Westinghouse WHI633BC

Good Appliance but My stars didn't align with the dreadful Westinghouse customer service person! – Purchased this product from Harvey Norman, was told the cut-out was EXACTLY the same as the gas cooker it was to replace (Fisher and Paykel CG603 Series) and on paper they both are the exactly the same 560w x 490 d. I'd checked the gas was disconnected safely, called an electrician, made a day/time to fit this off. When the sparkie said 'I can't fit this as these two black screws stick out an extra 5mm, so I'll have to angle grind your bench to make it fit and it may break '. I knew I was in trouble. Shown the two black screws tried to call to find out what to do but didn't get through quickly enough so gave up (paying a tradie an hourly rate), allowed sparkie to do his thing he seemed certain. When I returned to Harvey Norman the sales lady I'd dealt with was most surprised to learn of the issue. She showed me how easily the display model sat into the same size cut-out, there was nothing that obstructed the insertion. The instruction booklet was little help, as the screws are not shown on there at all (why give a diagram that doesn't represent what you are actually installing in full I asked the man from Westinghouse customer service what those screws were in the position for and why didn't they show up anywhere on the booklet? He told me this is a booklet not just for that model but 6 models so they can't all be shown, he said the screws hold it together and the extra amount they stick out would have been calculated into the size of the cut-out...not helpful and not so at all (nor was his attitude) I have to say, he did not care to hear any of my issues. I asked to speak to a supervisor and was told one would ring me back in the afternoon second day, I still haven't had that call back Lol. The appliance itself (having paid the extra money, suffered the inconvenience and cleaned the mess up) is performing well enough to make me happy for now. It's been working around 9 days now an I'm happier than I thought I would be as I had loved the gas but this is very fast to heat, looks good and now that I've got the hang of it there's little difference, luckily even my existing pots work with the induction but after this I'll never buy Westinghouse again (thought it was a mistake, I'd heard bad things about them before but now know for myself :).