Best MiniJumbuk Mattress Toppers & Protectors

Amazing quality and Australian made. Love it – After owning a relatively firm Sealy mattress for a couple of years I decided to buy a topper. I was drawn to the Minijumbuck and bought the Sleep… Read more

Therapy topper. My kelpie knew it was real wool as she took a fancy to the product immediately and kept sitting next to the box. Whilst probably only 30 -40 mm thick it's luxurious. Cotton one side and wool the other with a generous elastic fitted sheet shirt. No ties but doesn't seem to need them. I slept like a baby, super snug but not overwhelming. Absolutely beautiful. Made in country SA and reminds me of a time when Australian made products where common and of great quality. 10/10. Wished I had bought it years ago.

Customer Service leaves a lot to be desired – Spoke with 3 people within the business including Amanda, Crystal & Lucy. Amanda worked in the office, Crystal in their store on the weekend and… Read more

Lucy being the retail manager. Upon my first inquiry, Amanda stated that they would price match Harris Scarfe and they had a special going with two pillows on order over $299. I went into a Harris Scarfe store to try them and was happy. I then called up and spoke to Crystal and placed 2 orders of the gold underlay in queen, one for me and one for my partner. (Amanda and Crystal were both polite and took the time to consult me correctly, a credit to Minijumbuk).

I then received a call from Lucy saying I needed to choose the lower price or the higher website price with the pillow. This alteration in price after the fact is reasonable if other team members have gotten it wrong, but not when someone speaks to you like you're a 5 year old child and does not listen to what you have to say which is EXACTLY what Lucy did. Essentially insinuating that I was lying as 2 other team members didn't agree to that deal. Why would I go take the time to drive to a store, NOT purchase from another store at that discounted price when the underlay was physically there and I could take it home instead of having to wait a week in the mail for an order for the same price? Especially when I'm currently on crutches after surgery and mobility is not an easy task. I wanted to go directly to the manufacturer and support an Australian Owned and Made business instead of purchasing from a retailer that buys in bulk and make their cut off the order as well. It seems big business have customer service in place, where Minijumbuk do not.

Customer Service 101 is ALWAYS listen to a customer, apologise but then diplomatically state your position especially when the answer is no. This was certainly not the customer service I was afforded.

Please note: I have not yet received my underlays, but I own 2 x cool quilt covers, 1 x everyday quilt cover and 1 x cotton quilt cover all from Minijumbuk and find their quality, performance and longevity excellent. Next time, I'll stick to buying from Harris Scarfe and Myer instead of directly so the customer service matches the price tag you pay for the products.