Best KitchenAid Food Mixers

Well I have tried to be reasonable and give kitchenaid every chance to provide service. But quite frankly they drive you to frustration and force… Read more

you to make sure others make their purchasing decisions taking into consideration their reputation for poor service. Purchased January this year. First unit blew a motor first use. It was changed over by HN. Second unit now has a stuck speed switch. HN will not replace… told us to contact Kitchenaid or leave it with them to have it repaired. 4 weeks minimum which means no mixer at Xmas. So I have emailed kitchenaid. Started promisingly where they claimed we could send it back and it would be replaced. We asked 3 times whether it would be replaced with a new unit? No answer on 3 occasions. Received an email back finally apologising for delay. Didn’t answer our question. Starting to sense that the replacement is going to be a refurbished mixer not new…. Just refuse to answer our question. So here we are with still no response after 2 more emails. Now after feeling nervous about kitchenaid we are finding that their poor service and poor product quality is well documented. It also felt like they were going to send out a replacement, prior to us returning the faulty one but this changed. Not returning your emails is just poor service. In reading further anyone looking to purchase a kitchen aid mixer, make sure you are fully aware of the running time restrictions which are never mentioned by any HN sales staff. Well … I invite the head of kitchenaid to respond. We are still waiting for an answer on whether the replacement is new or someone’s old refurb… they just won’t answer the question. I note that kitchenaid monitor this site. No response whatsoever from kitchenaid. This is very worrying but completely in line with our experience so far. Here’s a further update… Still no mixer after receiving an email stating that kitchenaid were sending a new unit. I have now sent a further 4 emails chasing up delivery and no answer. This is laughable, how can this company provide such poor service. Just don’t purchase this companies products as their service is the worst I’ve seen. They monitor this site and… nothing just no response. What the hell are they doing? I’m now going to write to HN and provide all the emails to prove how difficult they have been. I will also attach them here so you can all see how poor this company is at service.

Update: After emailing HN they had to step in and discuss with their kitchenaid rep. He emailed admitting that the service team has misrepresented and incorrectly advised of procedures. He offered a replacement or refund through HN. We thank HN and the Rep for doing this but we just can’t accept the ridiculous waste of time and emails back and forward. Given the offer, we nervously replaced the faulty unit. Crossing our fingers. I would be more than happy to advise kitchenaid as to how to make a huge improvement to their customer service which in the long run will only improve sales.

GOOD AS – Love this little mixer. Great power and comes with lots of attachments. Trying to find a negative but can't. Why not 5 stars? It is not self cleaning hahahaha Show details

Disappointed – Not even a year old and the bowl is not locking properly thus coming off when mixing flour.Bought in March 24 and with a 5 year warranty, I thought… Read more

it will be replaced but JB HiFi took it to send it for assessment in NSW, I live in Qld.I showed the video plus anyone could have seen that the bowl does not lock in properly and spins around with slight twist.I had other Chinese cheap mixers before which died early due to the internal gear or Motor failure but none had the bowl issue even with plastic base. I bought this one due to good reviews plus it cost $599 on sale. Also when the bowl came off it kept spinning with the kneading hook banging around and my wife panicked ,but I quickly switched off the power,whew!Video attached. Apart from this issue its a powerful mixer and worked really well as the motor and transmission etc must be very good. I am just disappointed thats all plus the time it will take for the unit to be sent to NSW then assessed.Eta by JB Hi Fi staff was upto 6 weeks but I am thinking might be more due to the timing ie near Christmas.