Drive My Car

Long term rentals, good sevice and prices, quality vehicles – I had a direct account manager, it was good customer service and the ease of payment options either paying directly through their website via invoice or direct debit. If they ever came back in operation in Melbourne I would use them again. Show details

Rented a vehicle from this app twice, poor service – The first time renting a vehicle for a day, the gas tank was emptied and the light was on before I started to drive. GREAT. The second time to rent a vehicle again, the owner cancelled my book at the last minute. And customer service replied me nothing I can do about it, can even leave a review for the owner. VERY HELPFUL.

Awesome, good value, good money, fast efficient communication – For the price and quality of the car, it is the best deals in Queensland. The procedures to ensure fairness and protection on both party are well documented by taking pictures and description of any existing imperfections, and also on the contract documents. The car is less than 8000km and very new, and the communication is very fast and efficient, making a very smooth process. Show details

Great Value – I used Drive my car for work purposes over 2 weeks and found the service excellent, Payments were easy, the car was everything that was expected and generally everything went with ease. Show details

Both the car owner and the DriveMyCar representative are responsive – - Great communication with both the car owner and the DriveMyCar representative - Great car to use (relative to price) - Met my needs Would recommend to those wanting to rent a car

Worst customer experience ever!! Don't do it – I should first state that I love the concept of renting from people who offer their own vehicles. I travel a lot and have been using Turo for years and wanted this to be a similar service. It is not. Please know that DriveMyCar.com is NOT a customer-focused service. They want your money and care less about the service. Like other reviewers, I was… Read more

first asked for multiple sources of personal details including financials. I should add that all of my records and history are unblemished. I say this not in a bragging way but to say that there were no 'red flags'. DriveMyCar.com asked for more personal and financial details than I've been asked for when applying for home loans and the company promised that it was necessary for the vetting process. After sending my information I heard nothing and had to follow up the contact person over and over again over a period of four months. FOUR MONTHS!! The contact person was RG Milana. Finally I got a definitive response which was that the vehicle I had booked four months ago was no longer available. What a load of rubbish. This business model does not deserve to survive. I caution anyone thinking of trying it.

Something is wrong with the process – • Needed to rent a car for two weeks. • Used the web site to locate a suitable vehicle and found one which was listed as "Available Now" • Used the web site to book the car • Waited for a response. • Discover that they "ask all owners to respond within 48 hours" but it turns out that they can't enforce that. • I would have thought that "available"… Read more

means "available" and so wonder why they had to check with the owner. Don't the owners have to keep the web site details up-to-date? • Eventually get an email from a "Sales Associate" telling us that the vehicle is not available for our dates. • Email includes a link and the advice to "check other options on this link". • Follow the link. • Same car is still listed as "Available Now".

Never got to the steps of: * sign the rental agreement * ID Verification * Credit check ... but if the experiences of other reviewers is anything to go by, I doubt that we would have been impressed with that process, either.

I won't be visiting that web site again.

Not bookable! - Twice! – Tried to make a booking a couple of months ago. It was fairly last minute (booking required within a week), no response from the owner, advised by drive my car to book with another - so went with GoGet slightly more expensive but very convenient. Two days before booking advised car is available - told them I had already booked an alternative. … Read more

Tail end of last week decided to give DriveMyCar another go. Placed an order for a booking for 3 weeks at the end of Dec. car was showing as available. Owner rejected and advised they want to me book closer to the booking date (within two weeks).

Emailed DriveMyCar and they basically said nothing they can do as they are peer to peer.

Waste of time, catered more for those hiring out their car rather than those hiring. Wont try and book again.

Incompetent – I applied for a rental car on July 11 2022; I emailed through my drivers license and passport as requested and completed the online booking form (attaching again my drivers license and passport). After two weeks of no response I emailed to ask if the car was available; the response was an email requesting my drivers license and passport again,… Read more

which I sent, again. After another week I was emailed asking for a secondary email address, I provided my SA government work email address. On Aug 2 (less then one week before I needed the car) I received an email informing me that my identity verification was unsuccessful. I spoke to the rental associate who handled my application who simply apologised but provided no solution. I spoke to the supervisor who apologised, asked for a third email address for verification, and said he'd get back to me. I offered other identity verification of government payslips and a bank statement, however, these were rebuffed. At this stage I now don't have a car and it's too late to book another because it's taken them 3 weeks to process two documents. Overall, poor service; they make lots of apologies but take no responsibility for their incompetence.

First time was a bust – First ever time using this service. Licence verification was a pain, and had to do it twice. Having to submit images of my licences via email is not best practice for private data. Then rejected by owner, no explanation. 19 hours have gone by, then no more cars available at the airport, only "near" the airport. The rejection message said call but then it was "due to an expectedly high demand..."

Shows cars available when they aren't – What's the point of a car rental site that shows cars available for future dates, and when you contact the owner of the car, the cars are unavailable for those dates? Don't waste your time. Show details

Excellent service and amazing team to work with – Outstanding customer service Car given as car promised Car met my needs very well Open discussion with any problems and prompt reply for any concern Team was very helpful when needed. Exceptional service  Show details

Great service, super convenient!! – Super easy service to deal with and the car was immaculate. Dealing with the owner made things very easy. I will use this service again and would recommend it to others  Show details

Excellent service – Helping me to get a rental car with easy process car was on excellent conditions and very clean I extend my rental in no time with email and everything organised smoothly and efficiently happy with their professional and prompt services and surely recommend for future service

If you are looking for a hire vehicle, try this place first! – Fantastic service! Prompt responses to my questions! And the vehicle exceeded my expectations! I will be highly recommended your service to all my family and friends.. so much easier, more efficient and ultimately cheaper than any hire car company I have dealt with.. thank you! Show details

Charging for existing damage – Customer service team is very good. They have always been very helpfull. But I had a terrible service from the fleet manager who never responded to me and only listened to rental owner and made me pay for the damage that is listed before I rented it. Show details

Professional and Friendly Team – Booked with this company many times last year. Quick, professional and friendly team. Vincent helped me a lot in all my requests. I Want to use their service once more. Show details

Good service – Jasper is a good guy . And help me a lot about everything i need to know. And price is quite reasonable. Everything you need to know is just sent then a email.

Perfect partnership – The people are so professional and efficient, it is just a breeze dealing with them. Wonderful vehicles at great prices. The job I have I don't have the time to sit for a long time and they fix everything for me with no fuss  Show details

Excellent service for the price – Booked the service twice so far and the experience was very good in both the cases. Best value and highly recommended. Service and the communication were also very good. Would surely use it again.

First time user of platform, I'll be back! – I was looking for a car rental for my road trip holiday & found the drive my car website. I read some reviews that were all positive and took the plunge. Now it's my turn to give the positive review. I hired an Audi C3 convertible for a week for $350, which included the reduced insurance. It would have cost me over $500 for a small (boring)… Read more

automatic from one of the big companies. The car owner was unfailingly polite, accommodated my time frames & was a pleasure to deal with. I had so much fun with that car - it's been a lifelong dream to drive a convertible! Such a great car & such a great deal! Definitely will be a return customer.

Great platform and will use again in the future – It was easy to search for the right car for me and great communication from the customer service team leading up to signing the rental agreement. Great value for money given that the hire was over Xmas and new years (and normal rental car companies were charging an arm and a leg). Adding an additional driver was super easy. The car suffered… Read more

damages while I was in possession and all issues were dealt with after the car was returned to owner, they were very fair and efficient when dealing with the insurance claim. Will definitely use this platform again.

Smooth process. Would definitely use them again – Easy process despite having an overseas drivers license. Had to pay a large bond upfront due to the same. But I got the bond money back in 1 business day. The car was in immaculate condition and extremely clean. I would definitely rent from Drivemycar again. Show details

Great customer service – Lovely car - suited our needs well. Very helpful customer service too. Every detail of the lease was handled well. Vehicle was our family car and we loved it. Can recommend Drivemycar. Show details

Easy process and nice car – It was my first time using DriveMyCar. It was a very easy process and the car was clean and well maintained. The owner had nice individual touches. holder for the mobile phone was especially appreciated. Pick up and drop off was easy and flexible. I’d been thinking of buying a used RAV4 and it was a good way to check out the model. Show details

The website is easy to use, and really they took care of all the paperwork. I hardly did anything – Thankfully the hold time isn't bad at all, and there is a dedicated individual looking after each rental. I mostly interacted by email and had no issues at all, they were prompt with their responses. Show details

A highly efficient and professional service – Customer service was great, I haven't received my bond back yet but I don't expect any difficulty. The vehicle was in top condition and it proved to be ideal for my role as a first time Uber Driver

Car renting in nominal price – Hi, I'm a regular customer with drive my car for 3years and renting for years. But due to covid-19 time my payment was delayed but i paid.. But Richard terminated contract. Show details

Great service – I have used Drivemycar several times and never been disappointed. Rentals have been a few days to a few weeks. I enjoy the flexible arrangements to suit my needs. I can hire a van or a small run-around. Jasper has always given great service to ensure my rental experience runs smoothly. I love the free daily KM allowance. Show details

Convenient and excellent service – Convenient and excellent service. The car I needed was always available and I am always made aware of any changes prior to car pick up. Highly recommend as the cost is far much better than a regular rental company. Show details