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Air China
- 5 reviews
- 3 likes
Best value business class
I have flown Air China several times to Dusseldorf via Beijing from Sydney Australia for work and leisure they have 2 very different business class products for their A330 and 777 aircraft the latter been the better.....
Booking process can be a little frustrating and customer service when you call could be a little better but they make up this for highly competitive business class fares and a very pleasant experience both on the ground and in the air ....
Great lounge access inflight service and food and drink never had a problem flying with air China and highly recommend you give them a try
Worth customer service ever
No body responds on phone calls , not accepting credit/depot cards , app doesn’t work , they won’t let me to keep the keep my tickets with “ open date”.. worth customer service , almost impossible to make a changes in your booking, gates close 20 min befor departure with out English announcing
- 17 reviews
- 8 likes
Not as bad as people who havent flown say it is
Syd.Pek.Fco. return.
Best
# fares. So cheap. Worth considering
# basic but above expectations for IFE.
# food is ok...if you like basic chinese...I reckon 8 out of 10
# 2 legs each 10 hours or so
# modern fleet. None over 3 yrs old
# Beijing has amenities. But nazi like
...
- 2 reviews
- 1 like
- Verified
Do NOT book with Air China!!
We booked from Sydney to Frankfurt for $1000 round trip via an online travel website. Awesome! Cheap price.
A couple of months later, we decided to change our departure and return dates. Knowing that there would be penalties, we called the Air China call center and we were happy to hear that it would cost about $150 per person to make the change.
We called 5 days later to apply the change and to our surprise, the total price to is now $630 per person. After many questions with the support center representative who BARELY spoke English, we f...
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- 2 reviews
- 1 like
Transfer hassle and mosquitoes bites
Air China is not good airline for transfer flight. You need to drop in and pick up luggage bags at each airport. And the cabin looked not clean that I found dirty dried food left under my seat and I even had a mosquitoes bites on my ears ! It was the first time I had a bites on the flight.
- 2 reviews
- 2 likes
Do not buy the ticket!!
It's cheap price so I just booked the ticket but they cancelled the flight without telling me the reason. I tried to contact them by email and fb messenger but no reply. I haven't got a refund or anything. It's still 2months to depart and 3months to return but they cancelled the flight. Maybe I'm lucky I can book another flight just hope they refund my money. But never ever go travel with their flight.
What is the worst experience?
1. Cancelled my flight!! Should change all plans!
2. Very slow customer service. Already passed 1 week but no reply so far..
Only 2 reasons but enough not to use their flight.
- 2 reviews
Direct Brisbane to China
Flew Bne to Shanghai via Beijing
All flights on time except for one flight delayed in Beijing due to heavy rain. We were served breakfast in the aircraft on the ground prior to the airliner pushing back to save us from being bored. Good use of time. Air China gave us a free seat upgrade in the exit row for increased leg room.
Food was good 2 meals per flight from Australia to China and a further meal Beijing to Shanghai.
Entertainment was limited and Air China may show in future different programs Aus to China & China to Aus instead of repea...
- 5 reviews
- 8 likes
Terrible Ground Staff in Melbourne and in China
Booked my sister's flight with family (2 Adults and 3 children) from Frankfurt to Melbourne. I rang them and got confirmed my Hotel on both ways because I have got 16 hours connection. So far everything was good until we landed in Beijing. They refused to give us the hotel because they have some issues with Government. They didn't gave us any room even on airport. We have to spend 16.5 hours on airport.
On the way back Ground staff at Melbourne Airport said you have to take your checked baggage to hotel in Shanghai (if you get one). When I ask...
making a booking
today i booked a ticket online and put the wrong date on it i was put through them on phone within 10 15 minutes
to correct the mistake no way change without charge aprox$50 i excepted put me on to machine to pay on visa this failed so just cut me off booked with another airline cost me twice because of there lack of support
for a honest mistake they have lost me
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Will never fly again with AirChina
Booked AirChina from Syd to Milan via Shanghai.
1. SYD - PVG - MXP was delayed more than 6 hours, so I lost the conection to Milan. A trip that was meant to last 27 hours, lasted more than 55 hours. I understand there can be technical problems that can delay flights; the issue was no ground staff was waiting or offering help when arrived to Pudong. They only open the AirChina counter H in Pudong at 7am, so if you arrive any earlier, good luck with the wait until then. Ground personel were not very helpful nor had a good command of English. A...
- 5 reviews
- 3 likes
Wonderful service
We booked an economy Flight at the last minute exercise due to a typhoon hitting the southern part of China and had to cancel our flights via Guangzhou.
We booked with Air China a direct flight to Melbourne from Pudong airport. We arrived early at Pudong (which is always wise) and l went to the ticketing counter to ask if l could upgrade to Business class, they indicated yes they could and we got upgraded for a reasonable cost. The staff was extremely polite and very helpful.
We boarded our flight about 10 minutes late, but if you fly any...
Read morewhere in Asia delays are always expected given the air traffic volume. Onboard service was very very good, although being an older aircraft seating (lay flat bed) was very comfortable, although entertainment systems a tad old fashioned worked fine. As it was a late night flight really we went to sleep pretty much after a cup of tea and toilet freshen up. We told the cabin crew we will go to sleep and not to wake us till morning and they complied with a lovely smile and nod. We put in our noise suppression BOSE head sets a must when flying to cut most of the aircraft noise out and slept 6.5 hours before we woke and had breakfast.- 8 reviews
- 6 likes
- Verified
Good Airline, best price
This airline was easy to book online. I have flown to London twice with them now. The trip was pretty much on time. The service was very pleasant and helpful. Stopping over at Beijing helps to cut the trip and this airport is rarely crowded. Lots of chinese language spoken but I did not mind. Next time I will practice my chinese writing as I travel.
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- 4 reviews
- 8 likes
TERRIBLE! Will avoid in the future
Where do I start with this airline? Given their less than stellar reputation, I wasn't expecting any more than an average experience, but it ended up being far worse;
1. Purchased our tickets 6 months in advance (consisting of 4 flights) and pre-selected our seats which was stated on our confirmed itinerary. However, upon check-in at the airport we were given completely different seats in the middle row! What is the point in given customers the option to select seats if we don't get them?
2. Despite being the national airline of China and...
Read more requiring passengers to stopover in Beijing, 3 of the 4 flights we boarded to and from the airport did not use jet bridges/jetways and we were required to take a 10 minute bus ride to the terminal! For passengers in transit, this can be a real waste of time and an anxious and frustrating dash to your next flight, particularly for international transfers. 3. In-flight service was fine as the flight attendants were pleasant and friendly, however the in-flight entertainment leaves a lot to be desired. Very limited number of movies and TV shows relative to other airlines. I recommend you bring your own entertainment as back up. 4. Our baggage did not arrive in our home city but we were not informed by any of the airline staff members that this was the case. We waited until the baggage carousel stopped moving before we were forced to speak to the baggage service team. It is always expected that a passengers baggage make the connecting flight to their final destination and if this does not occur, they MUST be informed and provided with an apology and explanation! Completely unacceptable service that had greatly inconvenienced us for several days. The same issue happened to a relative who was on the same flight on a different day but she too was not informed.- Verified
Never Again!
My husband and I booked a flight from Frankfurt, Germany to New Zealand, with a stopover in Shanghai. We were notified that our flight itinerary had been changed. Our departure time had changed and our stopover was now in Beijing. Luckily my husband saw that with the new flight, we would have arrived in Beijing after our connecting flight to Auckland. Our departure time was again changed. On board, the upholstery of several seats was ripped, and the overall appearance was shabby. The plug in which my husband's earphone jack inserted was broke...
Read moren, so he wasn't able to have sound when watching movies. Bear in mind, this was a 12 hour flight. The airplane was full, so we couldn't change seats. The meals actually were ok. Sleeping was sporadic at best due to the cramped seating. However, the real nightmare began when we arrived at the airport in Beijing. Our layover was for 13 hours. We had barely slept in the last 12 hours. There is a short-term hotel and a traveller's lounge at the airport. When we went to inquire about getting a room, we were to there were no vacancies and the staff couldn't tell us when one would be available. They suggested we "rest" in the lounge. It was filthy, crowded and looked like a mission. We were able to shower, and afterwards spent the time wandering the airport and checking out Cafés. I couldn't get on our connecting flight fast enough! What a horrible experience.- 2 reviews
- 13 likes
AWFUL AIRLINE, AWFUL COUNTRY
Our business partners & a few employees spent a week in Beijing this month searching for air-conditioning suppliers.
Our experience, Air China is awful and we were in business class, so I feel sorry for those in economy.
The food and service was awful and disgusting, as was the country itself.
If I cut and paste "grumpyoldman" review below, it would cover everything I feel like saying that happened to us, except having rotten chicken thrown at us, although dirty floor bucket water is close enough.
If I look at "Jeremy Lawrance" review and comment, it shows he's probably jealous that someone has the balls to review the facts correctly.
My recommendation is, fly another airline and choose another country.
Questions & Answers
I have a question about Air China ticketing: I made reservation for my daughter for a trip from U.S. to Manila but when I made the reservation her full middle name was in the ticketing and I found out later that her new passport only has middle initial as opposed to a full middle name. Will Air China allow her to fly for the minor mistake in the name? Please let me know. Thanks you.
They are usually not too strict with middle names, especially if the initial matched the full name. But it might be the safest to give them a call.
Hi, we are flying Sydney to Rome via Pek.Has anyone done that trip? any recommendation? I am flying with a 10 and 14 years old and I would like some tips on this flight. thanks in advance
All I can say is, fly a respectable airline and don't even think about Air China.
Rome is a long haul flight and you need some comfort and assurance the plane will make the journey.
There is a stopover of about 11 hours at Beijing. There is a short term stay hotel within the airport. If you are travelling business class there are sleeping facilities in the lounge. I am doing the ...
Read moresame trip in May and will stay in Beijing for a few days in both directions. You can get a free 72 hour Visa in Beijing provided that you are travelling direct into the city with no stopovers in China. There are many 72 hour tours advertised on Tripadvisor or Viator that could be fun.Thanks Jeremy, on the website it says you can get free I. Transit hotel or lounge. I will call and find out, but do you know anything about that?(I have economy tickets)
Old grumpy man, China Air is ...
I have a 13 hour stopover in Beijing returning to Sydney from Mumbai. What can one do during those 13hours? Any suggestions? Is the terminal large enough to roam/shop/entertain yourself?
The Terminal is quite large, but also you should think about going to do a bit of the Great Wall at Mutianyu as it is not too far from the airport. I met quite a few people on the wall who had long st...
Read moreopovers and were quickly experiencing the thrill of being on the Great Wall. If you are not planning to come back to Beijing, then I highly recommend you get yourself a driver and walk on the Wall. Check the opening times first to make sure it suits your stopover. Use the chairlift up/down to save time and energy. It's well worth the money.The Airport shopping/things to do is not great. If you are eligible for a 72 hour visa (you must fly directly into Beijing and out of Beijing without going through another city) you should check Viato...
Read morer or Trip Advisor for their stop over tours. Mutianyu is good for the great wall. You might also find it interesting to go to The Forbidden City and Tiananmen which are in the middle of Beijing showing you more of the city. If you are more adventurous, and at a much lower cost, you could take the airport express into Beijing (Dongzhimen Station) and then the subway to Tiananmen. The Forbidden City is over the road. All ticket machines and map have English translations.Get an answer from our members
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