AEG LF9C1612AQ (10kg)
VerifiedMPN: LF9C1612AQ7 reviews
Terrible experience with this washing machine. I have had black marks coming up and my clothes that won't come off once theyre on. I've tried to get the problem sorted out with AEG and they're dismissive and refuse to do anything about it even though it is still under warranty. They have sent someome out 4 times and have said there is nothing more we can do just keep using descaler which is doing nothing.
A cut above the regular front loaders – This machine cleans clothes very well, spins at high speed without vibration , has auto dose where you can use any brand detergent you want and has a large 10kg capacity. It has wifi too but you cant start the machine remotely. Clothes come out almost dry and it's the best machine we have owned. Show details
Great washing machine – Great washing machine didn’t have a lot of functions but was as well clothes come out really clean. I’ve had this washing machine for two months now and handsdown. It’s one of the best washing machines I’ve had for a long time. it’s very quiet not noisy at all. It doesn’t sound like it’s a aeroplane taking off or a helicopter in my house as my old… Read more
washing machine sounded like that. when the company installed it they were very polite would definitely buy this washing machine again and from this company. the only downside to this washing machine is their functions. They didn’t have too many many, but either that it washes good on a quick wash better than most other quick washes.
Fantastic – I have always had a top loader but when I moved into my new home I wanted a front loader. This machine is fabulous,I’m so happy with how it washes. I have it set up with the internet and it lets me know the different stages it’s doing.. won’t go back to a top loader again.. Show details
Third replacement machine in under 12 months – The autodose feature continues to malfunction. First machine was repaired twice and then within three months the second machine has the same fault. Detergent leaks out of the autondispense and then first load is full of foam. It leaks about half a litre of detergent in a week. Now waiting for a third machine to arrive. The contact centre… Read more
staff and repair person are always friendly and professional to their credit. AEG has offered a refund on the machine but I purchased the matching dryer at the same time. As it works fine to return this I have to pat a 20% restocking fee which is just over $400. So my only option is to keep getting replacement machines until I get one that works.
4 months, 3 false promises and still no machine delivered – I purchased this washing machine along with a dryer in late July 2022. The dryer was delivered and it has been fantastic but the washing machine was on backorder. It would be delivered in September we were told (not great but I felt it was worth the wait and felt buoyed by how good my first impressions of the dryer were). As we neared the end of… Read more
September I'd heard nothing so I reached out to AEG to get an update. "We do not currently have a date for the arrival of stock in WA. We have stock arriving in Victoria and NSW approximately 30.09." Based on that I thought a couple of weeks thereafter until the stock would land in WA and be delivered was reasonable.
I followed up again on 22nd October after getting no updates. I was told they were on the truck en route to WA, due to arrive in 2 days time. We would receive a text message and call to arrange delivery within the week.
A week went by and again there was no contact so I called again and asked for it to be escalated to the Manager. To be fair, the manager did call me back and provided an expected date the team would be in touch to arrange delivery. The manager also said they would follow up personally to make sure. Again we are 5 days beyond that date and I've heard nothing.
My warning is that if they don't have stock in your city available now, be warned you'll be stuck waiting. The stock allocation processes, logistics processes and customer service in this place are so insufficient for a company of this size.
Terrible, uncaring service – Overall, I am not happy with AEG’s service. I requested a service call for an auto dose on a 10kg AEG washing machine. The auto dose is malfunctioning by distributing too much detergent, regardless of the changes I made on the app. I was told that the next available service person was 10 days away (14 April 2022). I was not happy because when I… Read more
purchased the machine, I was led to believe that a device could be arranged for the same day or the next at the latest. This promotion of servicing is misleading.
The man that came to my house first called and told me that he knew exactly what was wrong with the machine and that he did not have the part. My question was, ‘Why did they give you the job without the part’? To which he replied that he has to check, but he doesn’t like the auto dose anyway.
Well, he arrived at my house, looked at the machine, and told me how much he dislikes the auto dose feature. Well, that was one of the features which attracted me to the machine.
I could not believe how unprofessional he was giving me his thoughts on the brand he works for and telling me that he cannot believe that people buy these machines — ‘what’s wrong with filling it up yourself?’ — was his question to me.
To add insult to injury, I now have to wait for a service person to return on 29 April 2022. A date I now need to change.
I called the support centre complaining about both the service person and the period of time I have to wait. The support person on the phone did not seem too interested or apologetic. She just said that I would have to write in to complain and it would be taken to said service person’s manager.
I do not want the same service person coming to my home. I do not believe that a customer ought to be insulted for the choices they make: especially by an employee of that same company.
I await a call with a new service date.
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Follow up one (1) year on… We did finally receive the washing machine and dryer that we ordered in… Read more