Travelex

Just picked up some Japanese yen. I asked for small and larger notes - they told me this is what they do. They gave me all decently large. Equivalent to $100aud per note. Disappointed in the very least. I should have just waited to go to an ATM in Japan because this is useless. If it's not able to be fixed I won't ever be going back… Read more

again.

Increased the stars from 1 to 3. The lovely lady in the branch gave me a call as some Yen happened to be returned from another customer. Was able to change 20000 to 5000x2 and 1000x10 alot better result. Happier customer

I would avoid buying a Travelex Money Card because it doesn't work at any ATM in Australia or overseas and they charge overseas fees, which is a complete lie so you can't trust them. I would avoid using this card. Show details

Not sure why the low ratings for Travelex. TrustPilot has Travelex rated 4.5 stars out of 21,000 reviews. Used Travelex for the first time for a pending trip to the U.S. Found them to be better and easier that Qantas Pay (with all of the changes… Read more

occuring with Qantas, did not want to deal with them).

Online experience was easy and the money was ready when stated. At short notice, my trip needed to be bumped up by a full week. Travelex was able to accommodate the short notice on a day's notice.

Louise (in the Maroochydore location) assisted and was a lifesaver. Will happily use again and recommend to others.

Never used this sort of card before and always took cash on our trips so thought this would be a better idea……well after 5 days of using this card they put a stop to it as they obviously thought it had been stolen. Said it could take 24hrs to be… Read more

able to use again. More than 24hrs and numerous calls I still can’t use it. Yes it’s good they have tight security but what’s the point of having a travel card that you can’t use when travelling. Of course I’m going to use it multiple times a day I’m on HOLIDAY!! Wouldn’t a simple phone call to the customer be more beneficial? What if I had no other way of accessing money? Very disappointed and not sure we will use again in our next trip.

thank you marina for your detailed explanation of the travelex money card on 28.11.2025, you gave me a number of options to choose from and i took your advice, a combination of AUD and JPY for 3 trips in 2025/26, many thanks xjas

I found some of my parents old Travellers Cheques. I took them to the Travelex shop in Highpoint, Maribyrnong, VIC but honestly didn't expect to be able to cash them as they were so old. However, both Renee and Tanya were so unbelievably helpful. There were many phone calls back and forth, and three visits due to my parents not having adequate ID.… Read more

At every stage, both Renee and Tanya were so lovely and helpful and worked really hard to ensure my parents got their money back. Can't recommend these ladies highly enough. Thanks again so much.

Fast turnaround time reimbursement – I had a head injury that required surgery about a month before by bicycle tour in key west and after I sent all of the required documents for trip cancellation, they responded a few days afterwards to let me know that they received everything and it was under review. About 4 weeks after the claim was submitted, I received full trip reimbursement. This was very helpful for me since I could not work for 6 weeks after my surgery.

I travelled to the US, Europe and the UK with this card and almost NO shops would accept it, anywhere. I couldn’t even buy a NY subway ticket with it. The only thing I could do is get cash out at a ATM, which defeats the purpose. On returning to Australia I had a remaining balance amounting to a few hundred dollars in different currencies, which I… Read more

left on the card. After a year or so Travelex started charging me a monthly ‘non-activity’ fee for not using the card. So I TRIED to use the card locally in cafes and shops but it was declined. Travelex explained they had de-activated the card due to ‘unusual activity’ for security reasons. After reactivating it ( lots of time on the phone) I tried again and again to use it for online purchases. Each time Travelex blocked the transaction and each time I had to ring up to re-activate the card. They refuse to refund my two monthly ‘non-activity’ fees despite the fact they are actually blocking my transactions. My only option is to physically go to a Travelex counter and get all my money and destroy the card. I do not recommend this product under any circumstances.

If I could give him a minus review I would I had €80 in my account now I have €20. I have been trying to call them for over here with no success today. I was on the phone and they were just unsympathetic and then hung up on me. I don’t even know how to take my money out as my password that I used when I first started the account comes up saying incorrect. I will never use this card again or the company Show details

absolutely horrific. DO NOT GET. Blocked my card twice for uber when I was out and Optus when I was paying my daily phone bill (the latter basically took a whole day to figure out). They are Customer service is horrible, they are very vague and do not resolve your issue. DO. NOT. GET. Show details

We went to the Albany Mall to change some NZ dollars to Australian (late February, 26). Had the most fabulous help from Shannon and he organised a card and cash in a matter of moments. Thrilled as I had had trouble with both the Cash Passport… Read more

(ASB) and Wises Cards. We came back from our trip and wanted to cash out the card and Leroy was as equally impressive. Very helpful, happy service from both.

Hacked and they didn’t take any responsibility for fraudulent transactions.No notifcation it happened. We checked our balance and our money was cleaned out. We told them what happened and they didn’t believe us Never going to use them again. We had been back home for 27days before our card was used by hackers in countries we had not travelled to! Our cards were in our possession, back home with us and stored away safely. Show details

So difficult to move the money out of the card. I tried going to an Australian ANZ ATM and it swallowed my card. No way to move the money yourself you have to call them up, very frustrating Show details

Bad exchange rate plus service fee. Be careful of their product, they charged a monthly inactivity fee of $4 after 12 months or more of no activity if there is a balance on the card. Also there is a $10 closure fee. This method is a scam. Show details

Disgusting support. Our travelx funds were completely cleared by some illegal microsoft xbox transactions, we have absolutley nothing linked to this card, and it is only used when we travel overseas. Called their support upon discovering the funds stolen. Was told by their support person that the card has been put on hold. I asked when was the… Read more

card put on hold? She replied, "the day after the transactions were made as we noticed suspicious activity on the card"....NOT ONCE was I notified from them that the card was on hold due to suspicious activity NOT ONCE. It was only because we were due to go overseas next week that I decided to log in and check the balance and get things squared away on the card for the trip that I noticed funds were missing. Was also advised that we now have to go to a store and pick up a new card, yeah not happening thanks.

Was sent a dispute form to fill in and email back. Apparently takes up to 30 days to even review, let alone resolve the dispute. Fille din the form, tried to email it back to the email address provided in said dispute form, email address just blocks the email due to credit card information on the form, this information is called for on the form they provide.

So please tell me, how is one supposed to email a dispute form to their email address, when said email address just blocks all traffic?

Steer clear of this company, they don't let you know if they detect suspicious activity, they just put your card on hold and not even tell you they did that. You will have a hell of a time trying to email them their dispute form, as their email address they provide on the form just blocks you because it "may" contain credit card information, which is information they call for in their dispute form. Arrange with your own bank to have a travel card, which we have now done as our bank does not charge international transaction fees if we use the credit function when making transactions.

This is the most infuriating company I’ve ever dealt with I closed my account and they sent me an email saying if I didn’t use it I would get a fee of $4 a mth I tried to tell them I had closed the account no longer have the cards but it’s impossible to get an answer from them.

Unless you looovvee stress, never ever use this horrid company!! They left me stranded in another country and no access to my accounts for 2 weeks and no one helped me!! All because they "Forgot" to activate my card or something but that was a lie because I had used it 1 month piror! I was in a dangerous situation and I was told to suck it up by… Read more

staff. Lucky I was with someone I trusted but only being able to transfer once every 24hr and not having 24hr help available is disgusting!! The app crashes, takes your money and honestly seems like they are making it as hard as possible for you!!! Travelex is a horrible company and they will also charge you fees for ridiculous things! Go with your bank or literally anyone else!!!!!!!!!

Went to change $150AUD at Sydney International Airport into US and was given an exchange rate soooo low it was ridiculous calculated at $51USD. People are not stupid so if you want a good rate I would suggest changing your money at the destination country not the departing country. I will never use Travelex again and advise others to be careful and well informed before using their exchange service. Show details

Fraudster stole the details to the card and spend $2500 dollars in Georgia. When strange transactions came up on the card, travelex said to not contact them and contact Mastercard. Mastercard have rejected any claims we have and are trying to blame us for telling the mysterious person in Georgia that we communicated with them and told them the… Read more

numbers and the codes. Absolute disgrace - avoid at all costs if you want any protection over your money

Pathetic Company ! Ordered on-line approx. AUD 225 to exchange into Viet Dong collecting at Perth Airport. Noticed money was refunded into my bank account ! NO ADVICE WHATSOEVER informing me they'd cancelled my order. Upon enquiring was told 'suspected money laundering'. Seriously AUD 225 ! What a joke ! Zero customer service. Ordinary exchange rate. Overall Pathetic. Show details

Not good... Hidden fees for doing FA exchanged AU $ to Indo rupiah worked out $8.60 per Mill ($100) went o Money OZ a couple of days later on line total Charges$1.20 /Mill($100) ???? & that's EFTPOS and still More Fees......Avoid. Do Research! Show details

Dealt with Lidia on Tuesday 3rd June at pacific Werribee and I asked for $100 Au in Chinese currency. On getting home we discovered it was Japanese currency!! Went back the following day and a different staff member said she called Lidia to ask her what I asked for !! Obviously she said I asked for Japanese currency!!…. I said as you have a camera… Read more

can you pull up conversations but she said no!! I was fed up with the incompetence and left as they had no Chinese currency after all and after converting it back to AUD I was down $20

What a rip off.. Exchanged AUD in Australia to Vietnam Dong. Got to Vietnam and the exchange rate was $4000 VND more to each AUD. From a ATM....!!! How bad is that? Don't use these scammers Show details

I have held a Travelex Money Card for several years. Today I received an email - first one - saying that they had charged me an 4AUD "inactivity fee" for not using for over 12 months. It turns out this has been charged every month for 18 months without ANY email/other communication - with different names for the fee. They won't refund as it was supposedly in the fine print. Beware. Show details