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Air China

Air China

2.3 from 36 reviews

Reviews

2.3

36 reviews
5
(5)
4
(4)
3
(5)
2
(4)
1
(18)
  • Value for Money
    3.0 (2)
  • Transparency
    4.0 (1)
  • Seat Room
    3.5 (2)
  • Food
    3.0 (2)
  • In-Flight Service
    4.0 (2)
  • In-Flight Entertainment
    4.0 (2)
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Worth customer service ever

published

No body responds on phone calls , not accepting credit/depot cards , app doesn’t work , they won’t let me to keep the keep my tickets with “ open date”.. worth customer service , almost impossible to make a changes in your booking, gates close 20 min befor departure with out English announcing

Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
ClassEconomy
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Paul

PaulSydney

  • 7 reviews
  • 5 likes

Not as bad as people who havent flown say it is

published
Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DestinationRome, Metropolitan City of Rome, Italy
ClassEconomy
Booking Through Airline
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Karim

KarimSydney, NSW

  • 2 reviews
  • 1 like
  • Verified customer

Do NOT book with Air China!!

published
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Lei H.

Lei H.Sydney, NSW

  • 2 reviews
  • 1 like

Transfer hassle and mosquitoes bites

published

Air China is not good airline for transfer flight. You need to drop in and pick up luggage bags at each airport. And the cabin looked not clean that I found dirty dried food left under my seat and I even had a mosquitoes bites on my ears ! It was the first time I had a bites on the flight.

Eileen

Eileen

  • 2 reviews
  • 2 likes

Do not buy the ticket!!

published

It's cheap price so I just booked the ticket but they cancelled the flight without telling me the reason. I tried to contact them by email and fb messenger but no reply. I haven't got a refund or anything. It's still 2months to depart and 3months to return but they cancelled the flight. Maybe I'm lucky I can book another flight just hope they refund my money. But never ever go travel with their flight.

What is the worst experience?
1. Cancelled my flight!! Should change all plans!

2. Very slow customer service. Already passed 1 week but no reply so far..

Only 2 reasons but enough not to use their flight.

Seven

SevenSouth East Queensland, QLD

  • 2 reviews

Direct Brisbane to China

published
tmrana

tmrana

  • 3 reviews
  • 6 likes

Terrible Ground Staff in Melbourne and in China

published

making a booking

published

today i booked a ticket online and put the wrong date on it i was put through them on phone within 10 15 minutes
to correct the mistake no way change without charge aprox$50 i excepted put me on to machine to pay on visa this failed so just cut me off booked with another airline cost me twice because of there lack of support
for a honest mistake they have lost me

Alex

AlexSydney

Will never fly again with AirChina

published
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jackbilly44

jackbilly44

  • 5 reviews
  • 1 like

Wonderful service

published
heth

hethSydney, NSW

  • 7 reviews
  • 6 likes
  • Verified customer

Good Airline, best price

published

This airline was easy to book online. I have flown to London twice with them now. The trip was pretty much on time. The service was very pleasant and helpful. Stopping over at Beijing helps to cut the trip and this airport is rarely crowded. Lots of chinese language spoken but I did not mind. Next time I will practice my chinese writing as I travel.

Benjamin P

Benjamin PSydney

  • 4 reviews
  • 8 likes

TERRIBLE! Will avoid in the future

published
  • Verified customer

Never Again!

published
Don Keba

Don KebaGreenwich, NSW

  • 2 reviews
  • 13 likes

AWFUL AIRLINE, AWFUL COUNTRY

published

Our business partners & a few employees spent a week in Beijing this month searching for air-conditioning suppliers.
Our experience, Air China is awful and we were in business class, so I feel sorry for those in economy.
The food and service was awful and disgusting, as was the country itself.
If I cut and paste "grumpyoldman" review below, it would cover everything I feel like saying that happened to us, except having rotten chicken thrown at us, although dirty floor bucket water is close enough.
If I look at "Jeremy Lawrance" review and comment, it shows he's probably jealous that someone has the balls to review the facts correctly.
My recommendation is, fly another airline and choose another country.

Grumpy Old Man

Grumpy Old ManSomewhere Near Terrigal, NSW

  • 15 reviews
  • 97 likes

The GWOC Was Built For A Reason..............

published
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Melbourne to Europe - Worst experience of my life

published

Worst Experience with any airline

published
  • Verified customer

Excellent experience from start to finish

published

Best experience in 25 years of flying! Great food, staff and service at a bargain price. Could not fault a thing. Highly recommend.

Syd - Pek - Syd in Business class. Perfect overnight flight. Smoothest ever, even both landings. English spoken by Staff who are very kind and much better trained than their Western counterparts.

Edward

EdwardGreater Melbourne (Inner), VIC

  • 7 reviews
  • 10 likes

Pleasantly surprised

published
grad

grad

  • 5 reviews
  • 7 likes

Okay but with unnecessary delay which cost us $$

published

We caught CA165 from Beijing to Melbourne on 23 Jan 2016. Just before take-off the flight was delayed because a customer wanted to get off which meant their luggage too. It delayed the flight and we missed our connecting flight in Melbourne. Stupidly, we didn't have travel insurance. I know delays happen but did they really need to delay a full flight for just one person? Also they have a poor Complaint Line if something does go pear-shape.

Otherwise they were satisfactory. The service was quite good and they did many rounds of drinks (which few flights do) and they were the cheapest option during the busy Christmas period.

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Questions & Answers

joe

joeasked

I have a question about Air China ticketing: I made reservation for my daughter for a trip from U.S. to Manila but when I made the reservation her full middle name was in the ticketing and I found out later that her new passport only has middle initial as opposed to a full middle name. Will Air China allow her to fly for the minor mistake in the name? Please let me know. Thanks you.

1 answer
Mark G. C
Mark G. C

They are usually not too strict with middle names, especially if the initial matched the full name. But it might be the safest to give them a call.

Foxie

Foxieasked

Hi, we are flying Sydney to Rome via Pek.Has anyone done that trip? any recommendation? I am flying with a 10 and 14 years old and I would like some tips on this flight. thanks in advance

3 answers
Grumpy Old Man
Grumpy Old Man

All I can say is, fly a respectable airline and don't even think about Air China.
Rome is a long haul flight and you need some comfort and assurance the plane will make the journey.

Jeremy Lawrance
Jeremy Lawrance

There is a stopover of about 11 hours at Beijing. There is a short term stay hotel within the airport. If you are travelling business class there are sleeping facilities in the lounge. I am doing the same trip in May and will stay in Beijing for a few days in both directions. You can get a free 72 hour Visa in Beijing provided that you are travelling direct into the city with no stopovers in China. There are many 72 hour tours advertised on Tripadvisor or Viator that could be fun.

Foxie
Foxie

Thanks Jeremy, on the website it says you can get free I. Transit hotel or lounge. I will call and find out, but do you know anything about that?(I have economy tickets)
Old grumpy man, China Air is safe. My kids hate airline food anyway so I will bring my own, also in flight entertainment will be provided by my own Ipads.

prav

pravasked

I have a 13 hour stopover in Beijing returning to Sydney from Mumbai. What can one do during those 13hours? Any suggestions? Is the terminal large enough to roam/shop/entertain yourself?

2 answers
Sydney Traveller
Sydney Traveller

The Terminal is quite large, but also you should think about going to do a bit of the Great Wall at Mutianyu as it is not too far from the airport. I met quite a few people on the wall who had long stopovers and were quickly experiencing the thrill of being on the Great Wall. If you are not planning to come back to Beijing, then I highly recommend you get yourself a driver and walk on the Wall. Check the opening times first to make sure it suits your stopover. Use the chairlift up/down to save time and energy. It's well worth the money.

Jeremy Lawrance
Jeremy Lawrance

The Airport shopping/things to do is not great. If you are eligible for a 72 hour visa (you must fly directly into Beijing and out of Beijing without going through another city) you should check Viator or Trip Advisor for their stop over tours.
Mutianyu is good for the great wall. You might also find it interesting to go to The Forbidden City and Tiananmen which are in the middle of Beijing showing you more of the city.
If you are more adventurous, and at a much lower cost, you could take the airport express into Beijing (Dongzhimen Station) and then the subway to Tiananmen. The Forbidden City is over the road.
All ticket machines and map have English translations.

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