It’s in the bin
I replaced my Zodiac LM a few years back with a tri mid system. Four years on and the tri is in the garbage bin. Corroded middle cell fin, no flow, low salt, battery backup fail....you name it, I experienced it. Water chem checked regularly and has never been an issue. Local pool guy suggested I got conned buying the tri mid and that Zodiac had reverted back to the LM series.
I wasn’t keen to purchase another Zodiac product but also wasn’t keen to modify the plumbing to take another brand. A bit of research led me to the retrochlor system. 5 minutes and the entire new unit was up and running. 30 seconds longer to put the tri series in the bin
Purchased in May 2015.
Zodiac Ei 25 low salt light on
My Ei 25 low salt light is ON and I have the following observation:
- Salt level is ok, 4500 ppm
- Chlorine bubble is in the cell chamber
- Chlorine level in the pool is very high, I have to disconnect the cell cable
- No improvement when a new cell was used
My next step is to replace the PCB. There are two PCBs I can find, one is the display PCB and the other is the power supply PCB. Which one is responsible for this sort of fault?
Purchased in February 2016 for $549.00.
Lasted 2 years. Broke immediately after warranty
Took it into the pool shop (not the one I bought it from and they said “oh, the TRI series” and ROLLED THEIR EYES. Not a very good model. Spent at least as much as it’s original price in servicing and upkeep, thrown in bin 4 years later.
Purchased in April 2013 for $900.00.
Zodiac Tri Mid Salt Chlorinator - Bad Quality
A new Zodiac Tri Mid Salt Chlorinator was installed as part of the filtration system of a brand new concrete pool constructed only 4 years ago (December 2014).
At the beginning of January 2019, the Zodiac Tri Salt Chlorinator stopped producing salt, so I took the Chlorinator unit with the control box unit to Captain Nemo’s (Zodiac's authorised dealer/repairer) for diagnostics, and the technician informed me that the chlorinator cell (electrode) was broken and needed replacement. So I ended up buying a new chlorinator cell for $400.
It appears...to me that the quality of these Zodiac Chlorinators is very poor and substandard given that Chlorinator only lasted 4 years. I now understand why Zodiac only provide a 3 years warranty on all TRi Series chlorinators, it seems that Zodiac knows that this type of product will only last 4 years, however any chlorinator's Life Expectancy of only 4 years is just not acceptable. Anybody buying a brand new chlorinator (any brand) would expect the product to last around 7 years, especially if the new product is from a “well known” brand. I contacted Zodiac to ask them about the poor quality of this product but all they said is the chlorinator was out of the warranty period. My advice to anybody is "Don't buy a Zodiac Tri Series Salt Chlorinator", they are designed and manufactured with poor quality.
Purchased in December 2014 for $800.00.
Motherboard malfunctioned after less than 10 days use. 6 weeks after warrenty claim still waiting.
The Product malfunctioned after approximately 10 days of minimal use. I
called zodiac and asked for replacement product as the chlorinator was obviously faulty. My request was refused and i was informed i had to get warranty on the product. It took over a week and 2 calls to Zodiac to get the service agent to look at it and declare a motherboard fault. 27 days later the “warranty” motherboard was fitted by the service agent who declared the new motherboard faulty as well, because “everything died when he put it in”, in short the chlor...
Purchased in December 2018 for $575.00.
My tri 17 chlorinator broken again
My second zodiac chlorinator has just failed "again" and I am completely over it. The little screen says "output fault" I will not be buying another zodiac chlorinator, I just spent more money yet again to find out that it is "probably" another PCB board failure. My first zodiac chlorinator lasted 5 years and went out with a board failure (cost about a million dollars to replace) and I bought another one and have got 3 years out of it... It's not good enough and zodiac should try to label, use or buy better quality components to sell.
Pools are costly enough as it is and this is just hopeless.
11 months old and no warranty support
My pool is only 11 months old and the Chlorinator is playing up, its clock doesn't keep the time and ends up turning on at random throughout the day and night.
I've contacted Zodiac support to start a warranty claim and although initially being responsive they have gone very quiet with no reply for over 2 weeks.
Are they trying to delay until the 1 year warranty is over? I don't know, but apparently the battery that needs to be replaced is soldered in place and isn't user replaceable. Why they designed the unit like this I do not know, seems like a terrible design flaw.
Great product for the price.
Even though cell only lasted 4 years. The cost of replacement was $346. Which is very cheap at $1.66 per week. As any pool knows that cost is one of the cheapest things you can put into a pool. So Zodiac keep up the good work. I highly recommend this product.
- Verified purchase
Not Happy with Zodiac
I have owned this Zodiac Tri Chlorinator for a little over three years. Often says No Pwr Check Supply or similar. Phoned Zodiac said just move leads to cell. Worked for a while. Now can't get error message to leave and won't make chlorine. Also purchased Zodiac cleaner at same time on recommendation of pool builder. Never worked well. After replacing a throat nearly every month for the first year at $40 a pop, decided to throw it out. Won't buy Zodiac again.
Not impressed with Zodiac.
The pool had a Zodiac Tri chlorinator when we purchased the house in 2013. When it stopped working, we purchased another exactly the same so as not to change any plumbing, we also had to purchase another cell. We also have the zodiac pool cleaner, as we assumed they were a good make. Both have now stopped working again and now hesitant to purchase zodiac again as they are not cheap and don't want to have to keep replacing every 4 years.
Never buying Zodiac again
Built in features which stops cell from operating so you have to call a technician out to punch in “the special code”. Unit stopped working at 3yrs, been operating for more than a year without a chlorinator due to cost of replacement, thanks Zodiac for nothing! Replacing the unit now with something more reliable. Thumbs down Zodiac Tri Series.
What does a flashing blue light represent?
I own a Zodiac tri series chlorinator and the blue light is flashing and yellow light is on. I only placed 3 bags of salt into the pool three weeks ago. I haven’t been able to find out what the error message is? I’m wondering if it has something to do with the cell.
Everything does not last and is overpriced
Built a new home and had a new pool installed installed with Zodiac equipment. 4 Years later the cell fails(fair enough)purchases another one from Australia- it failed within 1 year- so had zodiac rep around. He put a large cell in our tri chlorine generator instead of a compact and flicked a switch on the back of the unit and said this works? confirmation on this would be appreciated? because before it had a compact cell. So in the end had paid the rep over $1500(including giving the pool a little scrub) for this and now it does not produce ch...lorine(only for 10 seconds) when it first starts up or when we push the 'low' button. Have now taken the unit to another distributor locally to look into it? If this costs any more we are throwing the whole unit away and getting something that will last and is more affordable for parts. How can you possibly charge $1125NZ for a salt cell especially when they don't last. This is clear that Zodiac also knows this because their warranties on these are so so low (1 year i think) This is a complete rip off. Looking at these other reviews we are not alone. Seriously how can you justify over $1500+ after only 4 years? And i already know what you will ask- what output are we running at? well we have tried it on 10% right through to 100% and yes had rep around again- he had no idea-(could it be the large cell he put in and the switch on the back adjusted?
Keeps on breaking down
Have had a TRI Large for a little over 4 years and it started playing up a little over a year ago, when just out of warranty (how convenient...). First the power outlet to the pump stopped working and then the low salt light kept on coming on even though pool salt levels were in the middle of acceptable range. A year later, it just stops making chlorine a few minutes after coming on. I would expect these things to last more than this for the money.
Would not recommend zodiac
My pool was built 5 years ago and over the past 3 years I have had nothing but problems with the zodiac equipment it came with. Each time zodiac have said the problem is not warranty covered. Today was the last straw as it seems we are not producing chlorine and similar to another review our self cleaning cell has had most of the centre electrode erode away. These are not cheap devices and should be better supported. Our robot cleaner has twice lost its wheels, our pump shorted out and now this. Not very good.
Great when it works but.....
TRI 35 bought winter 2017 (replacing older model which ran for five years with generally no problems), ran great all summer 2017. Brought in for the winter, re installed in May 2018, all fine until early July when it quit producing chlorine. No error message, no salt alert (but verified salt anyway, all ok). Put the pool on chlor tabs and was away rest of summer. On return, decided to clean (though self cleaning, the calcaire) and gave it another try, still not producing chlorine. BUT I discovered it IS producing chlorine if I use "Boost" .... Anyone have any idea what that might be? Product was not bought locally so to have service I must mail to distributor who then sends back to Oz for diagnostic. Hoping that the very peculiar problem may ring a bell with somebody
- Verified purchase
Not overly impressed
I have just replaced my unit as the cost to replace was more cost effective than repair. My previous unit worked okay for a while but I wouldn't classify the experience as brilliant. If it fails again I will be definitely looking at other options/suppliers not only for this piece of equipment but for my other Zodiac products (eg pool heater).
This review is posted at the request of Zodiac after I completed a "How is your replacement electrode" survey they emailed me.
When working properly, the tri is a great device - just sits there and does its job. However the four year mark seems to be a common theme here.
I have samples of pool water tested regularly at my local Zodiac-approved pool shop. I also clean the (supposedly self cleaning) cell every year when taking the pool out of winter mode). In the last year, some water samples returned a zero chlorine content, but randomly. It...
Big heap of junk on the market
Have had the Tri large saltwater chlorinator and cell for 3 years and its been back for warranty repairs 4 times. Now its showing a no flow fault
The cell has been cleaned and there are no blockages.
My previous chlorinator lasted 10 years with a single issue. Zodiac is pure rubbish so don't waste your money!!!
June 2nd 2018 Update: Piece of crap
For a new unit to have issues within its first year is a bad sign.
Its been back for a replacement of the flimsy power inlet 3 times in the first 2 years. ...The backup battery is hard wired and can't be easily replaced without open heart surgery. Its simply a very bad design. Don't buy this rubbish!
Internal battery died after 4 years. Bad design.
Works OK but the backup battery died after 4 years. Cannot remember the time anymore and every time the power goes out (on off-peak tariff) it will reset time to 0:00 and worst... it will set the output to 10%. This is annoying - why the default output is 10% anyway??
Turned out the battery is hard wired on the PCB. Yep great - Who the heck design this? No battery last forever!
I believe some pool shops will say you need a new PCB and happily slug customers hundreds of dollars just to actually replace the battery.
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Questions & Answers
I have a Zodiac ei chlorinator, it has worked perfectly all summer, in fact for 5 years.
Now the display is blank, on/off does nothing, no output to cell.
I have checked supply and all fuses, they are OK.
The only sign of life is when the filtration pump is stopped the red "Flow" LED illuminates.
Any help please?
I have a new Zodiac TRi-XO Saltwater Chlorinator. The flow is fine, but when in off mode, the flow red light is on. Is there a problem? Thanks
My chlorinator has switched off the pump and the faceplate shows polarity has been reversed as electrodes are in cleaning mode but there is no solution flow. What can be effected to rectify the problem?
Aquamech Services repairs all brands of chlorinators, including Zodiac Tri models, in house at our workshop located in Woolloongabba.
While there are various causes for many issues, most are easily repaired and we have extensive experience with these models, among others.
We pride ourselves on honest advice and the quality of parts and labour that we put into every repair and our prices are the best in Brisbane. All repairs are back up with a 12 month warranty
Aquamech Services are experienced, Licenced Electricians and all repairs are electrically tested for your safety and are also test and tagged in accordance with Australian Standards.
With a 24 hour turnaround on quotes and fast repairs - most done within 24 hours of your approval – Aquamech Services will help you get your pool back up and running properly within a week. No work will be done until your approval is given.
We have a wide range of cells and parts in stock in order to complete all repairs as quickly as possible.
Call us on 07 3067 7956 or email email@example.com to find out how we can help you today.
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