ANZ

I have been banking with ANZ for last 5 years. I save my money in this account and spend from another bank account. Since last night the application had issues and couldn't get money out of ANZ account. There were few pending transactions and I called customer support to resolve it. And instead of resolving the issue and giving me my pending money back in my account the ANZ customer support representatives, using his authority inappropriately, blocked my mobile application so I can't access my money online now. I am going to close my account today only so ANZ won't be able to restrict me accessing my own money.

Moving my branch-based banking from Westpac to ANZ, as CommBank couldn't open an account for my needs due to external reasons.

1st visit was to ANZ Hornsby, where they were hopelessly understaffed. Line out the door, the greeter working overtime to keep the peace and only 2 or 3 other staff on duty, mainly on teller. Initially the greeter queued the customer that came in after me despite me patiently waiting for them, but mistakes happen. I ended up giving up and delaying my visit.

2nd visit was to ANZ Martin Place, where Maurice has been fan...

I have had a business account with ANZ for 4 years. I paid monthly fees. During the four years they closed the local branch, where the staff were always helpful. Whenever I needed assistance it would take the best part of an hour waiting on hold for business assistance. I often gave up. When it came to a business car loan the only option was to send an on-line enquiry. The response was that they would get back to you in 2 business days. I did this three times over a week and ended up ringing Stratton Finance and sorting what I need in 48 hours....

This is an absolute nightmare.
I have been a customer of ANZ for 30 years.
One day...for some unknown reason my statement arrived with my name spelled differently.
I contacted them about this.. it went on and on and on with no solution!
I live an hour away from any branch.
So I just left it. Wasted so much time.
Tonight I needed help with a transaction. I was on hold for 30 minutes....and then they aced me on hold without explanation after answering.
He then came back to tell me I needed to provide ID to a branch.
30 years I've used the ...

I’ve been with ANZ bank for many years.
Reliability and good customer service: today yes, but not always the case with my local branch in another area.
Maggie ( Northland) gave me exceptional professional service today. I had approached another member of this branch previously and also attempted to resolve credit account problem on-line but to no avail. Maggie listened and was proactive in following through my issue with the credit card dept. I’m now aware of what circumstances and possibly a systems error may have caused it.
Thank you Maggie!

After trying for 20 mins to use the 2 atms available, i was not able to deposit money for payment of credit card. I went up to the bank counter a week later, got my cheque thrown back at me saying they dont process cheques at the counter any more, they processed my cash, when i asked about the cheque they said they needed a deposit slip, could this have not been mentioned? The 1 and only teller at Malaga is under so much stress. Plenty of other banks still offer customer service.

I went to the Mosman back at 12:30 went outside for five minutes to get information back door was closed when I come back then Dee Why and now it’s going on 3 pm there’s no staff there’s no answers why and it’s extremely poor I’m moving my account

2 and a half hours trying to get through to report someone using my credit card, finally being passed from one department to another , and then told to phone back another day.

Was waiting on the phone for an hour to get a block lifted on my card - no answer, continual assurances that "an operator will be with you shortly". What a joke - how about using some of the massive profits to employ more customer service staff??

Long term customer. Tried for a week to sort out an automated payment error (theirs!!). Called 3 times and had to hang up after 40 minutes each time due to having other things going on in my life. Finally edited the payments and contacted someone via the app to check it was done correctly who was unable to understand or help. Very Frustrating.

I have been with the ANZ for nearly two decades, never missed a loan repayment, never had a late repayment. I am selling a property, the ANZ wants to take my money to pay loans that are paid in advance. I am not in arrears and quite clearly have an A+ record in payment but they still want to take my settlement money. It is quite clearly my money. They are already getting their entire loan payment and want to take the remainder. There is absolutely no reason for the ANZ to be taking my money.

ANZ have the worst wait times.... Have called the allocated ANZ Fraud number and have been on hold for over an hour. Unacceptable and just not good enough!
The ANZ message is a constant insincere message: 'We apologise for the continuing delay'.

Waiting times both in branches and online are an absolute joke. Teller machines disappearing and anything to do with mortgage settlements is an absolute nightmare.
Due to multiple properties i mam currently tied to the ANZ bank but given the first opportunity i will be leaving.

Hard to Find, BUT I Want Everyone to Find it, Near Woolworths, on Right Side In Westfield In the Food Court. Very Friendly Staff, Very Clean Building. Hope this Helps People Find Them.

I have been a customer of ANZ Bank for many years.
Customer service is appalling at ANZ Bank Watergardens, Victoria, with queues of 20+ people wIting, with just one teller...Yet there are some 7 staff members working at their desks. This disorganised fiasco is in no doubt a result of an ANZ executive, who has had little experience or knowledge with what happens on the front line.
The unbelievably low .3% interest rate offered by ANZ for 12 months for my substantial Superannuation term deposit caused me to feel humiliated. This is well below inflation...a disgrace for such a large bank.
The helpful staff member who closed my account said that she hoped I would return to ANZ bank....My answer is NO!