- Verified customer
mistakes to delays
We are extremely unhappy since Utter Gutters have delayed the job unnecessarily for several weeks by now. We have signed a contract on 2 August to build a veranda. It has been 2,5 half months and we still dont have even council approval yet alone no expected date for completion of job due to their mistakes. By the beginning of September, we started wondering when we will get council approval. Our council is very quick and approves projects in 2-3 weeks once the application fee is paid. I went to check why the approval was delayed. I learned th...at Utter Gutters didnt yet pay the council application fee. Once we learned they delayed paying the fee by more than month, council sent them a reminder and they paid it finally on September 9. Then ,again I waited 3 weeks, expecting the approval to be ready. I went to check with council again, this time I learned they didnt include the builders insurance within the documents submitted to the council. They didnt even tell us about that there is a builders insurance and gave use documents about that. They also declared to the council the project value less than half the price we are paying to them, I dont know for what reason. Again, we are waiting for them to provide the insurance to council. Once approval comes out, they may delay the job again claiming that materials are not produced yet in the factory. Christmas is coming and they may postpone the job to next year, we have no idea. Once we signed the contract, they got us tied, so they dont worry about completing the job in a timely manner. There is no clause in the contract which gives a completion time, and we cant unilaterally cancel the contract without paying 20% of the value. So our hands are tied. I dont even know whether we are overpaying, since they declared a lower price to council. I may update my review once the job is finished, but for now, we are very dissatisfied customers.
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