ANZ

I have just received a letter about a credit card number 4564627116737479 that does not exist they say i have not used it fot 12 months it should have been closed by them i don't get statements online or by paper for the card they say they will charge me for fees or charges that are not outlined on the letter I will be puting a complaint online abouit their actions the credit card can;t be founde on the netbank I have added a copy of my accounts

I don’t know if anyone has been watching ANZ Falcon Security service on TV. Its a real laught,you see a Falcon fly into a home and land on a woman’s shoulder looking at what she is doing,the only problem is this falcon is wearing glasses,normally Falcons have 8 times better vision than humans,I guess they did not want to pay a Falcon with good eye sight to do the add for them,I do hope this Falcon is not looking after my account Show details

ANZ let someone accessed my account and transferred $11,450 out. I reported to police and ANZ. ANZ concluded that I was at fault when someone impersonated me to bypass their security "system" and gained access to my internet banking, all while I was abroad. I'm closing all accounts with them now.

made an appointment at the local Albury anz branch to see about my options with my home loan, as im struggling on a disability pension, they (the manager) cancelled the appointment. The Dispute Department just wanted to close the complaint without… Read more

any investigation. I organised a return phone call from the mortgage department, but they never called back. after 18mths i have still got no help and still on a bread and water diet to make ends meet, they put more effort into not helping and afca is a waste of time and won't even give me answers to simple questions

Requested to confirm ID. Two days after took ID into be verified. Demanded that it be scanned ... declined due to being uncomfortable. Emails IP reflect an overseas address. Made contact with Let's Confirm Your identity to request an indemnity… Read more

form as advised by banking ombudsman unable to supply said to call into local branch, lodged request via Complaints line 8 days ago heard nothing, rang but after 1.5 hours gave up. Now have frozen my accounts ... even though no communication was attempted nor responded to my requests. Banking ombudsman confirmed no need for bank to scan ID.

Had a very pleasant experience with ANZ Bank Booragoon. Was very well looked after by Gagan in securing excellent Term Deposit conditions, opened up an SMSF Hub cash account which surprisingly pays excellent interest with no catches. Gagan went over and above what I expected from any consumer service, but considering its a bank, I'm giving her a super call-out. Well done Gagan. Show details

KYAH PERHAM was an absolute gem! We’ve had awful experiences on the phone (like everybody!),?where no notes are taken and no real effort to solve issues seemed the norm. Please Kath, train all the new staff and refresh yourself the phone staff! Thank you so much.

Recently we went into the Carnarvon Branch and had an impromptu meeting with Lorna the branch manager. We were very frustrated trying to get some paperwork through as executor of a deceased estate. Lorna listened, took time to understand and contacted other departments to get us back on track. Her efforts were amazing and really well appreciated. Many, many thanks Lorna.

Received letter to complete KYC for my father who has dementia, is disabled and living in aged care. I hold PoA which is on file with ANZ and I am also a customer. Bothe he and I have been customers for decades. Read letter and determined that I could not do online. Made appointment at Macquarie Centre NSW branch for 10:00am 9th July and attended… Read more

with letter and ID documents. Was told that they would need to see my father to complete ID, otherwise I could phone the KYC contact number. Later, called the KYC team and completed process. I asked whether I could have undertaken process in branch and they advised me that I could. Wasted my time and it just appears the staff are either poorly trained or lazy.

I applied for a credit card with them, got approved and at the time to verify my ID online, I noticed they changed my SURNAME without calling me to check. Helped themselves to taking one of my surnames (I have two) and added under Middle name. When I called to complain and ask for this to be rectified and the information to reflect exactly what I… Read more

completed on the application form, they said I would have to go into a branch to sort this out. There is no way I am leaving my house to sort anything out because of a mistake they made, when I could have otherwise verified my ID online. Quite concerning that a bank is helping themselves to changing client information without consulting us and when this is called out, it becomes the client's problem, rather than you coaching your team. Absolutely dodged a bullet here and just asked to cancel my application altogether. I want nothing to do with this bank. Beware!!!

Well long time ANZ customer. Just recently got asked to update profile. Did this at Branch. Then they sent SMS asking for it again.Did the update this time by phone told sorted. Next log in to app and asked again. This is a worry with systems this poor how secure is banking with ANZ.

ANZ has a serious admin and corporate culture problem that is well past delusional. I had an experience where a branch member spent 10 minutes looking at her screen, then finally told me, "I need to contact the other department, but the other department has no contact number." Then we sort of stared at each other for a while. It's now near… Read more

impossible to get anything resolved in fewer than 3 visits to a branch. In the first visit they will refuse to serve you without an appointment. When you return for your appointment they will tell you what documents they need from you when you come back for your third visit. These are routine things that my other bank can sort out in a single drop in visit to a branch.

The people who run ANZ have somehow managed to wrap everything in odd procedures that put simple tasks out of the reach of their own staff to solve, while patting themselves on the back for building layers of nonsense. Branch staff are trained to follow procedures even if they don't actually lead to a solution for the customer.

I called 6 times to do a transfer . Every time I was on the phone for 30/40 minutes.,and than was disconected. This is the most hopeless bank in the world. If I had a choice I would not recomend ANZ Bank . A Terrible Bank !!!! After calling From overseas and spending 180 euro .i still did not get the transfer done. Terrible Bank . Show details

I have had enough of these clowns. I am traveling and they keep freezing my card. They send a text message to my Australian number expecting me to text back each time, which doesn't seem to work on my roaming plan why I try to reply. I have informed them numerous times of my travel plans yet it keeps happening. I don't know why I still bank with… Read more

them, and on my return i will switch to someone else. I assume they are using AI for these tasks and are making a true mess of it. Terrible and frustrating.

ANZ put restrictions on my account now 3 times. Each time they said the issues were fixed and then again a few months later it happens again. Can't receive payments from customers and can't even buy groceries even though we have thousands in the bank. Will be taking Home Loan and business elsewhere

Reported fraudulent activity on my card. They said will check with merchant and get back. Been 2 weeks since. Still no response. Also replacement card hasn't been delivered. Customer care is dumb as trash. Fraud team that addressed the issue was useless and totally hopeless.

Holidaying in Thailand when I cancelled a booking with Trip.com. The refund never showed up in my visa account. I contacted Trip and they informed me in writing that it had been refunded and to contact my bank. I started the enquiry with ANZ support at 11am and got a response 3 hours later. The messages went back and forth for the next 9 hours at… Read more

approximately 2 hour intervals with no satisfactory solution. Final response at 3:25am. A 16.5 hr waste of time. Banks, especially ANZ are no longer helpful and are only interested in taking your money and reducing services (if you can call it that). I have a Wise account and they are very helpful, I believe that ANZ are an antiquated bank with an arrogant approach to their customers!

ANZ has become so out of touch with ordinary people and so bureaucratic that my local Cleveland, Qld, branch no longer has a simple sign up outside with opening hours. That would make life too easy for customers. No, instead it has a QR code that you need to scan to get into the ANZ website, then try and find the branch online, then find opening… Read more

hours. Extra hideous layers of bureaucracy that seemed deliberately designed to annoy people. The QR code sometimes works, sometimes doesn't depending on whether the glass doors have been cleaned lately.

Calling for advice for transfers prior to my loan completion. Was unable to get verified despite having all the information logged as needed. Called again saying I wanted to open an account as it seemed like the only way to get through. The customer service officer didn't seem to understand what I was asking for. I politely asked if there was… Read more

someone else I could speak to that might understand me better, at which point she started to speak to me an a raised tone and continued to not answer the questions I had asked until I hung up feeling very frustrated. Heading into the back to speak to someone in person. Not happy with the interaction at all

Incredible difficulty getting a real person on the phone, not able to be identified, after I finally did get someone, so had to attend a branch - nearest- an hours drive away!!! Get home and problem not fixed. Difficulty - and no one able to help on phone again . Told I need to go back to the branch - again!!!! - I don't use/ nor want to use … Read more

the app - I am set up for internet banking but cant do anything on it! The whole thing is a total disgrace!! My advice to anyone is - have absolutely nothing to do with this "Croc' of sh*t that calls itself a bank!

We recived an email from ANZ requesting that my wife "re identify" herself. This function can supposedly be done online. My wife no longer has a driver licence, but has a current Medicare Card. Her middle initial does not appear on the Medicare Card, but according to ANZ this is not an issue. Simply type in the middle name and proceed to the next… Read more

question. We tried this process about 7 times and recieved the same response each time. i.e. the deatils as submitted do not match. My wife suffers from dementia, and has very poor mobility. We had not other option but to go to an ANZ branch. To get your foot in the door at ANZ requires one to make an online appolintment. The lady at ANZ also had the same problem and could not get the Medicare card to match up. They agreed to aceept a NSW photocard for ID purposes. We have bewen ANZ customers for over 20 years but still we have to put up with this sort of nonsense. I would strongly suggest that ANZ gets its act together and stop pushing people around like this. Like all the others out there ANZ is run by an arrogant bunch of totally uncaring people. A total disgrace. ANZ needs a wakeup call.