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John
John4 posts
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Terrible performance and equally terrible 'customer support' – Terrible performance and equally terrible 'customer support'. Firstly, this cooktop doesn't output anywhere near its rating of 7400W. If you use the power boost on any of the elements, power management will kick in and it will basically limit power delivered to all other elements. The manual mentions power management but it doesn't explain in any technical detail how it works or what the power limit is for each zone. The stated power specifications in the manual are nowhere near accurate either. The centre element is supposed to push 3600W in boost mode but I measured a measly 2000W.

I tried calling Westinghouse and their customer support people are absolutely useless. I was hung up on 3 times before I could even ask my question and when I did get through to speak with someone, they had zero technical knowledge of the product and said that they don't have anyone there who can provide technical support and palmed me off to a local repair centre who couldn't answer my question either (which is expected since they don't manufacture the product and I wouldn't expect them to know). How can you manufacturer a product and not provide technical support to customers? I'll never buy another Westinghouse/Electrolux product ever again.

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