VietJet Air

DO NOT FLY WITH THIS AIRLINE! The absolute worst airline ever. My seat was broken, the seat in front of me was broken. Imagen what else is broken in the plane that you cannot see. They are so purposefully understaffed at the check in that that you will be lining up to drop you bags off for about 2 hours. If they see that the line is moving any… Read more

faster than at that pace they start removing staff and send them to do other duties. This is what they did in our line. You will regret every second you spend with this airline.

Worst experience ever, no basic English or whatsoever from any of the staff, we were on a transit flight from Hanoi to Ho Chi Minh, Ho Chi Minh then Perth, our first connecting flight were delayed for 5+ hours, with no acknowledgement on when the flight is going to be boarding, then we arrived at the Ho Chi Minh Intl Airport, and basically got… Read more

told off that we needed to blend in with the cues, eventho all that we needed was our boarding pass, wouldn’t recommend flying with VietJet Air at all, the staff were practically slow and worst experience ever.

These guys are complete con artists. My plane didn’t take off. I was dumped in Seoul airport. Impossible to get money back. The whole email team is probably selling solar panels other than taking calls for crap jet. Never ever give them your money

1 star is still too much for the airline. They harassed my parents at the minchi blah blah blah airport during connecting flight from Delhi to SGA then to Australia for extra weight which is a handbag (ladies handbag) they start asking them $100… Read more

AuD. Please don't book this airline. Better to use other airline instead of this airline. They talk rude and they hold the passport and boarding pass, and asking them to pay money and go. They are a scammer Stay Alert ⚠️

recently took a flight from saigon to melbourne. Had no issues at all. the staff was pretty accommodating with the kids. most of the flight was empty and they let me sit where ever i wanted. only paid $180 for one way flight so cant complain. I mean beggers cant be chosers. Show details

I used 3 Airlines on my last trip to Vietname, and Viet jet was the most reliable, and the staff were accommodating. Ot's one of the better budget airlines. Show details

I was initially hesitant after reading negative reviews, however after taking a couple flights with Vietjet, I am pleasantly surprised. As long as you are short and thin, the seats are fine for short rides (seats are very narrow and I am 5’6” and my knees are just about touching the seat in front of me). On my flight from Bali, we were delayed… Read more

maybe 30 minutes, and from Saigon to Da Nang, the plane left the gate 3 minutes before scheduled departure time. The pilots flew smoothly. I have flown on most airlines in the USA, among several international airlines (Lufthansa, ANA, Japan airlines, and Thai airways), and I found the staff at Vietjet’s check in counter and flight attendants to be helpful and professional. That said, I have heard negative experiences from others regarding long delays (12 hours), however I think these are rare (most delays are just 20-30 minutes). If there is a specific flight you are considering, I recommend just looking up the flight number on the FlightAware website in which you are able to view that specific flights past on time performance and see for yourself. I have looked up my past flights routes before flying which showed generally timely performance. Unlike budget airlines in the USA, it is relatively cheap to upgrade to the deluxe ticket which allows you to choose one of the front row seats for free and includes 20 kg of check in luggage (you can check in 2 suitcases if the combined weight is under 20kg), plus a carry and personal item (my swissgear backpack) with combined weight of 7kg. You can also purchase an additional 20 kg of check in for an extra $8 usd at time of booking. The deluxe ticket cost from SGN to Da Nang cost around $50-70 total which is a bargain if you ask me. I will definitely continue using this airline in the future (just look up your flight numbers history first on flightaware to make sure it is not a route that tends to have long delays on, although I have not personally seen this yet)

As an Australian customer who relied on air travel during a layover at Vietnam SGN to Brisbane, I was appalled by the airport service. Upon disembarking, we were shouted at for any misdirection, creating an unsafe atmosphere from the outset. At the gate, my fellow passengers and I were pressured, shouted at, and herded through additional security… Read more

checks. Furthermore, my bags were checked without explanation or respect for my privacy, even though they had already been scanned. At the check-in desk, we paid for additional seats. During the flight, I experienced a lack of professionalism and courtesy I didn't expect from an international airline. The additional seats I had purchased were ignored. Instead, when I tried to take a seat, I was penalized and left without free food and drinks. Ignored. At the end of this ordeal, my suitcase was missing, which was simply an insult. Please withdraw from the Australian market or improve your quality of service and consider Australian standards of living. Your prices are causing confusion and anxiety among travellers.

Needs banding or retraining to Australian live standards.

Staff retraining - Mandatory customer service and de-escalation training. Airport staf Zero tolerance policy for shouting at passengers. Clear airport procedures - Staff must give correct directions and communicate respectfully at disembarking and gates. Policy to open travel bags without permission, Seat + service policy enforcement - Honour paid seat selections. Staff must not punish passengers for using empty seats and must provide food/drinks that were included. Formal apology + compensation - For the missing luggage, denied services, and poor treatment.

1 star – damaged luggage, followed by a remarkably unhelpful complaints process I flew with VietJet to Melbourne in late February. After collecting my luggage, I later discovered that the telescopic handle had been damaged and could no longer be pulled up properly. At the airport, I did not realise the handle itself was broken. I initially… Read more

thought it was stuck because of the tape around the suitcase. We had also arrived at around 2–3am, so, having no reason at that point to believe the luggage had actually been damaged, I did not think to locate a baggage desk and complete a damage report before finding somewhere to sleep.

I contacted VietJet afterwards to explain the situation and ask about reimbursement for the repair. It took approximately a month to receive a response. After that impressive amount of consideration, I was told that because I had not obtained a damage report at Melbourne Airport, they would not compensate me.

Apparently, passengers are expected to immediately identify damage that is not obvious, in the middle of the night, before leaving the airport. Useful information to know in hindsight.

I am now left to find a repair shop and pay to have the handle replaced myself.

The damaged luggage was frustrating, but the way the complaint was handled was considerably more disappointing. A month-long response time followed by a straightforward refusal on a technicality does not give me much confidence in VietJet’s customer service.

I would not choose to fly with them again.

I recently used VietJet for a family member travelling from Australia to Vietnam and was very disappointed with the overall experience. We paid extra to select a preferred seat in advance. However, at check-in we were informed that the seat had been changed because the aircraft had been replaced. While I understand that operational changes can… Read more

happen, I was surprised that there had been no prior notification and that the paid seat selection was not automatically transferred to an equivalent seat.

When I politely asked whether the seating arrangement could be reviewed, the response I received from the customer service staff was dismissive and unhelpful. Rather than attempting to assist or explain possible options, I was simply told that any complaint should be directed to the airline.

My main concern is not that the aircraft was changed, as operational issues can occur with any airline. The issue is how the situation was handled. If a paid service can no longer be provided, customers should be informed promptly and offered an appropriate solution or refund process without having to discover the problem themselves.

Based on this experience, I found VietJet’s customer service standards disappointing and below what I would expect from an international airline. Unfortunately, this experience has reduced my confidence in using the airline again in the future.

We arrived at the gate 55 minutes before departure, while the gate was scheduled to close 50 minutes prior. Despite being there before the stated cutoff, we were denied boarding. As a result, we purchased new tickets. At the check-in counter, the staff member recognized us from the earlier situation but instructed us to return later, saying… Read more

check-in for our new flight would only open at 12:45 PM, even though it was around 11:30 AM at the time.

We returned as requested. Once again, she recognized us but made no effort to assist or expedite the process. The overall interaction felt unnecessarily difficult and unhelpful. To make matters worse, the original flight we were denied boarding for eventually departed more than 3 hours late.

Unfortunately, this was another disappointing experience. Better customer service, communication, and flexibility would have made a significant difference.

Really rude staff my mom was on flight on wheel chair support on flight VJ935 on 10/05 the dumb butt fool Vietnamese guy as so rude as i asnt there if he done hile was around I would make his eye more small Fool Show details

What a disgrace of an airline. This airline kept on changing one of my flight bookings and didn’t tell me only last minute. Very hard to contact customer service and very unreliable. Also I had to Pay extra to repurchase the change of times, which is wrong since they changed the flight times not me Will never fly with this airline again

Avoid. I was charged x3 time for the same seats even before I got to the airport. I continual phoned and emailed from inside Vietnam to try to resolve issue. Response was another payment link with no seat. In the end my Vietnamese wife went to airport to complain. Obtained seats but were x3 times out of pocket. No wonder they make money by conning people. Flights were late. Better to book with a reputable airline.

I am Jason, an older person in Australia. Vietjet tortured me for hours trying to book on their website as there is no support service. My dates for a flight in 3 months time were wrong for some reason. So when i finally got through to someone i was told it can only be might fault. Im not convinced i did anything wrong in the booking. So then I… Read more

immediately tried to adjust dates. First was told about $35 to rebook so no worries then told 50 dollars, then had to pay 100 because my partner was on the same reservation. It is stealing time and money from people who can't afford it. Now I so much hate Vietjet for despicable treatment. Vietjet service bith land and airside is non existant.

Don’t go by this airline. All my jewellery got stolen. Worth up to $5-6 k and will never be able to get it back again and that was part of my family for many years. I am heart broken.

Flew Brisbane to Hanoi via HCM… Check in is appalling… very few staff, lines go on forever. I needed a wheelchair… a lady bought me one and while I was waiting a vietjet employee shouted at me that I was in the wrong wheelchair… service is not a word they know. Flight was at 11.40 pm plane departed over an hour late… I was asleep and was woken to… Read more

be fed dinner around 2am… just ridiculous… the cabin lights were on the entire trip… Don’t bother to pay to upgrade your seat.. they change planes at the last minute and it’s bad luck for you. Instead of tea or coffee I just asked for hot water.. was told NO! We needed to change our return flight due to an illness they charged us an extra $760 AUD on top of our original ticket… This was my 5th trip to Vietnam and will be my last with Vietjet. We needed to change our flight with Vietnam Airlines and the experience couldn’t have been any more different… no charge… great service… lovely cabin crew… when they found out I was still not well they upgraded us… Unless you’re backpacking spend a little extra… we used vietjet as its the only direct flight from BNE but we will fly Singapore next time. It really takes the shine off a wonderful holiday