AEG BPK556320M Questions

Fatima4y

Hi.I need help where to buy a door cover trimmer for Aeg BPk556320M if someone can help please?

Lee S.5y

We recently ran the pyrolytic function on our BPK556320M oven and the hard plastic casing on the top of the oven door (holds the glass front in place) melted. There was no instruction to remove this part before starting the pyrolytic function. We told AEG and they promptly replaced the part saying it should not have occurred. Can anyone shed any light on whether this has happened to other ovens? Or is this possibly just a faulty part that was not properly heat tested? I am concerned because we have ordered another of these ovens for a house we are building and I want to clear this up prior to taking delivery. Thanks Lee

AEG DM 5y

Hi Lee, We would like the opportunity to discuss the concerns you have raised with you. Can you please email me your contact details at customercare@aegaustralia.com.au with ticket ref number ….. I look forward to hearing from you soon.

Thanks

Lee S. 5y

I cannot access the ticket ref number

Wyn5y

Please advise info on how to even turn on. Can't find instructions in manual or any videos Thank Wyn

AEG DM 5y

Hi Wyn, Kymme from AEG here. We are sorry to hear you are experiencing problems with your AEG appliance. If you wish to discuss this further please feel free to contact Kymme at customercare@aegaustralia.com.au with ticket reference number 1716140

Thanks

Kymme

Ian F. 5y

I have a manual. Can't upload here, but if you email me at ianrossferguson@gmail.com, I'll scan it in and send to you.

Rose6y

Hi, i have seen no u tube videos of using this oven, since it is rather different to the usual Australian ovens why cant you guys be bothered to at least make one. Next time I'll buy a Meile at least they can be bothered to give proper instructions or make a u tube presentation. The instruction manual is made for the european market. Consequently I am not getting full use of this oven so thanks for nothing.

AEG DM 6y

Hi Rose Kathy from AEG here. We are sorry to hear you are experiencing problems with your AEG appliance. If you wish to discuss this further please feel free to contact Kathy at customercare@aegaustralia.com.au with ticket reference number 1583943

Thanks

Kathy

Ian F. 6y

I have an AEG BEK556320M and the instruction manual was comprehensive and understandable. Haven't looked for a YouTube preso. Ian

Rose 6y

That's great but doesn't help me in any way, also I know at least 2 other families who have the same problem with this oven, i don't as a rule have any trouble understanding manuals or anything technical. Cheers

Rose 6y

Hi Kathy from Aeg, I won't contact customer service again, because I did contact Cs for some help when I first bought the oven and I didn't get any help I was just told its all in the manual, which it is, but needs to be in a simpler form. Thanks Rose

wise owl 5y

I too was hoping fir a utube demonstration as well. I too don't clearly understand best way even to roast a chicken. So many selections. What selection? What temp and how long? What number shelf? My book is missing dielectric to tidy husband lives chucking out pallets. Grrrh Thats all I'm asking is clear instructions for food type meal etc.

PamelaNZ6y

This oven is listed on productreview.com.au as having a 5 year manufacturer's warranty. When I visit retail sites they are asking for payment to get extended warranty up to 5 years. Can an AEG representative please confirm what the manufacturer warranty period is? I also notice the price quoted here is $1,299 but now it appears to be reailing for between $1,599 and $1,899. What is a reasonable retail price please?

Rose7y

I have this oven and I'm not sure what the true fan function is used for as opposed to the moist fan function, which function would be better for cakes and breads. Cheers Rose

AEG DM 7y

In answer to this question you use Moist Fan Baking for breads and cakes. This information is in the manual.