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ActronAir ESP Platinum QUE

ActronAir ESP Platinum QUE

4.4 from 17 reviews · View Statistics
See the Best Ducted Air Conditioners in 2022 as rated by Australians on ProductReview.com.au.
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Reviews

4.4
17 reviews
  • Build Quality
    4.7 (3)
  • Value for Money
    4.3 (3)
  • Ease of Use
    4.7 (3)
  • Cleaning & Maintenance
    4.7 (3)
  • Noise Level
    4.0 (3)
  • Heating / Cooling Speed
    4.0 (3)
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Tony468
Tony468Greater Melbourne (Inner), VIC
  • 3 reviews
  • 3 likes

Great system, seems efficient and love the Zoning

published

I installed the 19KW system with Que controller. I love how it has much better control over the zones and the other more well-known brands and only needs to heat or cool the areas we need.

Very happy BUT..

1)It seriously needs to support IFTTT, Google Alexia etc. I also have solar and it should be aware when the sun is shining and I can take advantage of that.
2)The Schedule is complicated and won't allow different temps at different times of the day for each zone. ( Happy to be proven wrong.
3)The zone controller failed and the whole thing stopped working. 1 week for them to turn up, and they said they needed 1 week to get spares from Sydney ( I'm in Melbourne) SERIOUS? Not good enough.

Purchased in for $22,000.

  • Build Quality
  • Value for Money
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Syed
SyedSydney, NSW

Actron Air Que CRQ5-21AT

published

I replaced the builder installed 14KW to 19KW Platinum Que recently with Que controller and 7 Temperature zone sensors. It has been working fantastically and cools and heats the zones in appropriate time effecient manner. Only issue is the app controller on iphone is not good enough and is having a time lag but seems to be working okay on Samsung phone. Overall very happy.

Purchased in .

  • Incentivised Review No
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Aussienetworker
AussienetworkerGreater Melbourne (Metropolitan), VIC
  • 11 reviews
  • 6 likes

Terrible system hasn’t worked since we got it

published

Built a house with Metricon and paid for this system. Since moving in it has not worked. Zone after zone fails.
Zones don’t turn off, water leaks into the house, and an app that is unresponsive.
Would recommend you buy another system. Slow to respond and the service manager looking after the case doesn’t return calls. They don’t provide fault reports either. Told them which zones weren’t working, and they told me they don’t even know which motors they changed. Surprisingly the system still doesn’t work. Very very disappointing experience

After posting a review was contacted by service manager told system would be inspected a week ago no one turned up and no contact. Guess what system still doesn’t work

Purchased in for $30,000.

  • Incentivised Review No
Aussienetworker
Aussienetworker

Had another fault within the warranty period and not only was it not fixed but actron sent an invoice in contravention of the Australian consumer guarantee

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Aussienetworker
Aussienetworker

I have called and left a message for the state service manager to call me I have also contacted my builder and installers. Of the 3 tho only one who has been unhelpful is the state service manager

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  • Verified

Not very reliable

published

Installed QUE system 4 weeks ago and the system didn't work for most of time and I had to call 3 times till now to a technician to come and fix and replace the faulty products installed (they have replaced one faulty unit twice as the replaced unit also was faulty)

I am happy about the service and response time to come and fix, however, I paid over 18000 for the unit in the past 4 weeks which I could only use for a few days.

Purchased in at M&M Aircon.

  • Incentivised Review No
ActronAir
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No, it is not resolved, still, zone controllers are failing one by one and they replace and again they fail, so don't homany time I need to keep booking to come and fix,

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Peter Perih
Peter Perih
  • 2 reviews
  • Verified

Very Happy Great System

published

Just had an upgrade from a older Actron System (lasted 24 years) and the new Platinum QUE is just the best ever! We have 8 zones in our house with individual controls - wireless connectivity - set and forget. Works effortlessly and both cools and heats up our large 2 storey house quickly. Should have done this upgrade earlier but very happy its now in......

Purchased in for $18,000.

  • Incentivised Review No
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  • Verified

Great System - So Easy!

published

Had this installed a few months back and absolutely love it. Heats and cools our home with aplomb and the multi zone set up is sensational. Love the ability to utilise the app to turn on/off and adjust the zones as necessary. Cannot fault.

Purchased in for $15,000.

  • Incentivised Review No
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Scott
ScottGreater Melbourne (Metropolitan), VIC

Best system on the market

published

Purchased in for $16,450.

  • Incentivised Review No
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Bozscags
BozscagsSydney
  • Verified

Excellent choice no regrets

published

Purchased in .

  • Incentivised Review No
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Nunawading Victoria
Nunawading VictoriaGreater Melbourne (Metropolitan), VIC
  • Verified

Replacement of 18 year old A/C

published

Put in twin Actron Platinum QUE units in my two storey house, one for upstairs, one for downstairs. Best decision ever! 24 Celsius inside even on a 43 Celsius day.

Purchased in .

  • Incentivised Review No
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Ducted Air Conditioners

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Shane
ShaneSydney, NSW
  • Verified

Excellent System - Just needs Apple/Google/Amazon Home Automation Integration

published

This system replaced a 12 year old 2-zone ducted system that never cooled properly. We now have 8 zones with individual Que room units, amazing efficiency and perfect temps. The system perfectly adjusts per zone to have each zone at its set temperature and uses less power per zone than a split system. Highly recommended.

Only thing I wish it had was integration with Apple HomeKit, Google Home and/or Amazon Alexa, as the iOS app isn’t very responsive and I find myself having to use the main controller instead of the app.

Purchased in at Costair.

  • Incentivised Review No
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  • Verified

I have lived without air-conditioning before but not anymore.

published

Our house catches a reasonable breeze in summer and wood fires keep us warm in winter however as we get a little older the luxury of having and using Actron Air Platinum with Que controls becomes more appealing. This summer in Melbourne has been a mixed bag of weather events with 46 degree days down to 5 degree nights so it is reassuring to have our new ActronAir unit to keep the temperature where we want it. Excellent unit with easy to understand controls, why have we waited so long??

Purchased in at Optima.

  • Incentivised Review No
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Neil
NeilMetropolitan Adelaide, SA
  • 3 reviews

The only system I could find on the market that did everything I wanted

published

Purchased in at Simmonds Heating and Cooling for $15,000.

  • Build Quality
  • Value for Money
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Ducted Air Conditioners

Find out how ActronAir ESP Platinum QUE compares to other Ducted Air Conditioners

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Ray Hayden
Ray HaydenSouth East Queensland, QLD
  • Verified

Aircon on QUE

published

This top of range ducted Home Unit works well and with a simple app makes controlling your temperature room by room a breeze. The Platinum Que though has a long start up before cooling the house.

Purchased in at Blue Air & Electrical for $12,000.

  • Build Quality
  • Value for Money
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Anicca
AniccaSydney, NSW
  • 12 reviews
  • 12 likes
  • Verified

Great product (mostly) and Excellent Service

published

We had the Actron Air Que installed 18 months ago. It works really well the majority of the time for both heating and cooling but there have been one issue where we have had to have a technician come out twice in the first 18 months due to a part breaking down in the outdoor unit (same part both times). In saying that, Actron have been great and even in the height of a summer heatwave we were able to get a technician very quickly.

Highly recommend Actron for Sydney residents (can’t speak to other areas).

  • Date Purchased
ActronAir
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Hi Anicca, Thanks for leaving a review on Product Review. We value all feedback that comes in and we are happy to hear you are happy with your ActronAir Platinum QUE air conditioner.

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Chris
ChrisSydney

Great performance, and looks good too

published
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Questions & Answers

Terri and Ron Q.
Terri and Ron Q.asked

Thinking seriously of installing Actron Platinum ESP 12.7 split ducted system (14.4 Trumax) address is in Tin Can Bay Queensland received quote for 5 zone system of $20,100 seems excessive compared to other quotes stated in this review . The house is just under 200 sq m

5 answers
ActronAir
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Yes they are ,we received a quote yesterday and it is substantially smaller than our original thank you for your assistance on this mater.

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Get an answer from our members and ActronAir representatives

Details

The ActronAir ESP Platinum QUE series is comprised of three different models, which all come with a QUE controller system.

Available to purchase separately, the QUE controller works with the ActronAir Platinum QUE air conditioner to create an energy-smart zoning system within the house. Sensors within each zone turn down the temperature when you leave the room and turn it back up again when you enter.

This new air conditioning system by ActronAir also retains many of the same features of its predecessors, as listed below. Similar to other ActronAir ACs, they're all Australian built and designed.

Features:

  • Master controller and individual zone controller available for customisable temperature zones
  • Various control options, such as the seperate QUE controller system and the QUE mobile app.
  • Quiet mode: ensures that your sleep and conversations aren't interrupted
  • Individual zone timers for set and forget convenience
CategoryDucted Air Conditioners
Release date
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