Friendly staff; food offered was a bread roll. Some people were a little disappointed, but it was only a short flight from Berlin to Copenhagen. They did delay my luggage, because despite arguing with them that 1 hour is not enough for a suitcase to clear customs of one flight to another at such a massive airport, I was not listened to, & it took 24 hours to reach me. But I expected that when I saw the change over time at the airport, so was prepared. I do wish that the staff had listened and let me change to a later flight - they didn't even l...