Best Virgin Money Credit Cards

Can't find the right card but virgin suck. My phone and card qa stolen while overseas, the 'support' was rude, incoherent and useless. I am done with… Read more

these over prices scammers with zero support. How hard is it to cancel a card...for virgin staff apparently it's really really really hard.

Just found out the hard way. I'm a new Virgin Velocity Card holder. I own a gold card with another provider and have 21 days to pay my card. Virgin… Read more

Velocity is only allowing me 14 days. I usually pay my card in full every month, but to my shock, I owe $9k in 14 days.

I'm paying this card off over 2 months and cancelling. I was also charged $42 international transaction fee on my flight booking with Virgin and Qatar. Go elsewhere.

When I was approved for this card in June 2023 It was a good card. I got 80,000 sign on bonus points and get 1 point/$1 spend which these days is… Read more

good.

After the changes they made to the online system late last year it became a mess. It took a few MONTHS from the start to finish. I couldn't access my account on my PC during that time but could in the app. During that time every transaction was either duplicated or tripled (later fixed). They changed the layout of the statement so that you needed a degree to understand it. I lodged a complaint and the person who dealt with it showed almost no interest. I imagine she was overwhelmed with other complaints.

Now there is NO information on the website or the statements to show how many Velocity points are earned. All you see is when they appear in your Velocity account. Imagine that? A points earning card with no details on your points! I've hitched my wagon to Virgin for flying and have now ben approved for an AMEX Velocity card which will be my main card. Unfortunately with Amex you need a backup card as a few business don't accept it otherwise I would have already cancelled the High Flyer card.

I've just noticed that they are no longer accepting new applications for the card "New applications: Applications for a new Virgin Money Credit Card are currently unavailable." Explains a lot. They want to get rid of existing pesky cardholders.

Virgin Money Credit Cards-Worst Customer Service in The World!!! – Have tried to contact Virgin Money by phone for a simple inquiry about a transaction. The first time i was put on hold for 1 hour and when i finally… Read more

got connected it disconnected!! Next time i was put on hold for 2 hours and the phone quality was disgraceful, the young woman could hardly speak English!!! Why o why do companys insist on having overseas call centres!!!! Worst customer service ever!!!