Leak when doing drum clean
Love this machine since switching from top loaders all my life, though since new
Every time I do a drum clean
It leaks over my floor
I have cleaned the lint tray
Purchased in July 2018.
Leaking at 2.75 years old.
Usually an excellent brand for quality, however my washing machine has begun leaking from the bottom of the unit. Unfortunately out of warranty by 10 months. Hopefully repair cost will be reasonable.
Purchased in January 2018 at The Good Guys Physical store for $539.00.
Poor post-purchase support
I've had a Fisher & Paykel for 3 years and was working well up till now. The power board is broken. It costs $400 to purchase that part which is half the cost of it's original purchase. I gave F&P a call, with a wait time of 45 mins so I chose the call back option. They call me and then advise I need to go through to the care centre as they only have a phone number for the technician booking centre. That's another 10-15 minute wait on hold. The customer care agent took some details, put me on hold without telling me and then surprise surprise, ...I got disconnected. That's ok right, because I've given them all my details and they'll call me back. No chance. I call back and the wait time is now an hour. Just so they can call me back and put me through the care centre which is more waiting time. It's all good reviewing a product when you first purchase it, and the machine runs smoothly (of course, because it's new). But when something goes wrong, you want to ensure that they have strong customer service. An epic fail from F&P. Bing Lee are trying to assist because I'm out of options and done with calling and waiting for an hour each time. Since this post, I have been able to get a hold of a Fisher and Paykel account manager who apologised for their bad service. They have since fixed my machine (it took 3 weeks) at no cost as a gesture. They replaced the power board and the machine has been working beautifully. However, I went through allot of trouble and wasted time for this outcome.
Purchased in June 2017 at Bing Lee for $700.00.
E702 error always.worst machine i have ever owned.cant even wash half a load always stops on spin cycle.what a joke f&p.
Very bad machine only good for 3years from new.f and p help is useless at best.even 20 year old machine top loader can do better than washsmart 8.5kg front loader.
Purchased in February 2016 at Harvey Norman Retail Stores - Appliances.
Let’s wait and see
Having bought this machine just over 2 years ago was quite happy , seemed to wash well and very quiet , then one day while spinning sounded like a 747 taking off , after getting very frustrated with the text chat helpline I called , I believed it was the main bearing which had failed which is a major fault , they agreed to come and inspect the machine without their service charge ($130) which is extortion, on inspection the technician confirmed main bearing failure , within 10 minutes they were on the phone and offered me a free replacement mac...hine , as was a major failure , 6 days later new machine was delivered , next model up as mine was not in stock , even though my washer was out of warranty they still replaced , hopefully this one will last longer
Purchased for $600.00.
Very poor quality filter!
Twice I have tried to clean the filter pump on this machine and each time I have gone to reinsert it after cleaning, the plastic has snapped, resulting in water leaking everywhere when I try to wash again. Fisher and paykel do not stock the filter seperate you and instead you have to buy the whole pump and have it installed buy a professional. Twice now this had happened. Won’t be purchasing from this brand again if their plastic is so cheap it breaks so easy.
Glad my boat doesn't leak like this machine.
Over all we think that its a great machine that washes very well except that it started leaking 3 years after we bought it. Had Fisher and Paykel out twice to fix it at our expense, and was told they can't fix it. Was told that its a design fault and not a broken part. I would never purchase this brand again. Sadly we feel we have no choice but to buy another machine as the leaks are getting much worse.
Purchased in March 2014 at Harvey Norman for $688.00.
Wish I hadn’t bought
Ok for normal clothes washing, but the spin cycle for washing bed linens or sometimes delicates is terrible, will spin for ever, have to take out items and spin them a few at a time to dry. Wish I had read the reviews before purchase, this is the worst washing machine I have ever owned. I will be glad once it breaks down so I have a good excuse to buy another brand.
Purchased at The Good Guys for $700.00.
does not work as intended. Expensive repairs and call-out fees for shoddy workmanship from the factory. avoid at all costs. Customer servce is expensive too and unhelpful in dealing with issues
Purchased in July 2015 at Appliance Warehouse for $800.00.
Durable & Fit for Purpose
We are using this for 1 and a half year. It’ is durable, water and energy efficient. A lot of options for washing your clothes. The capacity is enough to wash your clothes and spinning process will help dry your clothes. Highly recommended and very good value for money.
Purchased for $600.00.
Ok when new. Not long lasting
Bought new to replace failed LG front loader. Worked well for about 3-4 years. Drum bearing failed and repair costs are prohibitive. Would expect a longer service life than this. Wouldn't buy or recommend F&P.
Purchased in May 2016 at The Good Guys for $1,100.00.
A very quiet and reliable machine
Quiet, effective and reliable. Have used it for more than 3 years now without any issues. Has good options too in terms of types of washes, temperature and speed etc
Purchased in May 2017 for $730.00.
Fantastic appliance!! 5 star
I love this appliance. We are a family of 5 to 6 and i use this oftentimes a week and I encountered no problems. The washing machine is super easy to operate and didn't gave me any problem!
12years on and still as good as the day I bought it... LUV U F&P WH7560J1
Had 12+ years...Absolutely do not want it to die. So easy to use and maintain. Motherboard was replaced when it was a week old, havent had a single bit of trouble since (nothing that can't be fixed by cleaning out the drain filter). Washes everything, very well and very gently. I wouldn't hesitate to buy one secondhand.
Purchased in March 2005 at The Good Guys.
2 year 2 weeks and needs help
Love my machine and worked well until warranty finished. Now awaiting service.
Let say after 80mins holding for a service call and still no answer I clicked the call back option and still haven’t had a call back! Disappointed with Fisher & Paykel customer centre - beyond a joke. How can a company run this way?
Will update review once we have a response but I would stay away from all F&P items due to their customer service call centre!!!!
Purchased in January 2018.
- QuickSmart WH7560J3 (7.5kg)
- Verified purchase
I cant believe this has good reviews. I am replacing mine after 24 months brand new
I can't believe this has good reviews. I am replacing mine after 24 months brand new. Contacted fisher and paykel under warranty (1 month left) as it was not rinsing my clothes. The technician brazenly told me i may put too much washing detergent??? He then issued a report there were no issues found. A month later after warranty ended it kept happening. Now it's gotten to the point it would spin so loudly but not rinse clothes (comes out damp). We did not want to buy a new washing machine - how is a brand new (and branded) product that cost us ...$730.00 last for 36 months. They are designed to become faulty right after warranty ends - fact. Do the research. Fisher &paykel accepted no responsibility after your cash is with them. Do not buy this product. Technician advised no issues so mustn't have been faulty, must be a normal problem...
Purchased in October 2015 at Appliances Online for $730.00.
- QuickSmart WH8560J3 (8.5kg)
- Verified purchase
Fantastic Washing Machine
I am really happy with this purchase. The washing machine has been very efficient, and it has a great water and energy rating. The SmartDrive motor is almost silent because there isn't a large motor in the base of the machine, rather its directly connected to the drum, it makes minimal noise on the wash and spin cycles. It doesn't disturb us at all and allows me to delay the washing cycle to the morning so that it is ready to empty in the morning.
The ability to set a default for each mode is great. For instance, on the "Everyday" cycle, I lik...
Purchased in June 2019 at RetraVision for $669.00.
Good quality for a washing machine
Fisher & Paykel WH8560J3 - I would definitely recommend this product! I have used a number of washing machines and I could say that this is the best among them. Aside from its affordable price, it's very economical in water and electricity rating.
It's very easy to use and the size is perfect. It can fit our quilts, thick blankets, and mattress covers. So many options to choose from, from heavy clothes to quick washing. It's quiet and has a good quality of washing. Quick to dry as well with their spin dry. Great job Fisher & Paykel!
Purchased in January 2019 at JB Hi-Fi.
- QuickSmart WH7560J1 (7.5kg)
- Verified purchase
It shreds and torn clothes
Its been just over 5 years I have this machine. It now started to torn and shred my clothes I never seen any other brands reviews have ever had this issue.
Smaller items like socks makes way to the drain blocking it every now and then since first month we bought this. I am now an expert in how to fix this problem which doesn't bother me too much.
Sometimes when its spinning I hear loud banging sound as if something has came loose inside.
So many people mention that the cycle time is much longer than it stated on the screen the 8 mins just never seems to be 8 mins.
I am looking at other brands now to replace a better and bigger capacity one. I am sure none of the other brands would chew my clothes.
Purchased in April 2014 at The Good Guys for $644.00.
Goes okay while its in warranty!
Had this machine for 5 years now. At about 3 years it was past it's 2 year warranty, rust appeared on side.
No visible wetness within. I contacted F&P direct and they offered to check it out for a fee plus parts.
I was annoyed as 3 years old it shouldn't be having issues! (I didn't follow up their offer) Over the last year the spin cycle is noisy. Machine still works but also having had a F&P dish washer that fell apart gradually with door springs and control panel collapse, it's the last F&P we will be buying!
What is annoying is it was sold on it's quietness at spin. No longer!
Purchased in October 2014 at Appliances Online for $746.00.
Questions & Answers
Machine makes a lot noise - what is estimated cost to repair the bearings?
Machine does not complete the pump cycle, do you have ideas for me to check?
Can anyone tell what error 74 means please, I have tried everything and it still comes up during the rinse circle. Thank you
Drum clean message came on with2.17 minutes left on cycle
|Category||Front Loading Washing Machines||Front Loading Washing Machines||Front Loading Washing Machines||Front Loading Washing Machines|
|Capacity||7.5 kg||8.5 kg||9 kg|
|Household Size||2-3 people||3-4 people|
|Features||Auto Balancing||Auto Balancing||Auto Balancing and Door/Lid Lock (Child-proof)|
|Energy Rating||4 star(s)||4 star(s)||4 star(s)|
|Water Rating||4.5 star(s)||4.5 star(s)||4.5 star(s)|
|Drum Material||Stainless Steel|
|Colour / Finish||White||White||White|
|Dimensions||850 x 600 x 590 mm||850 x 600 x 645 mm||850 x 600 x 645 mm|
|Motor Type||Direct Drive (Inverter)||Direct Drive (Inverter)||Direct Drive (Inverter)|
|Max Spin Speed||1,200 rpm||1,200 rpm||1,200 rpm|
|Number of Spin Speeds||3|
|Maximum Noise Level||55 db||55 db||55 db|
|Number of Wash Cycles||9||9||9|
|Country of Manufacture||China||China||China|
|Manufacturer Warranty||2 year(s)||2 year(s)||2 year(s)|
|Release date||Sept 2013||Sept 2013|
|Replaced by||Fisher & Paykel QuickSmart WH7560J2 (7.5kg)|
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