Motherboard malfunctioned after less than 10 days use. 6 weeks after warrenty claim still waiting.
The Product malfunctioned after approximately 10 days of minimal use. I
called zodiac and asked for replacement product as the chlorinator was obviously faulty. My request was refused and i was informed i had to get warranty on the product. It took over a week and 2 calls to Zodiac to get the service agent to look at it and declare a motherboard fault. 27 days later the “warranty” motherboard was fitted by the service agent who declared the new motherboard faulty as well, because “everything died when he put it in”, in short the chlorinator stopped working immediately and completely when the motherboard was installed.
The chlorinator was then removed by the service agent, leaving me without a chlorinator and no offer of replacement chemicals or product.
I called Zodiac immediately to request a replacement chlorinator again and were asked to email my concerns.
I have emailed Zodiac and asked for a replacement product. Today almost a week later, when i called to see the outcome of the email I was informed they would put in another Warrenty claim.
We are taking the matter further.....
I have found appalling service from all involved we have had no communication from the service agent or Zodic unless i have called and asked for updates.
The product is faulty and should of been replaced immediately.
Purchased in December 2018 for $575.00.
My tri 17 chlorinator broken again
My second zodiac chlorinator has just failed "again" and I am completely over it. The little screen says "output fault" I will not be buying another zodiac chlorinator, I just spent more money yet again to find out that it is "probably" another PCB board failure. My first zodiac chlorinator lasted 5 years and went out with a board failure (cost about a million dollars to replace) and I bought another one and have got 3 years out of it... It's not good enough and zodiac should try to label, use or buy better quality components to sell.
Pools are costly enough as it is and this is just hopeless.
11 months old and no warranty support
My pool is only 11 months old and the Chlorinator is playing up, its clock doesn't keep the time and ends up turning on at random throughout the day and night.
I've contacted Zodiac support to start a warranty claim and although initially being responsive they have gone very quiet with no reply for over 2 weeks.
Are they trying to delay until the 1 year warranty is over? I don't know, but apparently the battery that needs to be replaced is soldered in place and isn't user replaceable. Why they designed the unit like this I do not know, seems like a terrible design flaw.
Great product for the price.
Even though cell only lasted 4 years. The cost of replacement was $346. Which is very cheap at $1.66 per week. As any pool knows that cost is one of the cheapest things you can put into a pool. So Zodiac keep up the good work. I highly recommend this product.
Not Happy with Zodiac
I have owned this Zodiac Tri Chlorinator for a little over three years. Often says No Pwr Check Supply or similar. Phoned Zodiac said just move leads to cell. Worked for a while. Now can't get error message to leave and won't make chlorine. Also purchased Zodiac cleaner at same time on recommendation of pool builder. Never worked well. After replacing a throat nearly every month for the first year at $40 a pop, decided to throw it out. Won't buy Zodiac again.
Not impressed with Zodiac.
The pool had a Zodiac Tri chlorinator when we purchased the house in 2013. When it stopped working, we purchased another exactly the same so as not to change any plumbing, we also had to purchase another cell. We also have the zodiac pool cleaner, as we assumed they were a good make. Both have now stopped working again and now hesitant to purchase zodiac again as they are not cheap and don't want to have to keep replacing every 4 years.
Never buying Zodiac again
Built in features which stops cell from operating so you have to call a technician out to punch in “the special code”. Unit stopped working at 3yrs, been operating for more than a year without a chlorinator due to cost of replacement, thanks Zodiac for nothing! Replacing the unit now with something more reliable. Thumbs down Zodiac Tri Series.
What does a flashing blue light represent?
I own a Zodiac tri series chlorinator and the blue light is flashing and yellow light is on. I only placed 3 bags of salt into the pool three weeks ago. I haven’t been able to find out what the error message is? I’m wondering if it has something to do with the cell.
Everything does not last and is overpriced
Built a new home and had a new pool installed installed with Zodiac equipment. 4 Years later the cell fails(fair enough)purchases another one from Australia- it failed within 1 year- so had zodiac rep around. He put a large cell in our tri chlorine generator instead of a compact and flicked a switch on the back of the unit and said this works? confirmation on this would be appreciated? because before it had a compact cell. So in the end had paid the rep over $1500(including giving the pool a little scrub) for this and now it does not produce chlorine(only for 10 seconds) when it first starts up or when we push the 'low' button. Have now taken the unit to another distributor locally to look into it? If this costs any more we are throwing the whole unit away and getting something that will last and is more affordable for parts. How can you possibly charge $1125NZ for a salt cell especially when they don't last.
This is clear that Zodiac also knows this because their warranties on these are so so low (1 year i think)
This is a complete rip off. Looking at these other reviews we are not alone.
Seriously how can you justify over $1500+ after only 4 years?
And i already know what you will ask- what output are we running at? well we have tried it on 10% right through to 100% and yes had rep around again- he had no idea-(could it be the large cell he put in and the switch on the back adjusted?
Keeps on breaking down
Have had a TRI Large for a little over 4 years and it started playing up a little over a year ago, when just out of warranty (how convenient...). First the power outlet to the pump stopped working and then the low salt light kept on coming on even though pool salt levels were in the middle of acceptable range. A year later, it just stops making chlorine a few minutes after coming on. I would expect these things to last more than this for the money.
Would not recommend zodiac
My pool was built 5 years ago and over the past 3 years I have had nothing but problems with the zodiac equipment it came with. Each time zodiac have said the problem is not warranty covered. Today was the last straw as it seems we are not producing chlorine and similar to another review our self cleaning cell has had most of the centre electrode erode away. These are not cheap devices and should be better supported. Our robot cleaner has twice lost its wheels, our pump shorted out and now this. Not very good.
Great when it works but.....
TRI 35 bought winter 2017 (replacing older model which ran for five years with generally no problems), ran great all summer 2017. Brought in for the winter, re installed in May 2018, all fine until early July when it quit producing chlorine. No error message, no salt alert (but verified salt anyway, all ok). Put the pool on chlor tabs and was away rest of summer. On return, decided to clean (though self cleaning, the calcaire) and gave it another try, still not producing chlorine. BUT I discovered it IS producing chlorine if I use "Boost" . Anyone have any idea what that might be? Product was not bought locally so to have service I must mail to distributor who then sends back to Oz for diagnostic. Hoping that the very peculiar problem may ring a bell with somebody
Not overly impressed
I have just replaced my unit as the cost to replace was more cost effective than repair. My previous unit worked okay for a while but I wouldn't classify the experience as brilliant. If it fails again I will be definitely looking at other options/suppliers not only for this piece of equipment but for my other Zodiac products (eg pool heater).
This review is posted at the request of Zodiac after I completed a "How is your replacement electrode" survey they emailed me.
When working properly, the tri is a great device - just sits there and does its job. However the four year mark seems to be a common theme here.
I have samples of pool water tested regularly at my local Zodiac-approved pool shop. I also clean the (supposedly self cleaning) cell every year when taking the pool out of winter mode). In the last year, some water samples returned a zero chlorine content, but randomly. It was clear that my tri was developing a mind of its own as to when it feels like producing. Some months after this started happening, the display lost its backlight and several rows of pixels, and started giving false low salt, no flow and flashing blue power light indications. Then several weeks ago it lost its time and settings memory. I reset it, but it did the same two days later. I reset it again and two weeks later it had still retained its settings. At this point, water sampling indicated that it had not been producing chlorine for some time. I inspected the cell and found that the centre plate had around 5cm missing - corroded away.
So I took the unit to the Zodiac dealer and was told it required a new cell and a new PCB that holds the backup battery, as the battery is an integral part of the PCB. The latter is an obvious design flaw - the backup battery should be easily accessible and a simple user-replaceable item. The biggest shock was the cost - $445 for the cell and $275 for the PCB. I cannot imagine how these parts could cost so much, even allowing for reasonable margins. They are all simple, basic technology and manufacture.
I just hope it lasts!
Big heap of junk on the market
Have had the Tri large saltwater chlorinator and cell for 3 years and its been back for warranty repairs 4 times. Now its showing a no flow fault
The cell has been cleaned and there are no blockages.
My previous chlorinator lasted 10 years with a single issue. Zodiac is pure rubbish so don't waste your money!!!
June 2nd 2018 Update: Piece of crap
For a new unit to have issues within its first year is a bad sign.
Its been back for a replacement of the flimsy power inlet 3 times in the first 2 years.
The backup battery is hard wired and can't be easily replaced without open heart surgery.
Its simply a very bad design.
Don't buy this rubbish!
Internal battery died after 4 years. Bad design.
Works OK but the backup battery died after 4 years. Cannot remember the time anymore and every time the power goes out (on off-peak tariff) it will reset time to 0:00 and worst... it will set the output to 10%. This is annoying - why the default output is 10% anyway??
Turned out the battery is hard wired on the PCB. Yep great - Who the heck design this? No battery last forever!
I believe some pool shops will say you need a new PCB and happily slug customers hundreds of dollars just to actually replace the battery.
If it's not one thing, it's something else
There seems to be a common theme in these reviews; 3 - 4 yrs (amongst other things). The screen is constantly indicating low salt, regardless of the level in the pool. We have come to expect seeing the red light on. AND NOW... it is short-circuiting, blowing fuses and tripping the house safety switch. I cannot believe the trouble. Not only is it the cost of the unit, it's the chemicals to bring the pool back to scratch after the filter has been in operable and out of action. I think I will run the other way if I see a Zodiac sign out front of a pool shop.
EI Series Cell Error
I purchased a new cell last year and this year have had trouble with the colour of our pool. We now have a cell error, and is now saying 'Testing Cell'. We have done a full clean of all pool equipment and pump is running well. There is cloud in the cell when running so it is producing chlorine, but still have an error saying 'testing cell'.
same drama with mine
Have had my tri for around 3 years always been a problem with constant lack of chlorine generated and having to constantly clean the cell. Each time the cell needed cleaning i had to remove plumbing as there was no way the cell would come out of housing was told that this is the zodiac that on some that was a problem and you would need to remove plumbing. Noticed pool going green so went to pool shop and no chlorine in pool .thats good news we have a heat wave this weekend. Its going in bin and i going for another rand or back to lm3
Not robust. Replacement parts expensive
Have had the Zodiac Tri 35 for 3.5 years and it is not a great unit. Have had a logic board replaced (under warranty) after 2 years and now have had to replace the cell. The middle plate was completely corroded. If you buy this unit you will have to budget to spend $650 every couple years to replace the cell. Next time the cell packs it in will go to another brand.
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