Eufy Wire-Free Security Kit

purchased this kit in Feb 2025 and installed exactly as per instructions. It worked for only about 2 months and then failed. The Homebase 2 unit no longer connects with my router and just flashes red. Have reached out to Directed Electronics via… Read more

their website website and had no reply for over 1 month. The email I received said reply if you still need this resolved which I did and then I no reply. When considering buying this product please be very wary about its longevity and the support service. I was excited when I bought this and now completely deflated and dissatisfied.

Update as of 14/8/25: after many emails and providing every piece of information that was requested by Directed Electronics including my receipt, today I get an email saying that they have not heard from me and are closing the ticket. This is shameful delay tactics.

Only Detect things within a meter or 2 from the camera – I bought the 2k cameras, had them to keep an eye on my shed as we have shady neighbours, someone has been in my shed twice and cameras never caught a thing, they turned on when my dogs started barking at the back fence after the fact. Unless you have them right above a door they don't detect a thing and they were not cheap almost $1000 for 4 cameras, Show details

Poor product, even worse service from both eufy and bunnings – Bought 2 cameras with home-based unit then purchased another single camerathat failed. Worked well until it failed. Returned to bunnings mittagong and they palmed me off to eufy. 2 months now and no resolve on failed camera. Stay clear of eufy as chinese rubbish no satisfaction from either them or bunnings. Shame on bunnings for selling the product and refusing to deal with failure instead palming the problem off. Show details

Easy set up but battery life not as advertised – Easy to set up, but there are downsides. I have wireless battery cameras and was told the charge for each camera would last six months. One of the cameras needed recharging just three weeks in (I charged it fully before use). The other two will need charging soon too. The AI has gone off as “human” with cats, leaves, dogs and people’s butts… Read more

weirdly enough. I’m not sure how other cameras work, but I expected to be able to go back and review footage, not just what the AI captured. The system doesn’t like being set to record more than 20 seconds of a person at a time even though the option is meant to be there, so it’s limited as once it’s triggered you seem to get your 20 seconds footage and that’s it.

Basic functionality missing – As a security camera, yeah it works. So does all their competition which are much cheaper. The resolution isn't bad. What is really disappointing is that the app they use to run it creates massive limitations on the usability of the product. The biggest disappointment is that you cannot have a live view of more than one camera at a time. I bought… Read more

this thing partly so I could see my kids outside in the various parts of my yard whilst I'm working at home. Even when viewing on PC, it times out in a couple of minutes, making this feature completely useless. I would not have purchased the product if I knew this and NONE of the online reviews that gush about how 'wonderful' this product is even mention it. It also cannot be plugged into a monitor. You must use an app, so if the internet dies, so does your security system.

Other drawbacks are how slow it is recording. When someone walks past a camera, it takes so long to begin recording that you often catch a second or two of them from behind and nothing more.

This is an expensive system and ought to be far better.

Very poor Eufy. Fix this stuff now.

Good for a while – Bought the set of 4 cameras. Easy to install and has worked well for approx. 18 months. One camera has stopped working. Contacted EUFY. Some chap called back from the USA. Told me it was a software issue and needed annual updates at a cost of $99 US or $399 US for lifetime update!!! Don't remember being told about this BEFORE I bought the… Read more

system. Will simply keep using it til it stops working then buy a reputable brand instead. Shame as it worked ok.

16 months later from NEW – 12 months operating sitting 6 months off turn on Modern flashing RED only push reset same only red Rand Auck warrenty is 12 months send us $120 + gst + freight we post you one poor after sale service 2 stars your way because cameras are better qualty ,will buy else where from now on Show details

product seems ok, but Australian Support is useless and does not respond – Bought a 2k flood light which was constantly triggering to motion even on the lowest setting. contacted Australian Support via the email, it takes days to get a response and once you reply you will be waiting another week for their response. Absolutely awful experience. Show details

Do not buy – I bought the Eufy S40 as I liked the idea of not having to worry about batteries and I liked that the camera was stand alone, but unfortunately the software/firmware of the camera is really really bad. My cameras lasted 1 month and then stopped recording. I can connect to them for real time view but that is it. The camera's won't record. Have… Read more

sent multiple requests for help to Eufy and not a single response. Please don't buy these cameras as Eufy will not support you and their product is far from reliable. No support.

Kinda works but their AI claims are a lie – The system works to an extent but their claims of being able to differentiate between animals and people is a blatant lie. The system also doesn't seem to learn that faces it regularly sees are residents. There is no way to tune the detection from what I can tell except setting the sensitivity lower. They say should be be allowed to make the claims they do about smart detections Show details

It's great...until you use it! – We've been using Eufy for over a year now, thought it was great at first but then realised it works best undercover for clear footage. The Homebase disconnects for no reason which is very disappointing because nothing gets recorded. We've got our cameras sensitivity levels set to the highest number and we still don't get notified if there's a… Read more

car driving by or someone walking.

We are very disappointed in this product! Don't trust the positive reviews! There's more negative than positive unfortunately.

The Ring Bell camera stop working 14 months after purchase – EDIT 9 APR 2023 The new camera is now not working as well. I can set it up but it cannot transmit/record the video, only sound ... They told me that the know they have some issues with the software so they cannot do anything about my camera ... WHAT A JOKE! ____________________________________ EDIT 8 FEB 2023 After yesterdays comment I have now… Read more

been finally contacted by the Australian Support team who asked some more questions and they will exchange the camera. Apparently the camera is "faulty". ___________________________________ EDIT 7 FEB 2023 Interesting how after this review a representative of this company contacted me (on this website) asking me to send an email to the Australian Customer Service email. I did but had NO RESPONSE whatsoever ... what a joke! ____________________________________ Bought a set of cameras plus 2 ring bells. All the cameras are still ok but suddenly one of the ring door stop working and I cannot add it anymore to the system. Told from the shop ... "it is out of warranty" ... so buy another one ... They cost almost AUD200 each ... I was expecting something more from this. Is Eufy another cheap and nasty product??

Ok so far house broken into two doors down. Not any of the premises with cameras fitted – I have had security cameras before at the last property. I crawled in the roof space to install cables. At my age not me anymore. So I bought a refurbished class A system with four cameras. This was at a reduced price with the same warranty. Easy to install. Logging in was tricky but overcame that. I must say I am impressed with the quality of the… Read more

product and features. The web site is slick and professional. Hopefully the support is the same. My neighbour recommended this product. The app is great so far and easy to operate. Over the last few days, the system has operated as advertised and I am pleased with the high res camera images and notifications.