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Thank you Castle Hill branch
I would like to thank Ashley and Nadene from the Castle Hill branch for all of their help in preparing for my trip to Las Vegas. 100% satisfaction. Thank you ladies, much appreciated.
I bought AED and GBP currencies on 8 Jun 2022 at the 197 Pitt Street Kiosk 1, Mid City Centre in Sydney. By mistake I swiped my credit card to pay for them. When the female cashier noticed it, she murmured something under her nose and completed transaction. She gave me a TravelMoney Oz receipt, but no credit transaction printout from the mini ATM. Later on I noticed that my bank charged me $12 of cash advance fee and over $2 of cash advance interest. The cashier probably saved 0.5% of transaction costs ($2), which cost me $14. No warning from her, no advice on what I should do to avoid this kind of expense.
Would not use this service ever!
If i could rate this service 0 stars i would. I opened an account with Travel Money Oz 3 weeks ago in the hope of receiving a currency card for my trip to the states. However, the card is still being "processed" which is a complete lie as i have contacted the "customer support" which is a subcontracted company who states i don't even have a account with them even though i am logged into the website and app on my phone. They say they pride theirs selves on customer service which is also false as they hung up on me 3 times!
An hour spent already and the card's still can't be registered online
I haven't even left home yet and already have a bad feeling about this product. Yes I followed the instructions that came with the card. Yes I called the helpline and got asked many security questions. Only to them be told that they had to transfer me to a special team. Phone queue then I was cut off. I then tried downloading their app to try another approach. Couldn't get it finished. Then called original number and they again said I needed to go to the special team. I told them I had tried that and was cut off, so the team member followed the...call. I was phone queued and she cut in and said they she couldn't get through to the special team herself. She said she would send them an email and ask then to call me asap. If I can't organise this by tomorrow lunchtime then I will ask for the return of my money already loaded onto the card and make other arrangements.
They gave me no assistance when I needed it most
When I first got this card I was told that there was an app which I could use to keep track of my balance etc on my phone. It didn't work and when i went back to the office that issued me the card I was told that they were having a few issues with the app and it would be working in a day or two. FIVE WEEKS later the app started working! The card worked fine until i tried to buy a train ticket and accommodation on line and the seller rejected the card. The card then was rejected everywhere and so I had no access to any funds. I received an ...email telling me to ring a number in Australia. I rang the number only to get a recorded message telling me I'd rung them. I kept trying the phone number for a couple of days to no avail. I sent 4 emails at different times to the person who had emailed me but received no response. Finally in desperation I rand Mastercard in Britain and very helpful woman helped me. It was a long call and cost me about 30 Euros on my pay as you go sim card. I never heard back from anyone at Travel Money Oz. Talk about crap service!
I used this service a few years ago on a trip to Europe, it all worked fine. Wife mislaid her debit card earlier today so tried to load some funds on my old card as she heads of to NZ in the AM. (a) extreme difficulty logging on, password reset doesn't really work all that well. Managed to get on and checked that my PIN was as I had set it, YES, so tried to load on $500. The Website totally croaked. Went into some type of horrible loop where tried to debit funds, failed then tried again and again until I shut the browser. I think this service i...s rooted going on the Website performance. Looks like the debit failed thankfully so I've sent her off with a ANZ card to NZ on an account that I know not what it contains. I'll be chopping my 'Travel Money OZ' currency pass up as soon as I've confirmed that the deposit failed. I think this mob went down with Covid.
Highly recommend it!
Very happy with the exchange rate (AUD to EUR) and service received at the Sydney Travel Money Oz store in Broadway Shopping Ctr. Thank you, Richelle for professional and friendly assistance. Highly recommend it!
Save you time
They don’t accept government issued passports for sign up, it must be an Australian photo ID only. Big flaw since this product is aimed at TRAVELLERS who may not have an Australian passport.
hopeless card waste of time.
terrible unable to use. Not accepted most places. I was in the USA. Money on card unable to access. Very disappointed with this card and impossible to access online. Online service non existent and card always locked not usable .
Save yourself the grief.
Constant tech issues, was never able to check account online. Closed my account nearly two months ago and still waiting on my money. Some of the phone consultants (when they didn't hang up on me) even tried to convince me I had less in my account than I did and could expect a lower return. Thank goodness for emails!
Money been stuck for a year !!
lost my card last february and been calling up all the time to order a new card. been told over the phone 3 times that they'd sent a replacement out which never comes. I have alot of money on it and starting to wonder if they have robbed me
Customer service does not exist
You’re taking a gamble with this product because the moment something goes wrong all you’re left with is automated machines and text bots. No way to email, no way to speak to an actual person and no way to resolve your issues. Most frustrating experience ever and no way in sight to address wrong charges. If Travel Money Oz does have a human working for them somewhere, please contact us or prove me wrong by providing a phone number that connects to an actual person please.
Worst company ever.
Traveled around Europe, was robbed in Spain of my card. Travel Money Oz stuffed me around for three days, not giving me access to any of my money. Had to starve myself to survive on the 20 euros I had left in cash. Worst experience with a company I’ve ever had.
Went to China, excited to use my card with supposedly no currency fees. However, turns out there were huge fees. Lost up to $80+ that was taken out of my account. Despite staff assuring me this wouldn't happen.
DO NOT GET !!!!!!!!!!!!!!!
This card was a complete waste. They told me there would be no currency fees, which there was massive fees. Also it took weeks for my funds to be available..
Questions & Answers
Hello, do you change Argentine pesos? At what rate with respect to the Australian dollar?
My cousin have sent me money from Japan via city express money transfer. But now I can't withdraw that amount because all travel money oz stores are closed. Is there any way to get that money?
Hi , can my 17 year old use this card for traveling ?
Yes! Your child will however need to complete the identity verification in person at your nearest Travel Money Oz store. Only Australian Passport or Drivers License will be accepted as valid ID. Hope this helps :)...Thanks, Jordan
Get an answer from our members and Travel Money Oz representatives
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