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Good washer, wish I'd bought a bigger one though
I have had good luck with Fisher Paykel appliances and this continues that good trend. It works fine for washing clothes 2-3 times a week.
Amazingly quiet, I have it on some thick foam washing machine feet and I don't even hear it when I'm just one wall away. It's also very stable, you can leave things on top of the washing machine and they don't fall off during the cycle. Cleaning it is very easy, it's got a drum clean cycle which takes just under 1 hour, and the pump filter is easy to access at the lower right behind a panel.
This "J" model...has a single inlet hose for cold water and an internal water heater, so it can do hot cycles up to 90 degrees. No need for hot water supply. One complaint: When washing towels and other large heavy items, it's easy for the drum to become unbalanced on the spin cycle. This results in the spin taking an extremely long time (hours) to complete, as the clothes eventually dry and become light enough to spin. I solve this by only washing 2 towels at a time, using the Quick 30 minute program. If you wash 4 big towels at once then you'll be pulling out two wet towels so the other two can spin. This overall problem of unbalanced spin is what leads to the inaccurate 8-12 minute timer that other reviews complain about. So I wish I had bought the heavier 8.5kg washer, I assume that would spin heavier loads easier.
Purchased in May 2018 at Harvey Norman for $724.00.
Read their customer service reviews before purchasing a single f&p product!
READ THEIR CUSTOMER SERVICE REVIEWS BEFORE PURCHASING A SINGLE F&P PRODUCT!
The washing machine was purchased in 2016. Almost $900 front loader. Bought a dryer down the line to match. The lights stopped working on the washing machine in earl 2021 and although functional, this is not a good indicator that the internal components are functioning correctly. COntacted The Good Guys and they said that although the product is outside its warranty, some components are covered for longer and to call them. Although well aware that this may not be covere...
Purchased in September 2016.
Poor quality machine
Expected to get much more life for such an expensive machine and only 7yrs old, my old LG washer lasted 8yrs and I gave it away still working. Replaced the drain pump 2 weeks ago and now the drum bearing has gone and of course you can't just replace the bearing you have to replace half the bloody machine and pay 3/4 the original sale price to get it fixed. I'll never by Fisher and paykel again.
Purchased in June 2014.
Leak when doing drum clean
Love this machine since switching from top loaders all my life, though since new
Every time I do a drum clean
It leaks over my floor
I have cleaned the lint tray
Purchased in July 2018.
Leaking at 2.75 years old.
Usually an excellent brand for quality, however my washing machine has begun leaking from the bottom of the unit. Unfortunately out of warranty by 10 months. Hopefully repair cost will be reasonable.
Purchased in January 2018 at The Good Guys Physical store for $539.00.
Poor post-purchase support
I've had a Fisher & Paykel for 3 years and was working well up till now. The power board is broken. It costs $400 to purchase that part which is half the cost of it's original purchase. I gave F&P a call, with a wait time of 45 mins so I chose the call back option. They call me and then advise I need to go through to the care centre as they only have a phone number for the technician booking centre. That's another 10-15 minute wait on hold. The customer care agent took some details, put me on hold without telling me and then surprise surprise, ...I got disconnected. That's ok right, because I've given them all my details and they'll call me back. No chance. I call back and the wait time is now an hour. Just so they can call me back and put me through the care centre which is more waiting time. It's all good reviewing a product when you first purchase it, and the machine runs smoothly (of course, because it's new). But when something goes wrong, you want to ensure that they have strong customer service. An epic fail from F&P. Bing Lee are trying to assist because I'm out of options and done with calling and waiting for an hour each time. Since this post, I have been able to get a hold of a Fisher and Paykel account manager who apologised for their bad service. They have since fixed my machine (it took 3 weeks) at no cost as a gesture. They replaced the power board and the machine has been working beautifully. However, I went through allot of trouble and wasted time for this outcome.
Purchased in June 2017 at Bing Lee for $700.00.
E702 error always.worst machine i have ever owned.cant even wash half a load always stops on spin cycle.what a joke f&p.
Very bad machine only good for 3years from new.f and p help is useless at best.even 20 year old machine top loader can do better than washsmart 8.5kg front loader.
Purchased in February 2016 at Harvey Norman Retail Stores - Appliances.
Let’s wait and see
Having bought this machine just over 2 years ago was quite happy , seemed to wash well and very quiet , then one day while spinning sounded like a 747 taking off , after getting very frustrated with the text chat helpline I called , I believed it was the main bearing which had failed which is a major fault , they agreed to come and inspect the machine without their service charge ($130) which is extortion, on inspection the technician confirmed main bearing failure , within 10 minutes they were on the phone and offered me a free replacement mac...hine , as was a major failure , 6 days later new machine was delivered , next model up as mine was not in stock , even though my washer was out of warranty they still replaced , hopefully this one will last longer
Purchased for $600.00.
Very poor quality filter!
Twice I have tried to clean the filter pump on this machine and each time I have gone to reinsert it after cleaning, the plastic has snapped, resulting in water leaking everywhere when I try to wash again. Fisher and paykel do not stock the filter seperate you and instead you have to buy the whole pump and have it installed buy a professional. Twice now this had happened. Won’t be purchasing from this brand again if their plastic is so cheap it breaks so easy.
Glad my boat doesn't leak like this machine.
Over all we think that its a great machine that washes very well except that it started leaking 3 years after we bought it. Had Fisher and Paykel out twice to fix it at our expense, and was told they can't fix it. Was told that its a design fault and not a broken part. I would never purchase this brand again. Sadly we feel we have no choice but to buy another machine as the leaks are getting much worse.
Purchased in March 2014 at Harvey Norman for $688.00.
Wish I hadn’t bought
Ok for normal clothes washing, but the spin cycle for washing bed linens or sometimes delicates is terrible, will spin for ever, have to take out items and spin them a few at a time to dry. Wish I had read the reviews before purchase, this is the worst washing machine I have ever owned. I will be glad once it breaks down so I have a good excuse to buy another brand.
Purchased at The Good Guys for $700.00.
does not work as intended. Expensive repairs and call-out fees for shoddy workmanship from the factory. avoid at all costs. Customer servce is expensive too and unhelpful in dealing with issues
Purchased in July 2015 at Appliance Warehouse for $800.00.
Durable & Fit for Purpose
We are using this for 1 and a half year. It’ is durable, water and energy efficient. A lot of options for washing your clothes. The capacity is enough to wash your clothes and spinning process will help dry your clothes. Highly recommended and very good value for money.
Purchased for $600.00.
Ok when new. Not long lasting
Bought new to replace failed LG front loader. Worked well for about 3-4 years. Drum bearing failed and repair costs are prohibitive. Would expect a longer service life than this. Wouldn't buy or recommend F&P.
Purchased in May 2016 at The Good Guys for $1,100.00.
A very quiet and reliable machine
Quiet, effective and reliable. Have used it for more than 3 years now without any issues. Has good options too in terms of types of washes, temperature and speed etc
Purchased in May 2017 for $730.00.
Questions & Answers
Just in case, someone have a pump filter that could sell me? I was trying to clean my filter but I accidentally brokered it and it is so hard to find the piece by internet.
This is my phone number, send me a msg if you have one pleaseeeee!
The temperature of the water remains cold. We only have a cold tap connection and have relied on the machine's internal thermostat to heat the water.
Machine stopped middle of cycle. Cln filt flashing. Opened hatch and tried to turn the filter and it wont budge help. Thanks
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|Category||Front Loading Washing Machines||Front Loading Washing Machines||Front Loading Washing Machines||Front Loading Washing Machines|
|Capacity||7.5 kg||8.5 kg||9 kg|
|Household Size||2-3 people||3-4 people|
|Features||Auto Balancing||Auto Balancing||Auto Balancing and Door/Lid Lock (Child-proof)|
|Energy Rating||4 star(s)||4 star(s)||4 star(s)|
|Water Rating||4.5 star(s)||4.5 star(s)||4.5 star(s)|
|Drum Material||Stainless Steel|
|Dimensions||850 x 600 x 590 mm||850 x 600 x 645 mm||850 x 600 x 645 mm|
|Motor Type||Direct Drive (Inverter)||Direct Drive (Inverter)||Direct Drive (Inverter)|
|Max Spin Speed||1,200 rpm||1,200 rpm||1,200 rpm|
|Number of Spin Speeds||3|
|Maximum Noise Level||55 db||55 db||55 db|
|Number of Wash Cycles||9||9||9|
|Country of Manufacture||China||China||China|
|Manufacturer Warranty||2 year(s)||2 year(s)||2 year(s)|
|Colour / Finish||White||White||White|
|Release date||Sept 2013||Sept 2013|
|Replaced by||Fisher & Paykel QuickSmart WH7560J2 (7.5kg)|
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