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Travelex

Travelex

2.4 from 7 reviews

Reviews

(1)
(2)
(0)
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(4)
  • Transparency
    2.0 (4)
  • Competitive Exchange Rate Yes (1) · No (3)
Liane

LianeSouth East Queensland, QLD

Terrible customer service during Virus/Ransomware I am out of pocket. Travelex has said nothing !

published

I ordered JPY cash online through Wespac in Australia on 17/12/2019. To date I do not have the Yen, Travelex customer service told me my money would be refunded. It has not. No one answers my emails, nor sends any advice out. There is no customer service - that is the problem. I will never use or trust travelex again. Yet I used to be one of their agents promoting it ! Never again. Absolutely terrible.

Michael G.

Michael G.South East Queensland, QLD

  • 2 reviews

Please be wary of Travelex AU

published

Please be wary of Travelex AU. The Helensvale branch gave my son NZ$695 for AUS$711. The cashier told him that the exchange rate meant that he would get less NZ dollars for his AUS dollars. Anyone who studies this market will know that this has not been the case for a very long time. I contacted three other currency exchange outlets when my son returned home who confirmed this, quoting NZ$711, NZ$720 and NZ$731. In my opinion, give Travelex AU a wide berth.

Transparency
CurrencyAUD and NZD
Competitive Exchange Rate No
Emma Milburn

Emma MilburnSouth East Queensland, QLD

  • 2 reviews

Terrible Exchange rate - rip off!

published

Travelex is a total rip off. Their exchange rate for Fijian dollars was 1.19 when you can get 1.42 at the bank. They also charge a $87 commission charge for ripping you off. Just don't bother with them! Thumbs down for Travelex.

Transparency
Competitive Exchange Rate No
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Alpha C.

Alpha C.Darwin, NT

Cheating.

published

Wanted to exchange foreign currency into $AU. The rate advertised was 1.58. The lady on the counter gave me much less to a much smaller rate. When I confronted her she refused to name the rate she exchanged the currency. There is no small orint or disclaimer that they pay much less than the advertised rate. She tried to cheat on me. This is highly illegal. This is for Casuarina branch in Darwin. Issue reported.

Transparency
CurrencyEUR
Competitive Exchange Rate No
sHANE50

sHANE50South East Queensland, QLD

  • 8 reviews

Great products, rates and service

published

Recently went on a trip to Italy for four weeks and decided to try an alternative to bank travel cards due to the exchange rates being so low. Tried Travelex, ended up with nearly 100 Euro more than my bank quoted, staff provided great service and even gave me advise on how to avoid fees using the left over funds on the card when I got home. Would happily use them again.

Transparency
CurrencyEUR
Competitive Exchange Rate Yes
Martin T.

Martin T.

  • 23 reviews
  • 12 likes

Travelex online

published

Best rates are online but you have to use BPay - fee free or Credit card - may charge. Only problem is you cannot specify the denominations they just provide a mix.

Erick C

Erick CLockyer Valley, Queensland

  • 8 reviews
  • 7 likes
  • Verified customer

Foreign Cash delivered to my home on wrong day

published

Questions & Answers

Liane

Lianeasked

How can i get my money from the most recent issues. I am currently out of pocket $503.00 AUD, needing my $38000.00 JPY urgently. There seems no avenues to get information from. Hopeless

No answers

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