Travel Money Oz
Verified688 reviews
The lady accepted my money, completed the transaction then half an hour later called me and said she wanted the money and receipt returned. When I objected she lied, abused me and gave incorrect information on AI leading me to conclude she was incompetent to deal with people's money. She refused to call a manager telling me she was a manager which I also could not believe
Absolutely disgusted, quick to take your money, currency exchange rates are low and not passed on, no transaction statement and when you go to transfer your money back its well below the current exchange rate, no hidden fees or charges is outright theft, DO NOT USE THIS BUSINESS they will rip you off. Show details
Reviews with attachments
Terrible. Withdrew money from ATMs in Egypt; next few days I kept getting duplicate withdrawals of exactly the same amount showing as ATM FEE, even three times in one case. Disputed it via email and customer service rep replied promptly saying it was a known error in the app. She said that they will show up and it isn’t actually multiple… Read more
deductions. Not much comfort when you’re in Egypt travelling and cannot make sense of the deductions or wondering whether you’ve been scammed! See the pic added, and why I still cannot figure out how much money I have spent! Someone needs to be made accountable for delivering such an unreliable product to the public. How can such glitches be allowed to happen.
Avoid. Actual store rate was higher than rate quoted online. Quoted 147 aud for 200 fjd and paid 167 aud in store on 31 July 2025. Show details
DO NOT USE THIS COMPANY! Terrible exchange rate, terrible customer service, terrible follow up on complaint about said purchase. See receipt below. Purchased 10 000 000 VND for 730 AUD Market Value that day was about 12 000 000 VND which is about $100 difference. I CALLED BEFORE GOING IN AND WAS TOLD IT IS BEST TO GO IN...NOT! I was told the… Read more
online price I saw at 15 000 per AUD $1 or so was what I would GET BUT I WAS RIPPED OFF AT 13 500. NOT COOL... this adds up over the hundreds. in my case to about $80 AUD Turns out it is best to avoid this company altogether. I got better rate at Vic airport ATM's last time I went to Nam. Change your money in Vietnam for best price. Plenty of shops to do this. Just get enough for your taxi. $100 AUD max. Then change over there for a better rate.
Great, I purchased $200 US, $200 CAD and $200 NZ for $774.85 AU on 15/4/25 at 1.26 Pm at SunShine Plaza Maroochydore from a really polite professional and helpful person who's name sadly I can't mention. I got a quote From Crown Currency 10 minutes before for the same cash and it would have cost me $816.15. Thats nearly $32 bucks more but the… Read more
main difference was the service the "Crown People" had been there too long for customer service and needed a holiday themselves!
- +5
Ripped off – I've been charged fees of 544 and had no response after completing dispute form.
Latest follow-ups
I immediately contact Travel money when I notice a transaction pending to stop it but it went ahead anyway. When I proved it to be fraudulent phishing Travel money still sided with the Greek bank that had an American hacker from an Icelandic hotel. 139.00 EUR loss for me. My security was not taken seriously. I will not trust this company again. Show details
Follow-up · Travel money sided with the fraudulent transaction so I lost money and will never recommend or use this service again
I exchanged ausd to dong. Got a terrible rate. Unfortunately I didn't realise the rate was so low until a few days later when a friend advised me. Do your research 1st. Very dissatisfied. Show details
Follow-up · Lady that served me was very nice. Airportwest shopping centre was where I exchanged. They just work out Rate. My advise is research daily exchange rate before you go near the place.
Positive reviews
Was attended by Torna at Watergardens Shopping Cebtre, Melbourne. Her knowledge of currency exchange is extremely valuable as a potential tourist to another country she was able to make suggestions based on her own experience.She is pleasant & extremely helpful! This is my second time dealing with her. I will continue to deal wit Travel Money Oz especially if she's there to serve. Great job Torna!! Show details
Extremely happy with the service I received from Michelle at the Mandurah branch today. She was super helpful, explaining everything all with a big smile on her face. Show details
Excellent On line service easy to navigate fair rates with next no hidden fees, used Marion shopping centre branch Adelaide for pick up of Indonesia Rupiah after paying Travelex nearly 800%more in fees on a previous transaction....No research!!! Couldn't fault or get better rates than Oz Money.....Remember its not just Exchange Rate its HIDDEN FEES!! Show details
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Negative reviews
Steer clear of these guys, they will rip you off. Went o the Mandurah store to get Thai baht. Exchange rate at the time was 22.19. Wasn't until after I had changed money found out I only got 18. Questioned this and got the usual oh we don't charge a fee response. Called a friend that wass in Thailand at the time and they were getting 22. On the street. Ripped off and will never recommend or use again. Show details
Easy process to order online until it comes to paying with a credit card. I was using an iPhone and it would not accept my card. When I looked on their website there was an FAQ relating to difficulties paying with a credit card so this is obviously an issue. They suggest using different browsers or a computer and not an iPad but if you just have… Read more
an iPhone or iPad these suggestions don’t work. I ended up using a debit card which I didn’t want to do so unless I can easily pay with a credit card I won’t be using them again.
It's granted that it's the buyers responsibility to check how much foreign cash you can take into a country, but when a new traveller misinterprets the rules & buys too much, this company will allow you to do so & then buy it back at a cheaper rate therefore profiteering off your mistake. not illegal but morally shameful.
Recent reviews
Shaun from the Chadstone TMO store provided such 'above and beyond' service, he deserves a mention. Mum & I had some issues with setting up our accounts and Shaun was SO awesome in explaining everything and going out of his way for us. You are a Star performer with exceptional customer service. Thank you Shaun! Caroline and Mum, Monica Show details
total waste of time and money! their website is a nightmare! It just sends me round in circles. Even a simple thing like changing my password took far more time and effort than it should. their call centre is based in [Content Removed], so it's likely just one more [Contents Removed]. I'm glad I didn't travel anywhere with it. Show details
⭐️ 1 Star (Would give 0 if possible) Absolutely terrible experience with Travel Money Oz. I feel completely ripped off — their charges are outrageous and totally unfair. It’s nothing short of theft. On top of that, their customer service is virtually non-existent. You’re told to call a number, then left on hold for hours with no resolution whatsoever. Avoid this company if you value your time and money. Show details
Purchased 7000000 vnd for 511 aus at Brookside was told they would send a receipt never turned up went back to ask why no satisfactory answer. Ask if they would purchase the vnd back was offered 363aus could not recommend this service. Show details
Oh my god! I haven't even got my card from Flight Centre. I am going too cancel it. I don't need all this stress in Australia. I need a great holiday. This is scary. Show details
Card not delivered within timeframe (false and misleading), no updates and no dispatch information would be provided. Card ordered Tues 5/8/25 at 3:57am and email received advised, 'Your Currency Pass will arrive in the mail within the next 7 days' (business or calendar days is not stated). However it did not arrive until Thursday 14/8/25 being 7… Read more
business days and 9 calendar days later. In the interim I was advised it was sent, 'Priority Mail' but when I asked for a dispatch date, no such information could be provided and Aus Post was blamed (no evidence of such). However I verified with Aus Post that priority parcels are delivered within 3 - 4 business days and no one could verify any delays. Under Aust Consumer Law organisations have a legal obligation to deliver as per their specified timeframe (providing dispatch information would help this requirement instead of blaming Aus Post). In the end, it was sent from Interstate (Qld return address) but this was never advised it was coming from interstate and the company could or would not provide any evidence of any dispatch date. In the end, they made their commission, provided no dispatch evidence and I did not receive the card within the specified timeframe. Matter referred to the ACCC and Consumer Affairs Victoria.
Find out how Travel Money Oz compares to other Travel Money Cards & Currency Exchanges
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Be very careful using travel money oz, I used the card last year on a trip and decided to top up the card for our next trip, put AU$1000 on to the card but then realized that that I had put it in as USD instead. $629.80 USD ok my mistake, l will just convert to AU again. surprise, surprise, $629.80 USD had converted to AU $878.02 a loss of… Read more
AU121.98. in two minutes, when l rang them and emailed them they said too bad its the conversion rate, so a 37% fluctuation in two minutes, so be very careful of this business there is something very dodgy about this business. All proof is available on request.
Make sure to read the terms and conditions carefully before investing any money in this product. The customer service is a disgrace and was a source of great frustration. I was told that the reversal of a large payment would take them 30-45 days to action. Not ideal when relying on this money overseas. Look for alternatives to Travel Money Oz or you’ll probably regret it like I did.
What a waste of time & money getting one of these cards. It did not work & I lost $160 due to converting it to another currency & then back to AUD even though the exchange rate was fairly similar it’s their chance to grab your money. Don’t bother ringing customer service as their Supervisors are always busy & the staff that handle the calls are… Read more
rude & even hung up on me. They also provided false data about the transaction amounts when I was physically at the eftpos machine & could see what the hotel typed in as their excuse for insufficient funds for the card not working. Had to overrate as 1 star as 0 wasn’t an option.
Anthony from West Lakes SA was extremely helpful and efficient. He assisted with obtaining a new card, supplying the required currency and cashing in the left over currency all in a timely and friendly manner. Highly recommend. Show details
Money was not delivered as per company email. Will be charged on my credit card for a service I have not received and my bank can't cancel. Response from company takes 2 business days. I will not be in the country. I would not recommend using this company. Show details
Joey at Travel Money Oz Carindale was terrific. Very helpful, friendly, efficient and personable. Really happy with how he made sure I got the best available deal. Thanks Joey! Show details
I transferred funds to my Travel Money Oz card mid way through my overseas trip expecting the funds to be accessible within 24hrs only to be left with no money as the funds didn’t go in until I was back home 5 days later, travel money oz transferred it back to me eventually costing me in exchange fees both ways over $100 Australian dollars, which I should not have had to pay, do not get this travel card!! Show details
DO NOT GET THE TRAVEL OZ CURRENCY PASS. We took this card on holiday with us to the USA and did a bank transfer to get USD we did the transfer on Wednesday morning and the funds didn't turn up until Sunday and when they finally turned up it was in the wrong currency. Before this we contacted them to find out what was taking so long and they said… Read more
they couldn't help we had to contact mastercard. We emailed MasterCard and they said we had to call so then spent 30 mins on the phone with them getting charged overseas rates from our cell phone. As I said we finally got the transfer but in the wrong currency. Then trying to get in touch with travel oz to sort this out we are still waiting on a reply. At this rate I'm guessing it won't be sorted out until we are back home from our holiday what a waste of time get a WISE card instead AVOID THIS MICKEY MOUSE OUTFIT. They are lucky the lowest they can get is 1 star because I would be giving them negative star ratings after our experience. I should have read the reviews before getting this card seems like this is a common experience of other users.
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nightmare don't order this card. I had no money for 3 weeks on a 4 week holiday. They suspended my… Read more (+1 reply)