Mix together the following Ingredients:-

Poor quality phone lines,
phone consultants with hard to understand accents, lies, incompetence,
delays involving them saying they never received copies of documents you have already sent despite you having proof they were sent,
Refusing to accept certain documents when their website clearly states otherwise,
Claims that you didn’t reply to emails even though you can prove you did,
having to call the complaints line to get a response.

Combine all the above ingredients in an overseas call centre. ...Read more

ANZ low rate balance transfer offer 22months 0% with a 1.5% balance transfer fee.

I was going to apply for this card online and came undone when the credit limit was only $15K.
I contacted customer service to see if there was the option of $40K, they replied of course no problem !
I was instructed to head into one of their branches to apply.
I did so & spent a good 45mins going through everything and handing over the details of the cards to do the balance transfer from.
I got approved the following day for the card with, you've guessed it, only $15K limit.

The product is a hindrance more than a help!
...Read more

Today 29th day of June 2020 I went too the ANZ at the Ridgehaven branch to make a payment on my wife's Visa Card, I have done this practice for decades. I was waiting for the teller when I was approached by a ANZ staff member (who I never asked for his name) he asked me if he could help me with my transaction at the indoor atm. I stated no I am paying my wife's Visa and I don't know her pin number is, as it is required at an atm.
He instantly raised his voice at me and told me I can't have possession of that card. He then threatened me he was ...Read more

Just a complete joke of an organisation. We engaged an ANZ broker mid March and started our application on the 1st of April. We managed to get everything all sorted for a 8th of April submission. During that time, we have had to resubmit countless pay slips, bank statements and 77 days later we still heard had nothing from ANZ.

I called ANZ, they said because I went through a broker I would need to talk to the broker, I call the broker and he's telling me the hold up is with ANZ.

No-one seems to be accountable for this mess up.

I would hig...Read more

What an shambles of a Bank, this is still ongoing 4 weeks and I still dont have approval for a measely 30k loan for a new work van. Obviously being a small business owner things need to move quickly 1 week all good, 2 weeks okay little bit slow. But 4 weeks and still no reply what a disgrace to the banking sector you are. Then someone cancels the direct debit setup on another chattel mortgage no one at ANZ could explain how that happened. So naturally I was in arrears 2 months which once discovered i paid in full on the day. They then come back...Read more

Our SMSF has been with ANZ for over 30years. Customer service has been average in this time but recently service has been worse than poor. A Pay Anyone Dispute was raised via secure email in internet banking as advised per recorded msg when I rang (i waited over 30mins twice before submitting email). I rang a week later, dispute was raised in incorrectly, another reference number issued. Rang again a week later, advised the dispute was raised incorrectly for a second time, was reissued a third reference number. Its now been over 6 weeks, money ...Read more

I have been a customer of ANZ for many years now, and what they did for me, is worth writing about. I purchased an item online using internet banking transfer method. The item did not arrive and I lost my money over it! It would have been easy for a bank to say, next time be careful and get all their details of where you are sending your money. However, I got my money back from them the ANZ bank itself! I gained the impression it wasn't something the bank would normally do and why should they, afterall it was my stupid mistake! However, after t...Read more

I applied for a credit card and was told it would take a few days to process. Months later I still haven't heard or received anything. My credit report shows that ANZ did a credit check. So what happened to the followup email or call? Ive just called ANZ and they say they tried to call me and they texted me, but that never happened. I have no record of this in my texts and phone calls dating back years. The inconvenience of not following up with the application plus dropping my credit score as a result of the credit check is infuriating. And th...Read more

8 years ago I took out a break free home loan credit card and savings package with ANZ Bundall branch.

I was not provided with the loan documents despite asking for them in person and over the phone.

The mortgage insurance was not put in place. I was told I owed ANZ money and they closed my savings account . After the Royal Banking Commission I was sent a cheque in settlement for the money they took illegally from my the account they closed.

I tried to sort something out regarding the mortgage insurance at the ANZ UQ . Initially the manag...Read more