Best Samsung Split System Air Conditioners

I purchased 2 Air-conditioning units, WITH Installation. The Aircon unit was delivered promptly. However the installation was a no show!!! I… Read more

followed up for a full month by email and phone, and got no where.

So I request a refund, the online customer service team (very polite) were helpful in channeling me back and forth, to get the refund lodged. I had to repeat the same process 2 weeks later, as I didn't get any feedback from the 1st request. 2 weeks after lodging the 2nd refund request, Samsung did get in touch with me. Unfortunately, it was to advise me that they cannot refund back to the credit card, instead can only refund to my back account, plus I would have to adhere to Samsung's process timelines which is in effect to wait for another month.

In short, Samsung took my money, no service installation ever occurred, and the refund process takes another 2 months. :-(

Key points: 1. NO SERVICE!! and installation partner would never call!! Why keep me waiting for a month? Seriously, if Samsung could not provide the service via its delivery partner network, Samsung should tell me right away. Kept me waiting and I followed up again and again, until I got frustrated waiting and went away. Calling a local to get the insulation done is much better than even thinking of Samsung. 2. What an absolute Joke of a Refund service! Just to clarify you are holding MY MONEY in which SAMSUNG FAILED TO PROVIDE SERVICE, and SAMSUNG thinks it's legitimate to take a very lengthily refund process. (1.5 months since commencing the refund request process, im still waiting). And why cant SAMSUNG just refund back to the credit card? Why does SAMSUNG have policy to prevent to easy refund back to the credit card in which original payment was made? SAMSUNG's excuse that its a material amount thus their policy states otherwise, is simply not good enough.

As I see it Samsung management are intentionally withholding / delaying the refund to get free interest!

In Summary NO SERVICE + NO REFUND (In total SAMSUNG are holding my money for 2.5 months). WHY bother with Samsung? I should be sending Samsung a penalty interest bill for being so slow. Pls note I have been very patient, waited and waited and waited and had enough. MY EXPERIENCE HAS BEEN TERRIBLE.

SAMSUNG'S MANAGEMENT are at FAULT for letting this level of experience take place!