Waterco Electroheat Pool Heat Pump

I Had the worst experience with waterco. for 7 months the heater wouldn't work and they kept blaming the installer, they finally sent out their own tech that confirmed the unit is faulty. Now I've been having problems with the eco pump but they again are blaming the installer and want to charge me $200 to send out a tech to have a look and its still under warranty. they are impossible to talk to. Would never recommend them. Show details

Love this heat pump! – I have had this heat pump from Waterco for about 3 months, and have to say, it is absolutely fantastic! The kids think it is the best thing ever, and the whole family have been using the pool so much more than before. It really helps us get the most out of our pool. The pump is super simple to use - I can easily change the temperature settings on… Read more ·  1

my phone. It is also really quiet when operating. The customer service was top-notch and the installation a breeze. Overall, this heat pump has greatly enhanced our swimming experience, and we couldn’t be happier with it!

Reliable and efficient pool heater – Heat pump install was easy, heat pump runs well, ours is run by aquamaster which means it’s all automated, resulting in many more swim days. We have solar panels so zero running cost. Show reply

Keeps the temperature perfect everyday! – So glad we made the move to the waterco heat pump. Swimart team who helped install it were great. We went from solar pool heating which only heat up the pool when it was warm day only or needed consecutive warm days to get it back up to temperature. (Many swim days missed cause it was too cold) We replaced all the solar pool heating strips with… Read more ·  1

electrical solar panels. (More than enough to run the heat pump everyday plus extra electricity into the house.) Overall change over cost was high but worth it to be able to use a pool when you want to. Even with the heat pump, my electricity bills have dropped by more then 80%.

The Waterco heat pump is easy to use. We just set the temp and it keeps it stable all during the swim period. found it’s also very not very noisey at all. (Much quieter then our aircon system)

Best investment ever! – I recently had the Electroheat Pool Heat Pump installed for our pool. The pump heated our pool temp from 21 degrees on the night it was installed to a balmy 28 degrees the very next afternoon, which it now maintains every day. Our pool isn't small either (9.5m x 5m)! The kids absolutely love the pool (now) and I particularly enjoy visiting… Read more ·  1

friends who have a pool in the same suburb but don't get any use out of it because "it's too cold". We used to have a solar heating system, but this pump works much more effectively as we can now install solar electricity panels on the roof (instead) to offset any energy use for the heat pump and the filter. Also, I don't need a whole lot of hot days before the pool warms up, which was a problem with the solar. The system itself runs really quietly (ie it is quieter than our pool filter) - so quietly I have had to check if it is actually running. There is no effort with running the system, you set the temperature to the required temp (28 degrees for me) and it automatically turns on with the filter if the temp is below this The hardest part is I had to help the installer carry it to the pool area (I think it weighed about 100kg) - however, I think this is because it is a quality piece of hardware, so it will last for a long time. I had no problems with installation or dealing with Waterco, I would highly recommend this to anyone. Overall, a 5 star piece of equipment and an absolute game changer for pool use!

Pros - We'll be able to use the pool for months more than we used to; We don't need to wait for days of warm weather for the old solar heating to heat the pool; Frees up the roof for electric solar panels to manage electricity costs. Runs quietly & simple to operate (literally do nothing after installation)

Cons - Heavy, needs more than one person for installation. It's hard to get the kids out of the pool.

best addition to a pool ever !! – has made my pool usable for another 3 months a year Show details ·  1

wxtends my swimming season – excellent addition to the pool. I always found my pool was too cold to swim in. With teh addition of the waterco heatpump I am now jumping into my pool almost everyday for 7-8 months of the year. Well worth the investment. Show details ·  1

Nice looking unit, quite and efficient – The waterco heat pumps offer a great range to suit all needs and budgets Show details ·  1

Great Product – We have been using the Waterco Electroheat Heat Pump for the last few months and it has been fantastic. It heats the pool really quickly, is quiet and really efficient. Show details ·  1

Efficient Heat Pump – I have a Waterco Electroheat ECO-V (25kw) heat pump and have used it a couple of times. The heat pump is quiet, efficient and heats up my pool fast with a pool cover on. Show details

Heater all year – Amazing efficient and heats so quickly all year with a cover. Show details

Great Heat Pump – i purchased a heat pump from swim art which they installed last mouth. the unit is working fantastic, but we had a blackout and the unit stop working i rang waterco and spoke to the colin in the technical department who helped me clear the error. the unit is back up and running Show details ·  1

Awesome Pool Heat Pump – The Waterco Electroheat MKV that I have installed is working very well. Had it installed late last year so have not had the opportunity to really test it till now. Its working very well for my pool (8m+ x 3m+). I have it set at over 30c, took a few hours to get there, but pool feels great. Staff at the local Swimart on the North Shore were also very helpful with advice and some spare parts for the pipes (had to relocate the unit). Show details ·  1

**Update on this review - 9th December 2022: Waterco Electroheat MKIV not worth the money – **Update on this review - 9th December 2022 I would like to thank the Waterco NSW manager, [Name Removed], who made it his goal to solve the issues with the MKIV heat pump not heating our pool. Once [Name Removed] was made aware of the issues below, he was very responsive and made sure that the matter was resolved. He solved the problem by… Read more

installing an Electroheat ECO-V inverter heat pump. The pool temperature is now maintained at 30 degrees.

----------------------------------------------------------------------------------------------------- My advice to anyone considering buying a Waterco heat-pump pool heater is to choose another brand - it does not extend the swimming season or meet the specifications advertised in the brochure, on top of appalling customer and technical services provided by both Waterco and their local suppliers (Swimart).

I purchased a Waterco Electroheat MKIV 23kW pool heat pump less than two years ago and this pump is just costing lots of electricity with very inefficient pool water heating. At times, it seems that the heat pump cools the water!! The most it can do is heat the water by about 1.5 degrees on a very warm day over the course of 8 hours (this is probably mostly due to the blanket). After chasing Swimart (whom I bought the pump from) and Waterco for nearly two months about this issue, a technician was finally sent to inspect the heat pump and reported that the pump is operational (yes, it turns on and there is a water blanket!). It appears that Waterco and Swimart are satisfied that this expensive heat pump does not perform as stated in their brochure. In the brochure for this heat pump it says “Between 10°C to 18°C, it will increase your water temperature by 3°C to 5.5°C a day. Over 21°C you should obtain an increase up to 0.8°C an hour and over 26°C up to 1.1°C an hour.” This is garbage as my heat pump does not operate in anyway close to that detailed in the brochure.

I have provided Waterco with further evidence on the poor performance of the heat pump. On a 20 degree day, the heat pump heated the pool water temperature at a rate of ~0.3 °C/hour and it increased the water temperature by 1.8 degrees over 6 hours. Following this, the pool temperature then decreased from 23°C to 22.5°C over two hours. So, the heat pump cooled the water at a rate of 0.25 °C/hour even though the outside temperature was ~19°C and there was lots of icing on the heat pump. In conclusion, with running the heat pump for over 8 hours on a warm day, it appears that the best that it can do is an increase of 1.3 degrees. I asked Waterco if this is the best that the heat pump can do but they have failed to respond to my email. I have sent 3 further emails, directly to the NSW Service Manager but there has still been no response.

Since Waterco have not responded to my queries, I presume the silence means that they don’t have an answer and that the heat pump is not in good working condition. To be frank, the customer service from both Waterco and Swimart has been appalling. Waterco can’t provide any answers to why my heat pump is performing so poorly. My advice is that you should not buy a Waterco heat-pump pool heater since it clearly does not extend the swimming season, their advertising in the brochure is false and their customer and technical services appalling.