Youi Landlord Insurance

received an initial renewal offer for our landlord insurance that was a bit steep, Called Youi and speaking to a real person with heaps of knowledge was so easy. We went through some updates and the quote was reviewed and adjusted down to our liking. Only thing would be to Youi to just provide your best renewal offer every time. Show details

Laz was really helpful and knowledgeable about the policy. For someone who has not sought landlord insurance previously, the ability to work us through the policy and options was big help. Much bettwr than just a set of questions online. Show details

Outstanding customer service from Yonela that resulted in us taking up the policy Show details

Another amazing experience with Eva – Eva was incredibly helpful and went so far as to make it a pleasant occasion being on the phone discussing insurance covers, competitive pricing and being a real human voice made the journey easy. It was wonderful talking to a lady who could help me assess all available options and helped me make choices without being pushed. Show details

Excellent Service – Exceptional Service from the team at Youi, and there contracted repairer ABC Group. I was continuously updated on the progress of repairs. Very very satisfied and impressed with the way they handled my claim. At this stage, I am providing Youi a 5 star rating. This may change if my yearly premium increases substantially due to a single claim in 20+ years of owning this investment property. Show details

Positive experience, poor outcome – The person I spoke to was very nice and helpful. Unfortunately the quote ith YOUi was the most expensive out of all three quotes I obtained, which has occurred previously, but I always call in hope as they are lovely to speak to. When told that they are the most expensive, the service rep was nice and understanding that I would be going elsewhere. There was no offer to match the other quotes. Show details

Very pHappy with outcome and process – Rang to review my home insurance. Youi were very helpful, friendly and efficient, resulting in a premium reduction of almost $1,100 in less than 10 minutes. Show details

Not a happy Customer – We've invested significantly in Landlord Insurance, and we filed our claim on 12/02/24. Despite asking about coverage details when I initially inquired for a quote, we're now facing a thorough review of the terms and conditions. As of now, we're still awaiting approval for the claim Show details

Update -escalating complaint – Dear Readers, Last post for this saga; House repairs eventually completed, the ridiculous delays triggering vandalism, theft and attempted squatting. It is now sold! Now the Government can get their cut for capital gains which I hope is put to good use! Latest update - the insurer ended up paying for repairs after escalating with their… Read more

Governing body- their tradesman are 3hrs away and one has not finished the job after months! Our Local trades people would have finished the job eons ago. Anyhow Youii did not renew insurance on property, funny that :// Now we are held back by one trademan who may as well be in another state, and who is yet to finish. Not in a rush it seems as it's a small job.. Will commence squeaky wheel mode again " so WE ALL can move on." Thankyou. This should be the end of it? Insurer Youii approved repair after checking damage! - have it in writing! Then spent months with repetitive unnecessary checking and delays (as documentation had been provided) revisiting all of which had been previously inspected, via three different case managers... only to say " we are not paying for damage after six months of waiting for the approved repair" which also voids them paying rent whilst repairs being made. Disgusting, unprofessional process. Anyhow this family is following up with your Governing body!

Asking for LANDLORD insurance quote - they wanted my HOME address. Not necessary. Hung up on me – (EDIT: Youi rang me back and told me they had been having 'technical issues'.) I was staggered. Looking for LANDLORD insurance. After filling in ALL the information on their website, where it claimed they would email you a quote, they then send a PIN to your phone which you put in and then they CALL you. Then they ask you to 'CONFIRM' your home… Read more

address. I had not entered my home address nor did I believe they needed it to quote me for landlord insurance. I said 'I'm not CONFIRMING that. I have entered everything you say you needed for a quote. I'm not giving you my home address as it's not relevant. And, anyway, I haven't given it to you so I'm not CONFIRMING anything', they hung up on me.

Don't bother with Youi - their insurance is twice the price of the other insurers – I mistakenly took out Landlord Insurance with Youi, then realised that all the other major insurers out there are able to undercut them by half. Yes - that's right, you pay twice as much more with Youi. Daylight robbery. Dont even bother getting a quote from them! I have since cancelled 2 Youi policies and saved nearly $1500!! Show details

Too Expensive – Just got online quote for Landlords Insurance with Youi as I usually go with NRMA. My yearly premium with NRMA is about $870 this year so I thought I would compare. Nearly fainted when price came back nearly $1900 with Youi for like for like exactly . What the hell is that about? Show details

Scammers. Won't provide an online quote – After you enter the details for your online quote you need to enter a PIN which they send to your mobile. The quote will never appear but you will get an immediate call from them because they believe people are more likely to get sucked in over the phone and they know their quotes are ridiculously overpriced. AVOID at all costs.  Show details

Extremely high premium – Went through all the questions over the phone, only to arrive at $8000 per year premium, over $7000 more than my current insurance. They said it could be due to asbestos or the fact that the tenant lease period is expired and they are currently on month-to-month. Show details

Scamming with the on-line quote system. Very dissapointed, had to hang up on a rude salesperson – Scamming with the on-line quote system. Very dissapointed, had to hang up on a rude salesperson who rang me 10 seconds after I had submitted online quote. My experience is identical to that of Helen Abbot on 18-Oct-19 Show details

Scamming to get a sales person to you – Just went on-line to get some quotes for Landlord Insurance. Came upon Youi. Going through their supposedly "On-Line" quoting you get to the end page and they want your personal details including name, email and telephone number. Why ? Isn't it supposed to be "on-line quote" ? How does these information effect the insurance premium? You think you… Read more

are clever and put a wrong number. Ooops, you need to put in the "special" code that they just texted to your wrong phone number (You feel guilty for the person that got the text). So you go back and put your real phone number. You get a text with a code which you put in the "On-line quote" form. The estimated quote appears. Wow !! its twice all the others that I got. And just before you had the chance to pickup your jaw from the floor, the phone rings. Guess Who is calling to see if they can help you beat their own "on-line" quote. Get lost Youi. Never will I call you again you scammers

Greed – After the first 12 months and upon renewal my insurance policy it went up by $486.00 annually (approximately 23% increase). Hence I cancelled on the spot without any hesitation, went elsewhere and ended up getting the same cover cheaper than my first year with Youi. I was advised by the consultant that if I increased my may be a little cheaper.  Show details

Waste of time – I tried to get a quote from Youi. It was a momentous struggle. The website is a little misleading - it takes the house details but won't give you a quote. You get called by a Youi rep who spends half an hour collecting further details and then gives you the HARD SELL. The phone operator was grilling me about Asbestos, but Youi didn't seem to… Read more

understand that I didn't know. After all that the quote was almost three times more expensive the cheapest competitor.

Waste of time.

Hopeful – Have just switched to YOUI from a competitor company for Landlord insurance, after being with the other company for 9+ years. The YOUI policy price was fair and the customer service representative Graham was very helpful over the phone. I'm hopeful that should I ever need to claim, the product will live up the the sales pitch!  Show details

Great agency across a number of different policies – I have car, home and investment policies with YOUI. All my claims have been dealt with professionally and promptly. Would (and have) recommend to anyone. The only policy I don't have with them is for motorbikes. YOUI themselves advised they could not match current policy and should stay with current provider. Excellent cover, service and speed of assistance  Show details

Landlord Insurance – Customer support setting up this insurance policy was excellent - Maree was very knowledgeable and explained the components of the policy in easy to understand language . Her follow up call was appreciated.  Show details

Your Outstanding Unbeatable Insurance...Youi – Customer support was really extraordinary, as I initially had car insurance. When i was told of other types of insurance that Youi do, I decided on some landlord insurance for an apartment, which i am purchasing. As well as a building and contents policy for a house. Everything possible was done to give me the most pleasing outcome in each case. Thank you Youi!  Show details

Youi are liars and cheats – Youi charged me for landlord insurance and all along only gave me house insurance claiming it was landlord insurance. So after decades of being with them, and then making a small claim due to a destructive tenant youi are now refusing to honour a small claim - they are liars and cheat. I have cancelled all my insurance with them and suggest… Read more

others do the same. They might be cheap, but they are disgusting and pathetic. They only want your money and will not pay back.

June 28th 2017 Update: not cheap at all

Youi might be cheap but when it comes to claims you find out why they are "competitive" in that they do not

honour claims and make all the excuses in the world to get out of their responsibility.

I found youi better than other insurance companies – I have 5 Rental properties. I had an issue with 2 properties. Two different insurance companies. I found I had no trouble with youi got the problems fixed with my own trades and sent the receipts for claim. All done in a 2 weeks and rented back out. There was only one excess for the whole of the youi claim. Other house was with a different… Read more

company, it took 3 to 4 months for the claim and I found I had to wait for there prefer company to fix which took for ever. In the end the damage was way to much for the claim so they only wanted to pay me out the max they could.

So I was out of pocket a lot of money. There landlords insurance had a number of different headers under it so you had to pay out not one excess but 4. Eg rent default, damage, theft and Brocken glass. I also found that youi covers for the length of lease as other company only paid for max 12 weeks.

This was an expensive lesson so I hope this helps other people out there.

Quote on building insurance – I obtained a quote on building insurance and found Youi to be competitive in price and offer extra services which would be valuable in the event of a claim. Very happy Youii customer.  Show details

landlord insurance and building insurance – good value, Jason was very easy to understand and explained the policy very well, the policy was easy to set up it didn't take too long, i was very satisfied with the customer support  Show details

Great service – Looking for quote on Line and with in 2 minutes received a phone call with help. Just great service at a very good price, and because I have 2 other policy's with Youi received a 20% discount.  Show details

Incredible Customer Service – I could not believe how much money my original insurance company wanted to charge me once I decided to rent my own home. I was very lucky with all my tenant until the last one who for some unknown reason caused drain blockage a few times and finally decided they would not pay for a plumber's service.. they attempted to fix the issue themselves… Read more

and did not advice anyone of the damage they caused.

The entire Ensuite had o be pull out, all the porcelain tiles, 2 pack vanities, etc. Youi, sent their assessor the next day and informed me of the day they were able to start ( it was actually a huge cost, considering quality of finishes we had). I had been contacted by the contractor promptly, they gave incredible choices of materials and finished - I was truly shocked?! I was not expecting this flexibility and cooperation, at all. I was able to chose the size and quality of my tiles with their builders supplier and they fully worked with my selection of vanities.

The only issue I could mention it took rather long time to finalise my repair but it has been done in a very good manner. My property was re let within two days of finalising repairs.

I have currently a few policies with Youi and had been with them for at least for a period of 4 years and cannot speak highly enough of their service.

Expensive, terrible cover, even worst customer service! – I got a quite from youi that turns out to be a lot more expensive than other insurance providers. The process of getting a quote from the is also very lengthy and annoying. You have to first fill in the online application forms, then someone will call you right away to ask what it feels like 100 more questions. I cannot see why they cant make the… Read more

whole process online, as all the call centre was doing is also filling in forms for us in their computer. But NO, with youi you have to go through the whole process and it took close to an hour.

I thought because they were very thorough, they would have offered cheaper covers.. But NO.

Then I got the quote and the call harrassment began. I got calls from youi twice to three times a day for the next week, every single day to follow up on the quote. This is the most annoying thing ever as they seem to be really pushy to want to get business out of you.. And thay what really put me off. Then it got to a point where i replied one of their email saying STOP Calling me. You know what happened after that, someone from youi called me and asked if they can help me. To which I replied, NO just stop calling me. Then the lady said, yes that was what the emailed said but she was just wondering if there's anything else she can do to help.

Are you freaking kidding me??!!

The whole experience just put me off there and then!

Youi building/landlord insurance – Youi landlord insurance is really bad ...they just want your premium and don't care about your claim they reject most of the claim...citing its not damage it's repair and maintenance...don't go with them.  Show details