Great system, seems efficient and love the Zoning
I installed the 19KW system with Que controller. I love how it has much better control over the zones and the other more well-known brands and only needs to heat or cool the areas we need.
Very happy BUT..
1)It seriously needs to support IFTTT, Google Alexia etc. I also have solar and it should be aware when the sun is shining and I can take advantage of that.
2)The Schedule is complicated and won't allow different temps at different times of the day for each zone. ( Happy to be proven wrong.
3)The zone controller failed and the whole thing stopped working. 1 week for them to turn up, and they said they needed 1 week to get spares from Sydney ( I'm in Melbourne) SERIOUS? Not good enough.
Purchased in November 2020 for $22,000.00.
Actron Air Que CRQ5-21AT
I replaced the builder installed 14KW to 19KW Platinum Que recently with Que controller and 7 Temperature zone sensors. It has been working fantastically and cools and heats the zones in appropriate time effecient manner. Only issue is the app controller on iphone is not good enough and is having a time lag but seems to be working okay on Samsung phone. Overall very happy.
Purchased in October 2020.
Terrible system hasn’t worked since we got it
Built a house with Metricon and paid for this system. Since moving in it has not worked. Zone after zone fails.
Zones don’t turn off, water leaks into the house, and an app that is unresponsive.
Would recommend you buy another system. Slow to respond and the service manager looking after the case doesn’t return calls. They don’t provide fault reports either. Told them which zones weren’t working, and they told me they don’t even know which motors they changed. Surprisingly the system still doesn’t work. Very very disappointing experience
After posting a review was contacted by service manager told system would be inspected a week ago no one turned up and no contact. Guess what system still doesn’t work
Purchased in September 2020 for $30,000.00.
Not very reliable
Installed QUE system 4 weeks ago and the system didn't work for most of time and I had to call 3 times till now to a technician to come and fix and replace the faulty products installed (they have replaced one faulty unit twice as the replaced unit also was faulty)
I am happy about the service and response time to come and fix, however, I paid over 18000 for the unit in the past 4 weeks which I could only use for a few days.
Purchased in March 2020 at M&M Aircon.
Very Happy Great System
Just had an upgrade from a older Actron System (lasted 24 years) and the new Platinum QUE is just the best ever! We have 8 zones in our house with individual controls - wireless connectivity - set and forget. Works effortlessly and both cools and heats up our large 2 storey house quickly. Should have done this upgrade earlier but very happy its now in......
Purchased in January 2020 for $18,000.00.
Great System - So Easy!
Had this installed a few months back and absolutely love it. Heats and cools our home with aplomb and the multi zone set up is sensational. Love the ability to utilise the app to turn on/off and adjust the zones as necessary. Cannot fault.
Purchased in February 2020 for $15,000.00.
Best system on the market
Friends who have an older version of this system swore by it so we looked into an Actron unit. We looked extensively at a variety of products but settled on the Actron QUE ERQ3-17AS (16.55kW) single phase unit. We have 5 zones (3 x BR's, Entrance & Living Room)
12 months later we are still very happy with it after a summer and winter using the system. We previously just had a split system in the living room only and just heating that space costs almost comparable with what we are now doing the whole house. The outdoor unit is on the outside of...the master bedroom wall and we never hear it. We got the QUE system and upgraded to have the controllers in each room (instead of just the sensor) but we honestly rarely use them. The master controller is very cool visually and functionally but the app on our phone is pretty much the main way we use the system whether that be outside of the home, laying in bed or on the couch. Its just easier and more native than using the other controllers. Ideally (and hopefully) they one day further integrate what is already a great system with Google home, Siri etc. and/or add the other system information found on the master controller into the app (none of which is really important but nice to know).
Purchased in February 2019 for $16,450.00.
Excellent choice no regrets
Installed actron esp platinum que 6kw system with 7 zones. Works brilliantly and efficiently. Live in 2 storey house and no problems even on 45c day keeping house cool up and down. Que controller was temperamental at the start when using the app on wifi and I had read similar problems on numerous reviews but after first few days for some reason works fine now as it’s supposed to. Also had a one off run of error messages day 2 for short period of 30 mins but seemed to rectify itself since then no more errors and working perfectly. Had the syste...m for 1 week now and very satisfied with the performance and its features. Installed by Arrow a/c and did great job very courteous and cleaned up afterwards. Would highly recommend this system and Arrow a/c installers.
Purchased in January 2020.
Replacement of 18 year old A/C
Put in twin Actron Platinum QUE units in my two storey house, one for upstairs, one for downstairs. Best decision ever! 24 Celsius inside even on a 43 Celsius day.
Purchased in November 2019.
Excellent System - Just needs Apple/Google/Amazon Home Automation Integration
This system replaced a 12 year old 2-zone ducted system that never cooled properly. We now have 8 zones with individual Que room units, amazing efficiency and perfect temps. The system perfectly adjusts per zone to have each zone at its set temperature and uses less power per zone than a split system. Highly recommended.
Only thing I wish it had was integration with Apple HomeKit, Google Home and/or Amazon Alexa, as the iOS app isn’t very responsive and I find myself having to use the main controller instead of the app.
Purchased in January 2020 at Costair.
I have lived without air-conditioning before but not anymore.
Our house catches a reasonable breeze in summer and wood fires keep us warm in winter however as we get a little older the luxury of having and using Actron Air Platinum with Que controls becomes more appealing. This summer in Melbourne has been a mixed bag of weather events with 46 degree days down to 5 degree nights so it is reassuring to have our new ActronAir unit to keep the temperature where we want it. Excellent unit with easy to understand controls, why have we waited so long??
Purchased in October 2019 at Optima.
The only system I could find on the market that did everything I wanted
I chose this system after weeks of research and reading reviews. Precise temperature control of every room, automatic fan speed control depending on how many dampers are open gives unparalleled efficiency. The options in the Que control system leaves nothing out, except maybe for Google assistant compatibility, even the technical details provided for the refrigeration engineer means they don't need diagnostic tools to find faults. When the compressor is running flat out, it is quite loud, but if that is a problem, there is a quiet mode option t...hat drops the sound levels right down. It never actually runs flat out for very long though as it very quickly brings the rooms to temperature then drops down to a level that maintains the temperature perfectly. I've only had this system a few months over winter and it has performed faultlessly so far. Expensive, yes, but good value. High efficiency, good warranty, the Que control system can receive updates over the internet and I hope they decide to include Google Assistant compatibility soon as that would make this system perfect. I would recommend this system to anyone prepared to pay for what they want.
Purchased in June 2019 at Simmonds Heating and Cooling for $15,000.00.
Aircon on QUE
This top of range ducted Home Unit works well and with a simple app makes controlling your temperature room by room a breeze. The Platinum Que though has a long start up before cooling the house.
Purchased in March 2019 at Blue Air & Electrical for $12,000.00.
Great product (mostly) and Excellent Service
We had the Actron Air Que installed 18 months ago. It works really well the majority of the time for both heating and cooling but there have been one issue where we have had to have a technician come out twice in the first 18 months due to a part breaking down in the outdoor unit (same part both times). In saying that, Actron have been great and even in the height of a summer heatwave we were able to get a technician very quickly.
Highly recommend Actron for Sydney residents (can’t speak to other areas).
Great performance, and looks good too
I've had my QUE for about 6 months and it's been great.
I've mostly used it for heating thus far but have also had to use it for cooling a few times as Summer comes on, and in my experience it gets our house comfortable quickly.
The main controller touch screen looks great, with a really nice UI. There's also a bunch of tech data that you can review with regards to individual components and data etc. I'm sure for the more technically inclined this would be useful, I personally haven't looked at it once after being shown it the first time.... I actually tend to use the mobile phone app to control the overall system more often than the controller itself, so I'm happy that it came included without needing to be upgraded. In my experience it's been very easy to use. In terms of the individual zones, I chose to use the room sensors rather than the room controls, as they are small and look smart. So far I have not regretted this choice, as anytime I've needed to change temperatures in the zone I've typically done so using the app, so in my view wouldn't have needed the individual room controller. One thing that really stuck with me with the overall product was when our installation company (Airflow International - who were also great) actually set it up, it was the first time they had installed a QUE. They were amazed at how quiet it was when running - I'm not personally too familiar with how loud or quiet air conditioners usually tend to be, but from what I've experienced to date it's certainly quiet in my view.
Questions & Answers
Thinking seriously of installing Actron Platinum ESP 12.7 split ducted system (14.4 Trumax) address is in Tin Can Bay Queensland received quote for 5 zone system of $20,100 seems excessive compared to other quotes stated in this review . The house is just under 200 sq m
Good Afternoon Terri and Ron,
Thank you for contacting us.
We hope our dealer is looking after you, if there is anything you need please let us know and we will be happy to assist further.
ActronAir, Customer Care
Yes they are ,we received a quote yesterday and it is substantially smaller than our original thank you for your assistance on this mater.
Good morning Terri and Ron,
We are pleased to hear that our dealer is looking after you.
If you have any additional queries or need any help, please do not hesitate to contact us again.
ActronAir Customer Care Team.
Get an answer from our members and ActronAir representatives
The ActronAir ESP Platinum QUE series is comprised of three different models, which all come with a QUE controller system.
Available to purchase separately, the QUE controller works with the ActronAir Platinum QUE air conditioner to create an energy-smart zoning system within the house. Sensors within each zone turn down the temperature when you leave the room and turn it back up again when you enter.
This new air conditioning system by ActronAir also retains many of the same features of its predecessors, as listed below. Similar to other ActronAir ACs, they're all Australian built and designed.
- Master controller and individual zone controller available for customisable temperature zones
- Various control options, such as the seperate QUE controller system and the QUE mobile app.
- Quiet mode: ensures that your sleep and conversations aren't interrupted
- Individual zone timers for set and forget convenience
|Category||Ducted Air Conditioners|
|Release date||Oct 2019|
Other Ducted Air Conditioners
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