Wait a long time on the phone, every timeAlways a long time to get through on phone. Don’t make plans for at least one hour ahead of time. Wrote this while on hold. Always makes me angry every time I have to call this bank. People have busy lives, this lack of support just makes things harder than necessary. Show details
Worst customer service portal EVERWorst customer service portal. Been trying 30 minutes to connect to someone, but their branch said it can’t be done instore. It has to be done by call. I go on call and it recommends I do it on the app. I go on the app and it refers me back to call. The call then requires I speak my issue to direct me, but “increase credit limit” wasn’t understood. So it asked me to confirm my identity. I got my pin wrong, and it locked me out of everything. Now I had to redial them to reset my code and that journey started again. 30 minutes and I still haven’t connected with anyone.
TerribleI've been with ANZ for nearly 20 years. They've been average the whole time, but not worth changing, just another bank right? But in the last year or two they've been smashing me with overdraw fees, the economy is terrible right now, struggling to pay mortgage but still making it happen, just have to transfer some money over sometimes. So I look at my account, "oops, overdrawn by $2.15", so I transfer $5 to even it out, then 12 hours later they take out a $6 overdrawn fee, which overdraws my account again, which they charge me again. How about ... Read moreSTOP TAKING MONEY OUT! What ever happened to just declining a transaction? I've probably lost $50 in these fees. Why can't there be a 12 hour time limit or something? Damn, a 3 hour time limit will do! Over it. Changing banks, you steal my money in your crappy interest rates I've been trying to pay off and now you steal money I clearly don't have and you allow others to take out. Bye ANZ _!_
I Am RopableI left my previous bank after 8 years because they stopped offer business account. I opened personal and business accounts with ANZ 4 months ago and I terribly regret. They’ve been nothing but hopeless and disruptive to my life. I’m writing this as I’m on hold with them for the past 40min to find out why my account has been locked for security reason. I spent one hour over the phone yesterday for the same reason. I’m absolutely ropable. Since joining them I have raised three complaints and they are all open and no one has ever contacted me rega... Read morerding those issues. I don’t know how to make a complaint against the Complaint Department. Yesterday, they assured me if there’s a similar issue I won’t need to call them and I can resolve it by replying to a message. That didn’t happen. Since on hold I heard nearly a hundred times “we apologise for continued delay and appreciate your time is important. We ensure you, your call will be answered as soon as possible” without mentioning which number in the queue you are. I can ensure them I will close my accounts as soon as possible.
No help eftpos downEftpos is down. Try to phone up and no one answers. Go into your Springfield branch and they don't deal with it. You are changing your branches to try and make everything cashless but you have no backup or help for businesses that are using your eftpos machines when they are down.
Worst bank everWaited 3 months for a cash card and still not received anything, been into the branches and they are still no help. Would not bank here ever as below 1 star and would advise people to stay away! Show details
Absolute joke!Their branch trading house are from 9:30am - 4pm Monday to Friday and closed on Saturdays. How is any full time worker supposed to get in touch with a branch with this hours? Absolutely ridiculous! When I did manage to get into a branch, nope, appointments only! 2 weeks later I was able to make an appointment, wanted to open an account and was only offered an account with a $5 fee each month… unless I spent $2k then they would waive the fee, which absolutely defeated the purpose on what I wanted to account for… to… save… Monday? Apparently no such thing these days Show details
Never using this bank againWorst customer service at two branches. No communication. Don't seem to have any idea what they're doing, plus don't follow through with incentives promised. Have had issues with both a mortgage and personal loan. Show details
fees reversed for loyalty, good willI have been a customer since 2010 and I asked for a large fee to be reversed, ANZ reversed it even though they did not have to out of good will, so out of my good will I am now leaving a positive review. Thanks ANZ
Worst anz credit card team!!!!Stupid service. I have bank with CBA, NAB, Westpac. This is my first encountering with ANZ credit card team and terrible service i ever get from banking industry. It seem their employees are not properly trained and didn’t know how to communicate with customers. If they outsource the service to India at least give them proper training. No knowledge of what they are doing and lack of understanding on what customers want. The worst worst worst bank ever. Never ever think about getting financial services from them. never ever!!!
No progress with joint account application 4 weeks laterOpened a joint progress saver account with my partner on 18/1/24. As of 15/2/24, there has been no update from ANZ despite verifying ID at a branch, and calling customer service, who advises they don't know what the barrier is and have escalated it a number of times. All we want is to be able to start saving for our first home. Show details
10/10 Bank The BestEasy to use SOOO helpful making life 100x easier the best Australian bank I have seen or used Show details
Worst serviceCustomer service is terrible. They push you to use the app to communicate and takes forever. Hold on phone for hours. Show details
Customer Service was very poorCustomer service staff member showed no understanding or empathy when dealing with an 80 year lady who is unable to get around due to mobility issues. Staff member incorrectly put customers married name instead of her maiden name in system and then proceeded to tell her she was unable to be verified and had to attend a branch in order to have her ANZ Shield reactivated. We then spoke to her supervisor who again lacked any understanding or showed any empathy and only wanted to refer to the verification process to which they did not follow in any case. Not acceptable or level of customer service provided. Show details
ANZ Macquarie CentreI opened an account with ANZ Macquarie Centre and served by Joy Gregorio. She was so helpful and explained the product well* . I commend on her patience and kindness with me
Questions & Answers
Hi My Name Omar what is wrong with ANZ Northland Shopping Centre Preston. when I came next day. I ask I have booking customer service say you have no booking. when I show them booking they keep ignoring lack of respect what kind of Bank is ANZ why racial profiling racism. ANZ is dodgy unrealible low quality standard.
What time do centerlink payments go in
I am on DSP and I have to wait until 4am
I use to be with st george payment cleared at 2am , though odley enough although Westpac is afflilated with St George, Westpac centerlink recipients have their pensioned at midnight
Is ANZ closed or they still operate
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