Fees are shocking. We didn't get anywhere near value for money. Do not recommend this card to anyone. Am trying to retrieve whatever little is left, but can find no way to do this, either with the bank online or calling. Awful service and no backup help at all.
So sorry I chose this card
Unfortunately after some consideration I chose this card. I attempted to use it in my travels to the US for car hire, travel arrengements and accomodation. In more cases than not I was uanable to use it on the basis it is pre-paid (even when I offered up my own credit card details for any further charges). This was extremely frustrating because I had transferred much of my savings into USD on the card.
It was accepted in most stores and some restaurants.
I therefore returned home with USD on the card and some nasty credit card charges fo...r the card I was forced to use when the cash passport was rejected. With exchange rates falling I decided to keep the USD and use it on my next US trip (knowing its limitations). This decision introduced me to a fee known as a "non-use" fee, which I didn't discover until I had lost $100 AU. All in all I made a very bad decision (even after my research) and I will now go searching for a more appropriate credit card for overseas travel.
Avoid like the plague
Attempted to change PIN at RediATM as instructed, ATM took the card. Then locked out of the website and the website helpline was also unable to access the account using their own temporary password. The only option is to issue another card that takes seven to ten working days to arrive by which time I'll be overseas anyway. Unable to cash out the card or for a new card to be issued in time for my travel so all the money I had for my trip is unavailable. To add insult to injury they wanted to charge for a new card and will no doubt charge me for getting my own money back. If they can't fix a problem this simple in Australia I'm glad I was not dependent upon them when I was overseas.
You would be better off using your usual bank card
All this company does is add fees onto each transaction. They prompt you to join however, do not give you an opportunity to read the PDS. So you do not know what you are signing up for. FEES FEES FEES. Shame on you Heritage Bank.
Defaulted to AUD to double dip on fees + bad exchange rate to withdraw
I used the Travelex card while in Greece which uses euros and I had only euros loaded onto the card. I noticed that some merchant machines would ask whether I would like to pay in AUD or EUR. I didn't have AUD on the card and I was in Europe so I don't know why that was even an option. To make things worse, the default was set to AUD.... ?????!!!!! Unfortunately at one retailer I was charged in AUD, they pressed enter for me without asking me or even looking at it themselves. I lost money because of a terrible exchange rate, and was also charge...d a currency conversion fee on top of that. So a 56euro transaction ended up costing me approximately an extra $10-15 for no reason other than reconverting my money and fees. Coming back, the only way to get your money out of the card is through Travelex which has a really bad exchange rate, and charges a $10 fee to withdraw the money. I wasn't aware of this and should've withdrawn all my money overseas and converted it elsewhere. Not happy.
Had a credit of AUD3059 when I left home, converted approx half to Euro. Every merchant in Europe where I tried to use the card and every Euro ATM rejected the card. Travelex admitted the card was NOT faulty as I was able to complete a single transaction of AUD293 in Singapore. So, $3059 - $293 =$2766. Cash out value? AUD2384. Loss = AUD382. Nearly 14% fees on a pre loaded card!! Pure greed. These guys are fortunate not to have faced the Australian Banking Royal Commission, because this is worse than any credit card fees I have ever paid. When you see 84% of scores are 1 star, you be the judge of this product and company. Customer service took 45 mins to resolve nothing.
Usury At The Worst
Putting money on the card is easy. Getting money off the card, or switching to a different currency, is an enormous loss. I put US$1500 dollars on the card, and then needed to convert the currency. I lost $241.05 in the transaction. Travelex Customer Service just shrugged. 18% for clicking two buttons. Note that if this was done in person at a Travelex kiosk, there is no fee for over US$1,000 in currency exchange. This is a terrible product, designed for Travelex to rob you rather than a convenient way to pay when traveling.
Total ripoff!!! Avoid< avoid<avoid!!!
We put in $400 Australian dollars, and spent less that $10 on the card. We were told today that we will be getting $289 back. I am beyond angry. Noone told me that I would lose 25% of my money by using this card. They tell you it is the safest option for travelling. Don't fear losing your money while travelling. The real robbers that you need to worry about ... are Travelex!!! Never again!!! Credit cards only, from now on!
Be aware of the terrible exchange rate to transfer your money off the card. I opened an account and four hours later transferred the money off, because I decided to go with a Commbank travel card instead, and lost just over AUD$900. At no point was this highlighted to me and I was unable to find any information regarding exchange rates, for this action, in their policy. Customer service was unhelpful. I will never recommend this travel card to anyone.
Don't use this if you want an easy holiday
Travelled to Japan through Malaysia; rarely was this card accepted. Tried PIN, different accounts (credit/debit etc), signing etc etc; it just wouldn't process and the business ended up saying they didn't accept.
Struggled to get cash out. Got a larger amount out twice in 10 days (AUD200); every other time we tried it wouldn't work or gave us just AUD10 per day.
Made our holiday stressful and difficult.
Steal your money
Never again will I use these cards, money left over after the holiday, download it into my bank account which states it will be $354.00, receive the money and it’s $315, call up and told the $354 is just a figure, so basically they can just take what they want of your money
Never use Travelex
I went to The Majestic Hotel Anaheim in L.A where when checking in the guest presents their credit card to place $100 on hold for any accidentials in case they need to cover for any damage as per many other hotels do this, if no charges are taken out the hotel releases the funds at checkout, Travelex however does not release the funds until 30 days after, luckly on this ocacion it was a small deposit and I did not use the Travelex for other hotels where the deposits where over $500 this can place lot of restrains & stress on your overseas holid...ays specially when travelling across the U.S.A, i am still waiting for my money & a responce from Travelex after providing a letter from the Accounts Manager from the Majestic Hotel indicating to release funds as they do not intend to withhold any funds. I am disgusted about this and will never use Travelex again and stick to using my bank travelcard options as I was fortunate to take this card aswell, another thing about Travelex Global if you want to transfer money from your normal day to day account is another nightmare good luck with that getting your money instantly does not happen, like i said stay away from this Mob.
Avoid this company do not use!!!
I checked the Exchange rates online - and proceeded to exchange my money
After receiving my money, it didn’t seem right - I looked at the receipt and the exchange rate wasn’t the same - when I questioned this they said the online rate is a “guide” and they can set their exchange at whatever they want
I exchanged $500 and got ripped off $89 aus compared to ANY other company for exchanging money
DO NOT USE THIS COMPANY !!!
Would never recommend this card
Card was purchased as an emergency back up for my usual travel credit card for our daughter's school trip to Hong King, UK and France
Card worked fine in Hong Kong - until it was lost.
Card was promptly cancelled by company (good customer service)
Site says that emergency replacement card is available - what they do not say is if you have 2 cards on your account and one gets lost/stolen, you are UNABLE to replace the lost/stolen card.
If second card doesn't work - tough luck
Problems started when she started using the card in the UK
This is not a service I would recommend again
The product is comparatively expensive, difficult to move money off in cash especially when you have a last bit of money on the card and want to use it before you close it. I have been forced to use this product due to South African restrictions on using money to travel, but it has always been a stressful, bureaucratic and expensive experience. Save yourself the stomach ulcers and find another product. Unhelpful and uninformed service staff also.
Worst Card Ever!
Absolute worst card ever. This card attracted additional fees overseas, the exchange rate was poor, atm’s didn’t recognize the card, I lost $500 in excess charges and atm mistakes and customer service was useless. Was left stranded on the last 2 days of my holiday unable to access my last $500 which I had set aside for cab fares and airport fees. Customer service could not have cared less. I never got the money back. $500 down because I chose this card.
Easily hacked, no customer service
I purchased this card due to the free WIFI attached. After 2 months of travelling, this app still has not picked up Boingo WIFI.
Fraud suspected on card, so it has been blocked.
Actual fraud was tried, so whilst the security worked, I was surprised how easily it was used.
I was not notified, so went to use my card, it was declined.
Emailed the 2 sites on travelex, one did not answer, the other said they dont deal with it,have to contact Mastercard instead.
4 emails later, was told I would receive a phone call, 36 hours following, still no ...
Not worth having
Could not get money from an ATM when we were overseas because the card had expired even though we still had Euros on it.
Travelex agencies in Europe would not assist telling us that we had to go to the store we originally purchased the card from. We have just spent nearly 2 hours with the Travelex agent in Frankston today trying to close our account and getting our money out. The agent (who was helpful and patient) was making numerous calls to Melbourne and overseas because our money had just disappeared. (We finally got the money) While the agents customer service can't be faulted the whole Travelex Cash Passport system is utter rubbish. Never again!
Useless card, hidden fees, had trouble reloading, had trouble getting an actual balance, emailed for help no response, phoned and even less help, App was useless, could maybe open in 1 in 20 times I tried, and then I get slugged more fees after my trip to withdraw the balance, that was "unavailable" while I was overseas. Never ever again, waste of time effort and money, could have just taken my Anz Visa overseas, and it would have cost me less in fees, with much less hassle.
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Questions & Answers
How do I check account used to load my Travelex card?
I believe amount loaded on to my Travelex card is being taken off one of my credit cards which costs me in fees. How do I change Travel ex instructions so that amount being transferred to my Travelex card is in future deducted from my bank debit card?
Help urgently appreciated
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