572 reviews
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AI reviews summary
Pros
Verdict
Overall, customers express strong satisfaction with EMU Australia, highlighting the superior comfort, warmth, and craftsmanship of their sheepskin footwear and accessories. The brand earns widespread praise for a smooth online shopping experience, swift delivery, and a responsive customer service team that manages returns and queries efficiently. While a small subset of buyers experienced sizing discrepancies or durability concerns with specific pairs, the vast majority consider the products to be excellent, durable investments.
Bought 2 waterproof boots, arrived within days, very quick service. Boots fit and the quality looks excellent. Bought them for our trip to China in January where temperature could be -20. The boots will last for many years Thanks for the excellent service
I purchased, on line, following all the instructions to size up, which I did. The boots were lovely except too small. I emailed stating above asked about exchange/refund processes to obtain a larger size. The reply said refund to send boots back at my cost. I replied exchange, too late, marked as refund. Send it back and indicate RO/RA… Read more
number clearly otherwise refund/return would not be accepted. Purchased paper for wrapping $4.99 and postage for shipping $41. WHAT the heck. I am not happy at all.
Reviews with attachments
I bought some emu slippers, second year in a row, different model, first the mayburry and now the one ul see in the video, the fur inside where u step is gone, same experience twice. I know they have better prices than ugg or mou, but is it wirth to pay 60 euro for less rhan 2 months use of it? Verry dissapointed
Bought Pioneer Emu boots for overseas winter trip. Never bought shoes online before and was nervous about the fit but the size guide was spot on and I fitted a nine as I normally do. Love love love them. Snug and comfy. Haven’t had the opportunity to test the waterproof thing yet so hoping that works out too. Slim fit which suits me fine and nice grippy sole. Very happy. Show details
3rd pair of this slipper I have had 3 colour ways, just brilliant quality, great price point! Australian made!!! Sheep wool Show details
Love my slippers,great quality and value for money, Will purchase in the future Show details
I've been buying Emu Australia boots for years, I have my favourite pair on now, that I bought a couple of years ago.. they dont make the style now but they are thick warm and classy! I have a bit of a collection..though this years offering online is less fabulous Show details
Great slippers. Finally wore old ones out, so got new ones Show details
I purchased a pair of emu sneakers at theMerino store in the Sydney airport in april of 2026. I'm a Canadian. When I got home and put them on I noticed the tab for the lace was detached. I contacted emu customer service (several times)and the response is that as I did not purchase from them directly they will not warranty the product or pay for a repair. The note on their website re warranty is a joke. Show details
I purchased a pair of Emu scuffs and couldn’t be happier, they are Australian made quality which will last a long time ,they fit and feel great and because they are home grown they create jobs in Australia. The price is very reasonable when you consider how long these scuffs will last,I won’t need to replace them in six months,I probably won’t have to replace them for years which is real value for money. Show details
Boots arrived quickly, packaged in ways that made them feel special. Quality appears to be exceptional for the price. I love that the boots are lined with wool, I was not expecting that! Show details
I purchased the Agnes boot, love the look and quality. I am looking forward to wearing these this winter. The Emu website is easy to navigate and the purchasing process is easy. The range of products is vast, it covers anything from slippers to every day boots/ shoes. I received my boots within 3 days of ordering and was able to track my order which is fantastic. I would recommend Emu to anyone :) Show details
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Emu boots bought delivered 25.11.2025. Boots bought in Croatia, made in China. I checked with EMU to see whether the “ecipele online store” (made in China) is a legit dealer of their footwear, and they confirmed that although their premium line is made in Australia, some products are also made in China and that these boots are a legitimate EMU… Read more
product. I chose EMU over UGG after reading that they are of better quality. However, just one month later I started finding pieces of wool falling out of the boots, and the wool lining in the heel area is completely worn down all the way to the leather/seam. I do expect normal wear over time, but for the wool to be totally worn through in certain areas after only one month is very disappointing. They were used only in dry weather, on average for a maximum of one hour every other day. I hope they will at least last one season.
Quality products, great range and beautifully packaged! Excellent service, our online order was promptly processed, shipped and emails provided status updates. We absolutely love EMU slippers and boots! Quality products, very comfortable and Australian made! ❤️ Highly recommend! ⭐️⭐️⭐️⭐️⭐️ Show details
Latest follow-ups
The boots I ordered are fantastic. They arrived quickly and well packaged. Show details
Follow-up · My only gripe is that the laces come unhooked from the hooks at the top of the boot. I think it would improve these boots to keep the metal loop fastenings all the way to the top. I'm thinking of having a bootmaker replace the hooks with loops. As the boot has a side zip I don't think this would effect ease of getting on or off.
I found with my first order couldn't ask for anything better. Came in time, perfect fit, comfy wearing them and no postage and came with a return slip. The size chart helped with sizing. And it's Australian. I tell people how great it was ordering. Thankyou. Show details
Follow-up · Since having the boots, I've been wearing every day. Bought a pair that would slip on easily and keep my sheens warm on cold days and nights, to help my blood circulation and it works. Thankyou, great purchase
Solid description of the sheepskin gloves, accurate sizing info - the gloves are a snug small fit, from an xs/s sizing, I'm assuming they'll loosen a little with use and stay well fitted, good quality material and workmanship, as usual, fast… Read more
shipping. I'd happily recommend them for boots or accessories as this is my fourth purchase over 5 years and everything is still in excellent shape.
Follow-up · A year on they're in excellent condition, very warm, very comfortable, a little water resistant and useful on walks and round the yard for any not dirty jobs in winter.
Positive reviews
McKay W13099 Slippers. Slippers arrived in good time apart from a bit of a hold up at Customs NZ. I have previously had a Mayberry W11573 slippers twice before which I have loved. Thought I would have a bit of a change this time. However I do find these ones a bit harder to walk in although I do like the thicker sole which is very comfy. I… Read more
think next time I will go back to the Mayberry. The order and delivery process was very good - no complaints.
The sheepskin lined leather waterproof boots are the best they look refined. They are so cozy and warm. I’m off to European winter at the end of the year and they are just comfy and perfect for all days and all weather wear Show details
l loved the website, it was easy to navigate and there are so many to choose from. Once l made my decision it was easy to order and it was delivered in no time, thankyou for being a great Australian company, Show details
Negative reviews
I can't believe the rubbish EMU boots are made off, I have had my last 3 pair off EMU UGG boots fall apart with in 6 months all 3 pairs, and I purchased all from an EMU outlet, I will never purchase EMU boots ever again, I advise other buyers to shop around and do not purchase EMU boots a complete waste off hard earned money.
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Both the Monch and Sharky scuffs are very nice and very close to advertising. If the inner wool was as plush as advertised I would give 5 stars as they would be warmer in winter. Also, the Monch are very tight though I think they should stretch as they are suede. Delivery ran smoothly. Show details
Follow-up · Haven't worn much as it's now summer, though they are really warm. May need socks as well if extra cold just like the website photos. As the inside is lambs wool blisters won't happen. The outside suede is thick enough and very well stitched.
So poor with customer service. Ordered on a Saturday paid extra for express delivery 1-2 days. Shipped Monday with 2 weeks delivery. Can't contact anyone other than via email that takes to long to reply. No live chat or telephone numbers. Never again. Buy from a physical shop
Recent reviews
Bought these for my husband for Father’s Day. They arrived beautifully packed and the craftsmanship is evident straight away. He finds them comfortable, warm and snug without being bulky. It is also great to support an Australian-made product with such a genuine local history. Show details
My experience with EMU Australia has been Excellent . The team is very friendly and efficient If you have any questions or concerns they get Back to straight away the product I purchased Are so comfortable I’m so happy satisfied will Be purchasing again in the future the boots I brought are that good I went and purchased a pair For my mum and she loves them Show details
I’m usually a size 10.5 in runners and got an 11 in men’s slippers which is much too small. I’d size up to a 12 to be safe but I can’t return this as have already worn them as I needed a new pair. Show details
I love my boots. They are well made and very stylish. They are tight as they say, I have wide feet so I definitely ordered the next size. They are very good boot and I can’t wait to wear them for my trip to Scotland. Show details
Quick delivery and the most comfortable, warm and nice-looking shoes. I'm wearing them constantly at the moment. I love that they work both indoors and outdoors. I'm never going back to regular uggs after these. Show details
Absolutely love my Agnes boots. They arrived earlier than Aus post predicted, in great packaging and fit exactly. So happy with product and company. Thank you Emu. Show details
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