FleetCard

FleetCard makes fuel management simple and stress-free. It’s accepted at most major fuel stations across Australia, so I never worry about where to fill up. The monthly consolidated tax invoice saves me time on paperwork, and the built-in spend controls give peace of mind. Add in the fuel discounts and reliable customer service, and FleetCard is a smart choice for both businesses and individuals. Show reply

NO Velocity sign-up 10000 points. They are liar. Do not sign up this company to get Velocity points. They advertise velocity promotion that 10000 sign-up points. But, they never provided 10000 points. According to their T&C, the points is credited… Read more

in third month. But, we still don't get it in fourth month. We got only 28 points in first month and 28 points in second month. When we contacted them, there was no resolution. They keep lying. We think they just deceived us using fake offer. If you need fuel card, there are many other fuel card. AVOID THIS COMPANY.

DO NOT USE THESE PEOPLE. They are dishonest and a bunch of frauds. Since signing up, we've had incorrectly charged fees (cared fee offered was $2.99 on sign up, from the first invoice, we were being charrged $5.99 + GST), late payment fees charged… Read more

eventhough they had our direct debit signed which they did not action, nor did they advise us, fraudulent merchant fees andd the list goes on.

Also, we were neverr told that the offer they gave us to sign up was an "Introductory" offer. After which, our cost with up 3x.

We have now moved our account elsewhere, despite the business challenges associated with moving twice within 4 months. BIGGEST MISTAKE MADE.

I will be lodging a complaint with ACCC. They cannot be allowed to keep defrauding people. These people are criminals.

*** DO NOT USE ***

Fees Fees and more Fees I stressed to them when they signed me up that my last experience with them was fees and they assured me no that is not going to happen anymore we have changed the way we do things. So for 6 months there were no fees and… Read more

then after 6 months unbeknown to me guess what my alleged trial period is over and I get his with $163 fees for one month. So thank you Shell Card looking forward to using you after I told Fleetcard to cancel us today

We needed to update our fuel cards and the organisation was easy to deal with and quick to make all the arrangements ready to happen. I find them one of the best organisations to deal with and very efficient. Show reply

Running a fleet of vehicles means plenty of fuel receipts and admin. Since switching to FleetCard, that's become much easier to manage. The fees are a small trade-off for the convenience of having everything in one place, and we like that our drivers can fuel up at a range of service stations instead of being limited to one brand. For our business, it's been a smart choice. Show reply

I've been using FleetCard for a number of years and have always found it to be a simple and reliable way to manage fuel purchases. It's accepted at plenty of fuel stations, the online portal is easy to use, and keeping track of fuel expenses is straightforward. It saves a lot of time compared to dealing with receipts and makes everything much… Read more ·  1

easier to manage.

Any time I've had to contact customer service, they've been helpful and easy to deal with.

Overall, I've had a good experience with FleetCard. It does what it says it will, and I'd happily recommend it to anyone looking for a reliable fuel card.

I initially took on Fleetcard to save money. This done the opposite. There are no savings and cost for being one day late is astronomocal . I was charged about 50% penalty for one day late. This is totally unethical and extorsion. I hadly use the card now as I get more saving with a woolies docket. I definitely do not recommend this to anyone. I currently lloking at other options.

Our small business uses FleetCard and for us it works. Yes, there are extra fees, however these are minimal when compared to the time-consuming process of trying to reconcile fuel dockets from multiple vehicles. I like how the fleet cards can be used at multiple locations, and our team aren't locked into using one fuel provider. If you're prepared to pay the fees for convenience, then it's a great product!

I rarely leave reviews, but this experience has been concerning enough that I feel others should be aware. I submitted a business fuel card application with FleetCard on **9 February 2026**. Since then, I have provided all requested documentation, including highly sensitive personal and business information (driver’s licence, utility bills,… Read more

etc.), which was acknowledged as received. I was advised the application was progressing toward approval and that cards would be issued pending one final document — which I supplied and had confirmed in writing.

Since that point, communication has completely stopped.

Over the past several weeks, I have sent **more than a dozen follow-up emails** and attempted multiple phone calls. None have been returned. There has been:

* No update on the application * No acknowledgement of correspondence * No clarity on whether cards have been issued * No reassurance regarding the security of the personal data provided

This lack of communication is unacceptable, particularly given the level of confidential information entrusted to the company. It raises serious concerns around customer service, accountability, and data handling practices.

At this stage, I am seeking:

* Immediate confirmation of my application status * Assurance that my personal and business data is secure * A clear explanation for the lack of communication

If this is not resolved promptly, I will be escalating the matter further with relevant regulatory bodies.

If anyone from FleetCard is monitoring reviews, I would appreciate urgent contact to resolve this matter.

— Damien

We have been with FleetCard for over a year and have found them to always be helpful when we do have any issues. They are receptive to our enquiries and their staff are always ready to assist when necessary. As a small to medium size business we cannot speak highly enough of FleetCard. Alicia/Britex Carpet Care Show reply

Fleet Card is simple and easy to use.. The fees are fair and the extras are actually worth having .. We moved over from Motorpass and I have found the service seamless and professional .. Show reply

FleetCard is fantastic for our business petrol needs here in Perth and when travelling around Australia on business. It is great you just fill up give odometer and off you go and get invoice at end of month, too easy and great when doing bookwork. Happy customers. Show reply

After reading all the comments I felt compelled to leave a review as I do not as a norm leave reviews. Personally for our business I have found them to be efficient and easy to deal with no concerns. We are a small business and find the process easy enough to use and any queries that I do have they are answered in a resonable time. Show reply

Using Fleet Card Access has genuinely streamlined the way we manage our fuel and vehicle expenses. The convenience alone is a game‑changer — having one card that works across a wide network of service stations makes day‑to‑day operations smoother and far more efficient. Tracking spend is simple, reporting is clear, and the control features give… Read more ·  1

real peace of mind.

One thing worth noting is that some service stations do add extra fees, which can bump up the total cost if you’re not paying attention. It’s not a deal‑breaker, but it’s definitely something to keep in mind when choosing where to fill up.

Overall, Fleet Card Access delivers excellent value, strong coverage, and reliable support. It’s made managing our fleet easier, more organised, and far less stressful — and that’s exactly what you want from a fuel card.

We’ve been using FleetCard to manage fuel purchases across our business for the last few months. The system is very easy to use, and our team can refuel at a wide range of service stations without any hassle, which saves time on the road and keeps everything running smoothly! Show reply

FleetCard makes fuel management simple and stress-free. It’s accepted at most major fuel stations across Australia, so I never worry about where to fill up. , Add in the fuel discounts and reliable customer service, and FleetCard is a smart choice for both businesses and individuals. Show reply

First year with Fleet Card, and have found the process to order and manage our account very easy and versatile. We run the system over 4 different entities and FC has been very easy to set up and run. We renegotiated fees and discounts after 1 year, based on our usage and preferred networks, information provided by FC that was beneficial. Show reply

Very happy with the service just trying to work out our way I can pay so much a fortnight as I've recently lost my job and I'm trying to get more work coming in to how to move forward with everything else but this fleet card really helps businesses so very much and also personal use as well extremely happy with this service thank you for all your help. From Leslie Warren care services Show reply

Anything that cuts down admin is a win in our books. FleetCard keeps the crew moving, makes fuel expenses easy to track, and saves us from the usual receipt treasure hunt every month. But most importantly, it helps with cash flow for our small business. Since joining a few months ago, it's made life so much easier! Show reply

WARNING HUGE FEES do not be fooled by the $1.99 card fee that is for 6 months and then it jumps up to $5.99 then they charge exrra fees, not just a merchant fee but miscellanous fees, I had over $163 worth of extra fees on top of my account which is onlt $4k a month. I had used them previously and told them they had hidden charges and was… Read more

promised the world this time, no the charges have all changed blah blah blah and I fell for it and then 6 months in bam lots of charges. When I spoke to them they told me they source out their sign up work and cannot be held resposible for what those people say. NEVER EVER AGAIN

DO NOT USE THIS COMPANY. They set up a direct debit without our consent and withdrew funds after we had already paid our invoice in full. We are still owed $1,659.02 and have received no resolution. Communication has been extremely poor. We dealt with [Name Removed], who repeatedly failed to understand a very simple email, which only added to… Read more

the frustration.

Despite multiple attempts to resolve this, we have had no meaningful response.

We have now escalated the matter to the ACCC.

Customer service is completely non-existent. Avoid this company at all costs.

Do not touch these guys unless you want to have constant issues with no communication or resolution back. Constant problems which are detrimental to our business but there is no care, no replies; every time I have dealt with them the problem isn't fixed. I stupidly gave them another try, now regret moving away from our other fleetcard. They have a… Read more

shopping list or charges and poor customer service, which i was assured by a representative was fixed.. Highly recommend Not using Fleetcard

Save yourself the pain and frustration (and cost), don't bother with this company! They rarely respond to emails and when its regarding an account matter, they always seem to wait until after the due date of the invoice so the next months bill is pre-loaded with a $178 fine/fee for being a day late. Even after completing the direct debit request… Read more

to make payment automatic, the payment didn't come out (through no fault of mine) and I was STILL charged a $178 fine/fee (plus interest). They refused to remove the erroneous charge from their failure to set up the DDR request, so I paid the bill, less the fine/fee, and then I got another fine/fee the next month! It has been a 6 month nightmare dealing with these people. The fine/fee amount is ludicrous for the size of my account (usually under $1000 a month). I dont disagree that they need a disincentive for late payments... why not charge 20% interest on overdue amounts?? Then, at least it's a punishment that fits the bill, disincentivises late payment and would more than re-coup the real cost of a late bill payment. On top of the bill dramas, we had many recounts from the team members of service stations not recognising the card, or not knowing if they take it (even places on the website which are noted as accepting FleetCard). There is also a gnarly $3.50 BP fee, which negates the few cents you get off Shell. I was really hoping this would work for me, as the idea of collating all of my fuel costs was certainly appealing and worth the monthly card fees... just not the other fees and the muck around fixing account issues.

Do not sign up for this, 1 day over the due by date, no invoice sent $177.95 over due fee $5.45 interest fee , at the time of signing up, they asked me how much fuel we use for the month I wasn’t too sure told them around $1000.went over by$38 , they charged us $117.03 over the limit fee total $300.43 extra The only reason they get 1 star is I can’t do less on the review. Disgusting behaviour from a business