, and since then, they've had 2 attempts at fixing my machine, allegedly sent it to back me in working order and yet I have numerous instances of video evidence showing my machine not doing what it's supposed to. I have asked numerous times for… Read more

a full refund under Australian consumer law, which they have refused so far. I'll be taking this further and I am already speaking with the office of fair trading and ACCC. The machine is great while it works, but then if something goes wrong - this company will go out of their way to get out of their legal obligations. Buyer beware!

Thermomix TM7 Review: $2,649 for a Downgrade Rating: 1/5 stars I’ve had my Thermomix TM7 since July, and I can honestly say it’s the most disappointing appliance I’ve ever bought. I absolutely hate it. I’ll start with a positive. The TM7 looks stunning on my kitchen bench. It’s just a shame I have to ruin the experience by actually using it. … Read more

Before this, I had a TM31 for 15 years. It was a solid, robust piece of German engineering. Nothing fancy, no touchscreen or built-in recipes, and the scales never worked particularly well, but everything else was excellent. It was quick, simple to use and easy to clean. I loved that machine.

When it was finally nearing the end of its life, I didn’t hesitate to buy another Thermomix. The TM7 retails for $2,649 and I received $250 off for trading in my TM31, so I paid $2,399.

After 15 years, I assumed the technology would have improved and I’d be getting a much better machine.

How wrong I was.

I’ve spent almost $2,400 AND given up my old TM31 for a machine that makes just about everything I used to do more complicated.

Everything takes so much longer!

With the TM31, if I wanted to chop something, I’d throw it in, press a button, turn the dial and be done in seconds.

With the TM7, first I have to wait for it to turn on. I haven’t timed it, but I could make a cup of tea while I’m waiting. Then I have to navigate the screen and find the settings I need just to do something as basic as chopping an onion.

It’s ridiculous how much longer simple things take.

And then there’s the lid.

When the machine finishes, I can’t just open it. I have to wait for a countdown timer to tell me when I’m allowed. If you’re cooking something that involves adding ingredients or checking the consistency, all these little delays become incredibly annoying.

There’s also no opening in the lid to add ingredients while it’s running, which was such a useful feature on the TM31. Now I have to stop the machine and open the lid instead.

I honestly don’t understand how any of this is an improvement.

The touchscreen-

One of the best things about my TM31 was how quickly I could use it without even thinking. The controls were simple and everything was right there.

With the TM7, the screen just feels like something else I have to get through before I can actually cook.

I’m sure people who love guided recipes will enjoy it, but that’s not what I bought a Thermomix for. I want a kitchen appliance that makes things quicker and easier. I see now that this guided cooking is really the only reason you would buy this machine.

And then there’s Cookidoo

Apparently, spending $2,649 on a Thermomix isn’t quite enough. If I want full access to all its cooking features, I’m expected to pay another $89 every year.

I don’t particularly like guided cooking, but the TM7 seems so heavily designed around it that manual cooking feels like an afterthought.

If the TM7 did all the things my old TM31 did just as well, I’d probably see Cookidoo as a nice bonus. But instead, it feels like Thermomix has built an entire machine around a fancy digital recipe book, at the expense of the very functions that made the original Thermomix so good.

And that’s what frustrates me most. I didn’t want a $2,649 recipe book with a kitchen appliance attached. I wanted a better kitchen appliance.

More importantly, why on earth do I need a paid subscription to create and save my own recipes and cooking steps?

I’ve already paid for the machine, the touchscreen and the technology inside it. Surely being able to program my own cooking instructions should be a basic feature?

At this price, the ability to create and save my own guided recipes should be included. Full stop.

I’ve also found that the TM7 doesn’t mill small amounts of spices as well as my TM31 did.

Milling and grinding were things I used my old machine for regularly, so it’s disappointing that even some of the basic functions don’t seem to work as well.

Cleaning is a nightmare This is probably one of my biggest complaints. My TM31 was so easy to clean. I rarely had to give it much of a scrub.

The TM7? Almost every single time I use it to cook.

The bowl takes considerably more effort to clean, and there are extra parts to deal with as well. It’s just so much more work than it used to be.

And when people talk about appliances saving time, they seem to forget about cleaning up afterwards.

By the time I’ve used the machine, pulled everything apart, scrubbed it and put it back together, It doesn’t feel like it was worth using it.

What happened to the build quality?

My TM31 lasted 15 years. It was solid, heavy-duty and felt like it was made to last.

I was actually told when I bought it that it would last a lifetime. And while that might have been a bit optimistic, it certainly gave me confidence in what I was buying.

The TM7 feels completely different.

The plastic feels cheap and breakable, and even the handle doesn’t feel particularly nice to hold. There’s just nothing about it that gives me the same confidence in its quality.

I genuinely can’t imagine this machine lasting anywhere near 15 years. Obviously, I can’t know that yet, but I’d be very surprised if it makes it a third of that time without a significant issue.

It’s quite something to spend this much money on a brand-new appliance and immediately miss the quality of the 15-year-old one you’ve just given up.

The chopper accessory was another disappointment

I also bought the chopper attachment because I thought it would save time making things like coleslaw.

It really doesn’t.

The grating options are limited to too thick or too thin, and there’s so much assembling, dismantling and cleaning involved that it hardly seems worth getting it out.

It also slipped out of my hand at the sink while I was washing it and a component broke. I was surprised by how easily it was damaged, and afterwards I had to hold the broken part in place while chopping.

Even without that happening, I wouldn’t recommend it. By the time I’ve used it and cleaned everything, I could have grated the ingredients myself faster.

I’m planning to replace it with a separate electric grater.

I wish I’d kept my TM31 That’s probably the part that annoys me most.

I had a machine I loved for 15 years. It wasn’t perfect, but it did exactly what I needed, quickly and without fuss.

I trusted Thermomix because of that experience. I didn’t think twice about buying the latest model because I assumed it would be even better. Unfortunately it is such a diappontment.

Would I recommend it?

Absolutely not.

If you’re someone who values speed, simplicity, easy cleaning and a machine that just gets on with the job, I’d think very carefully before buying this machine.

For $2,399 plus my old TM31, I expected a significant upgrade. Instead, I feel like I’ve paid a fortune for a downgrade.

This experience has completely changed my opinion of the brand, and I wouldn’t buy another one.

One star. For looking pretty on the bench.

For a premium appliance costing thousands of dollars, the TM7 has been a major disappointment. Our machine developed a fault less than a year after delivery. Instead of a simple resolution, Thermomix support directed me to my consultant, who was overseas. I was then asked to borrow someone else's bowl and test the machine myself, which involved… Read more

travelling to a family member's house.

After further troubleshooting, Thermomix agreed the bowl was likely faulty and said they would send a replacement. However, I was later advised there was no stock available and that I would need to wait around six weeks for a replacement part. After further follow up I was then informed they never actually placed my order. I’ve had to do all the chasing of customer support. I have had no update from them.

The most frustrating part is that Thermomix refused to extend my warranty or offer any sort of compensation (it could have been as simple as a free accessory) to account for the lengthy delay.

When you pay this much for a product, you expect reliable support, available spare parts and a company that stands behind its customers. My experience has been the opposite. I would NOT recommend Thermomix or the TM7. They do NOT care about their customers.

Be wary.. I’ve just upgraded my tm5 to a tm7 and after 2 months of having a brand new machine, it magically stops working and is need of a service. No replacement. I need to ship of my brand new thermie to be inspected. And I’m liable if things… Read more

break during shipping. And to top it off, during the service, they can replace with refurbished model. Come on Thermomix. Do better!!

The machine is great, however, customer service is appalling. No wonder you pay upfront as they don’t need to work for your custom once you’ve paid. Disgusted! Show details

I recently purchased a Thermomix TM7 and had an issue with the mixing bowl after I left it to soak in a sink of water and water got into the heating element. After a couple of calls to their service department they came to the rescue for me. I had in mind the negative feedback on their service on here and expected not to be assisted, but after… Read more

making a couple of calls, I got hold of someone who really listened to me and made things happen. My guess is those who are dissatisfied with the service depends entirely on who they manage to get on the phone. Sending a video of the issue certainly helped! I absoutely love my Thermomix and would recommend it to anyone thinking of getting one, it has really changed how we eat and I now enjoy cooking after 40 years! After a short time, we realised how much we now rely on it.

I love my TM7 - I upgraded from a TM6 a little while ago and was so unsure if it was necessary - but I’m so glad I did. The screen is huge like an iPad, it’s much more quieter than I expected too. Heaps of other little nifty features have been updated to make it even more user friendly! If you are sitting on the fence but don’t mind spending the… Read more ·  1

money or trading in your old one - just do it, I’m so happy I took a chance it’s way better than I thought it would be!

The best kitchen robot I ever had. Price is high, but you can use it endlessly, the recepees are endless too. Show details

The machine is incredible! The MLM scheme is very dodgy. Do not be a representative. If they make a mistake, they will chop you down and side with the person making them more money. It’s very corrupt. Show details

I have had a TM31 and a TM5 previously and the only advantage is this machine is quieter. Negatives are the bowl is heavier being in two sections and is difficult to wash as you have no handle to hang onto. The hole in the lid is very small so it's hard to add things while it is cooking. the display seems to take forever to update so you have to… Read more

wait until you can use it. It's become to online focused and all I really want is a TM31 with a bigger bowl. Please add this to your options for those of us that don't want all the computer stuff.

**Expensive machine with an ongoing subscription trap** The TM7 itself is impressive, but I wish I'd understood the Cookidoo subscription model before buying. You pay a substantial amount for the machine, but to get the full experience you then need to keep paying an ongoing subscription. Without it, you're significantly limited in the recipes… Read more

and functionality available to you.

And even when you ARE paying, you're still restricted to the recipes Thermomix has chosen to put into Cookidoo. I recently discovered there isn't even an official TM7 playdough recipe — despite playdough being one of the classic things Thermomix has demonstrated for years.

The whole point of buying a TM7 for me was NOT to have to Google recipes, print them out and keep track of bits of paper. I wanted to search on the machine and have a tested recipe with Guided Cooking.

I think the ongoing subscription requirement and the limitations it creates should be made much clearer before people spend this much money on the machine.

I wouldn’t recommend buying the TM7. Unfortunately, I traded my TM6 for the TM7, and the results have been very disappointing. After just a few months, the machine stopped working, and allegedly there is an issue with the bowl. Thermomix Australia has been going back and forth with me via email for about five weeks. Now, apparently, the solution… Read more

is to get a new bowl, which is not available in the country, and they can’t tell me when it will be available. It’s so frustrating for a $3,000 machine.

I have had the appliance for several years and its great. However their customer service is appalling. After six years i had to replace the blade and by mistake i ordered the wrong one online. I could not use it because it does not fit the bowl, so i sent it back unused. I have just been told that because the box where it came was not in good… Read more

condition - it could have been damaged in their warehouse, the blade has been with them for almost 5 weeks, the blade cannot be reimbursed. How does this make sense!? I will be lodging a general consumer complaint.

Don’t do it! I thought it would be a great idea to upgrade to the TM7 since my TM6 was a fantastic device. It has caused me nothing but problems and the overall bowl design is terrible. I’ve had it now for over 5 months and it’s been broken and repaired at least 3 times. Electrical wiring faults according to Thermomix. The bowl and bowl cover… Read more

is the dumbest design ever! It’s so hard to wash between uses and always traps water between the bowl and cover. The latch to hold the knife in place is also terrible and it’s very easy not to have it in place or for it to leak regardless of whether it’s locked or not. It leaks straight on to the pins and also let you continue through a recipe. It’s an absolute safety hazard where you could pour liquid straight into the electrics. I’ve reported the design to ACCC because on no other electric device on the market can you accidentally pour liquid into electrics.

Biggest regret and want to get my TM6 back. The only good thing is the larger screen but the rest of it is not worth your time.

Also the consultants don’t want to know you when you’re not buying something from them. So they are really unhelpful when something goes wrong!

Due to unforeseen circumstances, I paid my annual subscription fee late. Rang them to explain my situation, and person on phone ( Kimberly) told me that as it had now lapsed I would be penalised to the higher subscription fee($20) extra . She was not interested in my situation and did not flinch when I said I would rather sell my machine than pay… Read more

their exorbitant annual fee at a higher rate. I asked her if she was prepared to lose a faithful customer after 6 years of subscription over $20 a year . She did not respond.

Just hope there is nothing wrong with the product you buy. Their customer service is non existent. My scales don't work correctly which has been ignored by both the consultant and their customer service. The package I purchased was when they were trying to get rid of the old models ahead of the new TM7 model coming out and included $1000 of… Read more

extras. One of these was 12 months of free cookidoo. Apparently that was an email code sent to my junk email, which at no point was I told to look out for. Despite asking my consultant, phoning and multiple emails to them, they have told me the code expired and its tough luck. They blamed their consultant, but haven't tried to resolve, just told me tough luck. Very disappointing for an expensive purchase. Leaves a sour taste in your mouth so I would not recommend.

The machine is basically good overall. However if I am off grid unless I have pre downloaded the recipes I want to make Cookidoo won’t work at all. I just got my new machine 2 weeks ago, but am very disappointed because it does not come with a physical cookbook at all. The previous machines I have purchased did. Thermomix have become very money… Read more

hungry as far as I am concerned, because you need to purchase a cookidoo subscription to use their recipes. Even though I have outlaid nearly $3000 for a brand new machine, I don’t even get a complimentary cookidoo subscription or a cookbook. The manifest one that they say is included isn’t even a cookbook.

I don’t recommend buying anything from this money hungry company. I feel like I have been duped. If I had known that a cookbook was not included or a subscription then I wouldn’t have bought it. Now I have traded my older machine in with them and it is too late.

TM7. Machine 4/5 customer service 0/5. Spatulas will break, time zones don’t align and this is just to start. Have a quick google and you’ll understand the multiple issues and they do nothing about them. They will replace a spatula or steam basket if you’re lucky but they’ll pretended there are no known issues. To all out there wanting to jump… Read more

on a class action against Thermomix and their customer service. Feel free to reach out as I’ve already started the process given the poor customer service..

Selling products with known problems… Terrible customer service….

Very disappointed with the customer service I received from Thermomix. I contacted customer service regarding a Kobold VC100 that was still within warranty after discovering a crack. During my initial phone call, I explained the circumstances and was advised that they would check whether a replacement part for my black unit was available and, if… Read more

not, replace it with the white version. I was told I would receive a call back that day, but no one contacted me. I had to follow up multiple times.

After chasing the matter, the position changed and my claim was declined, with the damage later being described as user-related. I requested clarification, provided additional information and photos, asked for the matter to be reviewed, and even raised concerns under Australian Consumer Law. Unfortunately, I found the responses repetitive and they did not address the inconsistencies I had raised regarding the original conversation or the lack of follow-up.

The most frustrating part wasn't the outcome itself—it was the communication. Missed callbacks, having to repeatedly chase updates, and receiving responses that didn't address the questions I had asked left me feeling that my concerns were not genuinely considered.

I expected a much higher standard of customer service from a premium brand.

The thermomix itself is an amazing product and easy to use. The company themselves are slow and uncommunicative. I ordered a small item, its been over a week and they havent even dispatched it. Ive now contacted them twice to cancel as they've left it so long I wont be able to receive delivery as ill be overseas but they didn't even bother replying. Show details

I was set on buying the TM7 but i find it a pisstake that you charge a subscription of $89 yearly to access all of the recepes ‍for the price of the TM7 you should be given a lifetime subscription for free!