Best Virgin Money Bank Accounts

Unable to respond regarding two fraudulent transactions made on my account totalling $1000. Spend over 1 hour 30 mins on hold just to speak to… Read more

someone then a further hour being told it may be 6-8 weeks for a review. I was then promised a call back, which has not happened and customer service now unavailable until Monday.

4 years as a customer, first time I actually require any service for an urgent matter it is disgracefully weak in response. Firstly I expect a bank to protect its customers from fraudulent activity, but as a bare minimum be able to respond and return my call.