Travel Money Oz

I immediately contact Travel money when I notice a transaction pending to stop it but it went ahead anyway. When I proved it to be fraudulent phishing Travel money still sided with the Greek bank that had an American hacker from an Icelandic hotel. 139.00 EUR loss for me. My security was not taken seriously. I will not trust this company again. Show details

Steer clear of these guys, they will rip you off. Went o the Mandurah store to get Thai baht. Exchange rate at the time was 22.19. Wasn't until after I had changed money found out I only got 18. Questioned this and got the usual oh we don't charge a fee response. Called a friend that wass in Thailand at the time and they were getting 22. On the street. Ripped off and will never recommend or use again. Show details

Easy process to order online until it comes to paying with a credit card. I was using an iPhone and it would not accept my card. When I looked on their website there was an FAQ relating to difficulties paying with a credit card so this is obviously an issue. They suggest using different browsers or a computer and not an iPad but if you just have… Read more

an iPhone or iPad these suggestions don’t work. I ended up using a debit card which I didn’t want to do so unless I can easily pay with a credit card I won’t be using them again.

I exchanged ausd to dong. Got a terrible rate. Unfortunately I didn't realise the rate was so low until a few days later when a friend advised me. Do your research 1st. Very dissatisfied. Show details

It's granted that it's the buyers responsibility to check how much foreign cash you can take into a country, but when a new traveller misinterprets the rules & buys too much, this company will allow you to do so & then buy it back at a cheaper rate therefore profiteering off your mistake. not illegal but morally shameful.

Was attended by Torna at Watergardens Shopping Cebtre, Melbourne. Her knowledge of currency exchange is extremely valuable as a potential tourist to another country she was able to make suggestions based on her own experience.She is pleasant & extremely helpful! This is my second time dealing with her. I will continue to deal wit Travel Money Oz especially if she's there to serve. Great job Torna!! Show details

total waste of time and money! their website is a nightmare! It just sends me round in circles. Even a simple thing like changing my password took far more time and effort than it should. their call centre is based in [Content Removed], so it's likely just one more [Contents Removed]. I'm glad I didn't travel anywhere with it. Show details

⭐️ 1 Star (Would give 0 if possible) Absolutely terrible experience with Travel Money Oz. I feel completely ripped off — their charges are outrageous and totally unfair. It’s nothing short of theft. On top of that, their customer service is virtually non-existent. You’re told to call a number, then left on hold for hours with no resolution whatsoever. Avoid this company if you value your time and money. Show details

Purchased 7000000 vnd for 511 aus at Brookside was told they would send a receipt never turned up went back to ask why no satisfactory answer. Ask if they would purchase the vnd back was offered 363aus could not recommend this service. Show details

Extremely happy with the service I received from Michelle at the Mandurah branch today. She was super helpful, explaining everything all with a big smile on her face. Show details

Oh my god! I haven't even got my card from Flight Centre. I am going too cancel it. I don't need all this stress in Australia. I need a great holiday. This is scary. Show details

Card not delivered within timeframe (false and misleading), no updates and no dispatch information would be provided. Card ordered Tues 5/8/25 at 3:57am and email received advised, 'Your Currency Pass will arrive in the mail within the next 7 days' (business or calendar days is not stated). However it did not arrive until Thursday 14/8/25 being 7… Read more

business days and 9 calendar days later. In the interim I was advised it was sent, 'Priority Mail' but when I asked for a dispatch date, no such information could be provided and Aus Post was blamed (no evidence of such). However I verified with Aus Post that priority parcels are delivered within 3 - 4 business days and no one could verify any delays. Under Aust Consumer Law organisations have a legal obligation to deliver as per their specified timeframe (providing dispatch information would help this requirement instead of blaming Aus Post). In the end, it was sent from Interstate (Qld return address) but this was never advised it was coming from interstate and the company could or would not provide any evidence of any dispatch date. In the end, they made their commission, provided no dispatch evidence and I did not receive the card within the specified timeframe. Matter referred to the ACCC and Consumer Affairs Victoria.

Be very careful using travel money oz, I used the card last year on a trip and decided to top up the card for our next trip, put AU$1000 on to the card but then realized that that I had put it in as USD instead. $629.80 USD ok my mistake, l will just convert to AU again. surprise, surprise, $629.80 USD had converted to AU $878.02 a loss of… Read more

AU121.98. in two minutes, when l rang them and emailed them they said too bad its the conversion rate, so a 37% fluctuation in two minutes, so be very careful of this business there is something very dodgy about this business. All proof is available on request.

Make sure to read the terms and conditions carefully before investing any money in this product. The customer service is a disgrace and was a source of great frustration. I was told that the reversal of a large payment would take them 30-45 days to action. Not ideal when relying on this money overseas. Look for alternatives to Travel Money Oz or you’ll probably regret it like I did.

What a waste of time & money getting one of these cards. It did not work & I lost $160 due to converting it to another currency & then back to AUD even though the exchange rate was fairly similar it’s their chance to grab your money. Don’t bother ringing customer service as their Supervisors are always busy & the staff that handle the calls are… Read more

rude & even hung up on me. They also provided false data about the transaction amounts when I was physically at the eftpos machine & could see what the hotel typed in as their excuse for insufficient funds for the card not working. Had to overrate as 1 star as 0 wasn’t an option.

Excellent On line service easy to navigate fair rates with next no hidden fees, used Marion shopping centre branch Adelaide for pick up of Indonesia Rupiah after paying Travelex nearly 800%more in fees on a previous transaction....No research!!! Couldn't fault or get better rates than Oz Money.....Remember its not just Exchange Rate its HIDDEN FEES!! Show details

Anthony from West Lakes SA was extremely helpful and efficient. He assisted with obtaining a new card, supplying the required currency and cashing in the left over currency all in a timely and friendly manner. Highly recommend. Show details

Money was not delivered as per company email. Will be charged on my credit card for a service I have not received and my bank can't cancel. Response from company takes 2 business days. I will not be in the country. I would not recommend using this company. Show details

Joey at Travel Money Oz Carindale was terrific. Very helpful, friendly, efficient and personable. Really happy with how he made sure I got the best available deal. Thanks Joey! Show details

I transferred funds to my Travel Money Oz card mid way through my overseas trip expecting the funds to be accessible within 24hrs only to be left with no money as the funds didn’t go in until I was back home 5 days later, travel money oz transferred it back to me eventually costing me in exchange fees both ways over $100 Australian dollars, which I should not have had to pay, do not get this travel card!! Show details

DO NOT GET THE TRAVEL OZ CURRENCY PASS. We took this card on holiday with us to the USA and did a bank transfer to get USD we did the transfer on Wednesday morning and the funds didn't turn up until Sunday and when they finally turned up it was in the wrong currency. Before this we contacted them to find out what was taking so long and they said… Read more

they couldn't help we had to contact mastercard. We emailed MasterCard and they said we had to call so then spent 30 mins on the phone with them getting charged overseas rates from our cell phone. As I said we finally got the transfer but in the wrong currency. Then trying to get in touch with travel oz to sort this out we are still waiting on a reply. At this rate I'm guessing it won't be sorted out until we are back home from our holiday what a waste of time get a WISE card instead AVOID THIS MICKEY MOUSE OUTFIT. They are lucky the lowest they can get is 1 star because I would be giving them negative star ratings after our experience. I should have read the reviews before getting this card seems like this is a common experience of other users.

This is the worst credit card I've ever dealt with. Made a transaction and cancelled it immediately but took 30 days to be available back on the card which held up $500 of our spending money overseas then it cost $10 to transfer back to our normal account. Overall disgusted with our experience of Travel Money Oz card and would never use it again! Show details

Go elsewhere – Deceiving! Online rate was 0.62 to buy USD cash went to the Penrith kiosk showed them the rate and they said yep that’s correct, after purchasing and paying the rate changed to 0.596 ! When questioned I was advised it changed , I know it can’t and won’t change or drop like that. Very unhappy, go elsewhere . Show details

Just there for the money – Absolutly disgusted with the service I recieved today. Very arrogent service. There was no choice in denomination size and wasnt even warned about it. Once the online order was packed the denomination size is what I had to take regardless of the size of notes! This exchange is a very poor place to change money and forget about doing it over the… Read more

counter as the exchange rate is extremely poor. I will not and would not be recommending this store! This company obviously has no regard to customers with no warning of denomination size. The staff member made mention she travels with large denominations, that may be ok for her but not what I require as it's a right pain traveling with large large notes. Also the money was not counted in front of me before handover! The staff here need some updated training.