Best Zip Faucets / Tap Mixers
Warning to Consumers: Systemic Failures and Withheld Services I am deeply disappointed by my experience with Zip Water, which has revealed what… Read more
appears to be a systemic pattern of unethical conduct.
Despite purchasing a new HydroTap through Appliances Online with full installation included, I was later billed by Zip for a service call after they confirmed that the unit was installed incorrectly — by their own partner. They are now refusing to install a separate, fully paid unit at our business premises (Australian Bus & Truck Care) unless I pay this unrelated and unlawfully issued invoice.
This is not just poor service. It’s coercive, unfair, and breaches Australian Consumer Law.
What’s worse is that this is not the first time. My previous Zip system had the exact same fault, and Zip repeatedly charged me for repairs, replaced the same parts, and never disclosed that the underlying problem was their failure to install the required ventilation. Only now, with the new model, has that ventilation kit been included — and suddenly the machine works as intended.
Every person I’ve spoken with at Zip has followed the same script: ignore the facts, refuse accountability, and pressure the customer. It feels institutional.
If you’ve experienced something similar, please feel free to contact me. I believe there may be many other victims and I would welcome hearing your story.
This chill tap unit was fixed by zip under warranty,it really still doosnt even feel chilled , but its now well passed warranty ,its the TAP NOW … Read more
thats leaking from the tap its self ,i cant see any way of dissmantleing the tap head to check for dirt or disc problem, Tried every way to contact ZIP industries To get a replacement part NO way can i get to speak to them ...Tried the contact number on the unit ./the number on the google site ,the number suppied by reece plunbing and they are just hiding"DONT BUY IF YOU CANT GET IN TOUCH with them!!!because if yo need HELPit aint there. beleive me .