AAMI Landlord Insurance

Don’t waste your money on AAMI Landlord Insurance — consider yourself uninsured if you do. After 20 years of loyalty, I learned the hard way that it means nothing to AAMI. The one time I genuinely needed support, AAMI was nowhere to be found. Their response was slow, unhelpful, and completely dismissive of the situation. If you’re looking for an… Read more

insurer who will stand by you when it counts, look elsewhere. AAMI failed me when I needed them most. I strongly recommend avoiding them and saving yourself the frustration and financial stress.

Worst Landlord Insurance Experience – Do Not Buy AAMI I have been in property management for many years, and this is by far the worst landlord insurance I have ever dealt with. AAMI rejected my claim for obvious tenant-caused damage — stained carpets, holes and marks on walls, damaged flooring, and even a broken fence — and instead called… Read more

everything “general wear and tear, neglect, and lack of regular upkeep, rather than any deliberate or intentional act.”

That’s their excuse for everything! Basically, no matter what kind of tenant damage you face, AAMI will tell you it’s just wear and tear and refuse to pay.

They also don’t really cover rent default — it’s a complete trap. According to their policy, you must lose the equivalent of four weeks’ rent before you’re even eligible for compensation, which makes the so-called “rent default cover” almost useless for landlords. It’s misleading and unfair.

Completely unprofessional and unreasonable. Other insurance companies I’ve used have always covered these types of damages and losses with no problem.

AAMI’s assessor ignored clear evidence and simply found a way to deny the claim. It’s a waste of money and time.

As a property manager, I will never recommend AAMI to any landlord or client again. They do not protect property owners — they only protect themselves.

Do not buy AAMI landlord insurance. You’ll regret it.

Very dissapointed with AAMI after being a long term contents insurance customer and a Landlord Insurance customer in its first year. The advertisement on television is false where they show another insurance company assessor reading a customer contract to find excuses for not paying out their insurance then AAMI comes to the rescue by paying out… Read more

their claim. This is absolutely FALSE ADVERTISING, as my experience with AAMI is the same as the other insurer on their TV advertising.

My previous tenant broke lease only a few weeks after renewing the lease and left thousands of dollars of damage of which I received the full bond back, and the remainder I tried claiming through AAMI who declined my claim as they said that the malicious damages they left was not intent. How can the malicious damage not be intent, if they left my property knowing the damage they caused without repairing the damage?

This claim was made just before my Landord Insurance renewal so obviously I didnt renew my Insurance with AAMI. My Agent can not believe the result of my claim and he suggested to me to dispute their decision which I am doing. He also recommended to me to insure with Terri Scheer from his experience with that insurance company so now Im insured with Terri Scheer.

Ive also cancelled my Contents Insurance with AAMI as a result of this experience.

If AAMI doesn't pay my claim Ill be escalating this to the ombudsman.

I am so UNLUCKY being with AAMI

Cost nearly half of others – First time with aami. never been one to just pay insurance when due after few minutes found aami was nearly half the cost of company i used last year and as they expected automate payment i cancelled. Npw have car covered aswell.  Show details

No major issues – I had tennants leave after they had used up all the bond money in rent default and upon inspection found the house like pigs had been living there! They had broken the dishwasher, heater, trashed walls and doors, carpet etc. AAMI sent an assessor and while they did not pay cleaning costs and renew all carpet they did pay for a huge portion of the… Read more

damage, in fact they contributed around $30000. I was happy with the service and they paid accounts and invoices sent promptly. No issues with them at all.

On the 2nd claim on another property again no cleaning costs paid and a few other things rejected but they did pay loss of rent and locks to be changed etc. From memory they paid around $4500 out of probably 8k in costs but I don't think they rejected anything the other companies wouldn't of.

The headache of lousy tenants offset by help from AAMI – We've had our share of dramas with terrible tenants, who lived like pigs and caused a lot of damage and mess to our family home which we rented out while overseas. The tenants refused to pay rent and were eventually evicted, with a loss of three months rent, plus unpaid power and water bills that now fall upon me to pay, plus a huge cleaning job. … Read more

AAMI didn't cover any of the cleaning costs, and the excess was 4 weeks rent plus $500, and they don't cover the unpaid power and water bills, but they did pay for missed rent for 7 weeks and replaced doors which had holes in them and broken blinds and a broken oven that was deemed to be maliciously damaged.

This whole saga has been a huge headache, and although a perfect insurance cover would pay for everything, this simply isn't realistic. The excess and the fact that cleaning isn't covered is all in the PDS, so I can't complain about that. As it stands, we were happy to get the assistance we did; the claims process was smooth, and the money paid out no problems.

Thieves and Liars. I paid for 1 year of landlord insurance upfront/annually....aami cancelled my policy 4 months before the policy ended. Aami sent me an email to say I will get a refund for the last 4 mths of the policy. I wasted hours ringing aami to try and sort it out. I kept being transferred to people who could not speak English. Aami sent… Read more

me a NEW POLICY which was nearly $1500 more than the last policy. When i received the refund via bank it was missing over $100. NEVER EVER AGAIN WOULD I EVER USE AAMI/SUNCORP

Worst company to take landlord insurance, they are cheap for a reason, just reject claims on silly grounds and make people run after them to get information. First they take months to provide assessment and then again months to address any escalations . And when you call them, they show their callous attitude which is devoid of any empathy, concern or sincerity. Terrible Customer Service and just an insurance sham Show details

Never ever go with this insurance company for land lord Insurance. They will find all sorts of reasons to reject your claim eventhogh it is genuine.It took almos almost three months for them to investigate and at the end of the day no compensation . Show details

I would never recommend anyone to AAMI. My investment property got fire in 2023. AAMI took 2 years to repair the house but it's still not completed. When it's time for them to take premium they are money hungry and when it's time to pay back then they won't respond you. Their claims manager are the rudest and lazy people I would say. They will… Read more

never help you. When you try to reach out to claims departments they are their to suck AAMI and never be in your favour. Even AFCA is favour them as well because it's all connected. AAMi is useless insurance company I would never recommend it to anyone. Please don't waste your money on them.

Their ads imply personal care and service, but it is impossible to speak (or even chat) with anyone about a claim. Only one random day I got a text message (which I missed, being at work) saying they'd be calling in 10 minutes. So I missed their call and they didn't try again. FINALLY after many weeks, and requests for more and more documents, they rejected the claim anyway. I'll never choose AAMI for any insurance again. Show details

terrible. almost two weeks past, still no contact from AAMI. tried to reach out three times, calling and via portal - only general promises "we will get back to you" and they never will. Show details

AAMI landlord insurance does not cover anything. All fine lines and they take too long to process anything so you keep paying your premiums just for them at the end to tell you you cant claim anything. I dont know how they can get away with this. Its disgusting. Show details

Landlord insurance – Landlord insurance Claim- took months Reason- they invested time and money to reject claims Simple claims like property damage by tenants, unpaid rent rejected Result- huge loss for me and time wasted. I know this is a dodge business in Australia. No claim settlement states available to public. Show details

Worst customer service and stay away at all cost – Hope there was a no star rating available. Worst experience as no departments within AAMI talk to each other Show details

Rubbish scam company – Disgraceful If you insure with AAMI you will end up knowing that you were not insured. You will end up paying for many years and when it come to there turn!! They will make there own law and creat regulations not to pay, also will try to make you angry so they can hang up on you. Simply you will end up paying for mirage because they there only… Read more

to collect money but nothing in return, no service Angels and sweet to sign the policy when it to there turn to pay you will see the see the evil face and the devil tones

Be careful who you trust, and dont trust this insurer – Was a customer for over 6 years with no claims, found AAMI has been artificially and steadily inflating both my premium and the value of the property to almost 3 times market value (both the premium, and the valuation). I had to make a small claim due to wind damage and they claimed my excess immediately before acting on the claim, then after… Read more

nearly 2 months I was advised they wont honor the claim. So buyer beware they will collect your premium and provide nothing in return. it took over 2 hours to cancel the account and a day to receive threatening paperwork by email.

Cost may be less but AAMI do not pay claims – Avoid at all costs. Modern day scammers. New house claim refused saying poor workmanship, wear and tear. Made every excuse not to pay the claim. Show details

Good premium price but worthless when you need to claim – Tenant damaged wall and carpet, and owed some unpaid rent. First ever claim with AAMI and they advised that because the lease had moved from its fixed term to periodic they wouldn't allow the claim. Might be a good price on premiums but worthless when you need to claim. Switched to SGUA but they are also proving to be worthless on first claim. Will post separate review on them. Show details

Long wait, cut off half way through my message – Long wait, representatives that aren't clear about their products and representative that just exited the conversation, last messaged I received from her was only 2 mins ago, when the average time I waited was 8 - 12 min per response. Show details

Long wait, talk to bot, start again – Customer service is very poor. You have to go through 6 options. Then you identify yourself to a bot. Then you have to identify yourself again to a person overseas. If you complain about the process, they hang up on you. Your time is worthless to AAMI. I rang back. The second person I spoke to was very polite but still could not explain why my premium went up over 128% other than "Things have changed". Show details

The worse ever , big regret to trust them with our rent property – If we can put big sign and share to all our friends re this insurance we will. Who ever consider to trust them pls re consider dan read all the fine print, like if you face the tenant that not paying rent, pls make sure you make them stay 6 months freely so you can claim the rent lose to them. In real world, as a landlord, do you think you can let… Read more

your tenant stay for 6 months without paying and and the owners struggling to pay the mortgage just for the sake we can claim to insurance? And what about the regulation about late paying policy from the agent? Eviction notes? And the worse part, they didn’t tell us anything about this when we call them first before we purchase the insurance. Totally trap.

Landlord Insurance with no Tenant Protection! – Disgusted with AAMI and the way in which they deceive the customers. After years of insurance only to find out tenant protection is NOT part of their insurance. Smoke and Mirrors Show details

Dont use for landlord insurance – Basically tenants wrecked the house, spent 50k on renos and fixing damage, Would have been happy with a little bit of help and got duck egg Total waste of money Show details

A scam – Our house was burgled. They took a whole bunch of the tenants stuff and our stuff we had stored. Aami declined to cover the personal effects as under the rental it is for personal effects used by the tenants not personal effects of the home owner. Total scam. Never again. Moving my policies. Show details

Not even 1 Star. Do Not Waste Your Hard Earned Money With AAMI – "UNLUCKY, if you're with AAMI" should be their new slogan. Absolutely a scam and with 2 rental properties plus motor insurance with them over many years, it's time to move on. Our rental property was pretty much trashed and damaged by previous disgruntled tenants. AAMI claimed that the damages were all "accidental" and NOT MALICIOUS, hence NO… Read more

COVER from their end. So the holes in the wall, the massive burn mark on the kitchen bench, and ripped carpet throughout the house were deemed, according to AAMI, "accidental". Even our real estate agent asked "so what are the landlords paying for ??" The total damage is approximately over $30,000 and AAMI reckoned not viable as the actual payout would be less than our excess ($3,000).

Wondering how this kind of scam business is allowed to rob us, landlords. There has to be some authorities that oversee these malpractices.

STAY AWAY from AAMI, people. You've been warned !

Misleading product - NOT landlord insurance – The product does not cover rent default and malicious damage caused by tenant. They don't tell you that upfront. It's an additional option that they don't promote despite I discuss the scenario with them what if tenant damage the property, they said it'd covered. But didn't tell me I need to opt in for tenant protection for malicious damage. … Read more

They should call it building insurance, not landlord insurance as commonly referred to by other insurers.

BUYER BEWARE AAMI Landlord Insurance does not cover any damage by tenants pets – So very Disappointed to find out that after many years of having several properties insured with AAMI's landlords insurance - that any damage by the tenants pets to the property is not covered under the policy. We had the same tenant in our rental house for four years and they have just vacated, unfortunately leaving us with the smell of dog… Read more

urine through every carpet in the house. We've tried over several weeks which we cannot remove after several professional cleans, sprays, sanitisations and neutralisers. Replacing the carpet and underlay is the only way forward so we can rent the house out again - and now we are out of pocket. The carpet was only five years old and otherwise in great condition so not happy about having to replace it.

Closer to a Scam than an insurance policy – Much like many of the other reviews on here. The policy doesn't cover anything. If you make a claim you are met with a reason it's not valid. And being a quite expensive policy it's certainly not worth purchasing. I do not trust AAMI to work in my best interests and have started cancelling all 9 policies. Show details

Not genuine landlord insurance – I had a highly stressful and disappointing experience with AAMI Landlord Insurance. We had tenants skip the country and default on 6 weeks of rent, trash the house with rubbish and discarded furniture, sustained damage to walls, carpet and laundry. The excess was more than what we were due to get from AAMI. Our property manager was aghast as other… Read more

insurance companies genuinely provide protections for landlords. The biggest mistake I made was going with AAMI thinking we had, had good experiences with our other policies. We have just been left severely out of pocket. The AAMI landlord insurance is not a genuine product. I will be moving all our policies.

Never go with AAMI - avoid it at all costs – I had a terrible experience with AAMI landlord content insurance. My apartment got flooded by a malfunctioning bathroom. When I called AAMI to report this incident, they promised me that they would send a crew out within 24 hours. However, this didn't happen until a few weeks later. As a result, my apartment started to get mould in the bathroom.… Read more

The contractors that worked for AAMI were terrible and not competent. They left half of the floorboards in my apartment unremoved and claimed that they were not damaged. However, this created further damage to my apartment and generated more mould.

My tenants complained about the mould issue and I had to pay for their temporary accommodation. AAMI refused that it was their fault.

I ended up having mould in my apartment, bearing >$10k to pay for my tenants to stay elsewhere while AAMI tried to remove the floorboards. Now the apartment has become unlivable and uninhabitable with mould issues. I lost my tenants and had to end the lease. AAMI still refused to compensate me for this.

I would never go with AAMI again, and their customer service is terrible. Every time I called, no one would be able to help. They would always kick the ball to another department's court and say that it's the other team's responsibility to get back to me.

Each time on the phone with them, I had to repeat my story, and they never showed empathy. They sounded very cold/aloof in their phone and email correspondence with me. I felt like I am not their customer at all, they sounded to me like I'm their enemy.

After reading everyone's review on ProductReview, I found this is a common issue with AAMI. They provide poor customer service, the policy isn't transparent, and it's a waste of money, time and energy to deal with their customer reps.

I'm going to lodge a complaint to the Australian Financial Complaints Authority on this.

Lesson learnt – I changed my tenant's contract from a fixed to a periodic to help them out with payments at my agents advise. Towards the end they stopped paying rent and it took 6 months to have them removed going through VCAT. Relieved that I had insurance that I assumed would cover the loss of rent, I later found that because they were not on a fixed… Read more

contract, I was only entitled to two weeks rent which wouldn't have covered the excess. It was my policy and I should have read the fine print, but I find it misleading having insurance with AAMI when one of the most likely scenarios to occur will only be covered if on a fix contract. Between the lost rent and state of the house, it has been a very expensive lesson. Don't ever use AAMI for landlord insurance.