Best ANZ Banks

We recived an email from ANZ requesting that my wife "re identify" herself. This function can supposedly be done online. My wife no longer has a… Read more

driver licence, but has a current Medicare Card. Her middle initial does not appear on the Medicare Card, but according to ANZ this is not an issue. Simply type in the middle name and proceed to the next question. We tried this process about 7 times and recieved the same response each time. i.e. the deatils as submitted do not match. My wife suffers from dementia, and has very poor mobility. We had not other option but to go to an ANZ branch. To get your foot in the door at ANZ requires one to make an online appolintment. The lady at ANZ also had the same problem and could not get the Medicare card to match up. They agreed to aceept a NSW photocard for ID purposes. We have bewen ANZ customers for over 20 years but still we have to put up with this sort of nonsense. I would strongly suggest that ANZ gets its act together and stop pushing people around like this. Like all the others out there ANZ is run by an arrogant bunch of totally uncaring people. A total disgrace. ANZ needs a wakeup call.

Pain to use. Have they not heard of usability testing? Seems to have been dreamed up by 18 year olds. And, yes, it was totally my fault, but… Read more

because I didn't transfer $100 from Everyday into Savings, I lost $750 in bonus interest. Why make it so painful? Better just to buy ANZ shares, yield is about the same as the bonus interest rate and at least there is the likelihood of capital gain.