One dimensional system that doesn't grow with your family needs.
We purchased the upgraded ESP Plus system when we built our new home and, after living in the property for 5 months, we wanted to look at our upgrade options for greater control.
Sadly, Actron only provide upgradeable components at time of purchase. When building, your budget is tight so you make compromises but, with every other compromise you make when building, you can change or upgrade your decisions later. With Actron you have to replace the whole indoor and outdoor units to upgrade to better functionality. All of their brochures refer to the Ultima "option" but the "option" is only available up front for a considerable increased cost and can't be added later.
It is clear that Actron is only interested in proprietary systems to drive higher margins, rather than user flexibility. This is even more obvious when you look at 3rd party options and realise that Actron don't provide any compatibility to upgrade with others solutions either. All of the major brands provide both internal upgrades as well as third party integrations, allowing you choice and flexibility.
I wouldn't recommend the Ultima either as then you are still locked into that functionality did your needs, or technology, change. Businesses need to learn that integration and customer choice is critical in this day and age.
If you are looking at Ducted AC and like the idea of adding functionality down the track, go with Daikin, Mitsubishi, Panasonic or Samsung as they provide much greater flexibility.
Purchased in February 2019 for $15,000.00.
Noise levels are very bad
The noise levels from this unit are extremely disappointing and my neighbours hate it. In fact I am concerned they will report it to the council and then I will be in a world of pain. The cycling on / off of valves within the unit mean the noise is not constant, so it doesn't fade into the background. It can reberberate through the whole house. However Actron Air just say the "system is working as it should".
If you don't believe me then search for "Actron Air Conditioner noise" on youtube - there is evidence there.
Purchased in October 2016 for $19,000.00.
Great cooling and heating but single control panel
We moved into a house that had Actron Air ducted system with 3 zones and a single control panel.
It seems that the system has been there for a few years.
We would have loved if there was an option to set a different temperature for zones/outlets
Purchased in May 2013.
works great, terribly noisy, groans up an down
The unit is super good, heating and cooling, controls are good, fan only mode is useful, mine has the noise reduction blanket they fit to the compressor area, hate to think whats its like without one.
Cooling mode is tolerable but in winter when you turn on the unit and we have 13 degrees temp, it is crazy noisy outside for about 10-15 minutes, very heavy drone that tonally goes up and down and comes through the house double brick walls and I'm sure ticks off the neighbors.
After a while settles down and not too bad.
Would look to another brand next time, however maybe they all are noisy.
Purchased in April 2015.
That's better that's Actron
The unit is the best thing i have ever bought and it copes well on high demand and extended periods.
Very Satisfied with the product the features and controls are a bonus and simplicity at it's best.
The air conditioner is perfectly built for this harsh Australian weather.
Purchased in October 2018.
Was noisy when installed but Actron addressed all the issues
New Updated Entry: While I initially had all the below reservations, Actron kindly attended to all the issues and fixed the unit so that it is now running very efficiently and quietly.
This is a very noisy unit which we regret buying. We can't turn it on at night because it makes a loud vibrating noise every 5 seconds. Our neighbours have also complained that they can't sleep at night when it's on.
Purchased in May 2015.
AIR CONDITIONER REFURB
My old mitsubishi ducted a/c gave up the ghost after 25 yrs with only 1 breakdown, looked at a replacement for reliability, price and good reviews and picked the Actronair. Very pleased with so far, quiet and efficient.Tad more expensive than others but worth it.
Purchased in February 2019 at Go General a/c (excellent install) for $11,000.00.
Quiet and efficient.
I am very happy with our ActronAir Ducted AC system. I was worried about noise at full flow but it is very quiet and its ability to cool all of the house is quick and easy. Once it reaches the set-point it maintains that temp without fuss. I opted for individual zone control and find that this helps to keep the demand in the kid's rooms in check. 24 Deg is the constant and it works beautifully to maintain that temp. ABLE Heating and Cooling were flexible, helpful and professional.
Purchased in January 2019.
Too many problems. Rubbish!
we had the ActronAir ESP Plus model installed with our new home, which we moved into in May 2018. The unit worked "ok" most of the time, and now we're starting to get a few issues - just 9 months after moving in.
For the price (between $13,5k - $16k) the unit should be alot better.
We have 6 zones, 2 control panels & WiFi module
The below are my issues:
1. yes its a little noisy but nothing to be too concerned about
2. the default vents were the round diffusers which are USELESS!! even when you open them up as far they'll go you get very very minimal air. and thats even when you stand on a ladder and stick your hand infront of the vent - you get very minimal air (with the uni on HIGH). Then to prove my theory - i took the vent completely out and guess what? a 'decent' air flow! so if i had my time again, i'd go for one of the square/downward facing vents as the standard ones blow air straight across - not down.
3. Even on 'HIGH', the airflow is very poor - apparently with a flat roof - air circulation is poor. that would have been nice to know. i thought they'd make it work regardless of the roof style.
4. Dual control panels (upstairs/downstairs) - the indoor temperature readings are innacurate (or not separate)
5. WiFi module - installed it on my phone - will not install on wife's phone. works 'ok' on my phone however there are quite a few bugs/missing features with the app, sometimes it fails. and Actron have not updated the app in 3 years! very poor & unprofessional. it's as if they've given up on the app/model & trying to sell a higher-end model.
6. Without sensors in everyone (another upsell) the unit will not manage the temperature correctly - we would set the temp at 24/25 in winter, but the temp in the room will keep rising over 32! very stupid & dangerous!
7. After 7 months we got the first "filter" warning. After cleaning the filter...around a week later...the "filter" light appeared again.
8. had it on 'cool' yet its blowing hot air - advised it's because we have it on "continuous" but that shouldn't matter??
9. one of the vents stopped working - repairman found a ripped duct - how does that happen?!
an entire zone wasn't working when we moved into the house but "apparently" it was - it was just labelled incorrectly on the control panels. this was fixed, however this zone is the weakest zone in the entire house - a shame as this is the most important zone - the living area!
the only way to cool the house properly on a hot day (besides closing windows, blinds etc) is to lower the temp down to 18/19 and leave it for a couple of hours & then it will start to get comfortable.
not sure of the exact model but its the ESP Plus. we paid extra to upgrade to 6 zones, 2 controllers & wifi.
worse yet - there is no email/contact form on their website - so the only option is to fill in their 'quote form' - which hangs & won't work!
i feel as though for this type of unit, you'd want better performance & service and this unit fails to deliver.
A/C - money well spent
Beyond happy with this A/C it ran almost everyday during summer, i must say how impressed i am with the unit in high tempreature days, compared to our last unit, it is such a huge difference.
We cannot fault the unit - happy we chose to go with extra zones so we can turn off the rooms we are not using.
The company who installed it also went above and beyond in selling its features and helping using design zone layout to best suit our house.
best air con ever
best ever air con unit, love the performance of the unit. Sound levels are low. WIFI feature is amazing. zoning was too easy. easy to install and super easy to maintain. love Actron. probably will never ever go to any other unit. Always recommend this unit to everyone. on an ESP mode cannot even hear it running.
Powerful yet economical
Actron SRD160C (3 phase) was installed in our place early 2012 as it was built new. Since then it has worked brilliantly.
Fortunately, we have not had any of the reliability issues mentioned in the comments below (touch wood). But it is important to read all these comments and to be aware of all potential issues.
We live in Western Sydney. Temps are well over 40C during summer yet our Actron unit easily keeps the inside down to 21C. Even though our unit is only rated at 16kw our 4 bed 2 storey house is comfortable all summer. The inside temp quickly reduces once the aircon is switched on.
The inside unit is very quiet. Fan is left on high continuous mode during the day. We do not use the ESP mode since in this mode the inside fan speed constantly changes - annoying.
The location of our outside unit is well away from the bedrooms (smart location). Hence, we do not have the problems with noise mentioned below. We can appreciate the many comments about the outside digital scroll compressor being very, very noisy. When it is first turned on the compressor is always on - not a problem. However, once the set temp gets closer the compressor starts to turn itself on and off. These on / off cycles vary in length until the compressor eventually turns off. So the compressor is not a real inverter. Only just tries to simulate an inverter. But in the process it is noisy as it switches on and off and the gas pressure inside the unit varies.
Another reason we bought Actron was the location of the fans on top of unit. Top mounted fans blow the hot air up and away from unit. Side mounted fans would have blown hot air back into the unit since our unit is sandwiched between wall and fence.
The 2 top fans make a constant 'fan' noise which is a bit on the noisy side too. However, by moving a lot of air they make the unit very energy efficient - which is much more important to us.
3 phase vs single phase units:
An aircon technician posted a good comment in the questions below (2015 sometime). He favoured Actron 3 phase units as they were more reliable. Very glad we paid extra to get 3 phase put on to house went built. Not something easily done after. Please read his comment in full.
That is about all i can think of right now.
I will post more if i have any future issues.
Noisy mess that doesn't work well
Like many on this forum, I can attest to how LOUD this AC unit is, with that horrible rolling, moaning, thumping noise every 10-15 seconds. The installers came out to take a look and reckon that's how it's supposed to work.
The unit hits 50-55dB when we're sitting INSIDE the house. Next to the unit, it runs above 80dB. EVERY 10 seconds it spikes into a thump.
Here's a video for your enjoyment...
Now, if it worked amazingly well, we would don some earmuffs and live with it. But it's a sweaty mess inside the house during summer when the unit just struggles.
New Install SRV201E / SRD203C 8 zones and 10 outlets
Frost Air-conditioning (Castle Hill) just completed my Actron installation, Have not used the system yet as we are still renovating but the installation went seamlessly and the installation team did a great job.
We have a large house and 5 rooms have restored 1920's decorative ceilings and we are pleased to say not cracks or damage to the ceilings. The installer knew what he was doing and all care taken.
At this stage we recommend Frost on Price, Systems advice and Installation, Will add to review about the Actron unit when we move in and use it for a few months.
Does the job well
We've had our Actron in for a little less than 12 months. We don't use it much as our house is well insulated and catches a great breeze, so it hasn't had a big workout yet. When we have used it though, it works brilliantly. We are a large two level 5 bedroom home, and it cools the whole house quickly on a hot Brisbane day. The condenser unit is on our roof above our master bedroom. You can definitely hear it at night so in hindsight I'd position it elsewhere, but it's not too loud.
Excellent all round.
Large 3 phase unit with 7 zones works faultlessly. Produces more than adequate cooling in all zone even on very hot days on a setting of 25c. Brilliant installation by Grahame Miller and the crew from Cool Blue Air Conditioning in Yallah. They even organised for the new meter for the necessary three phase to be installed. Very competitive price.
We have been very happy with our Actron system. The system runs quietly (the neighbours' evaporative coolers are far noisier) and cools the house nicely. We are very pleased that we installed this system. The stickers in the control panels keep falling off though which is a pain and it is a bit hungry on power. We'll be interested to see what it is like in the winter for heating.
Whisper quiet and simple to operate. The system meets all the requirements that I have for keeping a two story west and north facing home comfortable. The system cools selected rooms only, maintains the required temperatures and quickly cools the house down when needed. In summary an excellent A/C system.
Super fast comfortable temperature compared to the ancient costly unit it replaced. It will save me a fortune and make ALL of the house liveable during summer. REALLY happy. Installation by A Grade Air Conditioning who arrived on time, finished the removal and install in 7 hours and cleaned up afterwards.
DO NOT BUY ACTRON AIR!!
High energy usage contrary to "energy saving performance" claim. VERY noisy. Had to replace soft starter switch and coil at a cost of $900 even though it was used only TWICE in a few years!! How is this possible? Actron is just another company that rips people off. Avoid at all costs!
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