Scamming with the on-line quote system. Very dissapointed, had to hang up on a rude salesperson.
Scamming with the on-line quote system. Very dissapointed, had to hang up on a rude salesperson who rang me 10 seconds after I had submitted online quote. My experience is identical to that of Helen Abbot on 18-Oct-19
Scamming to get a sales person to you
Just went on-line to get some quotes for Landlord Insurance. Came upon Youi. Going through their supposedly "On-Line" quoting you get to the end page and they want your personal details including name, email and telephone number. Why ? Isn't it supposed to be "on-line quote" ? How does these information effect the insurance premium? You think you are clever and put a wrong number. Ooops, you need to put in the "special" code that they just texted to your wrong phone number (You feel guilty for the person that got the text). So you go back and ...put your real phone number. You get a text with a code which you put in the "On-line quote" form. The estimated quote appears. Wow !! its twice all the others that I got. And just before you had the chance to pickup your jaw from the floor, the phone rings. Guess Who is calling to see if they can help you beat their own "on-line" quote. Get lost Youi. Never will I call you again you scammers
After the first 12 months and upon renewal my insurance policy it went up by $486.00 annually (approximately 23% increase). Hence I cancelled on the spot without any hesitation, went elsewhere and ended up getting the same cover cheaper than my first year with Youi.
I was advised by the consultant that if I increased my may be a little cheaper.
Waste of time
I tried to get a quote from Youi. It was a momentous struggle. The website is a little misleading - it takes the house details but won't give you a quote. You get called by a Youi rep who spends half an hour collecting further details and then gives you the HARD SELL. The phone operator was grilling me about Asbestos, but Youi didn't seem to understand that I didn't know. After all that the quote was almost three times more expensive the cheapest competitor.
Waste of time.
Have just switched to YOUI from a competitor company for Landlord insurance, after being with the other company for 9+ years. The YOUI policy price was fair and the customer service representative Graham was very helpful over the phone.
I'm hopeful that should I ever need to claim, the product will live up the the sales pitch!
Great agency across a number of different policies
I have car, home and investment policies with YOUI. All my claims have been dealt with professionally and promptly. Would (and have) recommend to anyone. The only policy I don't have with them is for motorbikes. YOUI themselves advised they could not match current policy and should stay with current provider. Excellent cover, service and speed of assistance
Your Outstanding Unbeatable Insurance...Youi
Customer support was really extraordinary, as I initially had car insurance. When i was told of other types of insurance that Youi do, I decided on some landlord insurance for an apartment, which i am purchasing.
As well as a building and contents policy for a house.
Everything possible was done to give me the most pleasing outcome in each case.
Thank you Youi!
Youi are liars and cheats
Youi charged me for landlord insurance and all along only gave me house insurance claiming it was landlord insurance. So after decades of being with them, and then making a small claim due to a destructive tenant youi are now refusing to honour a small claim - they are liars and cheat. I have cancelled all my insurance with them and suggest others do the same. They might be cheap, but they are disgusting and pathetic. They only want your money and will not pay back.
June 28th 2017 Update: not cheap at all
Youi might be cheap but when it comes to claims you find out why they are "competitive" in that they do not
honour claims and make all the excuses in the world to get out of their responsibility.
I found youi better than other insurance companies
I have 5 Rental properties. I had an issue with 2 properties. Two different insurance companies. I found I had no trouble with youi got the problems fixed with my own trades and sent the receipts for claim. All done in a 2 weeks and rented back out. There was only one excess for the whole of the youi claim. Other house was with a different company, it took 3 to 4 months for the claim and I found I had to wait for there prefer company to fix which took for ever. In the end the damage was way to much for the claim so they only wanted to pay me ou...t the max they could. So I was out of pocket a lot of money. There landlords insurance had a number of different headers under it so you had to pay out not one excess but 4. Eg rent default, damage, theft and Brocken glass. I also found that youi covers for the length of lease as other company only paid for max 12 weeks. This was an expensive lesson so I hope this helps other people out there.
- Verified customer
Incredible Customer Service.
I could not believe how much money my original insurance company wanted to charge me once I decided to rent my own home. I was very lucky with all my tenant until the last one who for some unknown reason caused drain blockage a few times and finally decided they would not pay for a plumber's service.. they attempted to fix the issue themselves and did not advice anyone of the damage they caused.
The entire Ensuite had o be pull out, all the porcelain tiles, 2 pack vanities, etc. Youi, sent their assessor the next day and informed me of the d...
Expensive, terrible cover, even worst customer service!
I got a quite from youi that turns out to be a lot more expensive than other insurance providers. The process of getting a quote from the is also very lengthy and annoying. You have to first fill in the online application forms, then someone will call you right away to ask what it feels like 100 more questions. I cannot see why they cant make the whole process online, as all the call centre was doing is also filling in forms for us in their computer. But NO, with youi you have to go through the whole process and it took close to an hour.
I t...hought because they were very thorough, they would have offered cheaper covers.. But NO. Then I got the quote and the call harrassment began. I got calls from youi twice to three times a day for the next week, every single day to follow up on the quote. This is the most annoying thing ever as they seem to be really pushy to want to get business out of you.. And thay what really put me off. Then it got to a point where i replied one of their email saying STOP Calling me. You know what happened after that, someone from youi called me and asked if they can help me. To which I replied, NO just stop calling me. Then the lady said, yes that was what the emailed said but she was just wondering if there's anything else she can do to help. Are you freaking kidding me??!! The whole experience just put me off there and then!
Questions & Answers
Hey Youi representative monitoring this site.
Is it true that Youi New Zealand has been forced to sell off the business because of the criminal convictions Youi was charged for in the courts of NZ. Is it true that Youi New Zealand is being sold to Tower Insurance. Is it true that Youi Australia is to be sold off to IAG Limited ?.
Hi All, does anyone have Landlords insurance for a strata unit? When I started the online quote process, a pop up advised I can only request contents insurance for a strata unit. I was after a landlord package that included damage to fixtures and fittings and loss of rental income. Thanks
We have options that we can add to a contents policy; “Fixtures and Fittings upgrade” and “Lessee/Tenant Default and Damage”. To start the online quote, after selecting “Landlord”, please select “Contents” with a minimum value of $5000. We may need to call you from this point to ask some additional questions & complete the quote.
There’s more info on the cover in the PDS on page 21 - https://www.youi.com.au/GetPDS?riskType=BUI
Would you like you like me to phone you to walk through the process? - Jeremy
Hi Olive. AVOID Youi full stop. They are the only insurer that has been criminally convicted on 15 charges and are under investigation by the Royal Commission Inquiry for NOT PAYING CLAIMS. In addition, Youi NZ has been sold off to Tower Insurance and there's whispers that Youi Australia is up for sale with IAG a likely buyer. Cheers
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.