Don't get this card. Travelled to USA. Card would only work on Bank of America ATMS if u could find one. Time and time again Arms rejected card. Rang help line they stated no problem with card. Still didn't work. Luckily my credit card worked or I would be buffered. Not good enough Westpac for promoting this product. Also you can obtain the balance but not transactions.
- Verified customer
Don't use it!
I got the Westpac Global Currency Card because I am their customer and wanted to support them. However, this has become a nightmare. I deposited money into the account and converted to Singapore dollars before I left Australia. The card worked for a few times then stopped working. I then tried to activate the secondary card on line. The website tells me there was an error and that I would have to call Westpac. As I'm overseas, it would be too expensive to call them.
I then wrote to a banker I know. He called Global Currency Card Centre. Apparen...
Charged $4 for using the card at a Westpac ATM
I used my global currency card to withdraw money at a Westpac ATM yesterday and I was charged a $4 fee. According to the PDS, no fee will be charged if you withdraw money from a Westpac ATM. When I called up the Customer Servce line I was told that it was a system error and that they were looking into it. When I asked the staff if I would be refunded the fee, she was unable to confirm if that would happen or when it would happen. I am disappointed with her response to say the least. Westpac should make some kind of announcement or notify cardholders about this system error and assure them that they would reverse the fees charged as soon as they are able to fix the problem.
Waste of time
What a way to start my holiday. I am trying to access my money in Hong Kong. My card has now been blocked because i tried it at the bank i was told to use by staff at westpac global, i reset my password three times, still not able to get my money. I have phoned Westpac 6 times on their os no, no answer. Will never use this card again its rubbish, frustrating and a waste of time. Just use cash its less hassle!
Less than one star
This is a sham
I have been trying to get the balance of the funds from my GCC put back into my Westpac account.
The bank had so many convoluted processes. The internet banking system is not user friendly and requires separate GCC access to your main banking. By presenting myself to one of the large branches in Sydney city Westpac finally said they would arrange the transfer. It is now over five weeks and nothing happened.
I have put in a complaint with their dispute resolution team and still no resolution. They say they are monitoring the funds...
This card is a total waste of money
We used this card for 4 months while traveling in Europe and the US.
Mostly it just gave us problems and we would never use again.
We had real difficulties accessing the online system to see the actual balance since we had loaded it in 3 different currencies. It just wouldn’t load despite having solid 3G status. So a few times the currency got “exchanged” from another currency type without our knowing as we couldn’t see the balance. This was annoying as we were working in the dark and got charged a lot of fees.
Then our card got blocked random...
Lucky to get even 1 Star!
I’ve used this card three times in the States and won’t be using it anymore.
Besides the fact that most financial institutions are just greedy, it gives a terrible exchange rate. Then when you exchange it back, it gives you an even worse rate.
The ATM fees are rediculous. They claim ‘X’ amount of free partnered ATM’s but they’re next to impossible to find.
I think the worst feature is that it’s linked to my Westpac account so the money goes in immediately via transfer, but when I elected that same account to return the unused holiday money, ...
I wont be getting this card again I have lost hundreds of dollars in charges so even though the AUD is more than the NZD it made no difference as the money that should have been saved was swallowed up entirely with fees!...so I will be cutting this card up and closing that account in the coming days for sure.
The app doesn't work. Couldn't access my account via any device without activating my card each time with new password each time. I am so frustrated and angry that I was sold such a dud. Westpac have the wrong website on the paperwork and wasn't until I called the contact centre that I was informed the correct address to login. I have wasted so much time, including on the phone and in a branch trying to get the cards to work as they should. Even the Westpac call centre couldn't get it to activate via the app. Totally regret going to Westpac!!! I now have 2 days left before I leave for my trip and no time to get another card delivered.
Couldn’t even get a card without being Westpac customer
I clicked on an ad for this product when searching for travel cards online. I attempted to sign up for this at the Westpac branch in Queen Street Mall in Brisbane, as there is no way to sign up online unless you’re a customer already and have internet banking access. There was supposed to be a bonus $50 on signup, neither staff member I spoke to had heard of the promo, but quickly found it on their internal (intranet) page when prompted. I never got the card, as despite all their advertising, both staff said I had to be a Westpac customer to si...gn up, despite that not being a condition on either their website or in the advertisement. Staff tried to pressure me into opening a transaction account, with monthly fees associated. It’s a shame, because I actually fit the use case for this card as it has free withdrawals in Ukraine at a preferential rate.
Westpac Global Currency Card - Catch 22 Customer service
The expiry date on our Global currency card corresponded to when we were away travelling. We went to local Westpac Branch so see if the Currency Card could be issued a few week earlier than what we envisaged would occur automatically.
The branch response was "sorry cannot help, call the 1300 number". As the card is linked to my wife's customer number (although we have a joint account) she called the 1300 contact. After answering several questions regarding ID (full name, DOB email etc), then they started asking detailed questions about balan...ces and transactions. However she could not answer these questions as our last significant use 2 years ago on previous travels, and reloads were by me ready for next trip. She was not given opportunity to either talk to me or log onto the account on-line to get this information. Rather the customer service operator immediately suspended the account for "security reasons" as if her service request corresponded to some malicious hack attempt, and advised my wife she would need to go to the the local branch to prove her identity, un-suspend the account. Now my wife has to organise to take time off work to get to the bank. Back to square 1, (or maybe a better solution is to permanently end the loop.)
A useless piece of plastic
I have been travelling in Europe. In fact we have travelled throughout Europe for the past seven years , four months each time. We have used the Westpac normal debit and credit cards and found them to be fair..albeit the 3% charges etc . We tried the global card and to our disgust it was at a higher rate than what we were paying and still had transfer fees if it was not one of the affiliated banks. To test it...we withdrew the SAME amounts at the SAME time from the two cards...then checked the transaction statements. So the currency card is not worth it...it cost more !! In addition ..it is NOT linked to my normal Westpac accounts and sign in procedure, which in itself is a pain . Will be ripping it up.
Westpac Global Currency Card
Do not recommend this card. Dont bother and dont waste your time and money. I am a long time customer with Westpac. So was very surprised at the lack of quality and lack of service of this product.
REASONS and personal experience.
1. Westpack branch staff clearly state their unwillingness to communicate with the Global currency card staff.
2. If any issues like card is blacked, they do not notify you and when calling them they will not give you reason. You need to go to a branch to verify your identity. How is one supposed to do this when ove...
Very good during the trip, the trouble came later
I am a long time Westpac customer and used the Global Currency Card for travel throughout the USA. I had no issue using the card during the trip, nor was there any issues with topping up funds along the way via the mobile app. I though it was going well. The only issue I had and it is a significant one, is that the card still had pending transactions after the trip had ended and they continue to be extremely difficult to clear.
The two major transactions that have my money held were for over AUD$2000 for hotel reservations. I paid at check...out with another card but had reserved the booking using the Global Currency Card months earlier. The hotel says that they have cleared those funds and it is being held by Westpac. Westpac Global Currency Card assistance were less than helpful and kept saying they are unable to help and I need to wait for the expiry period of the transaction, which is another month away. The hotel even asked for the bank to contact them, but the Global Currency help line said they are only an inbound call centre and cannot make external calls. They wouldn't even ask a supervisor to contact me, again stating the reason that they are only inbound calls. The hotel said I must be dealing with a small town bank, I said hell yeah I must be. The two solutions left for me are to wait for the expiry on the transaction or to ring the USA again and ask the hotel to send a fax to Westpac asking for the funds to be cleared. The hotel didn't believe it was their issue when I rang them the first time, so I will have to ring them again to get this to happen. I won't know if they actually do it or not and only the hotel and Westpac will know, so the funds might not be cleared after this expense and trouble anyway. It is a shame, I was a fan of the card during its use. The help line is poor and tarnishes what would have been a good product. Be wary of pending transactions, your money is held up for some time, even if it is clear it is owed to you. The bank website says that they will act on your behalf if there is a dispute, but it turns out this is not the case with pending transactions, only actual processed transactions. The sceptic in me says that is a good thing for Westpac to have my money held like this for another month. Final verdict, good in theory, just let down by the help line and policies that do not look after the customer. Now I'm off to make overseas calls again.
DONT. Just dont.
18months in i will explain why tonight i ditched it. I will also share what to use instead.
1. Its bloody terrible. A card managed by the credit union association not Westpac. While its now integrated with Wpac online and updates in real time it sucks. Real bad. Read on.
2. A separate login and dodgy app that doesnt always equal the website
3. Really really expensive. If you use a westpac partner atm its free but thats rare.
4. They continually block one or other card.
5.Support is farked. Its appalling. They have twice block the card because...
Travelled to USA. Card worked fine for transferring funds from my westpac account and into USD. Issue is 30 days for hotel pre auth to clear. The hotel advised and then sent clearance details, but the amount is still pending. Questioned why this 30 day period isn't written in the PDS or anywhere for that fact. They said it's the merchants terms, not theirs. What a load of crap. It's almost $2000 Aud of my money just sitting... Where?
Not to mention, when I bought the card there was a $50 cash back offer. I've just found out you don't get that ...
Horrible Customer Service!!
Traveled to Chile and opted for this card as it promised no fees.
In actual fact, I was charged CLP6,600 (AUD1 = approx CLD485) everytime I debited from the supposedly fee-free partner bank, SCOTIABANK.
It was cheaper to use Banco Estado (CLP4,900).
But that's besides the point.
As soon as I withdrew, on my first day, I contacted the bank and told them I w being overcharged, the customer service woman was soooo rude, questioned me and told me that it was hard to believe because it had never happened before. That no one had ever called with su...
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Questions & Answers
I transferred $200 onto the global currency card but it has not appeared on the card yet! Is there a delay or has something gone wrong?
Has anyone else not been able to recover the unused funds from their Westpac GCC card?
Is it instantaneous to online revert the balance on my GCCard from $sg to $AUD
Yes. Transferring money onto the card and changing currency is instantaneous.
The only delays appear to be getting your remaining balance back off the card and into your other accounts when you don’t need it anymore.
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