Westinghouse 700L Side by Side WSE7000 Series

Never again – Like the lay out of this side by side fridge freezer however we too have that black goo oozing out of our fridge. If we don’t keep it wiped off it sticks to the seals which will break them eventually. The only thing we found that will dissolve the goo and clean it of is kerosene. Not happy and would never purchase again. Show details

Door issues – Same problem as articulated by [Name Removed] from Sydney. I recently noticed that the fridge side door was no longer square to the fridge and the bottom part of the door was projecting out, such that the seal was no longer making contact. The hinge mechanism on the door is plastic. This plastic has collapsed into the door and the door is no… Read more

longer square around the hinge. The action of opening and closing the door has further worn down the door and hinge, worsening the problem. A real shame since we've had no other issues with this fridge and certainly no "black ooze" issues as others have described.

EDIT - Contacted Westinghouse. Was offered a solution that involves buying the hinge mechanism and a new door set (have to buy both for colour matching apparently). All up the cost was close to $1000. Why would I spend that when I don't know when the new hinge/door setup will fail again due to poor design?

How to (partly) solve the problem – I've had the same problems as anyone else. Black goo oozes from the joints at the bottom and ruins the seals. Westinghouse originally took it away to fix the problem but it soon returned. It's a design fault and they should replace all units with a different model free of charge. However, I had the seals replaced by a third party for $200. And he… Read more

recommended using a smear of vaseline on the seals to help protect them. I had tried everything to clean the gunk off - soap, solvent, WD40, alcohol, domestic cleaners, you name it - nothing worked. But...vaseline seems to disolve the stuff.

So now I clean the crap off every few weeks as it builds up and before it becomes a problem, and the seals are holding up just great. OK, I shouldn't have to be doing this, but if you want to prolong the life of the fridge, then keep a tub of vaseline handy together with a sponge/scourer and you'll be ok.

Black tar like goo leaking at bottom seal – Have had this issue for the last few years and have just persevered and cleaned it - it's been a reliable fridge thats well laid out, purchased in 2013. However really disappointed in the continuous black goo build up around the bottom seals. I'm over cleaning them up and it's now affecting the seals. Disappointing and won't purchase another Westinghouse product again. Show details

A nicely arranged fridge with APPALLING DESIGN & BUILD FLAWS – I just had local service people out to deal with both the seals and the failing freezer (9 years old); they told me that there are no parts to replace the door seals and you have to get special people out to 'form' the seal on site! Further more - before I had the information on who these specialists were - was later told that the evaporator had… Read more

failed as a result of the original design flaw in the fridge. Apparently, approx, five times too much black 'mastic' (sealant) is filled into the cavity between the compartments, causing a cyclical problem where the one issue exacerbates the other. Oh yes, and apparently the evaporator and it's associated parts can't be practically replaced anymore. Westinghouse Customer ‘Care’ have tried to defend their poor product & absence of parts, by calling it “obsolete” yet it was still being sold 4 years ago!! I AWAIT A FURTHER RESPONSE from Westinghouse but if I have no luck, it will be another of these appalling fridges rendered useless after only a few years, requiring not only removalist fees, tip fees and a refrigerant removal (degassing) fee. CLEARLY, the fridge is not fit for purpose and hasn’t fulfilled an average person’s expectation for the natural working life of a quality fridge, as described under Australian consumer law. As it’s a DESIGN FLAW, and failed through no fault of the owner, it should be replaced in good faith by Electrolux.

Multiple issues bought new for young family – First issue was the heat of the dividing panel. I’m unable to remember how this was rectified. Second issue was the failed cooling fan at the bottom of the fridge. Caused the drip tray under the fridge to over flow and had water everywhere. A local repairer fixed this at our expense at about the 4 year mark. Third issue is the control panel… Read more

isn’t working and there are no cooling functions just the freezer light comes on. Had an almighty mess to clean that afternoon.

Is the control panel issue a simple plug n play swap out or is it a more costly repair? We’re at breaking point with this fridge, using a chest freezer and 12v fridge at the moment.

Thanks

Adam

Poor quality fridge – This fridge has been a nightmare since the beginning. 3 times it has stopped working on me. The first 2 were just 24 hr blips until the last which echos the failures of others (control panel dead, no cooling, light on freezer works). My parents bought the exact same fridge second hand on my recommendation and theirs didn’t last 12m (it was only… Read more

12m when they got it) for them it was a bigger deal as it was at their holiday home and was left for weeks before being found, for me it was just 2 days before Christmas with $600 worth of food in it. Westinghouse you are on the don’t buy list for me.

Damaged seals and disgusting black silicone or tar leaking – Purchased Westinghouse WSE7000SF 700 litre side by side fridge from the Good Guys and there has been a disgusting black silicone/tar leaking from the bottom and the seals are breaking due to the tar pulling at the seals every time I open the doors. The fridge door now won’t close properly due to the seal coming out. I have since had a look at… Read more

various reviews on the fridge and it would appear that this is a common problem with this fridge. If you are considering this type of fridge make sure you do your research. I will be contacting Electrolux with this problem as this is a manufacturing fault.

I am very disappointed.

Leaking black tar damaged freezer seal – For the last 2 or 3 years a thick black tar like substance has been coming out of the joints at the bottom of the fridge and freezer causing the doors to stick when opening. 1 week ago we noticed that the freezer seal had pulled away from the door due to the sticking to the tar on opening. I have scraped the tar away on a number of occasions prior… Read more

to the latest problem. Upon researching this particular fridge this appears to be a common problem. Also confirmed this is a manufacturing fault when I contacted 2 repair people to rectify the problem. Surely this fault should have resulted in a recall. Certainly will not be considering this brand when I update appliances.

Black tar / oil leaking from bottom of unit – We purchased a Westinghouse the WSE 7000 SF fridge/freezer from good guys grepp cross SA 2014 as a wedding present, cost $2,200. It worked perfectly until 2021 when black tar black oil leaking from the bottom of the unit where the doors come together. I resorted to cleaning the deposits of tar off the doors and the fridge/ freezer unit every… Read more

couple of months, but now the black tar discharge needs to be cleaned off every couples of weeks, and now and is hot to touch & has a bit of a noise some times. Has caused seal to rip of the bottom off the fridge and freezer, as it sticking to it, my research into this on the net, has show me that this is a common problem that westinghouse has know about from 2011. Which is very poor to know. I have had a Westinghouse fridge/ freezer befor for over 25 years, and never had a problem. A Westinghouse fridge/ freezer should not have this problem on a short time in ouning it. How do i get this fix & how much am i looking at $$

Westinghouse is a hopelessly rubbish company - Stay away - Broken Door Hinge – We've had this fridge for some time now and it has been suitable. But just recently, the fridge side has not been cooling sufficiently. Looking closer at the door and seal, I noticed that the door was no longer square to the fridge and the bottom part of the door was projecting out, such that the seal was no longer making contact. Closer… Read more

inspection of the hinge showed that the hinge mechanism on the door is plastic. This plastic has collapsed into the door and the door is no longer square around the hinge. The action of opening and closing the door has further worn down the door and hinge, worsening the problem.

I have called Electrolux to find out the cost and availability of a replacement door (the hinge mechanism on the door is formed as part of the door and looks like it cannot be replaced and it appears that complete door replacement is the common fix) and was advised that this door was no longer available.

I was advised that I should call around various repair shops to see if they might have a door or know where to find one.

All I can say is that this will be the last Westinghouse product I ever buy (Including all other Electrolux Products). I shall also be advising everyone I know to do avoid these rubbish products.

How hopeless do you need to be do design products so poorly ? I can only imagine the shame that George Westinghouse would feel if he was alive today to see how his name was being tarnished by poor quality engineering of the company that bares his name.

Considering this is a common problem for this fridge, there should have been a recall for everyone made to address this issue. But because we live in a society where consumer rights have been eroded, we are just expected to cop it and be happy.

What a hopeless company. Either fix your designs or close your doors.

Beeeeeepppppiiinnngggg ALLOT – We have had the same fault as many others on this forum. It has some thing to do with the freezer, have to open the door reset the alarm. The technician had a look said that it was a compressor area fault and needed a gas licence to check it. Said its not worth it as it would cost app. $600 to fix but was no guarantee it would last. Show details