Best Samsung Air Conditioners

My Samsung ducted air conditioning system was installed as part of my home build in 2017. Recently, the system developed an E320 fault code and… Read more

stopped operating properly. This has been very frustrating because a ducted air conditioning system is a major household installation, and I expected it to last much longer without this kind of serious fault.

I contacted an air conditioning technician, and I was told that E320 is a common issue on some Samsung systems. The technician explained that the unit may be repairable, but also said there is no guarantee the same problem will not happen again in the future. That was especially disappointing to hear, because it suggests the repair may only be a temporary fix rather than a long-term solution. I then contacted Samsung Australia for support. Their response was that the system is outside the 5-year warranty period, so they would not cover it under warranty. I understand that warranties have limits, but for a built-in ducted air conditioning system, I believe consumers reasonably expect better durability and reliability than this.

What concerns me most is not only the fault itself, but the overall long-term dependability of the product. When a central air conditioning system fails with a known or common issue and even a repair technician cannot give confidence that it will remain fixed, it raises serious questions about product quality and suitability for Australian conditions.

At this stage, I am left paying for diagnosis and repairs on a system that I believe should have lasted longer. For a premium home appliance that is installed as part of the house, this is not the ownership experience I expected. Based on my experience, I would urge other buyers to carefully consider long-term reliability, repair costs, and after-sales support before choosing Samsung ducted air conditioning.

I purchased 2 Air-conditioning units, WITH Installation. The Aircon unit was delivered promptly. However the installation was a no show!!! I… Read more

followed up for a full month by email and phone, and got no where.

So I request a refund, the online customer service team (very polite) were helpful in channeling me back and forth, to get the refund lodged. I had to repeat the same process 2 weeks later, as I didn't get any feedback from the 1st request. 2 weeks after lodging the 2nd refund request, Samsung did get in touch with me. Unfortunately, it was to advise me that they cannot refund back to the credit card, instead can only refund to my back account, plus I would have to adhere to Samsung's process timelines which is in effect to wait for another month.

In short, Samsung took my money, no service installation ever occurred, and the refund process takes another 2 months. :-(

Key points: 1. NO SERVICE!! and installation partner would never call!! Why keep me waiting for a month? Seriously, if Samsung could not provide the service via its delivery partner network, Samsung should tell me right away. Kept me waiting and I followed up again and again, until I got frustrated waiting and went away. Calling a local to get the insulation done is much better than even thinking of Samsung. 2. What an absolute Joke of a Refund service! Just to clarify you are holding MY MONEY in which SAMSUNG FAILED TO PROVIDE SERVICE, and SAMSUNG thinks it's legitimate to take a very lengthily refund process. (1.5 months since commencing the refund request process, im still waiting). And why cant SAMSUNG just refund back to the credit card? Why does SAMSUNG have policy to prevent to easy refund back to the credit card in which original payment was made? SAMSUNG's excuse that its a material amount thus their policy states otherwise, is simply not good enough.

As I see it Samsung management are intentionally withholding / delaying the refund to get free interest!

In Summary NO SERVICE + NO REFUND (In total SAMSUNG are holding my money for 2.5 months). WHY bother with Samsung? I should be sending Samsung a penalty interest bill for being so slow. Pls note I have been very patient, waited and waited and waited and had enough. MY EXPERIENCE HAS BEEN TERRIBLE.

SAMSUNG'S MANAGEMENT are at FAULT for letting this level of experience take place!