This card incurred a $10 fee each time I withdrew while in Thailand and then it stopped working for about a month. At the same time the site went down, along with the app so couldn't check my balance (also the site is still down after almost 2 months). It became really difficult to do anything with the card so I eventually had to transfer my money leftover on my card to my bank which incurs a $10 fee and the rates are terrible too. The only silver lining was the customer service when I reached them eventually was okay. I would recommend the Citibank or ING cars instead that has no withdrawal fees.
Cash out or transfer rates are the worst
Used Travelex card in US a few years ago - all good and not too bad exchange rates. Around about 3% off mid rates. Two cards - one as back up - online app worked well etc. So was very happy.
So I used them again to go to SE Asia in January. Delivering the cash and cards was on time and very efficient at their branch. Initial load rates were about 4% off mid rate. So reasonable.
But upon return found top up and cash out rates now 10% off daily mid rates for THB and 7% for SGD (giving buy / sell spread of 20% and 14% respectively) which upon co...
One star too many. Difficult to transfer funds onto with a user unfriendly app. The ransomware hit Travelex whilst I was in Spain, I could not access funds, check my balance etc. Luckily I had another bank travel card with me and had not transferred too much money onto Travelex. Got back to Australia and withdrew the money and cut up the card. Never again.
Travelex shut down all services then
Travelex shut down all services without warning Dec 31 then diverted calls from the official help lines in UK for customers to overseas call centres, for Australian Manila. 1. TRAVELEX Refused to communicate properly saying they were doing a normal system upgrade and I should be patient. I should check with my bank they are the probable issue for delays. 2. When that excuse wore off, just point blank refused to accept customers needed help. I was missing 2200 dollars, I was in America they refused to assist and accept they were at fault. Still ...missing money 17 days and now they are saying its my fault $500US is missing because I irresponsibly used The Travelex Mastercard to pay for something in USA, the card is not supported to be used to make payments in an overseas country. I'm still trying to work that one out, that why we all got a travelex card wasn't it. Maybe I'm the dumbest people's on the planet. Get a travelex card, load with foreign currency but your not supposed use it, just donate back to Travelex. Why hasn't the banking authorities acted. They must know.
Terrible, awful, stay away from this card!
I used the Travelex card in 2013 when in France and it was a disaster. In 2019 I went to Japan and when I exchanged cash I was advised that the card was much better 6 years on.
The card maybe better but everything else is terrible. I ended up paying over $70 in fees and charges. The app stopped working on 29/12 and never worked again during my holiday. As many here say the “help “ from Travelex is non existent.
When I went to “re exchange” my money back into AUD I was told that they couldn’t offer me the very good rate I was entitled to via this receipt document I had because their “system was down”. So I lost out there too.
I would never use travelex money card again.
Ruining my holiday- just a joke
Travelex app and online not working for over two weeks at least.
Emails to help desk gone unanswered.
Cannot top up my funds or get balances.
A total and complete failure.
Left me without cash in Peru and Bolivia where credit cards and not often accepted.
Just a complete disaster
Don’t know they are still in business
Travelex - have taken my money
Travelex has been down for over one week and how they have communicated with their customers is nothing short of disgusting. How can a company this size not have back up options. I would recommend everyone going to the bankers ombudsman and insist on all funds to be returned immediately.
Fees on this card is ridiculous!! They state there is no fees only to be bombarded with them!
And when you dont use the card you get charged more fees! Company is rigged and so are their products!
The reviewer stated that an incentive was offered for this review
Fees are shocking. We didn't get anywhere near value for money. Do not recommend this card to anyone. Am trying to retrieve whatever little is left, but can find no way to do this, either with the bank online or calling. Awful service and no backup help at all.
So sorry I chose this card
Unfortunately after some consideration I chose this card. I attempted to use it in my travels to the US for car hire, travel arrengements and accomodation. In more cases than not I was uanable to use it on the basis it is pre-paid (even when I offered up my own credit card details for any further charges). This was extremely frustrating because I had transferred much of my savings into USD on the card.
It was accepted in most stores and some restaurants.
I therefore returned home with USD on the card and some nasty credit card charges fo...r the card I was forced to use when the cash passport was rejected. With exchange rates falling I decided to keep the USD and use it on my next US trip (knowing its limitations). This decision introduced me to a fee known as a "non-use" fee, which I didn't discover until I had lost $100 AU. All in all I made a very bad decision (even after my research) and I will now go searching for a more appropriate credit card for overseas travel.
Avoid like the plague
Attempted to change PIN at RediATM as instructed, ATM took the card. Then locked out of the website and the website helpline was also unable to access the account using their own temporary password. The only option is to issue another card that takes seven to ten working days to arrive by which time I'll be overseas anyway. Unable to cash out the card or for a new card to be issued in time for my travel so all the money I had for my trip is unavailable. To add insult to injury they wanted to charge for a new card and will no doubt charge me for getting my own money back. If they can't fix a problem this simple in Australia I'm glad I was not dependent upon them when I was overseas.
You would be better off using your usual bank card
All this company does is add fees onto each transaction. They prompt you to join however, do not give you an opportunity to read the PDS. So you do not know what you are signing up for. FEES FEES FEES. Shame on you Heritage Bank.
Defaulted to AUD to double dip on fees + bad exchange rate to withdraw
I used the Travelex card while in Greece which uses euros and I had only euros loaded onto the card. I noticed that some merchant machines would ask whether I would like to pay in AUD or EUR. I didn't have AUD on the card and I was in Europe so I don't know why that was even an option. To make things worse, the default was set to AUD.... ?????!!!!! Unfortunately at one retailer I was charged in AUD, they pressed enter for me without asking me or even looking at it themselves. I lost money because of a terrible exchange rate, and was also charge...d a currency conversion fee on top of that. So a 56euro transaction ended up costing me approximately an extra $10-15 for no reason other than reconverting my money and fees. Coming back, the only way to get your money out of the card is through Travelex which has a really bad exchange rate, and charges a $10 fee to withdraw the money. I wasn't aware of this and should've withdrawn all my money overseas and converted it elsewhere. Not happy.
Had a credit of AUD3059 when I left home, converted approx half to Euro. Every merchant in Europe where I tried to use the card and every Euro ATM rejected the card. Travelex admitted the card was NOT faulty as I was able to complete a single transaction of AUD293 in Singapore. So, $3059 - $293 =$2766. Cash out value? AUD2384. Loss = AUD382. Nearly 14% fees on a pre loaded card!! Pure greed. These guys are fortunate not to have faced the Australian Banking Royal Commission, because this is worse than any credit card fees I have ever paid. When you see 84% of scores are 1 star, you be the judge of this product and company. Customer service took 45 mins to resolve nothing.
Usury At The Worst
Putting money on the card is easy. Getting money off the card, or switching to a different currency, is an enormous loss. I put US$1500 dollars on the card, and then needed to convert the currency. I lost $241.05 in the transaction. Travelex Customer Service just shrugged. 18% for clicking two buttons. Note that if this was done in person at a Travelex kiosk, there is no fee for over US$1,000 in currency exchange. This is a terrible product, designed for Travelex to rob you rather than a convenient way to pay when traveling.
Total ripoff!!! Avoid< avoid<avoid!!!
We put in $400 Australian dollars, and spent less that $10 on the card. We were told today that we will be getting $289 back. I am beyond angry. Noone told me that I would lose 25% of my money by using this card. They tell you it is the safest option for travelling. Don't fear losing your money while travelling. The real robbers that you need to worry about ... are Travelex!!! Never again!!! Credit cards only, from now on!
Be aware of the terrible exchange rate to transfer your money off the card. I opened an account and four hours later transferred the money off, because I decided to go with a Commbank travel card instead, and lost just over AUD$900. At no point was this highlighted to me and I was unable to find any information regarding exchange rates, for this action, in their policy. Customer service was unhelpful. I will never recommend this travel card to anyone.
Don't use this if you want an easy holiday
Travelled to Japan through Malaysia; rarely was this card accepted. Tried PIN, different accounts (credit/debit etc), signing etc etc; it just wouldn't process and the business ended up saying they didn't accept.
Struggled to get cash out. Got a larger amount out twice in 10 days (AUD200); every other time we tried it wouldn't work or gave us just AUD10 per day.
Made our holiday stressful and difficult.
Steal your money
Never again will I use these cards, money left over after the holiday, download it into my bank account which states it will be $354.00, receive the money and it’s $315, call up and told the $354 is just a figure, so basically they can just take what they want of your money
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Questions & Answers
To what email address do I send my AU Travelex cash out form to?
I don't know about the form. I doubt there is such a thing as you need to prove identity and emailing that to someone means they can access your acccount. If someone sent you a form it may be a scam.
You can cash out to a bank account all online or go to a travelex shop location - a good thing about Travelex is they have lots of locations.
With the current ransomware crisis the main website is still down. However, you can use au.travelexmoneycard.com web site. Enter your card, email and password to log on. Go to transfer money tab.
The exchange rate is really bad for most currencies and they even charge a $10 fee on top of that.
If you buy things online - maybe use your travelex card and you may get a better exchange rate - not sure. I am thinking of testing this (expecting to save around 5 to 10% depending on currency conversion).
How do I check account used to load my Travelex card?
I believe amount loaded on to my Travelex card is being taken off one of my credit cards which costs me in fees. How do I change Travel ex instructions so that amount being transferred to my Travelex card is in future deducted from my bank debit card?
Help urgently appreciated
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