Alondra Residences

My sister Marilyn had to move from Alondra in Nundah which was less than a 5 minute drive from me (well, left with a push really at the insistence of the overall area manager). My sister is now in a Blue Care Memory Support Facility a 40 minute drive from me. Marilyn purchased the Unit at Alondra in early 2022 but the sale has to be carried out via Lutheran Services who don't seem to be in any hurry whatsoever to progress the sale. Now more than 6 and a half months later, the unit remains unsold. This means that Marilyn’s daily fees at BlueCare are more than she can afford until the Alondra unit is sold, and the proceeds from the sale, along with some of Marilyn's limited Superannuation, are put towards a RAD (Refundable Accommodation Deposit) which will reduce the daily payments down to a level where her Aged Pension will cover both he DAP (Daily Accommodation Payment) and the Basic Daily Fees. Marilyn moved to BlueCare on October 14, yet the exit report was only completed more than 5 and a half month ago (11 November). The minor refurbishments noted as required were only carried out more than 4 and a half months ago. I've asked that this diabolical situation be resolved immediately in a way that does not financially penalise Marilyn because of all the unnecessary delays by Lutheran Services. I'm sure that the sale could have been successfully carried out by now had it been dealt with promptly and efficiently, especially given that I was informed by the manager on the Concierge Desk that there are people on a waiting list wanting to purchase units in Alondra. It appears that no one in management did anything in the weeks following the exit report (while the manager who did the exit report was on leave). At 74 years of age, I really pushed myself to ensure that the unit was fully cleared out by the end of the mandatory 4 weeks during which time full fees had to be paid after the notification to exit was given. I single-handedly removed all of the furniture (including the 4 seater lounge, etc) in her unit as well as all of Marilyn's other worldy possessions - clothing, goods and chattels, all kitchen items, etc., yet nothing at all has been progressed in regard to the sale of her unit! As Marilyn's brother and EPOA, and the one who organises payments of all of her bills and purchases, I asked that I be kept informed of any progress, yet to date, more than 6 and a half months after Marilyn's exit from her unit, I have only twice received information to suggest that the unit was being advertised, with Lutheran Services retaininging $65,000! I should also note that I asked Marilyn to exclude me from her will so that I could remain entirely independent as EPOA in order to make sure the one and only priority was to ensure that all decisions made were in Marilyn's best interests and that there could be no conflict of interest. Marilyn's bank account is being drained because the RAD payment required from the sale of her unit is not possible because of the tardiness of those at Lutheran Services in not dealing with the sale of her unit promptly and within a reasonable timeframe, especially since I was told more than once that there is a waiting list of people wanting to purchase units in Alondra! Over 50 years ago I coined the phrase "one day JC himself will come down from on high and throw the money changers out of the Lutheran Temple". This was when I hand delivered the $10,000 check (drawn by the solicitor dealing with my mother's will) to the Lutheran pastor in Boonah. His response was "I thought Mrs Mac left more than that to the Lutheran Church!" My parents were aged pensioners and this was pretty much the entire monetary asset remaining when my mother passed away, some years after my father. In this case it seems the money changers in the Lutheran Temple are still very active, and totally devoid of basic empathy and compassion in relation to Marilyn's financial situation. It also appears that I have been given 2 at odds and diametrically opposed stories in relation to the current situation on sale prospects for Marilyn's unit - obviously both can not be the truth! Worthy of note is the fact that I was never ever informed of, referred to, or provided with the following until a recent correspondence from the area manager which conveniently provides Lutheran Services with the excuse for their tardiness in this process - COPY "In accordance with the Queensland Retirement Villages Act 1999, the refurbishment and reinstatement works must be completed within 90 days of the vacation date. Specifically, Section 59 of the Act states: “The scheme operator must ensure reinstatement work is completed by the agreed time or, if no time is agreed, within 90 days after the vacation date.” Please note that the average timeframe to sell a unit at Alondra is approximately six months, based on current market conditions and historical data." END COPY - Note, no mention of the waiting list which I was assured existed for prospective residents! Re: "operator must ensure reinstatement work is completed by the agreed time" - I was neither informed of this, nor given the opportunity to negotiate an agreed timeframe!!!!!!! Iask and await an answer to my question - "What is the reason for the total disregard for transparency in this process?" I would also like to note in relation to the first dot point in re: reinstatement of the unit as set out by the manager in her email to me, that replacement of flooring at Marilyn's expense was not included in the exit report. Advice to me on this has been -

A unit owner or manager can't charge for defects not noted on the signed exit condition report, as this report is the official record; however, they can dispute it with strong evidence (photos, entry report) if they believe new damage occurred after the report, but they must provide evidence and follow dispute resolution processes through the Residential Tenancies Authority (RTA). The Exit Condition Report (and Entry Report) is key evidence, so owners must complete it thoroughly and comment on the tenant's version, or they risk losing bond claims for legitimate new damage.  What the Exit Report Means: Official Record: It's the official comparison to the Entry Report, determining if the property is in the same condition (minus fair wear and tear). Tenant's Evidence: A signed copy serves as strong proof for the tenant against claims for pre-existing issues.  When a Claim Might Still Be Made (and How to Fight It): Owner's Comments: The owner/agent has 3 business days to add their comments and sign the report; if they don't, the tenant's version stands.New Damage: If damage clearly happened after the report (e.g., a window breaks after inspection), owners can try to claim, but must prove it with dated photos or video, showing it wasn't there during the exit inspection. Dispute Process: If you disagree with charges, you can dispute them via the RTA's dispute resolution or apply to the QCAT tribunal (Queensland Civil and Administrative Tribunal).  Best Practice for Owners/Managers: Thorough Inspections: Ensure entry and exit inspections are detailed, with photos/videos, to avoid disputes.Respond Promptly: Add your comments to the tenant's exit report within 3 days. In summary: Once signed, the exit report is powerful evidence; an owner can't just add new charges later without proving the damage happened after the report and wasn't fair wear and tear, using strong evidence to dispute the signed report."