Reviewer Photos & Videos
Preston Northland branch is Ageist.
Although the staff were polite, this is the worst banking set up and service I have EVER seen. Waited for 10 minutes at the front door, while 4 staff members milled around, told that there was only one teller, bc the other is at lunch (while many others milled around....). My elderly relative was told to use an ATM! What an ageist thing to say, not to mention lazy and RUDE. Absolutely Disgraceful. What happened to actual service? Preston has none! After more waiting, we were finally served at an absolutely ridiculous mini counter, that ...needs to be manned by 2 staff, because the cash machine is on the customer side and vulnerable. HOW ridiculous! What moron designed this? Why do 2 staff have to stand at the door, blocking customers from entering, with iPads in hand, chatting? Is this a night club or a bank? All this, after having to travel to this stupid branch bc the local branch was closed due to more cutbacks. ANZ, you are deliberately and mercilessly making cash banking impossible for elderly people in our community. Not all people can or want to use ATMs. Some people still want to be served, which is what their banking fees are paying for. You should be ashamed. You have lost this customer and hopefully more will follow.
Talking over customer, think they're above us all
One of the customer service from the dispute branch kept on talking over me, with attitude that they're above us all without even fully tuning in to our problems properly eventually, rather than them being useful, they're becoming obnoxious since they kept on talking over me all the time and when I tried to give her a constructive feedback on her performance she hung up on me. Absolutely unprofessional.
Potentially the worst bank in Australia
I called today to enquire about my account and went through the ID verification process. I was then transferred to a different department and was asked again to go through the ID process. I explained I had literally just done so only a minute prior. He said I wasn't fully verified, I asked how that was the case since I answered 5 questions and also set up a security code. He simply said "Have a good day, bye" and hung up on me.
Terrible customer service. Always on hold for hours, or the problem isn’t resolved, or both. Don’t set up an account with ANZ. Bad bad bad...
I have an ANZ share trading account that I use on my Laptop. I thought I would access this on my phone. Big mistake. I need my Customer Reference Number. No one at ANZ could help me, over an hour on the phone, Share trading area to online area, back to Share Trading area. they can't help me.
Go to a branch......
Easy if you don't live in the country like I do...... FFS!
The reviewer stated that an incentive was offered for this review
Credit Card Team is a Joke - Recommended to apply by ANZ Mortgage Broker but got rejected when Loan is with them
Would give them half a star if I could. Walked into a branch to try to talk about a credit card which my mortagage broker asked me to take out in our home loan with ANZ. The person felt like he could care less and stated he wont be here next week. It was at 3:45pm and I think he was ready to go home.
Called online and found out after waiting 3 weeks and a few call backs afterhours to state that I failed credit check and dont meet the requirement for the credit card. Yet, the mortgage broker from ANZ recommended me to get it and should be no issues.
What a joke, hit my credit rating just based on a recommendation by their own people.
Terribly disappointing with insurance service
Been with ANZ for a long time. You try and claim an insurance issue for a damaged bathroom and they wont respond. Have tried to send multiple emails and notes with no response.
The worst service of all the banks
I transferred 3 times on 13 April from my Hong Kong Bank to ANZ ( for once)and CBA( for twice). CBA's money has been received the same day while ANZ's money was "missing" from 13 April to 16 April. I could not wait and initiated the Application of Enquiry from my remit bank on 14 April as it was the money for my property settlement. Then ANZ replied on 15 April to my Hong Kong Bank as they need to check with the reference number which was only the contract number of my property!!! Okay, after providing all the information they need, they still ...did not transfer the money until after 1:00 pm on 16 April. And 16 April is the deadline of the settlement. In between these days, I called several times to complain about this issue as I am using CBA usually for fund transfer, never met this issue before. The ANZ replied to me that only the recipient could complain about this and I got their message that my issue would be solved in the next 10 business days!!! OMG, are we living in 21 century or living in a primitive society? Bank transfer could take 4 business days and even I paid over 40 dollars and started with Enquiry and replied everything they need. But even after that, they did not transfer my money yet. Nobody responds to me, the complaint department could recognise me but still could not help. I wrote to the Customer Advocate to complain about this issue, I also called Australian Financial Service Authority to complain about this (they told me I still have to contact ANZ to solve this as the whole process they start will be in 45 days). I am thinking what is wrong with them? I paid 280/day for the penalty interest and 1,120 in total for the worst bank service. And ANZ still charged me 15 dollars for this remittance. Ridiculous and bureaucratic! I will not use the ANZ service anymore. If you don't believe me, you can go to any ANZ branch to ask for the time for a direct bank transfer in Australia that how long it will be? The answer is 3 to 5 business days. And if you go to CBA, they will tell you if before mid-day, it will be in the afternoon. That is the difference. Bye ANZ, it is a shame.
Poor costumer service and very unorganised.
Unprofessional and unorganised.
Booked an appointment 9:00am and hold my other clients so I can come in on the right time. came in and saying they still closed and won’t be open till 9:30am. So better of telling me next time to come in 9:30 instead of 9am. Wasted my time. Waited for an email and never got anything back.
Wont recommend poor service and very unprofessional.
Absolute worst bank ever!
Only gave it 1 star because It had to be selected.! Not worth half a star.
Been with the this so called bank for 3 long draining years.
Every time trying to get into contact I’ve either been hung up on or been waiting for 2.5 hrs just to get through only to then be hung up on again.
If there’s a bank that you would love to waste your time with as well as get charged extra fees for no apparent reason and maybe even ruin your day every single day with anxiety and depression due to the fact you can not even get into contact with, then believe me people, this is the bank to definitely choose for all your problems to become extra stressful.
Don’t be fooled!
Worst experience ever
I opened some accounts with anz but after a day or two they closed down my savings accounts and also blocked my everyday account I won't be using this bank
Expensive, inflexible, and a low-tech online experience
Continually charged to hold an account with ANZ bank because I didnt perform enough transactions. Phone wait time was 20 minutes, followed by another 20 for tech support to fix a broken app. Internet banking experience is overly simple with no options to set up alerts, advanced filters on account transactions, and other things that other banks have.
Help Centre Delays and Quality of Service
ANZ close services without calling customers to help arrange a better outcome. In closing the service any card linked to that service must be cancelled also. All of my calls to the service center have been over an hour long for no result or resolution. I have been with ANZ for 15 years and would never have thought the service would ever reach this level of terrible.
Please Do Not Apply For Anz Black Credit Card
I was with ANZ for about 4 years before I refinanced to CBA. Back then I was approved for their Black card when I had much lower income than now. They are having a good offer on their Black card now but this time they have asked for 3 months of payslips with tons of other questions. After I answered all of their questions online and gave them my payslips they called me to go through those questions again then made me wait then said that they can't approve the same card for me. So what is the point of answering the questions online at the time o...f applying? That was 20mins of my time wasted. They could just have gone through the questions in their own time then send me an email to decline my application. When it is time for me to refinance again, I will definitely not choose ANZ.
Impossible to use
I'm trying to cancel my card. This is my 3rd attempt to call. Every time I put the phone down after 15min of holding. I'm on 14 min at the time of typing this. Also, can't do it online without proof of correspondence.
CLEAN OUT THE BOARD - they are in a time warp
- Online banking is in the stone age and is very insecure
- Phone systems don't work and waste customers' time. Eg entry of ANZ Security Code
- Why do customers have to point this out? Where is the quality control on a MAJOR BANK?
- What else is wrong - if they can't get the simple stuff right?
- The board and senior management are obviously TOO OLD and are not educated in up-to-date technology.
- TIME FOR A CLEAN OUT!
- NB I have been with this bank since 1998 and keep multiple accounts often with large amounts of money
When you call, it takes an hour to get someone on the phone. They are very rude and don't seem to know what they're talking about. They also do not look after their customers' interests. They only look after themselves. Worst bank to deal with! We've been with them for over 30 years but that doesn't mean anything to them. They're greedy!
After being with Commbank for years, when I chose to take a regular home loan with ANZ, I was given to this day what I would call the worst type of bank account named anz one offset account. Every transaction seems to nag you by taking ages to complete with no OSKO. Even anz to anz transfer is taking over a day. There is no notifications whatsoever either. The app is a decade behind CBA's. Clearly a very painful day to day experience. Don't understand what business strategy they have devised wherein customer suffers and wants to get out desperately. This bank is my nightmare and last institute I'd ever like to deal with. What a disgrace!
A decade behind in terms of Tech
I was with ANZ since 2012.
Always found to resolve small issues extremely difficult, like Balance of the confirmation letter, replacement online statement etc.
In other banks like CBA, these features are standard in the app.
Over here, we need to call for small things, hold for one hour and then they process the request which will be completed after 3 business days.
After 3 days when you receive the email it's password protected and 60% of the time their provided password not working, so again you have to call them to fix it.
I already cancel my BLACK credit card with them, and also cancelling all other accounts with this useless bank.
ATM failure. Lost my card issued in a foreign country.
I started money withdrawal in the ATM. The credit card was issued in a foreign country. The ATM switched off and didn't return my card. The bank support said they can't return my card, I need to order a new one in the foreign country.
Questions & Answers
Would like to ask what general waiting time for Investment Loans to be processed is. What have other applicants experienced?
What is the point of these rerviews? Does the ANZ really read them? If so, do they care? Answer - No, obviously.
No the bank does not read these reviews.the reviews are for the benefit of the public as this is a public review forum & has nothing to do with the ANZ bank.
No they dont read them Why would they read reviews on a public review forum
Yes Bert. I already know the answer.
I have used the official bank channels 'ad nauseum'. I've got absolutely nowhere.
This post is a rhetorical question. It is to vent my frustration and if this appears to be whinging, so be it.
In itself, my post is an indication of just how ANZ cares for its customers.
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