Reviewer Photos & Videos
Absolutely appalled at the treatment by Actron!!
The technician has been out three times in the past two months and claims it’s incapable of coping in Melbourne’s weather, yet their website boasts -10degrees capability of running ability and maximum 50degrees heat. They claim it’s running exactly how it’s supposed to, yet it’s constantly going into defrost mode & shutting itself down. I’m at my wits end and cannot afford to be replacing this unit after barely being installed 1.5yrs.
Purchased in January 2020.
11 months after install and issue still not resolved
Constant whistling within pipes from compressor and throughout house. Identified on day of install in aug2020. Actron confirmed “known issue with this model” see if this review will resolve issue!
Purchased in August 2020.
Noisy and heat is not that much powerfull
I just got keys of new house 3 months before normally my house temp is 13c after 2 hours its not going more than 18c after 2 hours running time at 30 c
Purchased in March 2021 for $13,500.00.
The reviewer stated that an incentive was offered for this review
A great A/C with even better service to match
The unit works well and is very quiet. When there was a problem recently Actron Air offered prompt and very competent service. So glad I bought from a reputable and courteous company.
Purchased in August 2015.
Cools and Heats well, but beware the clunking noises and system failures
The Air Conditioner works well (cools and heats), when it isn't failing. Controller is simplistic but it does the job. Seems relatively good on electricity usage as well.
However.. my system is less than 5 years old, and we have had Actron out to repair it under warranty multiple times for Gas Leaks which stop it from working (usually in the middle of summer with more than 5 days wait for service). I have been told that this can happen due to moving parts.
Also, the outdoor unit has an awful clunking sound (occurs about every 10 seconds) that ...
Purchased in December 2017.
- ESP Plus Series 2
Fast and quiet
I'm rewriting my review to provide an update thanks to Actron stepping in and helping us out big time, especially since they had no obligation to given the age of the unit. I never had an issue with the effectiveness of the aircon (far from it, as I said in my original review I thought it was efficient and effective, whisper-quiet on the inside and had some great features) but my significant problem was with the noise of the outside compressor disturbing the neighbours.
Our experience with Actron started fairly recently when we bought an ~8-y...ear-old house with an Actron ESP Ultima ducted aircon. It's not the current model (clearly, with the house being 8 years old) and it turns out the previous model with the digital scroll compressor was not exactly on the quiet side. Our neighbours certainly didn't think it was quiet - shortly after we bought the house we found out there was a history of noise complaints with the council recently issuing a corrections notice. Needless to say, neighbourly relations weren't great (nothing like moving in hoping to make friends and finding frustrated neighbours instead). Wanting to do the right thing by our neighbours, we called Actron out to do a service. Fast forward a week or so, two Actron technicians turned up (to Actron’s credit they were super lovely, took their time to explain everything and did what looked like a thorough check and noise readings) and ultimately let me know that there is nothing wrong with the unit and that the compressor noise cutting in and out was normal for that unit and that their newer models were quieter. They mentioned that there is an upgrade ($3500 for our 23kW size of unit) that brings the noise levels in line with the new range of units. Unfortunately, they were not able to let me know how many decibels the upgrade would reduce (because it's case dependent) - a key bit of info for us given council had done measurements and we knew that unless we could reduce it by a certain amount we would still be up the proverbial creek. Frustrated and unable to use the aircon much thanks to deteriorating neighbourly relations, I wrote a review here which reflected my experience with Actron - in essence, that the aircon was efficient and effective but simply way too loud, especially for a quiet area like ours. After some time, and completely out of the blue, Actron reached out to me with a super generous offer that completely eliminated the risk of us spending $3500 and finding that we were still in the same situation in terms of violating council noise rules. In essence, they offered the parts for free and asked us to cover labour if the upgrade addressed the problem, otherwise we wouldn't have to pay anything. Rainy weather delayed the upgrade but I can now happily report that the upgrade has been carried out and the difference in noise levels is significant. It has definitely taken the loud "thud" noise of the compressor kicking in and out, and the unit is overall quieter as well. The other day I had it running in my daughter's room with the laundry door open (next to the main unit) and I forgot it was running - previously I would definitely have been able to hear it. Happy days! Actron have also been very helpful with giving us the details of the new noise levels (6dB lower than before, which doesn't sound like much but if you know anything about the decibel scale you'll know that's quite significant) so we could pass this on to the council if needed. The good news is that passing that info on to the council seems to have satisfied everyone, so we're hoping this is one story with a happy ending. Overall, the aircon is whisper quiet on the inside and works brilliantly to cool the house down (and also to heat it). We’ve had some really hot days and the house cools down fast. We have 8 zones and can individually control the temperature in these from each room and from the panel. The unit also seems pretty energy efficient (compared to our previous split system at our old place, taking into account the difference in size of course) - I can certainly see on our power monitoring system the ESP mode kicking in and scaling down power use. With the recent upgrade, the unit is also much quieter outside - a big thank you to Actron for helping us out, despite the aircon being the old model and 8 years on from the installation date. In the end, and to our surprise, Actron covered the costs - Adrian (if I may quote him) indicated that he was only human and he understood the unfortunate situation we found ourselves in. So a big A+ to Actron on customer service and standing behind their product.
ActronAir installed our new airconditioning system yesterday. They were fabulous. The team were in and out in one day. They were polite young men who worked hard and were consultative as to where we wanted each aspect of the machine to be installed. They took the time to clean up after themselves, and they took the time to teach me how to use the system. The outdoor machine is incredibly quiet when running, and the indoor noise is much lower than I expected, even when it is on its highest setting.
Purchased in December 2020.
Quiet and effective, however not maintenance free
We've had our Actron air conditioner now for almost 8 years and in that time it has worked well in our home which has high ceilings and windows which get a bit of afternoon sun. However over this time it has blown two capacitors, fortunately during the 5 year warranty period, and now has blown the soft starter and the compressor outside of the warranty period. This represents a $4000 repair bill, more than half of it in parts alone which only come with a 12 month warranty, which is very disappointing.
Purchased in January 2013.
absolute rubbish dont waste your money
Our unit has been operating for 5 years (6years old) and the bearing the compressor has given way. One year out of warranty, Actron dont want to know about it. Very difficult to contact Actron and didnt get back on their 'call back option'. A very poor experience and i recommend you avoid any of their products.
Purchased in September 2014 for $25,000.00.
Actron 14kw esp unit
Just wanted to let people know that I have an Actron 14kw ESP unit, it's 6 years old, had 1 compressor failure in year 2, softstarter failure in year 5(last year) and it now has a just done a second compressor a few weeks ago, I'm a frigy as well and am a bit disappointed in the reliability of the product, especially being Australian designed, I have installed many ac over the years, never had a call back due to a refrigeration failure, I will be installing a Dakin unit next couple of weeks.
Purchased in December 2014 at AC wholesalers for $10,000.00.
Finally a company that delivers
Only installed 5 weeks ago and so far working as expected, yet to experience extreme temperatures that will tell if this system is what it is hyped up to be.
Purchased in August 2020 at Globalrez Air.
- ESP Plus Series 2
Blows cool air on heat cycle.
Not happy with it, on paper all the features, power saving & zoning sounds great, in practice not so much. Rarely works like it says it should & we are spending over $300 a month on electricity & that's not running it at night.
Outdoor unit is a little noisy but we made sure it was installed far away from bedrooms. ESP fan is very hit & miss, so we don't use it. Even with ESP off the zones sometimes will randomly blow at full speed even when it is .5° away from setpoint waking up our one year old son.
For cooling it has been great, have no com...
Purchased in November 2018 for $14,500.00.
as promised,and backed up
had system in 3 weeks,had question on how use.a tech came out and showed us how it was fixed,most helpful said any worries just ring.so far no need,happy so far all good
Purchased in August 2020 for $12,800.00.
Very good Air conditioner, very good after-sales service
** Update ** My first review stated the Actron ESP was a good unit, but had a loud clicking noise. To Actron's credit, they completely fixed it and it is a very quiet unit both inside and outside. Top marks for their service with this.
They will look after you if you have a problem.
The unit is a very solid performer and quickly brings hot temperatures down on very hot days without any problem. The unit heats very well in winter. There's a small delay before the unit starts in warm mode, but that's so it doesn't blow any clod air around.
My o...nly suggestion for Actron - Integrate the remote App with google home etc so that it can be voice controlled. ________ Previous review _________ The air conditioner is good and reliable. It cools or heats the house quickly. Very hot days (42+) have seen no problems at all. The downside is the unit always makes a very loud clicking noise, which means we can't turn the unit on in the early morning or evening as it's outside our daughters bedroom and keeps her awake. The remote app works, but would be ideal if it could have google home connection
Purchased in May 2017.
Brand new unit failed twice in 2 weeks
We got this system installed in the newly built Metricon home. Heating did not work on the day it was handed over (on a Friday). It was going to standby. That's all. Builder logged a service call. By Sunday, it started working on its own. On Monday we moved. On Tuesday service person called. But there was no issue to be shown.
After another 10 days on a Friday, it failed again. Not working at all. Called the service company. They are not to arrive before Monday. Now, we are going to spend a whole weekend freezing in the winter. Cannot even go to Bunnings to buy a fan heater under stage 4 lockdown.
Quite frustrated after spending about 24K.
Purchased in July 2020 for $24,000.00.
Questions & Answers
what size ducted reverse aircon for 133 square metres living area
We would like to help you with answering your query. To start could you please email firstname.lastname@example.org and give us your name, address, email, contact number. The team will be in contact to discuss the query with you or you can call us on 1800 119 229 (National 8am-5pm AEST).
ActronAir Customer Care
What is error code " E18"?
Cannot seem to locate anywhere online
For an Actron ESP Platinum
I am sorry to hear this has happened. Have you been in contact with our Technical Support team?
If not, could you please email email@example.com and give us your:
- Contact number,
- Serial number on your outdoor unit and,
- What has happened
The team will be in contact to discuss the issues with you or you can call us on 1800 119 229 (National 8am-5pm AEST).
ActronAir Customer Care
what is error code e99
Sorry mate I don't have the Actron service manual suggest you contact Actron to find out what the error code is, they are fairly quick at replying.
Hi Mario, Could you please email firstname.lastname@example.org with your email address and phone number so that our Technical Support team can contact you to assist?
Get an answer from our members and ActronAir representatives
- Master controller and individual zone controller available for customisable temperature zones
- WiFi connection allows you to use a phone or computer to control the ducted system without having to get up and grab the controller
- ‘Set and forget’ timer functions ensure that the air conditioner doesn't run for too long and waste energy
Some reviewers have experienced problems with their ActronAir conditioners breaking down. However, in many instances the company has cooperated with customers to resolve any issues. Reviewers have praised the company for their communication and their willingness to follow up with complaints.
The air conditioners usually worked well for extended periods of time and could cope with a variety of weather conditions. However, some reviewers found that there was a limit to how much the air conditioners could handle and observed that their air conditioner struggled to work in the harsh summer heat. Others noted that their air conditioners were overly loud, which caused disturbance.
|Category||Ducted Air Conditioners||Ducted Air Conditioners||Ducted Air Conditioners||Ducted Air Conditioners|
|Features||On/Off Timer and Remote Control||On/Off Timer and Remote Control||On/Off Timer and Remote Control||On/Off Timer, Remote Control and Wi-Fi Smart Control|
|Cooling Power||12.3 kW||14.4 kW||18.64 kW||16.9 kW|
|Heating Power||12.2 kW||15 kW||18.52 kW||17.9 kW|
|Auto Cleaning (Self Cleaning)||No||No||No||No|
|Auto Restart Function||Yes||Yes||Yes||Yes|
|Cooling Energy Rating||5 stars||5 stars||4.5 stars||4.5 stars|
|Heating Energy Rating||5 stars||4.5 stars||5 stars||5 stars|
|Indoor Unit Dimensions||412 x 1090 x 615 mm||412 x 1290 x 615 mm||435 x 1420 x 680 mm||412 x 1290 x 615 mm|
|Outdoor Unit Dimensions||990 x 1320 x 580 mm||990 x 1320 x 580 mm||1045 x 1460 x 580 mm||1045 x 1460 x 580 mm|
|Max Outdoor Sound Pressure Level||50 dB||52 dB||54 dB||54 dB|
|Operating Temperature for Cooling||-10 ℃ to +50 ℃||-10 ℃ to +50 ℃||-10 ℃ to +50 ℃||-10 ℃ to +50 ℃|
|Operating Temperature for Heating||-10℃ to +50℃||-10℃ to +50℃||-10℃ to +50℃||-10℃ to +50℃|
|Manufacturer Warranty||5 year(s)||5 year(s)||5 year(s)||5 year(s)|
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