Absco Sheds Narrow Garden 15231NK
VerifiedMPN: 15231NK2 reviews
Very dissatisfied with this company and the poorest customer service I’ve received. Shed was order on the 17th of December only to be delivered on the 31st of January. A promised delivery date of between 22nd - 28th of Demember and a total of four delivery dates promised between purchase and time of delivery. Five phone calls later to Bunnings (Bunnings was great) with no sound communication with Absco regarding couriering Bunnings place a secondary order to dispatch my shed. On the 31st of January two sheds were delivered instead of one. It took no more the half a working day for Absco to contact me regarding the duplicate delivery and wanted to arrange a courier to come and collect it. If only this care and attention was applied to the original purchase, safe to assume customers are not a priority one you have paid.
No effort or care to compensate, just a request for me to go above and beyond to assist them when this effort was never reciprocated.
As for the product it is of poor quality, with no aligning screw holes and poorly fitting pieces. I consider myself reasonably skilled and this build was challenging at times with the terrible installation instructions and no video format for this shed model. However with a bit of patience, time, and improvisation I do now have a reasonably nice shed in its place.
I do not recommend the build for someone with a low level of competence and I do not recommend this company from a customer service perspective.
Purchased in at Bunnings Warehouse Online Store for $800.
Started poorly with the box being ripped open on delivery and the driver delivering even though my wife refused to sign. The paper instructions are not ideal and lack some detail. They really need some blow ups of how pieces should fit together. Noting the paper instructs don't follow the same order as the video assembly in some cases. The biggest issue was that holes that didn't align when overlapping the sheets, as well as the lack of detail on where the gable ends should fit.
Absco reached out post my review and Richard from Absco came to look at my build. Richard helped resolve the issues with the construction but also took on board the feedback I provided about my issues.
In all, painful as it was initially, it's nice to see a company stand behind its product and make a real effort to resolve issues. The shed itself is fine once assembled properly, I mean it's a shed at a reasonable price point.
It's worth stating, and what I didn't do, if you are having issues with the construction reach out to Absco and they will help you resolve things.
Purchased in at Mitre 10 for $741.
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Hi Mark, We are very sorry to hear that you have had some issues with your delivery and product. We have sent you a direct message to request a few additional details so we can follow up further and contact you to discuss and assist. Thank you for leaving a review. The Absco Team