ANZ

ANZ

1.3

2,305 reviews · Statistics

PositivevsNegative
6% · 1352,132 · 92%
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • See all
    Thumbnail
Transparency
1.4 (909)
Customer Service
1.3 (1,049)
Brand Manager for ANZ? Claim your listing.
See the Best Banks in 2024 as rated by Australians on ProductReview.com.au.

Reviews

ANZ2,305 reviews
Andrew M.
Andrew M.2 posts
  Online

Wait a long time on the phone, every time

Always a long time to get through on phone. Don’t make plans for at least one hour ahead of time. Wrote this while on hold. Always makes me angry every time I have to call this bank. People have busy lives, this lack of support just makes things harder than necessary. Show details
Transparency
Customer Service
JuanB
JuanBVICGreater Melbourne (Inner), VIC2 posts
  Online

Worst customer service portal EVER

Worst customer service portal. Been trying 30 minutes to connect to someone, but their branch said it can’t be done instore. It has to be done by call. I go on call and it recommends I do it on the app. I go on the app and it refers me back to call. The call then requires I speak my issue to direct me, but “increase credit limit” wasn’t understood. So it asked me to confirm my identity. I got my pin wrong, and it locked me out of everything. Now I had to redial them to reset my code and that journey started again. 30 minutes and I still haven’t connected with anyone.
Liam
LiamSAMetropolitan Adelaide, SA2 posts
  Online
Soha S.
Soha S.
  Online
Esther W.
Esther W.
  Branches

No help eftpos down

Eftpos is down. Try to phone up and no one answers. Go into your Springfield branch and they don't deal with it. You are changing your branches to try and make everything cashless but you have no backup or help for businesses that are using your eftpos machines when they are down.
DjH
DjHWAPerth, WA
  Branches

Worst bank ever

Waited 3 months for a cash card and still not received anything, been into the branches and they are still no help. Would not bank here ever as below 1 star and would advise people to stay away! Show details
Lea
LeaWAPerth, WA
  Branches

Absolute joke!

Their branch trading house are from 9:30am - 4pm Monday to Friday and closed on Saturdays. How is any full time worker supposed to get in touch with a branch with this hours? Absolutely ridiculous! When I did manage to get into a branch, nope, appointments only! 2 weeks later I was able to make an appointment, wanted to open an account and was only offered an account with a $5 fee each month… unless I spent $2k then they would waive the fee, which absolutely defeated the purpose on what I wanted to account for… to… save… Monday? Apparently no such thing these days Show details
Haha l.
Haha l.WAPerth, WA
  Branches

Never using this bank again

Worst customer service at two branches. No communication. Don't seem to have any idea what they're doing, plus don't follow through with incentives promised. Have had issues with both a mortgage and personal loan. Show details
Oshe
Oshe17 posts
  Online

fees reversed for loyalty, good will

I have been a customer since 2010 and I asked for a large fee to be reversed, ANZ reversed it even though they did not have to out of good will, so out of my good will I am now leaving a positive review. Thanks ANZ
Seeley
SeeleyVICGreater Melbourne (Metropolitan), VIC
  Online

Worst anz credit card team!!!!

Stupid service. I have bank with CBA, NAB, Westpac. This is my first encountering with ANZ credit card team and terrible service i ever get from banking industry. It seem their employees are not properly trained and didn’t know how to communicate with customers. If they outsource the service to India at least give them proper training. No knowledge of what they are doing and lack of understanding on what customers want. The worst worst worst bank ever. Never ever think about getting financial services from them. never ever!!!
nataliejasmine
nataliejasmine3 posts
  Online

No progress with joint account application 4 weeks later

Opened a joint progress saver account with my partner on 18/1/24. As of 15/2/24, there has been no update from ANZ despite verifying ID at a branch, and calling customer service, who advises they don't know what the barrier is and have escalated it a number of times. All we want is to be able to start saving for our first home. Show details
Angus W.
Angus W.
  Online

10/10 Bank The Best

Easy to use SOOO helpful making life 100x easier the best Australian bank I have seen or used Show details
kIWi
kIWi9 posts
  Online

Worst service

Customer service is terrible. They push you to use the app to communicate and takes forever. Hold on phone for hours. Show details
Ross
RossVICGreater Melbourne (Outer), VIC2 posts
  Online

Customer Service was very poor

Customer service staff member showed no understanding or empathy when dealing with an 80 year lady who is unable to get around due to mobility issues. Staff member incorrectly put customers married name instead of her maiden name in system and then proceeded to tell her she was unable to be verified and had to attend a branch in order to have her ANZ Shield reactivated. We then spoke to her supervisor who again lacked any understanding or showed any empathy and only wanted to refer to the verification process to which they did not follow in any case. Not acceptable or level of customer service provided. Show details
Dawud Musa
Dawud Musa
  Branches

ANZ Macquarie Centre

I opened an account with ANZ Macquarie Centre and served by Joy Gregorio. She was so helpful and explained the product well* . I commend on her patience and kindness with me

Questions & Answers

Omar S.
Omar S. · Branches

Hi My Name Omar what is wrong with ANZ Northland Shopping Centre Preston. when I came next day. I ask I have booking customer service say you have no booking. when I show them booking they keep ignoring lack of respect what kind of Bank is ANZ why racial profiling racism. ANZ is dodgy unrealible low quality standard.

Jay H.
Jay H. · ANZ

What time do centerlink payments go in

Cassie
Cassie  

I am on DSP and I have to wait until 4am
I use to be with st george payment cleared at 2am , though odley enough although Westpac is afflilated with St George, Westpac centerlink recipients have their pensioned at midnight

Fair
Fair · Online

Is ANZ closed or they still operate

See all ANZ questions

Details

Visit official website

Contact info for ANZ

  • ABN: 11005357522

Extra Information

Brand Manager for ANZ? Claim your listing.
Queensland Country Bank
Qudos Bank
Judo Bank
Bank Australia
Auswide Bank

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.

©  ProductReview.com.au Pty. Ltd. All Rights Reserved. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. Further details in the disclaimer.