Begging for my own hard earned money - worst bank ever!
I am an expat and opened my account in ANZ during my visit to Melbourne. Now they deactivated my account without even informing me even a single time, even when my last activity was 3 months back. To activate my account, I have to call them thousand times with long waits then they will ask to certify document to prove your identity again.
I am in Netherlands, so my certified passport ( in English) has stamp from dutch police (called politie) and signature in her dutch name. To that also this idiots want to convert to English, like they are so ...
Shocking online application experience
terrible online credit card application process, After completing all the fields and hitting submit, the form crashed. This happened 3 times. Call the number on the screen and you wait 45mins only for the operator to say they will put you through to the correct number and then you wait and wait...
Poor service wanted to put a stop to breakfree package rang sent forms spoke to various consultants they still made withdrawal overdrawing my account my pay goes into this account so it mean't l couldn't access my money this is another reason why l am closing my account will not recommend anz bank
Terrible customer experience. Nothing but pain from these dinosaurs.
My experience with ANZ has been horrible from day one. I recently applied for a credit card with them due to a Qantas points promotion. I wish I had done some research and found out about their ridiculous processes earlier so I could stay away. They asked my wife and I to go to the branch to do an "identification check" even though this was not mentioned anywhere when I was applying. Also, someone should tell them that this is 2020 and the technology is available for this to be done securely online. My wife also had to go to a branch separately...to get herself "identified" to activate her credit card even though it is the same account and she is an additional card holder. After having already had some pain, my wife then wanted to activate the card for Apple Pay, but it asked her to verify the card with this bank and to call an ANZ number to do that. She then called the number and was told by two script following, overseas call centre drones that they couldn't verify her over the phone and that she had to visit the branch AGAIN to do this, even though she had literally been to a branch two hours before that to do this "identity check". Don't bother calling their call centre as they are useless and will be unable to help you due to their ridiculous "policies". I will take my points and run, never to have to deal with these dinosaurs again. If you are thinking of doing any business with this sorry excuse for a bank, steer clear unless you are a masochist and enjoy getting frustrated.
Four months of pain - No result, no service.
Applied for a card. Four months later somehow it seems their incompetence is my fault. If you like waiting on hold with you call "important to them" for over an hour any time you need anything...this is your bank. I am sure if they could make it a 1900 number and charge you $500 for the privilege they would. Bank elsewhere.
Closing ANZ Debit Card
I have been with ANZ for approx 20 years. Had a VISA debit card which works well. They now tell me they are closing ALL the ANZ visa debit cards and you have to reapply and then open another account and link it to this and charge you a fee. WHAT A JOKE! Something woks well but doesn't make them enough money and they change it! Absolute joke of a BANK!
Money Grabbing ANZ Crooks
Have been with this bank a long time. I had a Personal Loan which I acquired online. Things changed and I had enough saved to pay out the loan but as it was an early payout I left $50 there until the end of term. I was charged $73 early payout. I emailed them that the loan was not paid out. Not getting any satisfaction I paid the $123 to close the loan account. I now have to pay $330 being for early administration charges???
Well I have now closed all my accounts with them and decided to write this here. How can they charge interest on no debt. What would you do?
Shocking promises and lack of contact
I have been with this bank for over 12 yrs
Booked an appointment Fri with bank to discuss my financial situation.
Was promised help and services that are still forthcoming 6 days later
Attempts to contact bank online have resulted in runaround
Customer Service is not one of their strong points
Will change banks ASAP
It is no wonder they get negative feedback, judging by other comments, yet these organisations, carry on as if we are the idiots.They will someday pay for their arrogance
I tried to apply for a credit Card with ANZ. The phone system and overseas opertor with their poor english and 40 minute waiting time everytime you call them are a disaster. ANZ doesn't value customers' time and their operators dont know what they are doing.
Received faulty message from ANZ today. Rang 133350, customer service was terrible. All they ask is for credit card number and security code. Earlier they used to ask the name first. ANZ staff was very angry that I checked about the same.
Great technical support!
Since moving my merchant banking to ANZ Bank, I have been so happy. The staff are friendly, ANZ gave me a great deal for moving to ANZ! But today when I had issue with my EFTPOS terminal, the technical support team was excellent, it's such a nice feeling knowing that if anything goes wrong they are there for you! Thank you technical support team, you've made my day!
Nasty Rude Correspondence
Over the Christmas holiday season, unfortunately my account was overdrawn only a couple dollars due to a number of direct debits unexpectedly hitting at the same time. That the first time probably in the last decade that's happened. As soon as I realised I put funds in that account the next day from my main banking institution. Three weeks later I get this real obnoxious rude letter in the mail from their collections team telling me off not even referring to me by my name and charged me 16 cents interest. I've been a customer for 30 years a...nd I must have paid them thousands in interest over that time. ANZ has turned in to a nasty business and lost all decorum and social etiquette over the years it would seem. Their customers are now the enemy apparently.
can't be bothered
closed my credit card and all my accounts were on 1 card. told me they would issue a new card. after waiting the period they told me it would take (5 business days max) hadn't recieved card. called them to be told the person had not issued the card. they offered no solutions ( I suggested options like couriering a card or helping me set up phone pay without a physical card but all they did was say no and put me on hold for 1hr. I will be closing all of my accounts and never banking with them again!
now up to 1hr 50mins waiting on hold
Regarding my credit card application which I meet all requirements. I haven't been with ANZ before and clearly I've made wrong decision in applying. If I didn't need the money this urgently id close the account straight away
Don't care about existing customers
Been with ANZ over 20 years now and was reasonably happy with them until approximately a year ago. They used to have bonus interest on their online saver accounts but stopped it for all existing customers. They happily now give it to new customers but loyal, existing customers get nothing (0.1%). A joke ANZ and we'll bet you've lost thousands of customers on this product now. When we went to see them, their answer was basically 'tough'.
Moved all our accounts now over to Suncorp who are giving us 1.95%.
We won't be back ANZ.
Unreliable bad service
I opened a saving account 7 years ago and until now my salary has gone into this account. I also opened a joint account with my wife a few years ago and that for our expenses. I had no loans or credit cards and anything to affect a small loan application. I applied for a $20,000 personal loan at Footscray branch(I had nearly $10,000 savings at the saving account in the same bank at the time that accumulated over a long time). After one week I withdrew my application as it was taking too long and I got money from somewhere else. I regret that I banked with ANZ for so long.
Worst Service i have ever had on a replacment Bankcard 7 weeks and only excuses.
I have been wit this bank for 38 years.I have had no trouble up till now wit ther Anz bank card replacment taking over 7 weeks and still have no replacment.I have to carry cash now untill they do there job!!! it is a joke for what they say they will do.
Crap bank. Do not deal with them.
ANZ is even worse than Westpac, which is really something. Customer service is appalling. Treat customers with absolute contempt. Locked out of accounts because...well who knows. Hey, it's our money you cretins. Totally incompetent and difficult to deal with. Worst. Bank. Ever.
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Questions & Answers
What is the point of these rerviews? Does the ANZ really read them? If so, do they care? Answer - No, obviously.
No the bank does not read these reviews.the reviews are for the benefit of the public as this is a public review forum & has nothing to do with the ANZ bank.
Yes Bert. I already know the answer.
I have used the official bank channels 'ad nauseum'. I've got absolutely nowhere.
This post is a rhetorical question. It is to vent my frustration and if this appears to be whinging, so be it.
In itself, my post is an indication of just how ANZ cares for its customers.
1/ Just wondering why your staff are so rude incompetent and unprofessional?
2/ Why does your bank use an offshore centre ( India ) to process loan / credit applications?
3/ What type of customers are you wanting to attract if you shun small business loan applicants, pensioners, people wanting to open new accounts, customers wanting to extend mortgages and purchase investment properties?
4/ When are you going to close your branch in Noosa?, because this community doesnt like your attitude or want you there.
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