196 reviews
item took too long to be delivered. Ordered on 16th Sept and it got delivered on 30th October. So if you order here then be prepared to wait. THERE WAS NO INDICATION THAT THEY DID NOT HAVE THE ITEM IN STOCK. Asked to cancel order and to kindly refund me. They did not respond then sent the item even though i requested not to do so and when i wrote… Read more
asking them to return the item they simply did not respond. Communication is very bad. I wont be buying here again.
My order was delayed by supplier issues but I received prompt advice letting me know when it would be available ( I was happy to wait) and then again when it became available. The delivery was then very quick and no issues about quality or price.
The quality of this phone/tripod mount is absolutely insane. I bought a cheap heaps of crap off ebay and it broke in 5 minutes. $5 more got me this one from you guys, with awesome support and super quick delivery. Ill be using you guys again!
Reviews with attachments
The delivery was fast and I’ll do business with you guys again for sure. But my microphone presented an issue with one rubber from the neck to the capsule of the mic is detached, and shows some glue marks. It could be from the manufacturer but also should be glued. I can see there is signal through the mic and no noise apparently but when you buy… Read more
something brand new you expect the item to be looking good and keeping this way can definitely damage the connection inside the neck by expose. I work on a cruise ship and I probably can’t take the mic off the ship once is onboard sadly, so I don’t know how I could solve this issue please let me know.
Hi i have just received my eartec order. i ordered 2 headsets a charger and a case. One set of headphones had no battery. there is also no instructions.
These batteries are not standard 21700 batteries. 21700 batteries should be 21mm diameter, 70mm length. These are 21mm diameter but more like 74mm length. This means it will not fit a lot of devices that requires 21700 batteries.
Excellent communication and very friendly customer service! I enquired about the Roland V-1 HD video switcher and was able to secure a stock for delivery! Delivery was super quick and they looked after me for the pricing. I’m a very satisfied customer!
I was recommended to purchase frum RM becus of their reliability and honesty. I took the advice and was pleased I did. I wus given an honest estimate of how soon stock would be available and a personal email update during the wait. I felt a very trustworthy and personal interaction and an interest in my needs frum the staff member dealing with… Read more
my order so I knew exactly where I stood throughout the transaction. RM will definately be my choice for all purchases where I need certainty of the order coming thru smoothly and with personal good will and concern expressed alongside. This is what I think professionalism should be like.
Super reliable and quick response for all questions , 10/10 shopping experience
I had spent a weekend filming video using my Sennheiser MKE600 video mic. Unfortunately the wind was so strong it almost ruined the audio which was partially restored in editing. So I ordered the MZH600 fur windshield. Testing shows this really works. I ordered online and it arrived within 2 working days. Eccellent.
What a very good experience it was with rubber monkey, never heard of them before until now,been trying to track down a item for months with false hopes with other places, seen the item i required, thinking another dead end,BUT,I gave them a call,which was buzzard, usally u can't get though to them,they answered straight away, spoke to a young… Read more
chap,said they had them in stock,I required 2,no worries he said,we have those in stock,paid then and there though an email link,few days later posted,today arrived. Thanks Rubber Monkey, highly recommended, items were packaged brilliantly,and communication was great, i definitely will be back. Very happy customer. You rock monkey
Fast delivery, excellent price and a funny business name :). Hope to find something good again soon!
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Kondor blue media hub, Iphone cinematic rig build for wife's Christmas present, Decent pricing & delivery times from NZ to Australia. I'll definitely buy more from Rubber Monkey & an express postage option would be a great option too.
Latest follow-ups
This is a great little monoscope. It feels like quality and has a nice clear sense.
Follow-up · Very easy to focus. It has a lovely clear lens. Nice and light. Thoroughly enjoyable little scope.
I had never used The Rubber Monkey before. Sounds like nonsense, but true. I bought a clamp of them as thy had the best price by far. Recieved the order pretty quick to the Mid North Coast. Item was spot on and put it to work sincr without any problems. Happy with the purchase in this case.
Follow-up · Have purchased again since first time, order was delayed by supplier, but arrived by original date given. A skeptic twice proven wrong. Thank you to the Newcastle team. Legends.
Quick, efficient service. Ordered my lens on Saturday, received by Friday
Follow-up · Would definitely buy again. Packaging was secure and robust and tracking info was provided.
Positive reviews
Ordered two lenses from Rubber Monkey. One of the lenses ended up being discontinued however I received a prompt email from Casey updating me on when I would receive a full refund for that lens. I'll continue to shop with Rubber Monkey to due their excellent customer service.
Sam always provides fantastic customer service, he brings out my purchases to the car, because I’m a cripple, and he goes above and beyond to ask me follow up questions that may assist me get more out of my purchases.
As a production company that relies on great quality video gear, Rubber Monkey is an excellent partner for us. We have many Rubber Monkey products on our gear at Ottico Lab. We sometimes need new gear fast to make it for shoots - Rubber Monkey delivers on this. In our recent order, supply chain was challenging and out of Rubber Monkey's control… Read more
but we got comms updates and the delivery still was fast and earlier than expected. Thank you Rubber Monkey!
Negative reviews
Thanks for giving me the opportunity to leave feedback. The order process was quick and simple, the price was reasonable, and I finally received the item I needed, packaged neatly and clearly. Unfortunately, though I paid an additional $23 for expedited delivery, I waited two weeks to receive my parcel.
Great when you are sourcing for supplies. But when you need support for a faulty item, might as well talk to a brick wall. Standard response I got ... your message and will respond. Nothing. Nothing. Nothing. Email again.. Nudda! Even if its just a $72 Sennheiser GA 2-XSW 2, Extension Cables and BNC Sockets to Front-Mount One Pair of Antennas,… Read more
was able to resolve replacements from Jaycar for $13. Saves a headache dealing with Rubber Monkeys! For the more expensive gear, its just not worth risking your $ and headspace if they will not even provide support! If its something more expensive I wouldve gone the ACL route. Establish a local supplier that will deal with your warranty woes! Says a lot about a company who do not respond to support requests!
We're really sorry that you've had this experience.… Read more
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Had good experiences with RM previously and first interaction with salesman Khon was positive but when the gear bag (for a few hundreds) wasn't supplied his manager Samuel Bellwood offered me the strap to play with while I wait another 6 months. Apparently he couldn't be bothered to pick up the phone to the supplier and get a report. RM just went… Read more
from Hero to Zero due a lazy and arrogant employee. Been using them for decades now not again if I can avoid them or more specifically Mr Bellwood.
Thank you for this very mixed feedback. To address… Read more (+1 reply)
Recent reviews
Excellent product at an excellent price, and shipping was as speedy as it gets! I had never heard of rubber monkey before I found this product on a Google search, but I will certainly be buying from them again!
I've had a fantastic experience with Rubber Monkey. Their customer service has been outstanding from start to finish. I had a few questions regarding an order, including a coupon issue and later some questions about pricing and stock availability. Every time I reached out, the team responded promptly, answered all of my questions clearly, and went… Read more
out of their way to help. When there was a technical issue with the website that prevented me from using a discount code, they acknowledged the problem, fixed it quickly, and even arranged a refund so I still received the discount. What impressed me most was how helpful and friendly they were throughout the process. That's the kind of customer service that's becoming increasingly rare these days. A special thanks to Steven for his excellent support. It's clear that Rubber Monkey genuinely cares about its customers and wants to make things right when issues arise. Highly recommended. I'll definitely be shopping with them again.
Rubber Monkey have great well informed staff and offer competitive pricing. Service is always excellent and attentive and they have gone that extra mile for me a few times. Thanks guys.
I had not heard of this company before so was a little hesitant to order at first. However, they were quick to respond to my query about the product and game me accurate information about the upcoming date on which it would be available. I was even able to collect it from their warehouse in Sydney, which was convenient for me. Yes, I will purchase from them again.
Lexar Professional CFexpress Type B / SD USB 3.2 Gen 2 Reader Was fast to be delivered and affordable thank you and the CF and SD card dual card reader in one is a game changer
Bought a Focusrite Scarlett Solo Studio USB-C Audio Interface with Microphone and Headphones (4th Generation)- Easy website to navigate, great price and speedy delivery. Would definitely recommend!!
Very good customer service and accounts understanding. Speedy dispatch. Honesty for stock quantities - i.e. did not try to sell me something they did not have in stock by taking my money like other Sydney based camera stores like to do and then… Read more
slyly make you wait indefinitely for stock arrival. Quality interpersonal skills from both employees I spoke with via telephone. They were honest and open about timeline for delivery. I enjoyed shopping with this business and will be back with confidence to buy more later in the year. Well done Rubber Monkey! I wish other retail business could follow this example. Proper tax invoice as well.
Follow-up · Website was easy to use. Delivery arrived on time and packaging was good.
Hi Battman. Thanks for shopping with us. We’re… Read more