No body responds on phone calls , not accepting credit/depot cards , app doesn’t work , they won’t let me to keep the keep my tickets with “ open date”.. worth customer service , almost impossible to make a changes in your booking, gates close 20 min befor departure with out English announcing

Syd.Pek.Fco. return.

Best
# fares. So cheap. Worth considering
# basic but above expectations for IFE.
# food is ok...if you like basic chinese...I reckon 8 out of 10
# 2 legs each 10 hours or so
# modern fleet. None over 3 yrs old
# Beijing has amenities. But nazi like
...

We booked from Sydney to Frankfurt for $1000 round trip via an online travel website. Awesome! Cheap price.
A couple of months later, we decided to change our departure and return dates. Knowing that there would be penalties, we called the Air China call center and we were happy to hear that it would cost about $150 per person to make the change.
We called 5 days later to apply the change and to our surprise, the total price to is now $630 per person. After many questions with the support center representative who BARELY spoke English, we f...

Air China is not good airline for transfer flight. You need to drop in and pick up luggage bags at each airport. And the cabin looked not clean that I found dirty dried food left under my seat and I even had a mosquitoes bites on my ears ! It was the first time I had a bites on the flight.

It's cheap price so I just booked the ticket but they cancelled the flight without telling me the reason. I tried to contact them by email and fb messenger but no reply. I haven't got a refund or anything. It's still 2months to depart and 3months to return but they cancelled the flight. Maybe I'm lucky I can book another flight just hope they refund my money. But never ever go travel with their flight.

What is the worst experience?
1. Cancelled my flight!! Should change all plans!

2. Very slow customer service. Already passed 1 week but no reply so far..

Only 2 reasons but enough not to use their flight.

Flew Bne to Shanghai via Beijing
All flights on time except for one flight delayed in Beijing due to heavy rain. We were served breakfast in the aircraft on the ground prior to the airliner pushing back to save us from being bored. Good use of time. Air China gave us a free seat upgrade in the exit row for increased leg room.
Food was good 2 meals per flight from Australia to China and a further meal Beijing to Shanghai.
Entertainment was limited and Air China may show in future different programs Aus to China & China to Aus instead of repea...

Booked my sister's flight with family (2 Adults and 3 children) from Frankfurt to Melbourne. I rang them and got confirmed my Hotel on both ways because I have got 16 hours connection. So far everything was good until we landed in Beijing. They refused to give us the hotel because they have some issues with Government. They didn't gave us any room even on airport. We have to spend 16.5 hours on airport.
On the way back Ground staff at Melbourne Airport said you have to take your checked baggage to hotel in Shanghai (if you get one). When I ask...

today i booked a ticket online and put the wrong date on it i was put through them on phone within 10 15 minutes
to correct the mistake no way change without charge aprox$50 i excepted put me on to machine to pay on visa this failed so just cut me off booked with another airline cost me twice because of there lack of support
for a honest mistake they have lost me

Booked AirChina from Syd to Milan via Shanghai.
1. SYD - PVG - MXP was delayed more than 6 hours, so I lost the conection to Milan. A trip that was meant to last 27 hours, lasted more than 55 hours. I understand there can be technical problems that can delay flights; the issue was no ground staff was waiting or offering help when arrived to Pudong. They only open the AirChina counter H in Pudong at 7am, so if you arrive any earlier, good luck with the wait until then. Ground personel were not very helpful nor had a good command of English. A...

We booked an economy Flight at the last minute exercise due to a typhoon hitting the southern part of China and had to cancel our flights via Guangzhou.

We booked with Air China a direct flight to Melbourne from Pudong airport. We arrived early at Pudong (which is always wise) and l went to the ticketing counter to ask if l could upgrade to Business class, they indicated yes they could and we got upgraded for a reasonable cost. The staff was extremely polite and very helpful.

We boarded our flight about 10 minutes late, but if you fly any...

This airline was easy to book online. I have flown to London twice with them now. The trip was pretty much on time. The service was very pleasant and helpful. Stopping over at Beijing helps to cut the trip and this airport is rarely crowded. Lots of chinese language spoken but I did not mind. Next time I will practice my chinese writing as I travel.

Where do I start with this airline? Given their less than stellar reputation, I wasn't expecting any more than an average experience, but it ended up being far worse;

1. Purchased our tickets 6 months in advance (consisting of 4 flights) and pre-selected our seats which was stated on our confirmed itinerary. However, upon check-in at the airport we were given completely different seats in the middle row! What is the point in given customers the option to select seats if we don't get them?

2. Despite being the national airline of China and...

My husband and I booked a flight from Frankfurt, Germany to New Zealand, with a stopover in Shanghai. We were notified that our flight itinerary had been changed. Our departure time had changed and our stopover was now in Beijing. Luckily my husband saw that with the new flight, we would have arrived in Beijing after our connecting flight to Auckland. Our departure time was again changed. On board, the upholstery of several seats was ripped, and the overall appearance was shabby. The plug in which my husband's earphone jack inserted was broke...

Our business partners & a few employees spent a week in Beijing this month searching for air-conditioning suppliers.
Our experience, Air China is awful and we were in business class, so I feel sorry for those in economy.
The food and service was awful and disgusting, as was the country itself.
If I cut and paste "grumpyoldman" review below, it would cover everything I feel like saying that happened to us, except having rotten chicken thrown at us, although dirty floor bucket water is close enough.
If I look at "Jeremy Lawrance" review and comment, it shows he's probably jealous that someone has the balls to review the facts correctly.
My recommendation is, fly another airline and choose another country.

My wife and I have just returned from a 2 week tour of China - a trip we will never repeat.

We flew Air China business class which is more like "coach class" in the 1920's.
Service and professionalism was medieval with comments like "why you so old people want to go to China, China more for young fun people" and when my wife asked for bottled water, the reply was "you old western people funny, we Chinese have tap water" and that was on the flight there.

This godforsaken country they call China was the pits, the scum of the earth and in t...

- No in flight entertainment on multiple legs of this journey
- Some announcements at gates or on plane in Chinese only, no English
- Average food
- Was repeatedly told off for listening to music on my iphone (on flight mode)
- Was repeatedly told to switch off my Kindle eBook reader (on flight mode) as it's "an electronic device"
- Zero customer service and zero care factor: was laughed at and sent on a wild goose chase when I asked to speak to a manager to put in a complaint
- Had to go through customs and collect luggage, wait at check...

Having previously flown with Air China over multiple legs in Business class as well as travelling economy class, the disappointment I've experienced with the brand is unparalleled. The Airline had previously mismanaged my baggage (as a result of their pre-planned cancellation of my flight which we were later told were "immediately boarding" [This didn't occur til over an hour after we had sprinted to the terminal]). The Ground staff failed to offer a sufficient remedy in order to purchase undergarments as well as failing to offer additional rem...

Best experience in 25 years of flying! Great food, staff and service at a bargain price. Could not fault a thing. Highly recommend.

Syd - Pek - Syd in Business class. Perfect overnight flight. Smoothest ever, even both landings. English spoken by Staff who are very kind and much better trained than their Western counterparts.

Taking its business class for the first time and was pleasantly surprised. Services are attentive (than Qantas).

Arrived in Shanghai in advance of the schedule time.

1-hour delay from Shanghai to Melbourne but caught up mid-air.

However, there a few issues:
1. Day flight from MEL to PVG had plenty of drinks at the bar, night flight only had soft drinks/water
2. Food is good but needs refinements
3. Duty-free magazine provided is different from the actual duty-free on-board. ...

We caught CA165 from Beijing to Melbourne on 23 Jan 2016. Just before take-off the flight was delayed because a customer wanted to get off which meant their luggage too. It delayed the flight and we missed our connecting flight in Melbourne. Stupidly, we didn't have travel insurance. I know delays happen but did they really need to delay a full flight for just one person? Also they have a poor Complaint Line if something does go pear-shape.

Otherwise they were satisfactory. The service was quite good and they did many rounds of drinks (which few flights do) and they were the cheapest option during the busy Christmas period.