Air New Zealand

Air New Zealand

Air New Zealand
1.9

428 reviews

PositivevsNegative
21% · 88324 · 76%
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Value for Money
1.6
Transparency
1.7
Seat Room
2.3
Food
2.1
In-Flight Service
2.4
In-Flight Entertainment
2.4
Wi-Fi
2.0
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Reviews

428 reviews
Pieter
Pieter
 

Disaster service

Was checked in for domestic flight Wellington to New Plymouth, one hour prior boarding you receive a text message that flight is canceled due to engineering... Was very fast to rebook but had to wait another 4 hours
Also you again have to find your checked in suitcase and check in all over again. Then you have to go through security check and wait in line again. Very disappointing. Many passengers had to spend the night or fly via Auckland to New Plymouth. What a disaster. If we had an alternative airline I would book with them. 26.05.24 Show details
Value for Money
Transparency
Nutt R.
Nutt R.
 
M K.
M K.2 posts
 

Probably worst airline in ANZ

No appreciation for customer’s time. Constant delays with minimal service and high ticket prices. Over the past year this airline has wasted a lot of my time and always screwed my travel plans. Show details
Seat Room
John W
John W
  Verified
Value for Money
Transparency
Seat Room
In-Flight Service
Ange
Ange4 posts
 
bobles
boblesPerth, WA2 posts
 

Very helpful and compassionate service

I booked a cheap flight to NZ earlier this year but later was found to be very ill. Although I had not booked flex fare tickets I informed AirNZ of my circumstance and after providing evidence of my sickness was provided with a credit. While there is no guarantee I will be able to use it I am very grateful for the compassion and help provided by the airline and the staff who "went the extra mile" for me. This airline now has one very committed client. Show details
brit
brit2 posts
 

The flights are fine but their Airpoints were a scam

This review is not about their flights. They are fine. It is about my NZ Airline Airpoints purchases. I bought several products through Air NZ Airpoints. Most arrived without a problem. However, a pair of Bluetooth stereo speakers never worked properly. I bought them in December. They were faulty (they did not connect) and it is now the end of April. I have alerted them nearly once a week since the fault was established well over 20 times. They will not fix or replace them and they keep sending a "solution" that does not work. I have never had such poor service from any online purchasing service in my life.
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The Last Express
The Last ExpressCentral Highlands and Goldfields, VIC19 posts
 

Communication abysmal

Auckland to Melbourne NZ 125 delayed by 3 hours. Sure, these things happen, but if they'd bothered to tell us when they knew this was the case then we could have had much of the day in Auckland instead of at the airport. In addition change of plane type meant that the exit row seats we paid for no longer existed. So same seat numbers but standard row. They didn't bother to tell us that either. If I treated my customers like this then I wouldn't have any. Show details
Anthony H.
Anthony H.
 

Wow great company

I’ve flown in many airlines over the last few years around the world… And just took air New Zealand trying to Sydney to Auckland to Rarotonga.. And I was very surprised they are excellent in many ways including the comfort of their seats in economy, the friendly service and the technology including they have USB c chargers on some of the planes. Free wifi .. Was great Show details
Food
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Helen Robertson
Helen RobertsonPerth, WA2 posts
 

Great flights

Staff were fantastic; seats comfortable ; food and beverages , especially the New Zealand sparkling wine, were excellent. When our connecting flight from Melbourne was delayed the airline ensured the ongoing plane waited for our arrival. Show details
Transparency
Seat Room
Peter H.
Peter H.
  Verified

Poor organisation

A complete joke. Delayed in Queenstown by 4.5 hours for flight to Auckland. Watched 4 other flights come and go. Asked about an earlier flight but only if travelling with children. They keep business/premium open for interconnecting flights. Which is ok but if none put people in these seats. Who cares about programs when you are making people miss important meetings. You are getting as bad as Jetstar which are terrible. You’ve forgotten how to look after people. A disgrace!!!!! Should have flown another flight in or delayed others as well Show details
Value for Money
Transparency
Peter S.
Peter S.
  Verified

Abysmal service from Air NZ

Worst airline I have ever flown with. They have a “screw you” attitude towards al passengers. 2/2 flights in one week delayed. One by 2hours, the other by almost 5. No apologies, no effort to make it right, just an “it is what it is, not our problem” attitude. Will go out of my way to NOT fly with them again. Show details
Seat Room
Food
In-Flight Entertainment
Kyle C.
Kyle C.5 posts
 
Value for Money
Branko P.
Branko P.
  Verified

Be Wary of Air New Zealand - Disappointing Service

My experience with Air New Zealand was disappointing. I noticed they seem to prioritize cost-saving over customer experience, as they will often try to switch you to a cheaper flight if they can. This was the case for me, and I had no choice if I wanted to get back home. Additionally, I received poor treatment from their staff, which added to the negative experience. The treatment was almost discriminatory, which was extremely concerning. Their customer service also did not provide any meaningful assistance when I raised my concerns. I suggest avoiding Air New Zealand and considering other airlines like Qantas or Jetstar. Show details
Peter L.
Peter L.Perth, WA3 posts
 

Captive market rorted

Air New Zealand continue to charter a Spanish plane with non English speaking crew on the Perth Auckland service, An older short haul aircraft with non headrest seats that only recline minimally is not ok on an overnight flight. The meal offered was not eatable and its a disgrace to have to pay extra for such an ordinary offering. I scored one because minus scoring is not available Show details
Value for Money
Seat Room
In-Flight Entertainment

Questions & Answers

Marion
Marion

Hello, we are flying from Sydney to Rarotonga via Air New Zealand. The flight is at 9.30 pm. I was wondering what meal is served. I purchased an economy with the works ticket. Thank you.

The Reviewer
The Reviewer  

Why ask the public?

Marion
Marion  

Because the public is very knowledgeable. P.S. This question is over a year old.

johnlang
johnlang

If you have a complaint about the airline who should you send it to? I was told flightcomment@airnz.co.nz by a groundstaff manager but no anwer yet

The Y-man
The Y-man  

According to their website:

https://airnzau.custhelp.com/app/ask?_ga=2.9486579.752093966.1513667748-243615768.1507955230#

Skivet
Skivet

Recently flew Gold Coast to Houston premium economy. The first leg was Gold Coast to Auckland works delux. I was 1 D and 1F was an expectant mother with toddler who she promptly sat in the reserved spare seat between us.wondering what is airnz policy on this situation? I would not go works delux again if there was a chance of this happening again.

Emily
Emily  
Emily
Emily  
Dymo
Dymo  
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Details

CategoryDomestic Airlines and International Airlines
Home CountryNew Zealand
RouteDomestic and International
Airline Type Budget
Domestic
Economy Included Carry On Luggage Limit 7 kg
Economy Included Checked In Luggage Limit 23 kg
International
Economy Included Carry On Luggage Limit 7kg
Economy Included Checked In Luggage Limit 23kg
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Contact info for Air New Zealand

  • ABN: 70000312685

Extra Information

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