Presto
1.2
Nomug 15 posts
Isn't my money good enough ?? – For the second month in a row my account has been paused despite having authorized Presto to deduct from my credit card.
I have tried to contact but they hide behind no telephone contact and it is frustrating.
I actually enjoy having Presto, but come on guys, fair go from an actual fan of your service, but one whose loyalty is fast decreasing, due to poor customer support.
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Hi there Nomug, So sorry to hear about you less than ideal experience with us. Please know that the Presto support team is always keen to help! We are contactable via Facebook: external link , Twitter: external link , our Community: external link and email: support@presto.com.au.
The most common reason that an account would become paused unexpectedly, is if the monthly subscription fee is not successfully debited. In this case, the deduction will be attempted four days in a row and if unsuccessful the account will become 'suspended'. In order to get back up and running, all you need to do is ensure that the credit card information on your account is correct and that there are sufficient funds. Please then head to the 'Account Details' page (located under the 'Settings') in order to subscribe/ resume your subscription!
Thanks