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Zodiac Ei Expert Chlorinator

Zodiac Ei Expert Chlorinator

2.0 from 2 reviews · View Statistics

Reviews

2.0

2 reviews
5
(0)
4
(0)
2
(0)
  • Build Quality
    3.5 (2)
  • Value for Money
    2.5 (2)
  • Ease of Use
    4.5 (2)
  • Cleaning & Maintenance
    5.0 (1)
  • Pool Size
  • Noise Level
    4.0 (1)
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PeterE

PeterEBrisbane

  • 3 reviews

Chlorine levels low

published

Recently purchased a Zodiac EI Expert Mid, 45K litre pool chemicals balanced but since purchase the chlorinator has barely kept chlorine levels maintained, I have the cell running at 100% production which is just keeping the bare mim of chlorine in pool. This doesn’t seem normal and I will sure burn out the new cell before you know it, my previous Chlorinator was a Zodiac Tri Mid which did a much better job of maintaining healthy levels of chlorine at only 60% of production, disappointing product the new EI Expert that does t seem to be able to maintain decent chlorine levels. wasted money and will be looking for a refund if not resolved. I’m getting fed up with buying chlorine to shock the pool every week which is also costly!!

Purchased in December 2020.

Build Quality
Value for Money
Ease of Use
Incentivised ReviewNo
Pool SizeAverage
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Kritho

KrithoSouth-Eastern Region, NSW

  • 2 reviews

Great salt chlorinator if it could keep time

published

I had my pool installed in July 2020. The salt chlorinator the pool installer provided was the Zodiac Ei Expert. Item has been working flawlessly up until Friday 02 October 2020, perfect timing as it is a long weekend and the weather is beautiful. Thanks Murphy.
Since then the device constantly resets its time to midnight 00:00 Zulu time. Because it keeps resetting its time it is playing havoc with the scheduled chlorination. Would love it if Zodiac support could advise on what the issue could be.

Purchased in July 2020 at Narellan Pools for A$1,100.00.

Build Quality
Value for Money
Ease of Use
Cleaning & Maintenance
Noise Level
Incentivised ReviewNo
Pool SizeAverage
Functionality
Small Debris Cleaning
Large Debris Cleaning
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1 comment
Zodiac
Fluidra AustraliaZodiac

Questions & Answers

GLOCs

GLOCsasked

Hi,
My EiXpert is showing Check Cell, although has been installed for one year and only run predominately during the summer. I have checked the connections and they all appear fine and look in good condition. Surely it cant have failed in this space of time?? I note some feedback on other models provides for a reset process. Is there one for the EiXpert model?? Otherwise what do I need to do. we are one week out from Christmas the worst time for failures like this.
Thanks

1 answer
Zodiac
Fluidra AustraliaZodiac

Hi GLOCs.

A check cell warning typically indicates a short circuit in the cell or cable has disconnected or is badly connected. It may also indicate a worn electrode. The best thing would be to thoroughly check the cell connections and cables to ensure there is no corrosion or damabe to the cable. I would also suggest inspecting the cell plates and cleaning them using a cell cleaning solution. If you don't have a dedicated cleaning solution handy you (If you do not use a commercially available cleaning solution, you can manufacture it yourself by Carefully mixing 1 volume of hydrochloric acid with 9 volumes of water (Warning: always pour the acid into the water and not the opposite and wear suitable protective equipment!). If the problem persists please reach our to our technical assistance as this may require a service call.

If you need further assistance, we can be reached at the live chat located on this page during 9am-5pm Mon to Fri: https://www.zodiac.com.au/service-my-product

Regards,
Fluidra Case Management Team

John W

John Wasked

How do you turn on chlorinator outside of programmed times? Tried to let water out of overflowing pool last night and thought I could just press on and it would manually come on like my previous Zodiac Chlorinator. Had to reset time in the rain to get be able to turn it on. Nothing in manual about this most basic operation.

2 answers
Zodiac
Fluidra AustraliaZodiac

Hi John.

The ei series chlorinators have been designed to operate predominantly using timer settings however when the need arises you can utilise the boost mode function which will override normal filtration time periods and run for 24 hours on 100% output after which it will return to normal timer operations. to activate Boost, Ensure the unit is powered, then press the up arrow and select buttons together to activate boost mode. to deactivate boost mode, press the back arrow button. this information is on page 5 of the user manual

If you need further assistance, we can be reached at the live chat located on this page during 9am-5pm Mon to Fri: https://www.zodiac.com.au/service-my-product

Regards,
Fluidra Case Management Team

John W
John W

Thank you. Good information.

Jacqueline H.

Jacqueline H.asked

Hi there is there a way to run the pool pump other than when the chlorinator timer is on without unplugging the pump and putting into its own power source rather than plugging into the chlorinator?
Thanks

1 answer
Zodiac
Fluidra AustraliaZodiac

Hi Jacquie,

The ei series chlorinators have been designed to operate predominantly using timer settings however when the need arises you can utilise the boost mode function which will override normal filtration time periods and run for 24 hours on 100% output, after which it will return to normal timer operations. to activate Boost, Ensure the unit is powered, then press the up arrow and select buttons together to activate boost mode. to deactivate boost mode, press the back arrow button. This information is on page 5 of the user manual if you would like to read more!

If you need further assistance, we can be reached at the live chat located on this page during 9am-5pm Mon to Fri: https://www.zodiac.com.au/service-my-product

Regards,
Fluidra Case Management Team

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