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Youi Landlord Insurance

Youi Landlord Insurance

3.1 from 17 reviews

Reviews

3.1

17 reviews
5
(8)
4
(0)
3
(1)
2
(1)
1
(7)
  • Value for Money
    1.0 (3)
  • Transparency
    1.0 (2)
  • Customer Service
    2.0 (2)
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Extremely high premium

published

Went through all the questions over the phone, only to arrive at $8000 per year premium, over $7000 more than my current insurance. They said it could be due to asbestos or the fact that the tenant lease period is expired and they are currently on month-to-month.

Customer Service
Value for Money
Claim MadeNo
PABLO

PABLOVictoria

  • 4 reviews
  • 10 likes

Scamming with the on-line quote system. Very dissapointed, had to hang up on a rude salesperson.

published

Scamming with the on-line quote system. Very dissapointed, had to hang up on a rude salesperson who rang me 10 seconds after I had submitted online quote. My experience is identical to that of Helen Abbot on 18-Oct-19

Transparency
Customer Service
Value for Money
Claim MadeNo
See all answers
Helen Abbot

Helen AbbotBrisbane

  • 6 reviews
  • 22 likes

Scamming to get a sales person to you

published
Transparency
Value for Money
Claim MadeNo
1 comment
Helen Abbot
Helen Abbot
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Greed

published

After the first 12 months and upon renewal my insurance policy it went up by $486.00 annually (approximately 23% increase). Hence I cancelled on the spot without any hesitation, went elsewhere and ended up getting the same cover cheaper than my first year with Youi.
I was advised by the consultant that if I increased my may be a little cheaper.

Insurance claim madeNo
1 comment
Youi
Trevor D.Youi
Meyi

MeyiSydney

Waste of time

published

I tried to get a quote from Youi. It was a momentous struggle. The website is a little misleading - it takes the house details but won't give you a quote. You get called by a Youi rep who spends half an hour collecting further details and then gives you the HARD SELL. The phone operator was grilling me about Asbestos, but Youi didn't seem to understand that I didn't know. After all that the quote was almost three times more expensive the cheapest competitor.

Waste of time.

Insurance claim madeNo
1 comment
Youi
Trevor D.Youi
MarianneP

MariannePLakesland, NSW

  • 5 reviews
  • 3 likes

Hopeful

published

Have just switched to YOUI from a competitor company for Landlord insurance, after being with the other company for 9+ years. The YOUI policy price was fair and the customer service representative Graham was very helpful over the phone.
I'm hopeful that should I ever need to claim, the product will live up the the sales pitch!

Insurance claim madeNo
1 comment
Youi
Trevor D.Youi

Great agency across a number of different policies

published

I have car, home and investment policies with YOUI. All my claims have been dealt with professionally and promptly. Would (and have) recommend to anyone. The only policy I don't have with them is for motorbikes. YOUI themselves advised they could not match current policy and should stay with current provider. Excellent cover, service and speed of assistance

Insurance claim madeYes
Maggie

Maggie

  • 2 reviews

Landlord Insurance

published

Customer support setting up this insurance policy was excellent - Maree was very knowledgeable and explained the components of the policy in easy to understand language . Her follow up call was appreciated.

Insurance claim madeNo
Peta

Petataroom

Your Outstanding Unbeatable Insurance...Youi

published

Customer support was really extraordinary, as I initially had car insurance. When i was told of other types of insurance that Youi do, I decided on some landlord insurance for an apartment, which i am purchasing.
As well as a building and contents policy for a house.
Everything possible was done to give me the most pleasing outcome in each case.
Thank you Youi!

Insurance claim madeNo
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9dogs

9dogsdeeniliquin, nsw

  • 4 reviews
  • 28 likes

Youi are liars and cheats

published

Youi charged me for landlord insurance and all along only gave me house insurance claiming it was landlord insurance. So after decades of being with them, and then making a small claim due to a destructive tenant youi are now refusing to honour a small claim - they are liars and cheat. I have cancelled all my insurance with them and suggest others do the same. They might be cheap, but they are disgusting and pathetic. They only want your money and will not pay back.

June 28th 2017 Update: not cheap at all

Youi might be cheap but when it comes to claims you find out why they are "competitive" in that they do not
honour claims and make all the excuses in the world to get out of their responsibility.

Insurance claim madeYes
Lorraine

LorraineWestern Australia

I found youi better than other insurance companies

published
Insurance claim madeYes

Quote on building insurance

published

I obtained a quote on building insurance and found Youi to be competitive in price and offer extra services which would be valuable in the event of a claim. Very happy Youii customer.

Insurance claim madeNo

landlord insurance and building insurance

published

good value, Jason was very easy to understand and explained the policy very well,
the policy was easy to set up it didn't take too long,
i was very satisfied with the customer support

Insurance claim madeNo

Great service

published

Looking for quote on Line and with in 2 minutes received a phone call with help. Just great service at a very good price, and because I have 2 other policy's with Youi received a 20% discount.

Insurance claim madeNo
  • Verified customer

Incredible Customer Service.

published
Insurance claim madeYes
Landlord Insurance

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Expensive, terrible cover, even worst customer service!

published
Insurance claim madeNo

Youi building/landlord insurance

published

Youi landlord insurance is really bad ...they just want your premium and don't care about your claim they reject most of the claim...citing its not damage it's repair and maintenance...don't go with them.

Insurance claim madeYes

Questions & Answers

Boris Yasminsky

Boris Yasminskyasked

Hey Youi representative monitoring this site.
Is it true that Youi New Zealand has been forced to sell off the business because of the criminal convictions Youi was charged for in the courts of NZ. Is it true that Youi New Zealand is being sold to Tower Insurance. Is it true that Youi Australia is to be sold off to IAG Limited ?.

1 answer
PABLO
PABLO

Hi Boris, not sure on any of your questions!. Sorry I can't shed anymore light on this subject! I'm not surprised though!

Olive

Oliveasked

Hi All, does anyone have Landlords insurance for a strata unit? When I started the online quote process, a pop up advised I can only request contents insurance for a strata unit. I was after a landlord package that included damage to fixtures and fittings and loss of rental income. Thanks

2 answers
Youi
Trevor D.Youi

Hi Olive,
We have options that we can add to a contents policy; “Fixtures and Fittings upgrade” and “Lessee/Tenant Default and Damage”. To start the online quote, after selecting “Landlord”, please select “Contents” with a minimum value of $5000. We may need to call you from this point to ask some additional questions & complete the quote.
There’s more info on the cover in the PDS on page 21 - https://www.youi.com.au/GetPDS?riskType=BUI
Would you like you like me to phone you to walk through the process? - Jeremy

Boris Yasminsky
Boris Yasminsky

Hi Olive. AVOID Youi full stop. They are the only insurer that has been criminally convicted on 15 charges and are under investigation by the Royal Commission Inquiry for NOT PAYING CLAIMS. In addition, Youi NZ has been sold off to Tower Insurance and there's whispers that Youi Australia is up for sale with IAG a likely buyer. Cheers

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