Travel Money Oz

I would like to thank Ashley and Nadene from the Castle Hill branch for all of their help in preparing for my trip to Las Vegas. 100% satisfaction. Thank you ladies, much appreciated.

I bought AED and GBP currencies on 8 Jun 2022 at the 197 Pitt Street Kiosk 1, Mid City Centre in Sydney. By mistake I swiped my credit card to pay for them. When the female cashier noticed it, she murmured something under her nose and completed transaction. She gave me a TravelMoney Oz receipt, but no credit transaction printout from the mini ATM. Later on I noticed that my bank charged me $12 of cash advance fee and over $2 of cash advance interest. The cashier probably saved 0.5% of transaction costs ($2), which cost me $14. No warning from her, no advice on what I should do to avoid this kind of expense.

If i could rate this service 0 stars i would. I opened an account with Travel Money Oz 3 weeks ago in the hope of receiving a currency card for my trip to the states. However, the card is still being "processed" which is a complete lie as i have contacted the "customer support" which is a subcontracted company who states i don't even have a account with them even though i am logged into the website and app on my phone. They say they pride theirs selves on customer service which is also false as they hung up on me 3 times!

I haven't even left home yet and already have a bad feeling about this product. Yes I followed the instructions that came with the card. Yes I called the helpline and got asked many security questions. Only to them be told that they had to transfer me to a special team. Phone queue then I was cut off. I then tried downloading their app to try another approach. Couldn't get it finished. Then called original number and they again said I needed to go to the special team. I told them I had tried that and was cut off, so the team member followed the...

When I first got this card I was told that there was an app which I could use to keep track of my balance etc on my phone. It didn't work and when i went back to the office that issued me the card I was told that they were having a few issues with the app and it would be working in a day or two. FIVE WEEKS later the app started working! The card worked fine until i tried to buy a train ticket and accommodation on line and the seller rejected the card. The card then was rejected everywhere and so I had no access to any funds. I received an ...

I used this service a few years ago on a trip to Europe, it all worked fine. Wife mislaid her debit card earlier today so tried to load some funds on my old card as she heads of to NZ in the AM. (a) extreme difficulty logging on, password reset doesn't really work all that well. Managed to get on and checked that my PIN was as I had set it, YES, so tried to load on $500. The Website totally croaked. Went into some type of horrible loop where tried to debit funds, failed then tried again and again until I shut the browser. I think this service i...

Very happy with the exchange rate (AUD to EUR) and service received at the Sydney Travel Money Oz store in Broadway Shopping Ctr. Thank you, Richelle for professional and friendly assistance. Highly recommend it!

They don’t accept government issued passports for sign up, it must be an Australian photo ID only. Big flaw since this product is aimed at TRAVELLERS who may not have an Australian passport.

terrible unable to use. Not accepted most places. I was in the USA. Money on card unable to access. Very disappointed with this card and impossible to access online. Online service non existent and card always locked not usable .

Constant tech issues, was never able to check account online. Closed my account nearly two months ago and still waiting on my money. Some of the phone consultants (when they didn't hang up on me) even tried to convince me I had less in my account than I did and could expect a lower return. Thank goodness for emails!

lost my card last february and been calling up all the time to order a new card. been told over the phone 3 times that they'd sent a replacement out which never comes. I have alot of money on it and starting to wonder if they have robbed me

You’re taking a gamble with this product because the moment something goes wrong all you’re left with is automated machines and text bots. No way to email, no way to speak to an actual person and no way to resolve your issues. Most frustrating experience ever and no way in sight to address wrong charges. If Travel Money Oz does have a human working for them somewhere, please contact us or prove me wrong by providing a phone number that connects to an actual person please.

Traveled around Europe, was robbed in Spain of my card. Travel Money Oz stuffed me around for three days, not giving me access to any of my money. Had to starve myself to survive on the 20 euros I had left in cash. Worst experience with a company I’ve ever had.

Went to China, excited to use my card with supposedly no currency fees. However, turns out there were huge fees. Lost up to $80+ that was taken out of my account. Despite staff assuring me this wouldn't happen.

This card was a complete waste. They told me there would be no currency fees, which there was massive fees. Also it took weeks for my funds to be available..