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Zodiac MagnaPool Hydroxinator

Zodiac MagnaPool Hydroxinator

2.3 from 3 reviews · View Statistics

Reviews

2.3

3 reviews
4
(0)
3
(0)
2
(0)
  • Build Quality
    2.3 (3)
  • Value for Money
    3.0 (2)
  • Ease of Use
    3.7 (3)
  • Cleaning & Maintenance
    4.0 (2)
  • Pool Size
  • Noise Level
    4.5 (2)
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published

Bad company. Installed a hydroxinator. A month later it stops working. After almost an hour on the phone I was told someone would come fix it in 13 days. They seem to know what the problem is yet it doesn't stop them selling the unit in the first place. Poor customer service. I would advise anyone to go with a different brand.

Build Quality
Ease of Use
Incentivised ReviewNo
Pool SizeAverage
See all answers
1 comment
Zodiac
Fluidra AustraliaZodiac
Richard H

Richard HSouth East Queensland, QLD

Very poor qualify product - display and functions failed after 12 months.

published

The new IQ version of this was installed 12 months ago with our new pool. It worked well for 11 months and then 2 weeks ago, the display failed and all functions stopped working. Despite contacting Zodiac customer service by email and phone several times, we have not been contacted to arrange a service. In the meantime our brand new pool has turned green. Due to the poor customer service I will be Forced to buy a new product and will certainly not be buying from Zodiac. An OK product but with serious quality issues and complete absence of customer support.

Purchased in April 2019 for A$1,000.00.

Build Quality
Value for Money
Ease of Use
Cleaning & Maintenance
Noise Level
Incentivised ReviewNo
Pool SizeSmall
Functionality
Small Debris Cleaning
Large Debris Cleaning
Wall and Step Cleaning
See all answers

Magna Pool System - Simple to use

published

Purchased in October 2016.

Build Quality
Value for Money
Ease of Use
Cleaning & Maintenance
Noise Level
Incentivised ReviewNo
Pool SizeAverage
See all answers
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Questions & Answers

sdev

sdevasked

Anyone that has this unit could you tell me whether or not the chamber with the electrode should be full of water when it runs? Ours seems to run with the water splashing up and then out straight away so chamber is never full of water. I’m just wondering if this is normal? We’ve been having a lot of air bubbles coming out of the jets but pump window it’s minimal air bubbles so I’m wondering if it’s this part causing the air to flow through to the return jets. Appreciate anyone answering that has this unit.

2 answers
AkaFranny
AkaFranny

Hi there
The hydroxinator (the clear tube) should be full of water. If you've emptied the basket in your pump or have removed the hydroxinator for cleaning (allowing the water in the pipes to empty out) you'll have to allow the pipes and hydroxinator to fill again when you turn the pump back on. It should only take a few minutes to completely fill the pipes and your hydroxinator. In the clear tube you should see it is almost completely full of water and if the electrodes are clean and working normally you will see the water turn cloudy.
Hope this helps.

Zodiac
Fluidra AustraliaZodiac

Hi sdev,

Your hydroxinator cell should be filled with water sufficiently to cover the cell plates completely. If this is a recent occurrence I would check for debris in your skimmer box, your pumps hair and lint pot and ensure that your pumps lid is secure. Its also a good idea to check the oring that sits under the lid and ensure it is not damaged as this will allows air to enter the system. Air intake is a common problem on pools, it can occur in multiple areas but most comonly it is due to a pump lid not sealing properly.

If you need further assistance, we can be reached at the live chat located on this page during 9am-5pm Mon to Fri: https://www.zodiac.com.au/service-my-product

Regards,
Fluidra Case Management Team

Bill T

Bill Tasked

what is the difference between salt hydroxinator and salt chlorinator my pool is about 50000 litres. can you give me your bestprice delivered tamworth

No answers

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