Bought this great looking hand mixer stand for my daughter during the breakdown. It works well and my adult daughter enjoyed using it. However, I noticed that there is a chip in one of the dough hook sometime ago. How do I go about claiming under warranty for a replacement part?

Thanks,

Lee

Purchased in august, machine performed really well. Was kneading bread dough recently 1/2 the quantity I usually do - machine stopped spinning. Have reached out to Kitchen Aid they have failed to reply.

I have had my Kitchen Aid for nearly a year and I have been soooo impressed with the follow up service. I have experienced problems with two of the attachments, chipping of coating etc, and have had immediate feedback and both attachments have been replaced. I couldn’t be happier with the speedy response I have had from kitchen Aid. I also absolutely love the appliance and wish I’d bought myself one much earlier.
Claire Hogan

Was given this machine as an engagement gift in March 2014. From then it's been used almost daily! We have bought multiple attachments and it's a staple in our kitchen. The machine has made everything from birthday cakes for our family, pizza dough for Friday nights in, macaroons and most importantly the insane amount of Christmas baking that we do every year. Including double sugar biscuit dough! It takes pride in my kitchen and hope it will last for years to come!

Was given this machine as an engagement gift in March 2014. From then it's been used almost daily! We have bought multiple attachments and it's a staple in our kitchen. The machine has made everything from birthday cakes for our family, pizza dough for Friday nights in, macaroons and most importantly the insane amount of Christmas baking that we do every year. Including double sugar biscuit dough! It takes pride in my kitchen and hope it will last for years to come!

I use this stand mixer every single day ! I cannot live without it. I use it for making dough, baking, making fresh butter, whipped cream and so on ! The only regret that I have is that to use the whisk attachment, I need to change the height of stand mixer using a screwdriver every single time. That is really painful. I tried contacting someone about it long back but got no response whatsoever . Apart from this, it is a fantastic product.

I bought this mixer as a surprise birthday present for my wife in August (after she had been dropping not-so-subtle hints for a while) and we’ve been using in almost non stop since. So easy to use. Easy to clean. Would definitely recommend to others.

I have bought my first kitchenaid mixer about 6 years ago and haven't looked back. Infact only last year I bought another one as I use them for some commercial use as well. Have to say I havent had an issue with either one. Very reliable and comes with 3 mixing attachments , a paddle attachment, whisk and a dough hook. The only complaint I have is that it is a bit heavy to move and lift. Other than that great well made products. I also have 2 kitchen aid blenders. One 12 cup one and a 7 cup one. 7 cup one is brilliant. Easy and compact and does the job. Purees things lovely and chops things perfectly. I guess sometimes you do get what you pay for

My kitchenaid mixer has stopped working after 4 years of regular use. I tried to contact kitchenaid customer service but they didn't answer the phone after 20min of waiting, they say they will answer an email within 14 days, this service is not acceptable. They don't have a service representative anywhere but the east coast. Do not buy a kitchenaid and expect them to honour their warranty.

Recently bought KSM150 from Kogan 04/Aug/2020 however the paint is chipped with a deep hole in its body after 3rd uses and it always been cleaned with dry cloth gently. Have contacted customer service on Mon 31/Aug from KitchenAid regards the machine vibrates when at speed 2, and at speed 5 it vibrates more and when machine at speed 8 it shaked. However the customer service advised we should only use at speed 2 only. Didn't questions further. However the machine has 10 speed, why this customer service asking to just use at speed 2 only?
Custom...

This mixer worked well until it didn't. Since then, I have emailed the Australian Agents and rung them on several occasions. They do not answer the phone (after 45 minutes on hold each time) and they do NOT answer emails. I would suggest buy another product as the customer service fro Kitchen Aid is non-existent. I also have a Kitchen Aid blender that is not working at present. This brand is really expensive but the back-up is pathetic.

My Kitchen Aid broke within the warranty period and no response for months after many mails and calls. They simply do not know the meaning of a warranty. Why promise if they cannot respect ? Really disappointed.

I received the Artisan KSM150 as a Christmas present to replace my 30 year old Kenwood Chef as it's plastic casing had turned yellow with age. Within two washes in the dishwasher one of the points where the handle is attached to the bowl had rusted. The customer service people were fantastic and replaced the bowl immediately.

The instruction booklet indicated that I could only make 2/3 the quantity of bread dough that I used to mix with my old mixer so I kept that in the back of my mind. I was in the habit of making the Women's Weekly glute...

My mother bought my wife one of these for her 30th birthday. First motor blew after about 3 months so we took it back to Myer who replaced it no questions asked. The second one is still going but the motor struggles on any dough you try putting through. The dough hook is poorly designed and you end up with more dough around the attachment head than you do actually mixing in the bowl so its easier to take it out and do it by hand. The beater and scraper attachment don't scrape all the way to the bottom of the bowl either so it never actually mixes anything properly. Pretty unimpressed with it to be honest, the Kenwood we had which it replaced was miles better, should have just kept it

Easy to use.
Fast.
great quality.
It is an expensive product. We didn't get it in the past because of its high price tag. We bought it when harvey norman was doing a sale.

We ordered a KSM177 however, all the products received were damaged, and when we tried to contact customer service we did not get a response from them. Don't order from them they are sending damaged products to customers.

Accurate facts....I have mixed pancake batter - left flour around the edges and batter was lumpy with unmixed flour in it. Mixed cookie dough - didn't mix the flour and left a thick flour boundary in the bowl. Mixed bread dough with the dough hook...what is going on. Flour not incorporated into the dough and lumpy as a bad mattress with unmixed flour on the bowl edges. We bought this awful thing and time and time again I have tried to get it to mix adequately and properly trying different mix combinations and the like such as dry onto wet ingre...

Recieved as a gift and replaced my Kenwood Chef. Lovely mixer to use. Solid and well engineered. Handles my multiple Christmas cake bakes with ease. Easy clean up. Happy to give it bench space. Also have Kitchenaid Diamond blender.

I bought the KSM 160 to get 2 bowls instead of the other model with just one bowl. To my disappointment, the smaller bowl does not allow the ingredients to be mixed thoroughly. I rang the company and was told to adjust the attachment . I told them that I don't want to adjust it because the bigger bowl fits just right. I asked if I could get a replacement or refund for the bowl, they refused. In summary, don't buy the KSM 160. Maybe try the one that has only one bowl.

I purchased my KitchenAid from Kitchen Warehouse in Moorabbin, VIC in June 2019. What a powerful beauty she is! I’ve made bread dough in it mainly and it copes fine with it. The attachments are great! It looks lovely in my kitchen and I don’t know where I would be without it. Worth the money spent! It is a very heavy mixer but that is a good thing because it means it’s sturdy. It’s not overly loud when it’s on full ball but it does have a powerful engine so the noise doesn’t bother me. I was lucky enough to get this on sale at the store.