Air India

I am writing to formally raise a complaint regarding my recent travel experience with Air India on 25 March 2026 from Melbourne to Delhi, with a connecting flight to Amritsar (Flight AI-309). After boarding the aircraft and being seated for approximately two hours, the flight was unexpectedly cancelled. This caused significant inconvenience and… Read more

distress. What made the situation worse was the complete lack of assistance—there were no Air India staff members available to guide or support passengers following the cancellation.

I had an important medical appointment scheduled in India on the morning of 27 March 2026. Despite explaining the urgency of my situation, I was only offered an alternative flight departing Melbourne at 8:30 PM on 27 March, which made it impossible for me to attend my appointment.

This experience has been extremely disappointing and unprofessional. The lack of communication, poor handling of passengers, and failure to provide timely rebooking or support reflects very poorly on your service standards.

Given the circumstances, I request appropriate compensation for the inconvenience, delay, and the impact this has had on my personal commitments.

This was an incredibly frustrating and poorly handled experience with Air India. My original Sydney–Delhi–Kathmandu itinerary had a perfectly reasonable connection. Air India then changed the schedule on their end, cutting the transit time down to an impossible 50 minutes. As expected, they rebooked me onto a much later flight with a 7-hour… Read more

layover — a clear downgrade from my original journey.

Here’s the worst part: once earlier flights that was cancelled, were operating again, I requested to be moved back to a reasonable connection. Instead of fixing their own disruption properly, they demanded a fare difference — and not just a small one, but an amount higher than the cost of a brand-new ticket for the same route. That’s honestly ridiculous.

So let me get this straight — the airline creates the problem, worsens the passenger experience, and then tries to charge an inflated amount to restore what was originally booked? That’s not just poor service, it feels like taking advantage of the situation.

Extremely disappointing handling, zero flexibility, and a complete lack of customer care. Definitely not the kind of experience you expect when things go wrong.

Air India does not deserve any stars. Is this a monopoly or a mafia? Or is it because India is a third world country? I booked Domestic flight from Chandigarh to Delhi because there was no other option available to book. All flights during peak… Read more

hours are air India only. There is no other option to choose. And AirIndia crafts are old and end of design life.

Worst airline ever traveled with. Kept onboard for 4 hours last year in business class without lights, toilet or food. Deplaned around midnight into chaos. Traveling for health reasons to India and suffered greatly while being told no hotels… Read more

available. Eventually got put on Emerates 3:30am to Singapore where more confusion reigned. After complaining to company, initially offered the price of a meal in Melbourne as compensation. When I escalated this higher up saying this was not adequate I was told I would get no compensation and never did. Disgraceful airline.

I had a very pleasant experience flying with Air India from Delhi to Sydney. The flight was well-organised, and the check-in and boarding processes were smooth and efficient. The cabin crew were courteous, attentive, and consistently helpful throughout the long-haul journey, making the experience comfortable and reassuring. The in-flight meals… Read more

were enjoyable, with good quality Indian options and adequate variety. Seating was reasonably comfortable for an international flight, and the cabin was clean and well maintained. Entertainment options were sufficient to help pass the time, and announcements were clear and timely.

Overall, Air India provided reliable service, warm hospitality, and good value on this route. I would confidently recommend Air India for long-haul international travel and would be happy to fly with them again. Mathew Paul

Thank you, Assey, for your excellent service! I had a wonderful check-in experience thanks to Assey at the airport front desk. She was warm, welcoming, and incredibly professional. From the moment I arrived, she made the process smooth and effortless, ensuring everything was handled efficiently. Her friendly attitude and attentiveness truly set the tone for a great stay.

I recently flew on AI 309 from Melbourne to Delhi and had a wonderfully comfortable journey. The cabin crew were exceptionally friendly and helpful. Special thanks to Suman, Poonam, and Priyanka Sharma for their warm hospitality—it truly made my flight memorable! Show details

I travelled via India Airline from Sydney- Australia to Delhi . I was always told the airline has zero flight intertainmemnt system or even if there is does not work. Guess what , it was true. Nothing worked and luckie i had my headphone and mobile with me which i connected via their In flight mode and was able to listen to some music . Music… Read more

collection was all Indian centric and in Hindi and hardly any choice for non indian citizen. Plane looked very old and not even usb charger . Toilet were disguisting and were badly worn out. Strange noises in toilet. So intertainment wise i would say it is zero and not a great feeling. And as soon as i entered the plane there smelled something bad, not a pleasant smell.

The good side was, air hostess were amazinlgy friendly, lots of foods for 13 hours flight. Loved their colour ful sari and other customs. Also Landling and take off was so smooth.

Also good had no fruits but great to see lots of vegetarian items and no drama like other airlines where vegetarian people gets non veg meal and you have to do pre booking just to get vegetarian meal. Here in air india i was asked everytime ifni want veg or non veg. And simply give you what you wish so great to seee they have abandace of vegetarian good who needs them ( Althought im non veg but was great to see that facility)

So overall not a bad as i thought , would i travel again ? Um!!!.may be . If they want to survive and compete.with other airlines, they need to lift their game specially with new planes and intertainment.

I had an extremely disappointing experience with Air India on 25 March 2026. My flight from Melbourne to Delhi, scheduled for 8:30 PM, was cancelled after check-in and even after boarding had already begun. What made the situation worse was the complete lack of communication and support. There were no staff available to assist passengers with… Read more

rebooking, and no alternative arrangements were provided until the next day. I also did not receive any official email notification regarding the cancellation or next steps.

This level of service is unacceptable, especially for an international flight. The experience caused significant inconvenience and stress. I would strongly urge others to reconsider before booking with this airline.

Doesn't have seamless customer services to resolve the Issue with Air India and Air India Express. Also at Delhi Airport Air India Express doesn't have separate Check in counter for International Arriving passengers.

We booked Air India as we have very high esteem for the brand TATA, however, it all turned out to be a nightmare. I am sure you will play blame game between Air India and ground Staff at Delhi Airport. However, the overall experience was worse than bad. We were travelling by AI308 from Delhi to Melbourne on 24/Jan 2026. First, the gate announced… Read more

was 4 and then it was changed to 44, from one end to the other. When person came and advised change of gate, we asked him what about person for whom we had booked wheelchair. Instead of requesting a wheelchair at the gate he asked us whether the person could walk down. Only upon raising concern did he call for wheelchair assistance. Without buggies or automated ramps, the distance between two gates was much straining even for normal person. Apart from delay of more than an hour and half, when the gate was opened there were no wheelchair assistance. We were required to board buses on our own which stranded passengers at the plane in severe cold conditions of Delhi night and they were not allowed to alight the plan on arrival. After several minutes ultimately, they started allowing people to embark, we asked what is facility for people who have booked wheelchair assistance. To our surprise, laughingly girl checking boarding passes asked us to climb to the airplane and ask the crew for clarification alternatively should have asked at the gate from where bus pick up were provided. It was so rude that, could not argue any further. Then somehow, we (with my wife for whom we had requested wheelchair due to knee problems) slowly boarded the plane and further asked the attendants receiving the passengers, said there are arrangements, but you ask the girls standing down at the steps, supposing we should go back down the stairs and ask those silly girls. It was a pathetic experience. Then it started nearly twelve hours of trauma further. In such long journey also, the plane seemed to be dated without working entertainment screen. Not even does it have USB port for charging, in case our mobile batteries drain out (in absence of entertainment system failure in the flight). The whole journey from arriving at Delhi Airport to Melbourne Airport was pathetic, full of trauma with filthy unclean seats and toilets. The journey was so unpleasant that we have decided not to travel by Air India any more whatever may the price difference or discounts as it seems there are many things Indian service providers need to improve, improve plane and flight service qualities. Air India NEVER AGAIN.

There should be Negative Rating System for AIr India's International flights at least OR be introduced for them. 70 to 80% of the Flight's in flight entertainment system DOES NOT WORK AS ALWAYS. once you are in you are at the mercy of the Air hostess to serve you at her convenience and you cannot call or alarm them as the flight facility systems… Read more

DOESN'T WORK AS ALWAYS. the staff does not know how to provide Wi Fi system for Passengers. most of the Seats won't recline. The Toilets get blocks quickly. Staff is not bothers what they serve and to whom and if you question they advise its not their responsibility. it's the Passengers duty to keep a check and ask staff. wrong information and announcements. gate opening and gate closing delay. it's my first international flight from Sydney to Delhi and Delhi to Sydney returns and both the flights has same problems meaning they did learn and don't bother about the complaints.

Very True TATA has TAKENOVER Govt Air India in terms of continued worst services and operates AGE OLD AIRCRAFTS and advertised they have changed for GOOD..... Sorry that have changed the Services and Aircrafts from BAD to WORST. but Air fare should be HIGH PREMIUM AS ALWAYS because it's TATA.

thank you Please say TATA (BYE BYE) to Air India and don't fly Air India. IF you really value and respect you Hard earned money....BYE BYE TATA TATA

My parents travelled with Air India from Melbourne to New Delhi on 5th November 2025. Unfortunately, the flight experience was extremely uncomfortable — the ventilation system was not turned on throughout the nearly 12-hour journey, causing suffocation and high cabin temperatures. As a result, many passengers became unwell; some fainted and others… Read more

started vomiting. My mother became severely ill and requested wheelchair assistance upon landing, as she was unable to walk. However, she had to wait for nearly an hour because only two wheelchairs were available. It was very disappointing to see such a lack of care and attention toward passengers’ well-being from both the airline and its staff.

It’s worse than a budget airline. Meal service on Sydney to Delhi flight was the lowest quality, it was not Indian food, it was sort of frozen food from supermarket but heated up. Tasteless. Crew from Delhi to London flight told me that they carry their own food on Sydney to Delhi flight. Delhi to London was not much different either. Soft… Read more

drink finished.

London to Delhi nearly 10 hours flight didn’t had headphones.

I upgraded my Delhi to Sydney flight to business class and snacks (chicken kebabs were cold), we told the air hostess not to wake us up but another air hostess woke us up.

Frequent flyer mileage was not recorded and when I claimed, it was rejected.

It was my favourite airline (I flew Sydney to Moscow, Sydney to Frankfurt and Sydney to Paris before) until now but not anymore after my experience flying Sydney to London.

Didn’t honour my upgraded seats. Ended up having no seat and had to wait for hours on end. Extremely rude customer service, no help at all. Just a poor airline, ran really badly. Show details

They change flights time and dates drastically and make life hard. And not providing proper support to resolve problems which they created after getting booking and money from customers Show details

I was travelling with kids on AI301 flight from sydney to delhi on 26/08/2025 and the staff was terribly rude. I have always booked Air india but this time the staff was not friendly. they were being very rude even towards the kids. The airline’s reputation is already down and the staff is making it even worse. Never gonna travel by air india in future Show details

Do not travel on Air India and Qantas airlines, Melbourne Delhi flight delayed before boarding then cancelled, spent 6 hours on Melbourne airport to come out. Next day they provided Singapore Airlines ticket which was actually a Qantas not Singapore Airlines. The Qantas is same as Air India aged planes delayed the flight for 4 hours just before… Read more

the boarding then 2 hours then cancelled saying they dont have Pilot to fly, really. Both are the wrost Airlines. Poor customer services in no one on Melbourne airport of Air India to help next day. DO NOT TRAVEL AIR INDIA AMD QANTAS.