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ANZ

ANZ

Online, Branches (See All)
1.3 from 1,596 reviews · View Statistics
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Reviews

  • Transparency
    1.4 (478)
  • Customer Service
    1.3 (543)
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Nisarg B.
Nisarg B.Metropolitan Adelaide, SA

Worst possible customer support and worst mobile application

published

I have been banking with ANZ for last 5 years. I save my money in this account and spend from another bank account. Since last night the application had issues and couldn't get money out of ANZ account. There were few pending transactions and I called customer support to resolve it. And instead of resolving the issue and giving me my pending money back in my account the ANZ customer support representatives, using his authority inappropriately, blocked my mobile application so I can't access my money online now. I am going to close my account today only so ANZ won't be able to restrict me accessing my own money.

Transparency
1/5
Customer Service
1/5
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Aiden H.
Aiden H.Sydney, NSW
  • 15 reviews
  • 5 likes

Solid offering

published
Transparency
2/5
Customer Service
3/5
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Des
Des
  • 3 reviews
  • 1 like

No response, long call wait times, rude service

published
Incentivised Review No
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Countrymum
CountrymumKilmore
  • 5 reviews
  • 5 likes

They changed the spelling of my name then made my accounts inaccessible

published
Transparency
1/5
Customer Service
1/5
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Customer service

published

I’ve been with ANZ bank for many years.
Reliability and good customer service: today yes, but not always the case with my local branch in another area.
Maggie ( Northland) gave me exceptional professional service today. I had approached another member of this branch previously and also attempted to resolve credit account problem on-line but to no avail. Maggie listened and was proactive in following through my issue with the credit card dept. I’m now aware of what circumstances and possibly a systems error may have caused it.
Thank you Maggie!

Customer Service
5/5
Incentivised Review No
TopicGeneral Transactions
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Marie
MariePerth, WA

Lack of customer service

published

After trying for 20 mins to use the 2 atms available, i was not able to deposit money for payment of credit card. I went up to the bank counter a week later, got my cheque thrown back at me saying they dont process cheques at the counter any more, they processed my cash, when i asked about the cheque they said they needed a deposit slip, could this have not been mentioned? The 1 and only teller at Malaga is under so much stress. Plenty of other banks still offer customer service.

Incentivised Review No
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Extremely poor service

published

I went to the Mosman back at 12:30 went outside for five minutes to get information back door was closed when I come back then Dee Why and now it’s going on 3 pm there’s no staff there’s no answers why and it’s extremely poor I’m moving my account

Transparency
1/5
Customer Service
1/5
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Nicky Small
Nicky SmallNorth Queensland, QLD
  • 2 reviews

Frustration and poor service at its worst

published

2 and a half hours trying to get through to report someone using my credit card, finally being passed from one department to another , and then told to phone back another day.

Incentivised Review No
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Jack H.
Jack H.Sydney, NSW
  • 2 reviews
  • 1 like

Abysmal service

published

Was waiting on the phone for an hour to get a block lifted on my card - no answer, continual assurances that "an operator will be with you shortly". What a joke - how about using some of the massive profits to employ more customer service staff??

Transparency
1/5
Customer Service
1/5
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Banks

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Kate
Kate
  • 2 reviews
  • 3 likes

Terrible wait times

published

Long term customer. Tried for a week to sort out an automated payment error (theirs!!). Called 3 times and had to hang up after 40 minutes each time due to having other things going on in my life. Finally edited the payments and contacted someone via the app to check it was done correctly who was unable to understand or help. Very Frustrating.

Transparency
1/5
Customer Service
1/5
Incentivised Review No
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Karina
Karina
  • 17 reviews
  • 12 likes

Property Sale Settlement

published

I have been with the ANZ for nearly two decades, never missed a loan repayment, never had a late repayment. I am selling a property, the ANZ wants to take my money to pay loans that are paid in advance. I am not in arrears and quite clearly have an A+ record in payment but they still want to take my settlement money. It is quite clearly my money. They are already getting their entire loan payment and want to take the remainder. There is absolutely no reason for the ANZ to be taking my money.

Transparency
1/5
Customer Service
1/5
Incentivised Review No
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Sue
Sue
  • 12 reviews
  • 8 likes

Ridiculous waiting times

published

ANZ have the worst wait times.... Have called the allocated ANZ Fraud number and have been on hold for over an hour. Unacceptable and just not good enough!
The ANZ message is a constant insincere message: 'We apologise for the continuing delay'.

Transparency
1/5
Customer Service
1/5
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Banks

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Andrea
AndreaPerth, WA
  • 3 reviews
  • 5 likes

Worst customer service in Australia

published

Waiting times both in branches and online are an absolute joke. Teller machines disappearing and anything to do with mortgage settlements is an absolute nightmare.
Due to multiple properties i mam currently tied to the ANZ bank but given the first opportunity i will be leaving.

Transparency
2/5
Customer Service
1/5
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Lexie
LexieMetropolitan Adelaide, SA
  • 24 reviews
  • 11 likes

Marion Branch

published

Hard to Find, BUT I Want Everyone to Find it, Near Woolworths, on Right Side In Westfield In the Food Court. Very Friendly Staff, Very Clean Building. Hope this Helps People Find Them.

Transparency
5/5
Customer Service
5/5
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Barbara Durham
Barbara DurhamGreater Melbourne (Outer), VIC
  • 10 reviews
  • 6 likes

I have closed my bank account with the ANZ: Terrible customer service and appalling interest rates for term deposits

published

I have been a customer of ANZ Bank for many years.
Customer service is appalling at ANZ Bank Watergardens, Victoria, with queues of 20+ people wIting, with just one teller...Yet there are some 7 staff members working at their desks. This disorganised fiasco is in no doubt a result of an ANZ executive, who has had little experience or knowledge with what happens on the front line.
The unbelievably low .3% interest rate offered by ANZ for 12 months for my substantial Superannuation term deposit caused me to feel humiliated. This is well below inflation...a disgrace for such a large bank.
The helpful staff member who closed my account said that she hoped I would return to ANZ bank....My answer is NO!

Transparency
3/5
Customer Service
1/5
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Questions & Answers

Mackay96
Mackay96asked
ANZ

During COVID-19 pandemic, were you satistifed with the assistance offered by ANZ? If not, please explain why.

No answers
Joshua.l
Joshua.lasked
ANZ

What is my zip code if I go to the Ballina NSW branch

No answers
Joshua.l
Joshua.lasked
ANZ

What is my zip

No answers
See all ANZ questions

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ANZ

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