I've had enough!!!!
Been a customer for nearly 20 yrs. No complaints about loans and such but personal service is as bad as it gets now. waiting 7-10 to deposit due to not using ATM. I will be changing next year.
Unbelievably bad service at ANZ HO in Perth
Just went into ANZ Head office in Perth to do a bank transfer (the transfer was too large for internet banking). I was advised that I have to make an appointment and the next available was in 2 days time. That’s at their WA Head Office.
2 days to setup an appointment to complete a 5 minute interbank trf between ANZ and Westpac!
There were 4 employees within eyesight, not a single customer on the floor and no one could help me without an appointment despite no customers in the bank at that time.
In the end the staff made an appointment for me at one of their suburban branches and I had to drive out there to complete the transfer.
Customer service must be the absolute lowest priority for ANZ.
Customer service is non existant
Found an unauthorised transaction on my credit today so took the report steps as on the ANZ web site.35 mins to talk to a customer service person who transferred me ,10 more mins then the phone rang out.So drove 20 minutes to my local branch and waited another 10 minutes outside before being talking to a ANZ person who told me sorry no appointments today ring the ANZ help line.,just been there.Been with the ANZ over 20 years and have my personal and business banking with then time to look at a bank who cares about their customers.Still have the unautorised transaction to sort out.Tried the complaints hot line no answer after 25 mins.Just terrible service,Paul
Money sucker bank
ANZ cannot give a letter specifying account details for genuine reasons to account holder despite multiple requests. Its just money sucker and useless. Just avoid dealing with this money sucker bank.
Frustrating, useless and pathetic
After hours and hours on the phone to ANZ just to try and close my account I continue to get the run around and a different excuse each time as to why this can’t be done
I’ve had to call back numerous times and sit through countless minutes and still the issue is unresolved
The agents seem to actively try to misunderstand you and twist your words in order to pass you on to someone else, then give no background to the next agent and you have to start the whole conversation again and have no intention to actually provide help
Do not deal with ANZ if you enjoy your sanity
Just avoid them if you do not like frustration
Lack of communication between team members and different departments are beyond imagination. It is like talking to different banks in different countries with different languages.
I have a loan with them since APR2020 and I am already tired of so much headache they have given me. They send a letter saying something, but they do differently.
And complain department, well they are there just to give you more problems surely. Resolution???? You must be joking
Honestly avoid them if you like to have peaceful life.
Just for a record, I am on the phone with them ( on hold ) while making this comments.
Wish it was something less than 1 star here. How come they are not bankrupt yet, I have no clue
Internet Banking Down
Internet Banking down on a Saturday, finally got through to the overseas call centre to be told that “hoping to have it fixed in a couple of hours”. Completely inexcusable for a bank that makes $3.7 billion a year and they can’t even manage their internet banking system properly
I have been a customer for more than 30 years, I noticed I was charged $5 a month on my savings account even when my salary was paid into my account when I inquired I was brushed, then when I told the bank I was going to complain to the Financial Ombudsman they offered me a refund for 2 years.
Domestic Transfer Fees
The bank charges you a $28 fee if you want to transfer anything over $25,000. Ridiculous. Never experienced a fee for accessing my own money with any other bank. Pathetic.
Trying to cancel a credit card
Called five times and every time I said I wanted to cancel a cc it said 'due to current circumstances we are unable to take your call sorry' and hung up, I then called and said new cc and what do you know, I got put straight through. Disgusting. This bank is terrible. I was with them for a decade and no longer will be.
A bank that listens
I would have given a 10 if i could!
We have been looking for a joint home loan and did application with 3 of the 4 Big banks, ANZ, CBA and Westpac.
Westpac was giving a very good interest rate but with many conditions in it, that we were not ready to do! Plus the borrowing power was coming lower!
CBA was giving a good interest rate but their valuation was not coming right on our property, even though they had a good customer service, but in terms of time, they could never keep up with the timeline they gave us.
And ANZ gave us everything that we wanted!
we lodged the home loan application on the 19th October for the 3 banks, and ANZ letter of Offer came first....The level of customer service was exceptional, it is worth talking to many people to get an exceptionally complicated case get through. They helped at every stage! Very very happy with ANZ, when other banks were asking us to remove the credit card, ANZ breakfree package gave us a higher limit credit card! HIGHLY RECOMMEND THIS BANK
how they scam for fees or are they just incompetent?
We just applied for lending for the purchase of commercial property and encountered so many problems. Customer service is particularly poor. For example; I was told I needed to open a debit account to pay the ANZ mortgage as they wouldn't accept payments from other banks. 2020 was weird but seriously a bank not accepting money from another bank? The individual at the bank said "I tried it once for a customer and it didn't work". Sounds totally stupid, but actually he was right. If you want to make the regular payments to pay off your mortgage f...rom a competitor, they won't accept it. So you have to open another account (with a $10 monthly fee) which is essentially how they get more money from you without increasing their interest rates and it won't appear in comparative rate statistics. Right- scamming much? Then they opened two accounts to do the same thing. ARGHHH. Then in order to sort out which one to close, I encountered "bank speak" of the worst kind. 6 totally different bank terms to describe only 2 accounts. Their emails didn't match the online name for the account. It's like they intentionally try to make it non-sensical. Emails like: "Please note that both these accounts are not transactional accounts." but then saying "I will get your transactions account closed". But wait, it is both not a transaction account and a transaction account? I have spent easily 40 + extra hours on top of any time that should normally be spent on organising this stuff just because of their poor communication. Additionally, their poor communication between staff adds a further layer of complication. Oh my God. Save your sanity, and money (hidden forced fees) and don't use them. I've been dealing with them, through a broker which should have made it easier, but it has been very difficult. The more I question and challnege what they say I "have to do" the more I find that they make it intentionally confusing, contradict themselves and quite frankly i think they do that so you throw your hand up and give up and just pay their fees. Then you press on them and the fees can be waived because of all their errors. Purchasing a property is stressful enough, but ANZ made it near on impossible and I can't wait to refinance it all with another bank.
You are just a number making money for there boardroom
14 years with this bank.
They have always been excellent until 12 weeks ago.
I had a arrangement to pay each week which I did, then without telling me they changed it and now no one wants to own up to it or fix it . Lie after lie. And they say they will get something done by Friday last week . Which Friday
Still waiting for my phone call from about a month ago.
Just the way big business is now they don't give a stuff about the little person but it is the little person that got you all started in the beginning. Maybe if I stop pay I might get a...
Beware of Fake Interest Charges
I have been with the Bank 40 years in NZ and Australia. Lately the bank has been unreliable and totally lacks customer service. The service there is , is dictatorial and overly assertive. Everything is for the Shareholder, Not Customer.
Although I never take cash advances and pay my full amount due before the due date every month. I made a mistake of buying lotto with the card 3 months ago and am still being debited interest.
I have requested that when a interest debit is listed and you click on it then it tells you the date of the applicable transaction and its value.
All TOO HARD. In my view because it makes it harder to scam people.
This Bank for this day and age is an absolute disgrace
I have been with this bank for 18 years, Time to leave and take my Business with me.
Incompetent staff, I have to call numerous times for the same issue, as no one can do their job.
ANZ Credit Card Assessment
Horrible customer experience with every single ANZ representative I spoke to all the way up to supervisor.
Had to play phone tag with them at least 10 times over the course of 2 weeks after they didn't respond to my inquiry 2 months beforehand. Didn't give any valid reasoning behind rejecting my application despite meeting all the criteria. Don't bother with them, I wouldn't recommend them to anybody.
Disgraceful disregard for customers and those who have had their wages delayed.
As a customer of more than 15 years I have seen a gradual decline in customer service - Of which much has been moved overseas.
Internet banking has always been clunky, and nowhere near the standard of other banks.
Recent updates to internet banking have delayed wage payments to staff from the usual same day transaction to presently 5 days and counting - I am not the only customer with the same issue, thousands have not been paid, by not fault of their employers, and this isn't the first time this has happened in the past 12 months.
Customer service has been numb - Blanket responses without any offering of assistance to rectify the issues.
ANZ unilaterally remove credit card entitlements and still charges a fee
I have been ANZ customers for more than 5 years. ANZ has the worst customer services amongst all the big banks, for the very fact that they can unilaterally remove credit card entitlements and still want to charge a fee it speaks volume of their incompetency, the General Manager of the Card Services at ANZ should be replaced, and the head of their customer card solutions should be moved to ANZ reception services. Thousands of customers signed up for Adventure Credit Card due to its Free Australian Flights and Virgin Lounge entitlements, in 2020...the Bank simply decided that it won't give those entitlements to all cardholders but it insisted that customers still have to pay Rewards Fee. If you want to be disappointed and unhappy like me then join ANZ Bank as their customer, and sign up for their credit card.
Never struck a staff member like this before..
On this day of the 29th day of June 2020 I went too the ANZ at the Ridgehaven, South Australia branch to make a payment on my wife's Visa Card, I have done this practice for decades. I was waiting for the teller when I was approached by a ANZ staff member (who I never asked for his name) he asked me if he could help me with my transaction at the indoor atm. I stated no I am paying my wife's Visa and I don't know her pin number is, as it is required at the atm.
He instantly raised his voice at me and told me I can't have possession of that card....
Searched 22-26 Oct transactions. Select print - only one screen of transactions prints, and this is only a portion of all the transactions I need.
To overcome, you have to scroll down until all of the transactions load (pages); then print. Time inefficient.
And the "letterhead" automatically produced takes up more than half a page.
Questions & Answers
What is Gatton ANZ bank Zip code
Would like to ask what general waiting time for Investment Loans to be processed is. What have other applicants experienced?
What is the point of these rerviews? Does the ANZ really read them? If so, do they care? Answer - No, obviously.
No the bank does not read these reviews.the reviews are for the benefit of the public as this is a public review forum & has nothing to do with the ANZ bank.
Yes Bert. I already know the answer.
I have used the official bank channels 'ad nauseum'. I've got absolutely nowhere.
This post is a rhetorical question. It is to vent my frustration and if this appears to be whinging, so be it.
In itself, my post is an indication of just how ANZ cares for its customers.
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