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Air New Zealand

Air New Zealand

2.2 from 293 reviews · View Statistics
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Reviews

  • Value for Money
    1.7 (85)
  • Transparency
    1.7 (83)
  • Seat Room
    2.2 (47)
  • Food
    2.4 (40)
  • In-Flight Service
    2.4 (47)
  • In-Flight Entertainment
    2.4 (39)
  • Wi-Fi
    1.9 (17)
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Day light robbery

published

Absolutely disgusted with the way I was treated. Brought tickets with changeable dates. Tried to change my dates and was charged the exact same fare as what was originally charged. When questioned why I’m not being charged the difference - which was $90 plus the booking fee for the over the phone service she couldn’t answer.$7800 for flights. Dreaming

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Incredibly unhappy 'customer' (never again) - going to the press

published
  • Incentivised Review No
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Brett
BrettCentral Queensland, QLD
  • 2 reviews
  • 1 like

Air NZ refuses refund to new parents

published

Since 2020 we have had flight credit with Air NZ as we had to cancel due to COVID restrictions and had to cancel again in 2021 due to more restrictions. Not long after cancelling the second time we fell pregnant and now have a new born baby and definitely won’t be able to use our flight credit before it expires so I tried to get a refund on compassionate grounds as this money would be extremely helpful now however Air NZ has refused to refund our credit stating we haven’t suffered financial hardship or suffered from a medical issue. At the end of the day it’s up to an Individual to make the decision to not refund us and it’s absolutely disgusting. Will never recommend Air NZ to anyone and will most definitely continue to share this story.

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  • Verified

Airline who has lost sight of its customers

published
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Absolutely USELESS customer service

published

Who has 5 HOURS spare to sit on hold?
Facebook customer service does not have the ability to do anything and refers back to the customer service line which has a 5 HOUR wait time!!!
In the 5 days I’ve been waiting for help, the seats I was after have gone!

Before anyone says use the online seat selection…. You do not have the ability online to move from Works to Works Deluxe

  • Incentivised Review No
  • ClassEconomy
  • Booking Third Party
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Thieves.

published

Air NZ cancelled my flight and refuse to provide a refund, only a ‘credit’. The credit will be lower than what I originally paid for “service fees”.
Absolutely no integrity.

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Tracie
TracieSouth East Queensland, QLD
  • 4 reviews

Solid air line experience

published

Always enjoyed flying with Air New Zealand. Their koru lounge is superb and the staff are super friendly!

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Scam, Unsafe and no Wifi

published

Scam and unsafe. Flew Aus to US. No wifi for long haul flights, cabin staff allowed overhead luggage to stay open after being warned of it and we encountered turbulence. Select seats paid for and didn't get them. Food was excellent, but i'd advise to not fly with this airline.

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Top Notch Customer Care

published

Top notch customer care! Friendly & caring staff. Always polite & prepared to go the extra mile. Aircraft are always very clean. Website & app very easy to use. Recently had a credit to use, which was a very easy seamless experience.

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Tony080
Tony080Brisbane
  • 3 reviews
  • 2 likes

Budget Airline nit picking

published

Such a tiny airline with an top heavy executive team, only international carrier l know that charges for soft drink, movies, seat preferable as in an isle and a meal on top of exorbitant air fares really detracts from the customer experience.

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Aussie101
Aussie101Greater Melbourne (Metropolitan), VIC

Do NOT Fly with Air New Zealand

published

I frequently fly with Singapore Airlines and I knew that Air New Zealand had a close relationship with one of the best airlines in the world. So we decided to book Air New Zealand instead from Melbourne to New York. We have to change the flights, and have been on hold for more than 4 hours now (and waiting). The total economy class fare is almost $7,000 for two people, and it looks like we have to forego our hard earned money because NZ refuses to deal with customers, but would rather take our money and disappear. It is beyond me how this is allowed to happen.

  • Incentivised Review No
  • DepartureMelbourne VIC, Australia
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Dick Turpin of the sky, Robbers and thief’s

published

After having a our flights change at short notice, spent so many hours on the phone only to be cut off, no customer service at all, if you feel like throwing your hard earned cash into the sky please book your next flight with air New Zealand, or should I say Dick Turpin airways the robbers of the sky,

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Peter V.
Peter V.Hobart, TAS

Absolutely dreadful

published

cannot get in touch. Absolutely no customer service. Have now spent over 3 hours on the phone from Australia 3 times to no avail, just cut you off. No answer to emails or questions on their website. WTH is wrong with them?

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Ta Ni
Ta NiSouth East Queensland, QLD

Regional Air New Zealand flights

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Worst airline.

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Questions & Answers

Marion
Marionasked

Hello, we are flying from Sydney to Rarotonga via Air New Zealand. The flight is at 9.30 pm. I was wondering what meal is served. I purchased an economy with the works ticket. Thank you.

2 answers
The Reviewer
The Reviewer

Why ask the public?

Marion
Marion

Because the public is very knowledgeable. P.S. This question is over a year old.

johnlang
johnlangasked

If you have a complaint about the airline who should you send it to? I was told flightcomment@airnz.co.nz by a groundstaff manager but no anwer yet

1 answer
The Y-man
The Y-man

According to their website:
https://airnzau.custhelp.com/app/ask?_ga=2.9486579.752093966.1513667748-243615768.1507955230#

Skivet
Skivetasked

Recently flew Gold Coast to Houston premium economy. The first leg was Gold Coast to Auckland works delux. I was 1 D and 1F was an expectant mother with toddler who she promptly sat in the reserved spare seat between us.wondering what is airnz policy on this situation? I would not go works delux again if there was a chance of this happening again.

3 answers
Emily
Emily
Emily
Emily
Dymo
Dymo
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Extra Information

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