540 reviews
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AI reviews summary
EMU Australia maintains a highly positive reputation, primarily driven by the exceptional comfort, warmth, and longevity of its sheepskin footwear. Customers frequently highlight the brand's efficient logistics and responsive customer service, particularly regarding seamless returns and exchanges. While the majority of feedback is excellent, there are minor concerns regarding manufacturing origins and isolated reports of premature wear on specific non-premium lines.
Pros
Cons
Verdict
EMU Australia is a highly reliable choice for consumers seeking premium, durable sheepskin footwear with excellent local customer support. While the "Platinum" Australian-made line is the standout for quality, shoppers should carefully consult the size guide and consider sizing up to ensure a perfect fit.
The Perfect Gift. I purchased the baby floor rug for a colleagues new baby. She says it is beautiful and so extremely soft. Excellent communication from EMU, I was advised every step of the way. Very happy! Show details
I bought two pairs of Platinum slippers before last winter. They are the warmest, most comfortable slippers I've ever worn. I had some queries, and I received prompt, informative responses to my emails. Terrific product, terrific Aussie business, terrific people to deal with. Show details
This is my 3rd pair of boots from Emu Australia and my 2nd pair of the Pioneer style so I now have two colours. They are very comfortable. I wear orthotics and they fit well, though with a little stiffness at first. I love that my feet are warm with the sheepskin lining - I wore these boots in snowy European winter and was always warm and dry. … Read more
I find the Pioneer style smart enough for work. Excellent value when purchased online. Reason for 4 star rating is that delivery was a bit stressful - I don't think this is fault of Emu Australia - they sent within a day of receiving the order. Tracking number from courier said boots were onboard for delivery and would be delivered next day and boots were not delivered for 10 days until after I had made an enquiry with the courier.
Reviews with attachments
I bought some emu slippers, second year in a row, different model, first the mayburry and now the one ul see in the video, the fur inside where u step is gone, same experience twice. I know they have better prices than ugg or mou, but is it wirth to pay 60 euro for less rhan 2 months use of it? Verry dissapointed
Love my slippers,great quality and value for money, Will purchase in the future Show details
I've been buying Emu Australia boots for years, I have my favourite pair on now, that I bought a couple of years ago.. they dont make the style now but they are thick warm and classy! I have a bit of a collection..though this years offering online is less fabulous Show details
Great slippers. Finally wore old ones out, so got new ones Show details
I purchased a pair of emu sneakers at theMerino store in the Sydney airport in april of 2026. I'm a Canadian. When I got home and put them on I noticed the tab for the lace was detached. I contacted emu customer service (several times)and the response is that as I did not purchase from them directly they will not warranty the product or pay for a repair. The note on their website re warranty is a joke. Show details
I purchased a pair of Emu scuffs and couldn’t be happier, they are Australian made quality which will last a long time ,they fit and feel great and because they are home grown they create jobs in Australia. The price is very reasonable when you consider how long these scuffs will last,I won’t need to replace them in six months,I probably won’t have to replace them for years which is real value for money. Show details
Boots arrived quickly, packaged in ways that made them feel special. Quality appears to be exceptional for the price. I love that the boots are lined with wool, I was not expecting that! Show details
I purchased the Agnes boot, love the look and quality. I am looking forward to wearing these this winter. The Emu website is easy to navigate and the purchasing process is easy. The range of products is vast, it covers anything from slippers to every day boots/ shoes. I received my boots within 3 days of ordering and was able to track my order which is fantastic. I would recommend Emu to anyone :) Show details
Emu boots bought delivered 25.11.2025. Boots bought in Croatia, made in China. I checked with EMU to see whether the “ecipele online store” (made in China) is a legit dealer of their footwear, and they confirmed that although their premium line is made in Australia, some products are also made in China and that these boots are a legitimate EMU… Read more
product. I chose EMU over UGG after reading that they are of better quality. However, just one month later I started finding pieces of wool falling out of the boots, and the wool lining in the heel area is completely worn down all the way to the leather/seam. I do expect normal wear over time, but for the wool to be totally worn through in certain areas after only one month is very disappointing. They were used only in dry weather, on average for a maximum of one hour every other day. I hope they will at least last one season.
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Quality products, great range and beautifully packaged! Excellent service, our online order was promptly processed, shipped and emails provided status updates. We absolutely love EMU slippers and boots! Quality products, very comfortable and Australian made! ❤️ Highly recommend! ⭐️⭐️⭐️⭐️⭐️ Show details
Beautiful slippers arrived within days with the special free express shipping offer for Father’s Day! Hubby is loving his new slippers, he’s always worn sheepskin slippers but these are his first Emus and said they are sooooo comfortable! Went up a size and the fit is perfect Show details
Ordered for my husband and he LOVES them. The quality and craftsmanship is top tier. It came with a certificate of authenticity and are proudly Australian owned and made which was the main reason we brought.There so warm and comfortable and im sure he will get many years of wear out of them Show details
- +7
I purchased Emu Australia Platinum Esperence Slippers online via David Jones Australia for $100 on Thursday 31 July 2025. I received the slippers in the mail on Friday 8 August 2025. As of today, Monday 11th of August 2025, I have worn the slippers twice, inside only, for a maximum of 2 hours. Despite very little use the rubber grip on the… Read more
bottom of both slippers is torn and seperating from the sole of the slippers.
In addition to this, there is glue spilled along the edges of the slippers in several places, marking the fabric upper.
Emu Australia claim their products are made in Australia, if that is the case then this is absolutely shameful.
The slippers are poorly made, faulty and I could have purchased a far superior pair from Kmart or Big W for a 10th of the price.
I am unable to review the slippers on either the Emu Australia website or the David Jones website.
Please see uploaded photographs for evidence.
Great Quality and So Comfortable! I'm really happy with my UGG boots! The quality is excellent – soft, warm, and very well made. They’re super comfortable to wear and perfect for cold weather. Definitely worth the purchase! Show details
I buy these slippers regularly. They are warm and cosy. I bought a pair of male slippers for a gift. One is always delighted in an Emu product . When I get a new pair I take the old ones to our beach house to combat the cold of winter. I usually buy online although this time I had a question so rang Emu. How wonderful it was to talk to an actual person immediately who had full knowledge of their product. Thank you Emu Show details
Latest follow-ups
My Emu slippers are the second pair purchased. Soft and breathe because of the lambs wool and are comfortable. Fit wonderfully well and have an air of luxury and sophistication about them. Show details
Follow-up · My Emu slippers have been worn constantly during the winter months. They have provided years of wonderful warmth to my feet. The thick soles allow you to wear them outdoors without fear of causing any damage. They truly are THE Best Buy when it comes to slippers offering durability comfort and warmth.
Love, love, love my new EMU Ugg boots. The look and feel great, and are true to size. The leather is thick and even, compared to another company I bought from where the leather was thin on one boot. I'm very satisfied with the quality. Show details
Follow-up · Still 5 stars! My uggs are still going strong after 12 mths and lots of wear. They are easy to clean and look after and have maintained look, shape and thickness of leather. Great quality, I still recommend and will buy again.
I have been highly satisfied with my communication with Emu Australia staff members. After realising an incorrect address had been autofilled I was quite distressed that a gift for my granddaughter was lost, never to be seen again. After using the… Read more
online help service, I received prompt replies and ways to solve my issue. All correspondence was timely and I'm happy to say a positive outcome has been achieved. Many thanks and kind regards Jenny
Follow-up · * The response from Emu Australia was immediate and the reply came from a 'real' person. I was also given the tracking number so was able to follow its progress across Australia, from Victoria to WA. * Yes, the gift was recovered. When Australia Post couldn't locate the correct address, the package was taken to our nearest Post Office. * Therefore there was a positive solution. Once again many thanks!
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Positive reviews
I absolutely love Emu boots and I’m onto my third pair. They are well made, so comfy and better than UGG. Shipping was fast also. I’m determined NOT to buy UGG after their lawsuit on other Aussie UGG boot makers. Worth every dollar! Show details
excellent quality and style, backed by great customer service and an iron clad no questions asked warranty in the unlikely and rare event of an issue up to 12months post purchase. Show details
Just purchased the Pioneer Emu boot in the Oak colour. I have been a long time fan of Emu products, and these boots are so nice. Stylish and quite dressy, love the suede look, and the fact that they are also waterproof is fantastic. Show details
Negative reviews
I can't believe the rubbish EMU boots are made off, I have had my last 3 pair off EMU UGG boots fall apart with in 6 months all 3 pairs, and I purchased all from an EMU outlet, I will never purchase EMU boots ever again, I advise other buyers to shop around and do not purchase EMU boots a complete waste off hard earned money.
Both the Monch and Sharky scuffs are very nice and very close to advertising. If the inner wool was as plush as advertised I would give 5 stars as they would be warmer in winter. Also, the Monch are very tight though I think they should stretch as they are suede. Delivery ran smoothly. Show details
Follow-up · Haven't worn much as it's now summer, though they are really warm. May need socks as well if extra cold just like the website photos. As the inside is lambs wool blisters won't happen. The outside suede is thick enough and very well stitched.
So poor with customer service. Ordered on a Saturday paid extra for express delivery 1-2 days. Shipped Monday with 2 weeks delivery. Can't contact anyone other than via email that takes to long to reply. No live chat or telephone numbers. Never again. Buy from a physical shop
Recent reviews
Bought a pair of slippers and they are outstanding. Also had an older pair that needed new insert. The delivery was fast and the quality of the product was excellent. Well done! Show details
Product details informative and accurate. Quick and easy purchasing process and communication provided at each stage of order process up to and including delivery. Happy with the boots and are as described Show details
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