Turkish Airlines
131 reviews
Do not expect help from Turkish Airlines ground staff if something goes wrong. My ticket for a connecting flight through Istanbul was deleted, an error their own reservations team later confirmed was internal, not mine. Instead of a simple fix, I was met with hours of obstruction. Staff at the transfer desk turned me away, spoke over me, and… Read more
mocked my situation. I was refused even basic help placing a phone call while stranded with a connectivity issue.
The situation was resolved minutes before check-in closed, and only because my travel agent intervened directly with Turkish Airlines' own reservations team, not because of any help from staff at the airport.
I submitted a formal complaint requesting acknowledgment, accountability, retraining, a commitment on bias toward solo travellers, honoured return flights, and reimbursement given the distress caused. It took roughly three weeks for a reply. The entire substantive content was one line: "the information given to you complies with the rules." No explanation of what information or what rules. It also contradicted what their own staff had told my travel agent about who caused the error in the first place.
Cabin crew on my actual flights were genuinely lovely. This is entirely about ground handling, and about how seriously complaints are taken once something goes wrong. Be cautious, especially travelling solo, and keep records of everything.
false advertising. Booked 3 times on their website and 5 times on different third parties as saying promotional but will not go through. wasted time and effort for this false advertising of promo fares yet not available. Show details
- +7
Absolutely unacceptable treatment by Turkish Airlines Our flight from Singapore to the Republic of Moldova on 23 January was delayed by 7 hours. I was travelling with three children under the age of five, and what followed was one of the worst travel experiences our family has ever endured. Despite the lengthy delay, Turkish Airlines provided no… Read more
accommodation, no assistance, and no compensation. I asked the customer service staff to book us into a hotel and move us to the next available morning flight so my young children could rest. I was told that all hotels in Singapore were fully booked. I searched online myself, found available hotels, and showed them to the staff, yet they still refused to help.
As a result, my three young children were forced to sleep on the floor of Singapore Airport for seven hours. Watching your children lie on a cold airport floor while airline staff walk past without offering any help is heartbreaking. No family should ever be treated this way.
Unfortunately, the problems didn’t end there.
When we finally arrived in the Republic of Moldova, all eight of our suitcases were missing. We completed the baggage claim report at the airport, but our luggage wasn’t returned until five days later. When it finally arrived, the suitcases were damaged, covered in mud, and in unacceptable condition. I will be attaching photographs.
To make matters even worse, we arrived in Moldova in the middle of winter, where temperatures were around -10°C. Because all of our luggage had been lost, my children had no winter clothes and had to leave the airport wearing only their summer clothing. No parent should ever have to experience that.
Since then, I have made countless phone calls, sent multiple emails, and provided all the requested documents and evidence. Months later, Turkish Airlines has still failed to provide any meaningful response or resolve this matter.
This entire experience demonstrates a complete lack of customer care, especially towards families travelling with young children. I expected far more from an international airline with Turkish Airlines’ reputation.
I will not be leaving this matter here. I intend to pursue my rights under the Montreal Convention and raise this with the appropriate consumer and aviation authorities.
If anyone else has experienced similar treatment from Turkish Airlines, I encourage you to share your story. Airlines must be held accountable when they fail to meet their responsibilities to passengers.
They have told us that our flight is delayed and they don’t have other airplanes available, airlines wasn’t communicating at all.
TK55 Singapore to Molodva 23rd January 2026 flight delayed and they only sent an email on the 24th January when we Alredy were taking 5am flight
I will never fly with Turkish Airlines again, nor will I recommend them to anyone
Reviews with attachments
5 STARS ALL THE WAY I was next in line to check in for my flight with Qatar Airways when the airspace across most of the Middle East suddenly closed. While it cost a small fortune, required 4 separate flights and took 3 days, I managed to return to Australia. The trip home included flying business class with Turkish Airways from Istanbul to Kuala… Read more
Lumpur.
If like me, you haven’t been to Istanbul for a few years, then prepare yourself. Istanbul International Airport is now the largest privately-owned airport in the world, and the second busiest in Europe (after London Heathrow). It is massive.
Turkish Airlines Lounge Options
International business class passengers with Turkish Airlines have the choice of 2 separate lounges. The Turkish Airlines Business Class Lounge opposite Gate E1 is the primary location. The second option is the Turkish Airlines Miles & Smiles Lounge opposite Gate C1.
Both occupy an area of 5,600 m2 and can accommodate 765 guests.
To enter, you simply scan your boarding pass at one the turnstiles. Then you can stow your carry-on baggage in an all-glass locker and join the fray. There are street-style cooking stations where chefs serve hot pide breads stuffed with meats and cheeses and fresh pasta dishes or head for colossal salad bar where you’ll find a remarkable selection made from fresh produce.
There’s the typical barista station, self-serve selection of local and French reds and whites as well as prosecco in gold bottles. Plus, there are soft drinks, water and beer available from open fridges. If that’s not convincing enough there are roving masseurs giving free 10-minute massages to weary travellers. If you haven’t got the time or patience to circle around in search for a seat, I recommend you head for the Miles & Smiles Lounge were there are usually much smaller numbers.
Inflight Experience
The aircraft was a modern and new A350-900 with business class in a 1-2-1 configuration. While they don’t have suites with sliding doors, the seats offer reasonable privacy and convert to a fully flat bed with the press of a button. Each has a password-protected lockable storage area, an illuminated magazine rack and much more. I was initially disappointed to learn they don’t provide bedding like many other airlines, but the seat was surprisingly comfortable in the fully flat position.
Unique to Turkish Airlines is the dedicated onboard chef responsible for the business class meals. It’s their sole responsibility and they are dressed for the part. I have to say the meals were well presented, tasty and cooked to perfection.
Now for the level of service – the cabin crew were exceptional. They were friendly and engaging and nothing was too much trouble. I managed to get a decent amount of sleep and woke to discover at some time during the night, one of the crew took the initiative to cover me with a duvet to keep warm.
The experience with Turkish Airlines was 5 stars all the way. It was my first time flying with this airline, but it certainly won’t be my last.
On 25 June 2025, I had confirmed tickets from Istanbul to Sydney for myself and two companions. We completed online check-in, received our boarding passes, and cleared security without issue. Despite this, Turkish Airlines denied us boarding at the gate with no clear explanation whatsoever. Instead of any form of assistance, we were simply… Read more
instructed to collect our luggage and left stranded in Istanbul for over 8 hours. No accommodation, no alternative arrangements, and absolutely no accountability. The staff were rude, dismissive, and completely unwilling to clarify why we were not allowed to board, even though everything was in order on our side.
From what I observed and have since learned, overbooking is a common practice with Turkish Airlines, leaving paying passengers abandoned at the airport while they prioritise others and refuse to take any responsibility for the chaos they create. This experience ruined our planned journey, caused significant stress, and demonstrated a total lack of respect for customers.
If you value your time, health, and money, I strongly recommend choosing any other airline. Turkish Airlines has shown they cannot be trusted to honour confirmed bookings or treat passengers with basic decency.
Don't fly with Turkish airline. Worst experience ever – Due to delay of the first flight I missed the connection flight. Then they put me in a another airline to my final destination in my outbound trip. Because of the missing flight, they cancelled my rest of the ticket. I had no clue until I came to to the airport to return home. They gave me alternative flight at the airport and it took me three… Read more
days to come to Melbourne from Lisbon where original flight was only for 29 hours. Their ground customer service agents were rude to me in Istanbul airport. When I asked for accommodation and help because of long layovers as a result of their fault, one of them told me don't fly with them again if I'm not happy with the current options provided, appalling!. I was told to submit a feedback and customer service will help to get a compensation but no one replied. Really disappointed.
Thieves – Robbed in broad daylight! They snatch your hard-earned cash and think they own you. The audacity! After enduring a grueling 16-hour flight from Seattle to Istanbul, traveling thousands of miles, and enduring a torturous 12-hour layover on your connection, they have the nerve to deny you boarding without a word until it's too late. Then, instead of… Read more
offering an explanation, they have the gall to insult you, claiming they don't even see the need to talk to you. Why? Because they've oversold seats, prioritizing profit over decency. And if you dare to voice your frustration, they show zero flexibility or effort to make things right. These scammers have zero regard for their customers. I urge everyone to spare no expense and avoid this airline like the plague!
Latest follow-ups
Horrible service, no English, no transit, constantly delayed, very dangerous, unpredictable flying or not, never again. I chose to pay more to Qatar Airways so I would get looked after while transiting. You'll find beneficial people, but also note… Read more
that the Istanbul airport is too big, inefficient, and too expensive. Additionally, it is challenging to find someone who speaks English. It's evil; there are too many unintelligent people around. Do not use the airline or airport. I don't recommend either. One star is too high for them.
Follow-up · One flight was cancelled; the next one was after 24 hours, with no service promised, providing only one meal voucher, not even enough for a McDonald's kids' meal. Horrible experience, keep changing the gates, and the flight could be cancelled any minute. Also, anyone you talk to for help. They cannot reply or just lie to you, with no English… Read more
- +3
In January 2026, they lost my suitcase for nearly three weeks and didn’t offer a single euro for essentials. When the bag finally came back, it was in awful condition — misshapen, clothes ruined, items damaged. I filed claims for months and got zero… Read more
resolution. On top of that, their service quality has dropped massively. Even the food, which used to be decent, is now disappointing and low quality. After this experience, I’m avoiding Turkish Airlines completely.
Follow-up · The luggage was in perfect shape and condition without any damaged signs. I don't have any clues how this happened the airline did not provide any feedback,
The Turkish Airways website selling flights is extremely deceptive and misleading! Buyer beware. At the beginning of May 2025 I (a very frequent flyer on many airlines since the 80's) logged onto the Turkish Airways website, selected “Business… Read more
Class”, “1 adult” from the dropdown menus and entered my planned travel dates for my return trip from Melbourne to London (about 24 hours each way not including stopovers). I then selected a well-priced option from the many offered. It included an 11-hour stopover in Bangkok, but all the other connections seemed reasonable and were less than 3 hours. The first and last flights out of and into Melbourne with JETSTAR and the 11-hour stopover in Bangkok seemed to explain the reasonable pricing and at NO STAGE was it highlighted to me that the JETSTAR flights were ECONOMY CLASS. I received my E-ticket (Booking Reference UUJEYA) showing the 1st flight as “BUSINESS, E-J-J” and the 2nd flight as “BUSINESS, K-K-E” on the first page. On the following pages with more flight details the top-level title was shown as “Business Class Fare rules”. Unfortunately, I only found out that the “E” in both “BUSINESS, E-J-J” and “BUSINESS, K-K-E” means an ECONOMY seat after boarding the JETSTAR plane on the 1st leg!!! When Turkish Airways were contacted 2 weeks prior to my return flights (both the London office and the Istanbul office) to change the return economy class fare on the last leg of the journey to business class, I was advised that this was NOT possible! Trying the same through the JETSTAR website also did not work! If, during the booking phase, I had been made aware of this fact in a much more obvious way, I would have opted to upgrade those two legs to Business Class! Also, how did I end up with economy fares when I selected “Business Class” at the very beginning of the process (note: a mixed fare was NOT offered in the dropdown menu)? On a positive note, the staff and food during the actual Turkish Airways business class flights were very good but the seats are not as good as those I have experienced on other reputable airlines. On the one flight, the galley floor was very dirty. Resumé: I will NEVER book with Turkish Airways again!
Follow-up · Here are some brief answers to some of your questions: Pricing: was very competitive to other airlines on the same route Seats in Business Class on Turkish Airlines: as good as most others How to improve booking transparency: make it UNMISTAKEABLE that certain legs of the flight are ECONOMY and not BUSINESS CLASS - they hide this information in… Read more
Positive reviews
My mother (75) was recently flying from Singapore to Istanbul. She asked me to write this review because she was so thrilled with the friendly staff. My mother has some special dietary requirements and the staff went to the moon and back in assisting her needs. Special thanks to flight attendants Goktug Sah and Tugce Ilhan. Show details
Five star service – Had a very pleasant experience during my recent flight. All staff were extremely helpful and very polite. Highly recommend Turkish Airlines.
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Fantastic experience – I’m extremely surprised despite reading bad reviews but found the whole trip to Turkey and back to Melbourne extremely fantastic, good customer service, delicious meals, professional attitude from staff, I will use them again for my next trips. Thank you Turkish airlines. Well done Show details
Negative reviews
We booked Turkish Airlines for a special trip. All was going well till they cancelled one leg of our trip AMM-IST 2 months out (not linked to war in middle east). Even though there were multiple other Turkish Airlines flights between the two cities they could not put us on any of those flights. Their system cancelled the entire flight… Read more
AMM-IST-BKK-BNE. They were unable to put us on any flight as the flight BKK-BNE was code share with Jetstar and they can only use Jetstar. Multiple requests to be able to go on a different flight all were rejected. Leaving us with no flight available. You also can not escalate your call and speak to anyone higher than the call centre operator that answers the phone. Their system also does not log the calls against your account so every time you speak to someone they have no knowledge of anything that has happened before and you have to start again. Then at the last minute we are scrambling to find new flights. When we try to cancel our tickets there is a system error and they can't process the cancellation or refund. I am not holding my breath that I will actually see my money again! Luckily everyone you speak to has platitudes 'I understand' etc. which is most helpful. I have travelled extensively with many different airlines and never experienced anything like it before. DO NOT USE UNDER ANY CIRCUMSTANCES. Will never consider using Turkish Airlines again.
My wife and I had an appalling experience boarding TK208 (Istanbul to Singapore) on Monday May 18. As Business Class passengers we expected far better treatment. Firstly (because of the failure of the airline to park the plane at a gate with an airbridge) we were loaded onto a shuttle bus with numerous other passengers, most of whom were not… Read more
Business Class. We were packed in like sardines. We were then driven across to the other side of the airport via an extremely circuitous route that must have taken at least 20 minutes. Very confined space. We had to stand. Plenty of people coughing and sneezing (probably the cause of us both getting sick ourselves on our way home). When we finally arrived at the plane we were kept on the bus for another 5 minutes, parked near to but not alongside the steps up to the plane. Then another shuttle bus arrived and parked next to the steps. No airbridge. Just steps. Finally we were allowed to alight from our bus AT THE SAME TIME AS THE NEWLY ARRIVED BUS. What a shambles. It became a free-for-all as everyone aboard the two buses scrambled to get to the steps before anyone else. This was disgraceful, especially for Business Class passengers. We expected priority boarding on all our flights but that did not happen. This is part of the reason people pay good money to fly Business Class. What annoyed us most was seeing a young mother with an infant in her arms trying to get herself, her infant and her baby’s stroller off the bus, then through the crowd trying to get to the steps, and then up the crowded steps without a Turkish Airlines staff member anywhere within sight. What happened to priority boarding for parents with children? What happened to priority boarding for Business Class passengers? Another disgraceful effort (or absence of service) by Turkish Airlines. Totally unacceptable. If this is the usual way they treat Business Class passengers boarding their planes at Istanbul airport, we will not be flying Turkish Airlines ever again. Some parts of the Business Class service on our flights (from Singapore to Dublin, and London to Singapore) were good, many were not. I would not recommend this airline to business associates or friends, if this is the service they can expect. When I provided feedback, the airline simply fobbed me off saying something ridiculous like they’ll pass on our comments to the airport staff. As if this will happen. I now read other TrustPilot reviews of how chaotic the boarding process is at Istanbul Airport. Not good enough. How did this airline possibly win any awards. It beggars belief. Avoid flying Turkish Airlines.
Given their marketing hype, I have long considered using Turkish Airlines (TA) and once they commenced flights in Australia this became more interesting/appealing. I did book flights with TA and every experience and interaction with them has been a… Read more
dreadful, money -grabbing waste of time. I’ve just lost all the money paid for all of my TA flights - I will NEVER book with them again. If you’re smart you’ll stay away from Turkish Airlines and book with an airline that genuinely values its customers and retains their business, e.g. an airline like Emirates.
Follow-up · If you can't make your flight, TA keep your money and if you don't physically CANCEL the booking they also charge you another $500 for not cancelling (presumably for their loss of resale ability, even though you've paid for the seat!). Customer Service? What Customer Service?
Recent reviews
My name is Latoshia Williams and my friend Jacqueline Lewis were left twice today for our flights and we were on time and we are still stranded here until tomorrow afternoon at 3:00 This is very embarrassing disrespectful and wrong and my friend is handicap and our legs and feet are very swollen and we paid for round trip tickets this is so wrong of the airlines i never would have thought Turkish airlines was this way Show details
I booked return flight BNE - Bari and return from Catania to Melbourne last November 2025. I flew Turkish 2024 to Madrid and had a positive experience so much I told a lot of people how great Turkish were. However, this experience has been very negative and a huge disappointment with their resolution to solving my issue which is due to Turkish… Read more
Airline operational problem. 4 weeks ago, I received txt and email stating my return flight had been altered as the sector Jakarta to Melbourne had been cancelled. The website stated I could have a full refund or free to change the flight at no charge. 4 weeks I have been calling Turkish Airlines reservation and ticketing department. Each time I speak to a customer service representative asking for them to change my return flight as Im not cancelling. I work in the airline industry in Australia with a leading Airline, so I'm really getting frustrated as each time and I have all the names of each representative I have spoken with and even a supervisor. They all can see there is a problem however changing my flight and this is Turkish Airlines operational problem, and they should be able to resolve it seems to be a major problem with them. I have the flight numbers they can change my return to but because it's a co share with another airline they have to send an email to head office and NO ONE from that point on communicates back to the representative or myself. My departure date is 7 June and returning to Australia 10 July. This experience with Turkish Airlines has left me with a very negative and disappointing experience and memory regarding the Airline and I will not be referring people to travel with the Airline. How can you trust an airline to get you to your destination when they cannot provide any service on resolving a booking when it's their operational problem. When the notification regarding the cancelled sector went out to the customer Turkish Airlines should have taken the responsibility and had it organized what the resolution would be regarding re issue of tickets. My leave from work has been approved last year and I have no answer to whether I am going or not going from Turkish Airlines...... Extremely poor service and poor communication. On a scale of 1-10, I would rate this experience as a 0 out of 10 and I work in the airline industry........ POOR ........
Would give them a 0 if I could. Overbooked flights, was denied access to my flight at the boarding gate after I was given a boarding pass and gone through customs. I was told I didn't have a valid visa to a country I reside in and am a permanent resident of. After spending 17 hours at Istanbul airport, I was told I could board the next flight if… Read more
I purchased a new ticket with my existing visa which they previously claimed was invalid. After many complaints to Turkish airlines was not refunded the new ticket purchased and only received 1 liner response stating my visa was invalid. Even though I told them many times I was given the okay to fly with the same visa the next day. They just took me off the flight because they had over booked and made up a visa problem.
Zero star for turkish airline, worat airline to travel with, worst staff and terrible manners, Our flight from egypt to sydney was delayed and cancelled to the next day from Istanbul Airport, staff were ridiculous in the airport, no manners, showed… Read more
no empathy, and we are elders, they were supposed to take us to hotel, they made us pay for visa, even though it was the company mistake, never again travelling on turkish airline, worst airline. Staff inside the plane very unfriendly and disrespectful
Follow-up · Luggage was ok, had one missing bag, but they managed to bring it to us the following day. Plane was average, food was limited, limited options for snacks and unprofessional staff on board, very unfriendly and unwelcoming. I had kids who missed their meals as they were sleeping, i asked for any snacks and they simply said they are out of snacks… Read more
We arrived at our destination 17 hours late due to Turkish Airlines’ delays and mismanagement. A delayed first flight caused us to miss our connection, and the rebooked flight returned to Istanbul mid-air due to technical issues, forcing us to wait many more hours. My minor child and I were left at the airport for 15 hours, ignored and sent from… Read more
desk to desk. Staff dismissed our repeated requests for a hotel, finally arranging one for just three hours after hours of insisting. After confirming compensation, Turkish Airlines stopped responding. The refund is still unpaid, and the case was wrongly closed claiming I didn’t respond on time — despite replying the same day with proof. The only consistent part of this experience has been their avoidance of responsibility. This shows a serious lack of accountability and customer care. I would not recommend Turkish Airlines.
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Hi there Turkish Airline it was my first time flying with Turkish Airline when I lost my luggage since 5 months now I haven't found my luggage and they're still investigating I don't know what they're looking for or neither they are taking me for compensation so just try to be careful with this company Show details
Turkish Airlines is by far the worst airline I have ever flown with, easily ranking below airlines from many other countries I’ve traveled through. Flight delays seem to be the norm rather than the exception, and delayed or missing suitcases are treated as something completely normal. What’s even worse is their lack of responsibility. If you miss… Read more
a connecting flight due to their delay, don’t expect any accommodation, assistance, or accountability. Instead of helping passengers, they focus on finding excuses and shifting the blame.
Customer service is extremely poor and shows a complete lack of care for passengers’ time, stress, and money. This airline unfortunately reflects very badly on the country it represents.
Do yourself a favor and avoid Turkish Airlines. Don’t fall for a slightly cheaper ticket—it will only cost you more in stress, wasted time, and frustration in the end.
Sharing my experience with Turkish Airlines Will keep my story as short as possible, TK 209 was cancelled because of technical issues. I explained my situation to Singapore TK staff about my early flight from Heathrow to Brussels with British Airways (BA). I was informed that once I reach Istanbul, I would be able to re-route my flight to be… Read more
able arrive at Brussels in the early morning as per my schedule.
My son and I were put on the next flight TK 55 (approx 11 hrs later than scheduled) and automatically rebooked our flight from Istanbul to Heathrow, that flight arrived at Heathrow on 10 am on 1 Jan (13 hrs after the initial schedule)
Once we arrived at Istanbul, the staff at the Transfer and Ticket counter desk refused to reroute me said "just can't do." (I showed them our BA tickets). ......Meaning I lost pre-paid night accommodation for and a missing BA flight in the morning.
I had no choice but to buy another flight ticket from Heathrow to Brussels with BA .
Once I had arrived at Heathrow on the 1 Jan instead of 9 pm on 31 Dec(13 hrs after my initial schedule), I learned one of our suitcases didn't come with the flight but would be sent to Heathrow later. Another suitcase had gone missing in their system and they had no idea where abouts my suitcase would be.
The reason why we did not buy a ticket from Singapore to Brussels direct is because my son is on study exchange program and must have a return ticket from the home point to study point (in our case we are from Perth, Australia. We got return tickets from Perth-Singapore with Jetstar and return tickets from Singapore-Heathrow with TK). Our plan was 5 days in Brussels, 5 Days in Paris then return to UK for his exchange, then I would travel by myself in Switzerland for 5 days, after I would return home to Perth, Australia.
Both suitcases were under my ticket reservation however content inside of one of them belonged to my son the other suitcases content belonged to myself.
We told them we were about to hop on a BA flight to Brussels in 3 hrs so the delayed suitcase had to be redirected to Brussels.
We lost the 1st day sightseeing Brussels.
We lost most of our 2nd day (again otherwise sightseeing) to buy my son and I winter clothing and a new suitcase (we did not budget ourself for this). Imagine coming from Summer in Australia and Singapore, to enduring Europe deep winter without any of your winter gear.
We lost half of the 4th day (again otherwise sightseeing) to travel back to Brussels airport to collect my son’s suitcase.
I spend half a day writing a report of the contents inside my suitcase, one by one, remembering each item how much it costed and what my suitcase looked like for them to search for it (again otherwise sightseeing).
I spend hours on the telephone dealing with Dnata and TK and each time either got different answers or they repeated asking the same questions over and over again.
3 days before my trip concluded Dnata Heathrow telephoned me and said that they had found my suitcase and asked as to where would I like it to be sent. Of course, my trip had nearly ended so I told them to send it back to Perth where I live.
Since then, they have ignore me claim and have not responded regarding the compensation for both delayed suitcases.
As far as flight cancellation and delay is concerned, TK deny compensation and claim “In relation to your feedback, we would like to inform that we unfortunately cannot meet your compensation claim, as there is no civil aviation legislation applicable to the flight irregularity that has taken place at your departure point.” In which contradicts with SHY Passenger Right.
I have replied to them and asked them to explain how the Right is not applicable to the case, I have gotten no response.
We have done everything right for them but they have not reciprocated. I may just be one out of a million customers but I am not only once experiencing bad treatment from them and “we talk”. TK is not only the airline in this world so where they want to position themselves in this business??
I wonder have those people who respond to this would like it if this happened to them, having half of their holiday ruined, after spending months preparing for the trip.
Through my experience, I have found Turkish Airlines is a business that has no morals and that customers that share my experience must speak out to warn others.
One of worst airline. I really wonder how the hell Turkish airlines got 5 start and best airline. Flight delay. Looks like it’s part airline service. Worst service. Turkish airport dodgy.and not helpful. Anything they want to charge you. Seats are uncomfortable for long flights. Show details
Extremely disappointing experience. I tried to change my travel dates and was told I could only do so by upgrading to business class and paying nearly $2,500 more—while the exact same flights were available online at normal economy prices. Completely unfair and misleading. I had no choice but to cancel my tickets. I won’t be booking with Turkish Airlines again. Show details
Just appalling experience for return flights from Sydney to Madrid for family of 4. Economy seats are very cramped and uncomfortable. Towards the rear of aircraft it is impossible to find space in the overhead bins as every flight (of 5) the bins were full of Turkish Airlines in-flight items (passengers amenities kits, cushions/blankets). Food… Read more
was the worst I have experienced on any long haul flight out of Australia. Staff while not rude were mostly disinterested and unfriendly. Asking for a water in the galley between meal service was felt like it was putting the crew out. Toilets were often unclean or out of supplies. Turkish Airlines booked us on an Air Europa flight from Madrid to Istanbul which was delayed and the huge size of Istanbul airport meant we only just made it in time for the flight to Sydney. Absolutely extortionate prices for food at Istanbul airport but no choice as my teenage kids refused to eat the meals on Turkish Airlines as they were so awful.
The absolute low point was the flight from Istanbul to Sydney with an incident of air rage from a passenger who resorted to verbal and physical abuse (kicking and violently shaking the seat repeatedly) when I reclined my seat several hours into the flight when the seat in front of me reclined. Blatant attempt at intimidation from the passenger and crew managed to pacify him but essentially told us we could not recline the seat for the rest of the journey. No other seats were available due to a busy flight so it was a very unpleasant 19+ hours dreading the next explosive outburst. Crew were meant to move the passenger for the KL to Sydney leg but didn't - they clearly didn't do a handover to ground staff and incoming crew. Absolutely the worst flight I have ever experienced. I submitted feedback twice to Turkish Airlines which was a waste of time as the responses appeared to be a copy/paste exercise.
On all 5 flights it was interesting listening to many other passengers onboard complaining to each other about numerous issues.
My advice is do not choose Turkish Airlines even if the prices seem cheap for Sydney to Europe flights - its just not worth it. I would never fly this airline again.
I am extremely disappointed with Turkish Airlines and the Miles&Smiles program. My account is fully verified in the official app, all personal details provided, and my miles were earned from a Turkish Airlines flight where I went through full airport and boarding security. Despite this, Turkish Airlines refuses to let me redeem my miles on… Read more
Shop&Miles.
After contacting customer service multiple times through the feedback form, they repeatedly sent the exact same copy-paste response, even though I specifically asked them not to repeat it. Their reply states that I must take “another flight” or use an award ticket before they will “verify” my already verified account. This requirement does not exist anywhere in the official Terms and Conditions on their website and has never been communicated to members.
This means Turkish Airlines is enforcing an internal, unpublished rule that blocks customers from using their miles as advertised. The fact that miles earned from a completed flight, with full identity verification and passport checks, are not considered sufficient is absurd. It feels like an intentional barrier designed to reduce redemptions rather than a legitimate verification process.
Many other customers online report the same issue, and some were manually verified without needing to fly again. The inconsistency and lack of transparency make the program feel unreliable and misleading.
Turkish Airlines needs to fix this immediately, stop using undisclosed restrictions, and honour the terms they publish publicly. Right now, the experience feels deceptive and far below the standards expected from a major international airline.
Turkish Airlines has consistently demonstrated poor customer service, failing to adhere to their own terms and conditions and denied approved refund. Be wary of their fares. I strongly recommend avoiding Turkish Airlines for your European connections and opting for other airlines instead. Show details
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