Westpac Travel Money Card

Loaded my card with Euros. Each ATM transaction blocked so no cash available. Tried to book rail tickets and card transaction blocked. Extreme difficulty in getting my call answered. Finally got someone to answer. Told I hadn't activated my card. I had. Told the transactions were blocked as they were 'suspect' but I was trying to book on French Govt train site. Told to call back during business hours eventhough the Travel card app says 24hr support. Cost of call was exhorbitant. No help from Westpac at all. This has been going on for 2 weeks and still can't use my card. Having to rely on friends and family for money. Thanks Westpac.