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Travel Money Oz

Travel Money Oz

3.8 from 526 reviews · View Statistics

Reviews

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    4.1 (278)
  • Competitive Exchange Rate Yes (279) · No (61)
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Save yourself the grief.

published

Constant tech issues, was never able to check account online. Closed my account nearly two months ago and still waiting on my money. Some of the phone consultants (when they didn't hang up on me) even tried to convince me I had less in my account than I did and could expect a lower return. Thank goodness for emails!

Transparency
Incentivised ReviewNo
CurrencyAUD and USD
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Money been stuck for a year !!

published

lost my card last february and been calling up all the time to order a new card. been told over the phone 3 times that they'd sent a replacement out which never comes. I have alot of money on it and starting to wonder if they have robbed me

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Customer service does not exist

published

You’re taking a gamble with this product because the moment something goes wrong all you’re left with is automated machines and text bots. No way to email, no way to speak to an actual person and no way to resolve your issues. Most frustrating experience ever and no way in sight to address wrong charges. If Travel Money Oz does have a human working for them somewhere, please contact us or prove me wrong by providing a phone number that connects to an actual person please.

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Incentivised ReviewNo
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Disappointed Traveler

Disappointed TravelerMetropolitan Adelaide, SA

Worst company ever.

published

Traveled around Europe, was robbed in Spain of my card. Travel Money Oz stuffed me around for three days, not giving me access to any of my money. Had to starve myself to survive on the 20 euros I had left in cash. Worst experience with a company I’ve ever had.

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Tatyana D.

Tatyana D.Wide Bay-Burnett, QLD

CURRENCY FEES

published

Went to China, excited to use my card with supposedly no currency fees. However, turns out there were huge fees. Lost up to $80+ that was taken out of my account. Despite staff assuring me this wouldn't happen.

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Traveloz

TravelozGippsland, VIC

  • 2 reviews
  • 1 like

DO NOT GET !!!!!!!!!!!!!!!

published

This card was a complete waste. They told me there would be no currency fees, which there was massive fees. Also it took weeks for my funds to be available..

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Incentivised ReviewNo
Competitive Exchange RateNo
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Renie

RenieGreater Melbourne (Outer), VIC

  • 2 reviews
  • 1 like
  • Verified

Best rate ever

published

travelled New Zealand. Change aud to nzd best rate after checking other exchange rate companies. Doncaster customer service lady outstanding, friendly and cheerful. Certainly will recommend to family and friends.

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1 comment
Travel Money Oz
Travel M.Travel Money Oz
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  • Verified

Can't say - never traveled - thanks COVID19

published

As above - never traveled. Cancelled everything. Cashed out cards & converted everything back to A$
Can't blame you - but lost over$1000 on the exchange rates. Why a thirty word minimum? That's demanding

Incentivised ReviewNo
CurrencyCAD and USD
Competitive Exchange RateYes
1 comment
Travel Money Oz
Travel M.Travel Money Oz
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Review collected in partnership with Travel Money Oz

Jasmine Sanga

Jasmine SangaSydney, NSW

  • Verified

Great rates!

published

Sydney. Changed my USD pocket money to AUD and found out your rates are great! I don’t have a card, just cash at the moment. Staff was very accomodating and very cheerful!

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Incentivised ReviewNo
2 comments
Travel Money Oz
Travel M.Travel Money Oz
Jasmine Sanga
Jasmine Sanga

You’re welcome!

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  • Verified

Staff

published

Singapore but back now.
Card accepted
Easy to manage
Great staff very helpful.
30 words wrong, have work to do.
z x c v b b n m n b v c c

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Incentivised ReviewNo
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1 comment
Travel Money Oz
Travel M.Travel Money Oz
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Allan

Allan

  • 5 reviews
  • Verified

Good service and competitive rate

published

I needed foreign cash so checked out exchange rates from several organisations. Travel Money Oz matched the best rate I could find and had the currency available in-store. I found the service to be very friendly, professional and efficient. I will certainly use this company for future foreign cash transactions.

Transparency
Incentivised ReviewNo
Competitive Exchange RateYes
1 comment
Travel Money Oz
Travel M.Travel Money Oz
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Shaun Mora

Shaun MoraVictoria

  • Verified

It's okay

published

Had massive issues trying to get the pin for this card as the app's option for PIN Reveal never works. There are also fees for the currency transfer when I was told there wasn't

Incentivised ReviewNo
Competitive Exchange RateYes
1 comment
Travel Money Oz
Travel M.Travel Money Oz
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  • Verified

money transfer

published

had a problem with money transfer they sorted it out with no problems, cancelled tip due to corona virus, will keep money for later. Excellent service, we were travelling to Thailand. Only problem i had was the low exchange rate but i negotiated a better rate.

Incentivised ReviewNo
CurrencyTHB
Competitive Exchange RateNo
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Review collected in partnership with Travel Money Oz

  • Verified

Excellent

published

Zoe is Incredible!
Zoe was so helpful advising us of how much money we would need for our trip to Bali. She made the process super easy for us and saved the hassle of ordering funds in through our bank.

Transparency
Incentivised ReviewNo
Competitive Exchange RateYes
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Review collected in partnership with Travel Money Oz

Rodney Mugford

Rodney MugfordSouth East Queensland, QLD

  • Verified

Great company

published

I have found this business to be extremely professional. Highly recommended. I always convert money with them. Their staff are without exception very good to deal with. They are located in many different locations which makes them easy to locate.

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Incentivised ReviewNo
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  • Verified

It was great to have, easy to re load.

published

This card was great to have with me, no worries about my credit cards being compromised.
Also was very easy to reload while in India as well.
Would definitely recommend to anyone travelling.

Transparency
Incentivised ReviewNo
Competitive Exchange RateYes
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Review collected in partnership with Travel Money Oz

  • Verified

Easy and fair

published

Traveled to Melbourne and it was extremely easy to exchange my US dollars for Australian dollars. I was in and out quickly and was very happy with exchange rate. Thank you

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Nathaniel H.

Nathaniel H.Sydney, NSW

  • Verified

Love it

published

I had found it Easy to use, I would use it again
I would definitely Refer to my friends any where and any time
Love the app , use it anytime
Convenient

Transparency
Incentivised ReviewNo
CurrencyAUD and USD
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Review collected in partnership with Travel Money Oz

A. Sami

A. SamiSydney, NSW

  • 2 reviews
  • Verified

Fast and efficient

published

Fast and efficient customer service. Contact the customer service by phone, was informed about the nearest in person service centre, reach the service centre, and got served. Will again mention fast and efficient service.

Incentivised ReviewNo
CurrencyAUD
Competitive Exchange RateYes
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Review collected in partnership with Travel Money Oz

John Arms

John ArmsSydney Surrounds, NSW

  • Verified

Great service

published

Tried getting currency from other outlets without success but spoke to them, had some currency in stock and ordered me the additional I required. Recommend them as the place to go for your overseas currency.

Incentivised ReviewNo
Competitive Exchange RateYes
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Review collected in partnership with Travel Money Oz

Page 1 of 27

Questions & Answers

Dipesh Adhikari

Dipesh Adhikariasked

My cousin have sent me money from Japan via city express money transfer. But now I can't withdraw that amount because all travel money oz stores are closed. Is there any way to get that money?

No answers
Marie

Marieasked

Hi , can my 17 year old use this card for traveling ?

1 answer
Travel Money Oz
Travel M.Travel Money Oz

Hey Marie,

Yes! Your child will however need to complete the identity verification in person at your nearest Travel Money Oz store. Only Australian Passport or Drivers License will be accepted as valid ID. Hope this helps :)

Thanks,
Jordan

Marie

Marieasked

Hi , can a 17 use this card?

2 answers
Travel Money Oz
Travel M.Travel Money Oz

Hey Marie,

Yes! Your child will however need to complete the identity verification in person at your nearest Travel Money Oz store. Only Australian Passport or Drivers License will be accepted as valid ID. Hope this helps :)

Thanks,
Jordan

Marie
Marie

Thanks

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