Westinghouse WVE6516

After a lot of investigating we purchased the Westinghouse model WVE6516SD. I did the installation, my electrician connected and issued a compliance certificate for warranty requirements. Albeit the height and level adjustments were a bit finicky I achieved a perfect fit into the cabinet using spacers from Bunnings. The Westinghouse instructions were exceptionally good and overall, installation was easy. The two Westinghouse mounting screws are 20mm long and way too short for chipboard cabinets, with added stress due opening and closing the oven door. Westinghouse, this is penny pinching - the length of these screws should be 30mm.

The oven is exceptionally well insulated and there is no notable rise in room temperature with the oven on. No odd odours or any issues. Build quality is also good - in fact, better than many premium opposition brands.

Unfortunately, there is one huge downside. This oven does not display the current temperature at all. It operates totally blind. Unlike many ovens, this one is all about trust, and little else. We made the fatal mistake by assuming that this basic feature would be standard. We now have to rely on the accuracy of the oven thermostat, and an almost unnoticeable tiny green light that goes off when the set temperature is reached. Sometimes, after baking one may want to put the food back into the oven either to cook more or to reheat. Not knowing what the temperature is, the oven may either be too hot or too cold. So one would have to start all over by resetting the required temperature and wait for the green light to go out. It's the most ridiculous and stupid scenario. Also, one has to stand far back to see the green indicator light. Our perception went from disappointed, to flabbergasted and then disgusted.

Called Westinghouse customer care. Their response was that the "missing" feature was only on their premium models with all the bells and whistles. Well we looked at those and were put off as most of these added "premium " options were nothing but slick marketing. Gimmicky features like a self-cleaning ovens and more. And no difference as far as build quality goes. We have learnt from experience that more often than not, more means less and more for maintenance and replacement costs.

Westinghouse service was really good. Initially, the assistant listened intently and was thorough throughout the conversation, taking notes and a promise of a callback. They did call back and again, the assistant was exceptionally pleasant to deal with. She concurred with my sentiments but couldn't offer any recourse but an apology. Even after I had pointed out that had we known, we would never have purchased this oven. In my opinion, a temperature indicator gauge should be a standard feature, on all ovens - full stop.

Ratings. For customer service: 5 Star. For build quality, reliability and installation instructions: 5 Stars minus 3 Stars for the inadequate fixing screws and the missing temperature indicator gauge.

Westinghouse WVE6516DD review New oven. Quality control is questionable . Claims of made in Australia make Australian made look bad. A missing screw on on the top cover, scratches on the cover of the fan forced element and two small dents on the enamel part of the base of the oven (which might affect the enamels structural integrity).

Emailed Westinghouse / Electrolux asking please arrange replacement of the oven with a new fault free oven.

[Ticket: 11693115 ]

My new Westinghouse oven (model WVE6516SD) was recently installed, but it was faulty from the beginning. I was unable to use it due to a terrible smell that spread throughout the entire house. I submitted a complaint to Electrolux (the parent company of Westinghouse) regarding the odor. After many back-and-forth communications with their customer support team, I finally received a replacement oven—the exact same model—after waiting three weeks. Unfortunately, the new oven had the same persistent smell, even after multiple thorough cleanings and wipe-downs.

I again reported the issue to the retailer and was contacted by Electrolux support. I was told a technician would need to inspect the oven before any further action could be taken, but they were unable to confirm when the technician could actually attend. As a result, it has now been over a month and I still cannot properly use the oven. The unpleasant odor continues to linger and has spread throughout my kitchen.

To make matters worse, I had a very disappointing experience with the Electrolux escalation team. The staff member was unprofessional, raised their voice at me, and abruptly hung up the phone—without listening or showing any empathy. I reached out for help, only to be met with rudeness and complete disregard for my concerns.

This has been the most frustrating customer service experience I have ever had. I expected far better service and product quality from a company like Electrolux.

This entire situation has caused me significant stress. I’ve even had to take time off work multiple times to accommodate technician visits. Based on my experience, I would not recommend purchasing a Westinghouse oven, as it has been extremely disappointing.